Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

MVG Host / Hostess – S

Job Purpose

The MVG Host will be responsible to be the customer service point of contact for the Sun MVG Loyalty Programme, providing exceptional service to Sun MVG members and all guests in accordance with company standards and gaming regulations. The role will be responsible for sharing information around the loyalty programme, as well as promotional, retail, and entertainment activities, redeeming of points, updating of marketing data in the system and upselling on available facilities. This will be done through connecting and engaging with current MVG members and converting prospective customers into active members of the programme with the aim of contributing towards the revenue potential of the business.

Education

• Grade 12, with at least Maths literacy

Experience

• 2-4 Years experience in a customer facing / sales role
• Knowledge and track record working with the Sun International MVG programme is an advantage

Skills and Knowledge

Technical competencies

• Strong English verbal and written communication skills
• Gaming Product Knowledge – Games, Machine card transactions, Smart card adjustments, pay-outs
• Loyalty Programme product knowledge, profile management (data capturing, card issuing, reward processing)
• Compliance procedures and regulations
• Basic responsible gambling principles

• Proficient computer skills in MS Office
• Data capture / Typing skills
• Working knowledge of SVC / Opera PMS / EGS / Promo Exec is an advantage

Core & Personal behavioural competencies

• Relating (connecting; valuing diversity and interacting)
• Maintaining focus
• Acting with energy and enthusiasm
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking (accuracy in capturing of data)
• Following Instructions
• Emotional maturity
• Problem Solving
• Handling conflict
• Presentable

ork conditions and special requirements

Ability to work shifts that meet operational requirementsWork in a smoking environmentPhysical mobility to move around as per job requirements (including with the use of aids) Accreditation/Registration/LicensesMeet the requirements for a gaming license

Key Performance Areas

Duties and responsibilities include

Customer Service Preparation

• Checks operating equipment prior to start of shift to ensure all is functioning and ready for service
• Check cleanliness of own section or station
• Restock marketing collateral, brochures, and  cards at the MVG desk
• Communicate and follow-up on the correction of any equipment faults or defects
• Conduct handovers with shifts (prior to and following shift)

Delivered Loyalty Programme Services

• Promotes Loyalty Programme and explains benefits
• Clear understanding of the programme operations (Terms and conditions, programme mechanics)
• Captures sign up data and issues cards
• Validate customer data and contact permissions at all customer interactions
• Captures all other guest related data i.e. Inquba, CMP etc.
• Conduct collateral and stock audits
• Redeems points for guests and issues reward vouchers
• Process and handle Guest points disputes, balances and redemptions
• Assists in selling of Non-MVG player cards
• Process points redemption for guests
• Maintain MVG data hygiene and standards when printing MVG cards and respond to MVG queries
• Upsell on current facilities and opportunities for increased spend on the complex through the loyalty programme

VIP Administration

• Conduct meet and greet processes for customers on arrival and departures from the Hotel, Privé and Sun Lounge areas
• Be able to identify VIP clients by name on arrival
• Interact with guests and provide professional service standards and solutions
• Be able to answer queries relating to game information, various bet types, promotions and events, as well as products
• Handle any complaints, disputes and suggestions and escalate when required
• Process day to day complimentary vouchers for guests in the Privé / Sun Lounge areas
• Conduct Telesales for New sign ups and guest offers
• Process points redemption for guests in the Privé / Sun Lounge areas
• Maintain MVG data hygiene and standards when printing MVG cards and respond to MVG queries for guests in the Privé areas
• Be the liaison between VIP Personal Host and VIP customers on a daily basis.
• Prepare VIP shift report on VIPs, issues encountered, requirements, etc. and distribute and inform related departments
• Perform VIP administrative functions as required
• Be present on the floor during VIP functions

VIP Hosting

• Act as a host in the Privé, Sun Lounge or Private gaming areas whilst customers are engaged in play
• Co-ordinate and arrange for customer excursions, activities and requirements on a day-to-day basis with the relevant departments in line with customer requests
• Prepare VIP shift report on VIPs, issues encountered, requirements, etc. and distribute and inform related departments
• Be present on the floor during VIP functions

