To apply, click on the link at the end of the posts and all the best with your applications.

CVM Specialist

VITALITY RSA STRATEGIC PROGRAMMES

ENGAGEMENT SPECIALIST

ABOUT DISCOVERY AND VITALITY

Discovery is a shared value insurance company whose purpose and ambition are achieved through a pioneering business model that incentivises people to be healthier and enhances and protects their lives.

Vitality supports Discovery’s fundamental mission and shared-value model by assisting members in living, driving, and banking well. The Vitality environment is fast-paced and constantly evolving. Vitality keeps on the cutting edge of innovation by launching intriguing new products annually. Within the team of 500+ creative minds, initiatives span all areas of marketing, finance, data, people, MIS and actuarial, operations, strategic programs, and wellness, giving personnel sufficient opportunity to understand the business. Vitality collaborates with a diverse group of partners who support our mission and accept nothing less than an exceptional experience and level of service for our members. Vitality employees take delight in embodying the Discovery principles and the organization’s primary mission of “getting people healthier and enhancing and protecting their lives” in all that they do.

ABOUT VITALITY STRATEGIC PROGRAMMES

The Vitality Strategic Programmes team is a high-performing, fast-paced team tasked with innovating, implementing, and managing the Vitality benefits, Vitality engagement, customer experience, thereby ensuring that Vitality meets its objectives which include:

• Ensuring Vitality members have a dazzling experience.
• Encouraging members to remain engaged with Vitality and realize the value in participating in Vitality Benefits.
• Ensuring the Vitality Benefits achieve Vitality’s strategic objectives.
• Leveraging our strategic partnerships which are essential to ensure the effectiveness of the Vitality programme for members as well as allowing Discovery Vitality to function optimally as a business.

PURPOSE OF THE ROLE

Ensure that every Vitality member has the opportunity to engage with Vitality and experience its value. This spans across each touch point in their journey from onboarding onwards, where we have the ability to continuously drive engagement. The key to success and the key requirement of the role is to identifying barriers to engagement and remove hurdles for members. We have a range of channels to communicate, a range of partners to help with rewards and it’s about identifying which works best, and where. The member experience at the end should result in a simple journey that ends up rewarding members for what they do daily to take care of their health and a journey that makes members want to do more for themselves.

SPECIALIST JOB FUNCTION

The successful candidate will be responsible for, but not limited to, the following job functions:

• Be involved in executing the Vitality strategy by innovating and leading delivery of projects relating to  benefits, activation, engagement, customer experience and growth initiatives in line with the Vitality strategy.
• Be product lead of multiple concurrent cross functional teams for large-sized projects and successfully  leading the project from conceptualization through to implementation, operationalization, and post-implementation management ensuring they continue to achieve business objects and engagement targets within Vitality.
• Maintain and be knowledgeable about customer engagement, customer experience, digital and gamification trends, and innovations in this field to act as a consultant in guiding and improving Vitality’s new and existing product suite, features, customer experience, growth, engagement, communication techniques to achieve strategic outcomes.
• Maintain awareness of trends and innovations in health and wellness.
• Collaboration with numerous stakeholders both internal (e.g. marketing, systems, graphics, data analysts, compliance, legal and usability specialists) and external is required to develop projects that are engaging and provide a memorable customer experience.
• Manage work priorities and ensure that work within each stream is completed on schedule and within budget.
• Ensure that work is delivered in accordance with the larger picture of Vitality’s strategic outcomes in   terms of maximum ROI and value.
• Develop an understanding of Vitality’s overall products/features/initiatives and projects, as well as the influence of your project on the Vitality business.
• Determine the critical project components that must be delivered for the project to succeed and Vitality’s overall strategic success.
• Contribute to formal and informal research to aid in the design and improvement of engagement, growth, customer experience, products, and features.
• Create business cases, presentation decks, product, and customer experience specifications as well as reporting and content specifications for large-scale initiatives, covering new and existing product suites, features, customer experience, growth, engagement and functions to reach strategic results.
• Present to various internal and external stakeholders to acquire project buy-in and approvals.
• Participate in feasibility, solutioning, and other relevant forums to co-create a project solution.
• Approve system’ user specifications.
• Approve marketing content and user experience / member journeys to ensure they are in line with the project’s strategic goals. Approve testing plans when projects are initiated to ensure that all eventualities are addressed. Accept Beta plans.
• Ensure that projects are designed to be operationally efficient and are fully operationalized at launch.
• Liaise with other business leads from departments such as marketing, systems, operations, service, project office, and finance to ensure their specifications meet the projects strategic and functional objectives.
• Proactively monitor and manage a set of specified projects, innovating where necessary to ensure that they continue to engage our members and fulfill Vitality’s goals.

QUALIFICATIONS

• Minimum of a bachelor’s degree.
• Minimum of five years’ expertise in one or more of the following fields is preferred; customer interaction and engagement, customer experience, project implementation, communication strategy and development, product ownership and growth strategy formulation and implementation.
• Post graduate degree or business diploma is preferable but not essential.

EXPERIENCE AND COMPETENCIES

The successful applicant must have proven experience and competencies in the following areas:

• Deep knowledge and understanding of the Vitality benefits and rewards.
• Background in behavioural science and communication techniques.
• Innovative thinking.
• Motivated to continuously challenge and improve the status quo.
• Ability to work independently to build proposals to solve problems.
• Proficient in PowerPoint decks to present to business on ideas.
• Comfortable to take ownership of projects that run with external partners.
• Basic knowledge of data analytics.
• Comfortable to run projects that have multiple strands across diverse teams in business: systems, data analytics, marketing, R&D, legal etc.
• A positive attitude, who takes the initiative to accomplish the task, possesses the motivation to complete the assignment in a reasonable period, and inspires others to do the same, without focusing on the unavoidable obstacles that emerge in any employment.
• Demonstrated adaptability and flexibility in performing responsibilities in a constantly evolving workplace.
• A demonstrated capacity to establish solid, trustworthy, and reliable relationships and partnerships.
• A demonstrated aptitude for providing regular, timely, and high-quality communication and conversation with leaders and stakeholders, with the ability to modify communication style to the needs of various leaders and stakeholders.
• Competent facilitation abilities. Should have the ability to manage group discussions.
• Result-oriented. Should be capable of following up on feedback to guarantee positive, timely results.
• Demonstrable aptitude for anticipating and planning ahead while paying close attention to detail. Must be capable of producing precise written documents.
• Proven expertise in agile product ownership and implementation, presenting to stakeholders to secure buy-in and approval of projects, negotiation, and leading various stakeholders in managing and delivering on several concurrent projects in a fast-paced and dynamic environment.
• A proven understanding of digital trends, customer experience, growth and engagement activities, and strategy formulation.
• A drive to continue learning, discovering, and comprehending new advancements and field-specific information in the context of an ever-changing workplace and customer demands.

Delivery Manager

Discovery – Vitality RSA Systems 

Delivery Manager (Talent Pool)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality RSA Systems

Discovery Vitality RSA Systems is a dynamic and energetic environment which encourages an ownership attitude.  The environment provides innovative systems development, architecture, support and infrastructure to our internal clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our business units and other key stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

Acts as the technical owner of a set of Communications Systems. Manages the relationship with Technical Systems owners, and ensures that both Business and Systems objectives are reflected in the technical processes which they manage. Assist in managing a team of specialist resources, specifically resourcing and scheduling in the SDLC processes, specifically in an Agile team. Managing a project or set of projects in a program related to their systems portfolio. Ensuring that the system capabilities and processes remain adaptive to emerging client needs in its lifetime.

Areas of responsibility may include but not limited to

Client Relationship Management & Networking

• Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence
• Understanding business requirements, business systems and process context, impact and risks
• Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
• Acting as Consultant to the internal client
• Interfacing to other teams where required
• Interfacing to external clients, vendors where required

Delivery and Support of Specific Applications

• Management of activities within the SDLC (process owner)
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members
• Resolution and prevention of issues

Technical capacity, quality and standards

• Ensures that the Technical Application capacity exists for a particular set of systems
• Understanding business’ future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the Application
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Project Management of projects

• Acting as a Project Manager for selected projects
• Delivering specific projects to produce internal or external capacity
• Management of activities within the SDLC (Acting as process owner)
• Participating and enabling the business prioritisation process
• Scheduling and prioritising tasks and resources
• Taking ownership of production issues and driving to resolution
• Adherence to Quality, Standards, SLA’s and SDLC standards

Human Capital Management

• Ensures that human capacity exists in the team being managed
• Driving the skills development of team members, coaching of team members for performance, and coaching on career development
• Recruitment, staff training, conflict management and creating a welcoming working environment
• Performance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance)

Personal Attributes and Skills

• Drives Results
• Passion for delivery and quality
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Education and Experience

Education:

• Matric
• Tertiary degree (B. Engineer, BCom, BSc)

Experience:

• 3 to 5 years’ experience in software development for large commercial entities and demonstrated leadership capabilities.
• Must have managed a software development team.

Actuarial Analyst

Discovery Vitality RSA

 

Actuarial Analyst

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Vitality

Discovery Vitality offers the ideal platform for the best actuaries to grow, own key responsibilities and challenge their abilities and currently has roles available to close to or recently academically qualified Actuaries. The successful candidate will form part of the Vitality Risk and Analytics team.

Key Purpose

The candidate will form part of the Vitality SA actuarial team responsible for analytical analysis and modelling of the Vitality programme in order to answer key business questions, inform the business strategy, ensure the business remains financially stable and exposure to key risks are understood. A unique focus area of this role is deep analysis at the intersection of actuarial and behavioural science spheres in order to understand and drive member engagement and wellness across Vitality.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following broad job functions:

• Develop actuarial or statistical models to aid in strategic business decision-making
• Short- and long-term behavioural and financial projections (including pricing and testing of new initiatives)
• Extracting and analysing large datasets to yield rich insights and communicating the results to a wide variety of stakeholders including the Vitality SA Executive Committee
• Identify and understand key business and data trends, assess the impact and identify possible courses of action to mitigate / capitalize on these opportunities
• Conduct ad-hoc investigations and analyses including quantifying the financial and business impact of strategic projects, oftentimes working with executive decision-makers to craft and execute key strategic projects
• Compilation of reports and presentations for the Vitality Exco, Vitality Board, Actuarial Committee, Discovery Board and Group Exco
• Develop and leverage key working relationships with various stakeholders across the business in order to support the aims of the organization
• Mentor, support and train junior analysts

Competencies

• Strong analytical skills with the ability to collect, organize, analyse, and disseminate information simply and effectively
• Strong ability to work with, analyse and communicate findings from data (top-down verbal and written communication)
• A passion for delivering results with a sense of urgency for rapid action
• Excellent time-management skills with the ability to prioritize deliverables and manage stakeholder expectations
• Well-versed in the ability to disaggregate issues and problem-solving
• Comfortable adapting and responding to change
• Strong abilities in dealing with unstructured problems and complex environments
• Excellent attention to detail
• Good writing and reporting skills
• Good people skills and situational awareness
• Ability to cope with business pressures and setbacks
• Ability to think with a commercial and growth mindset
• Good sense of materiality with the ability to put things into perspective

Education and Experience

• Matric with Higher Grade Mathematics
• Bachelor of Science degree in Actuarial Science, Statistics or Data Science, with an Honours degree being advantageous
• 1 to 3 years work experience
• Proficiency in MS Word, MS Excel, MS PowerPoint and MS Outlook and SQL
• Experience in Actuarial Modelling, Problem Solving or Data Analysis
• Strong communication skills

Behavioural

• Highly analytical and logical
• Critical thinking
• Curious and eager to know “why”
• Creativity and innovation
• An ability to communicate technical complexity to a non-technical audience
• A focus on delivering results and meeting customer expectations
• An interest in analysing large datasets
• An interest in the field of Behavioural Science
• Comfortable with change and a fast paced work environment
• Desire to teach and grow more junior members
• Keen to pursue a career outside of a traditional actuarial environment whilst applying actuarial and statistical principles in a non-traditional way

Click here to apply

All the best with your applications.