Creating Customer Experiences

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions and leverage opportunities to upsell facilities
• Conduct Inquba/guest surveys  and contact guests where need be
• Own customer complaints, concerns, or requests. Quickly address their questions and overcome potential roadblocks, escalating issues to management, where necessary
• Trouble shoot and resolve any issues being experienced by the customer
• Access and retrieve customer information and manage sensitive customer data in the system to ensure that records are updated and maintained whilst conversing with customers

Casino Admin Clerk

Job Purpose

The Casino Administration Clerk will be responsible to compile, capture, audit, reconcile and distribute gaming related documents from the gaming operations, count and cash desk functions on a daily basis for analysis and verification purposes, in line with legislation and regulations.

Education

• Grade 12 with maths numeracy
•  Basic bookkeeping certificate
• Meet all requirements for a gaming license  

Experience

• Minimum 1year experience in gaming and / or auditing
•  Experience working with accounting or casino management

Skills and Knowledge

Work Condition & Special Requirements

• Works shifts in line with operational requirements
•  Deals with Cash

Core behavioral competencies

• Analytical skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Problem Solving

Technical / proficiency competencies

·       Corporate & gaming industry knowledge

·      Cashiering knowledge

·      Count Knowledge

·      Gaming Regulations

·      Written and verbal communication skills

·      Casino Management Systems

·      Proficiency in MS Office Suite

·      Knowledge of EGS is an advantage

·      Strong numerical skills

·      High level of personal integrity

Key Performance Areas

• Check that counted casino revenue has been correctly captured into Gaming system (EGS) and balances in the system
• Identify, investigate, and resolve any discrepancies
• Balance General Ledger to Gaming system / Recons / Statements / Source documents
• Allocate statutory requirements to relevant accounts (e.g. vat, gaming board levies)
• Conduct quality assurance on the back-up documentation
• Escalate any variances and errors identified
• Report daily on the count and any variances identified
• Conduct online adjustments
• Investigate all manual adjustments
• Respond to queries from Shared Services Centre related to gaming accounting.
• Record paperwork and back-up documentation

• Update internal audit documents / templates for count and cash desk functions for auditing purposes
• Communicate templates to relevant departments
• Schedule regular internal audits on data and system
• Conduct audits on both count and cash desk processes and data on a regular basis
• Conduct Slots audits – soft count, meters, jackpots
• Conduct Tables audit – fills, credits, coupons, tips, chips.
• Complete monthly count of cards, playing cards, layouts etc. for OE usage calculations.
• Conduct numbered stationery audit monthly
• Conduct MVG merchandise audits
• Conduct online investigations, identifying and escalating any suspicious transactions as per legislated requirements
• Conduct ACM (CAIONS) Audit – reconcile between ART client and SDS, removals and loadings.
• Conduct Cage Audit – reconcile the Cage recon to paperwork.
• Make recommendations to address problem areas and put in place measures to avoid loss of company revenue

Intern: N6 HR Mgt – T

Job Purpose

Sibaya Casino and Entertainment Kingdom is offering an 18-months internship opportunity for a student who has completed their N6 Human Resources Management. This is an opportunity to gain the best practical experience in HR field.  

Education

• Must have completed N6 Human Resources Management
• Internship should be a requirement by institution to complete qualification.
• Computer Literate (MS Office) 

Experience

• Previous experience in administrative work

Key Performance Areas

• Be the first point of contact for all transactional HR-related queries
• Prepare relevant paperwork for payroll around staff movements and conditions of
  employment
• Assist employees in completing necessary paperwork to support changes, updates, etc.
• Administer HR-related documentation, such as contracts of employment, throughout the
  employee life cycle

Cashier – S

Job Purpose
Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Education
Grade 12 or equivalent national qualification

Meet all requirements for a gaming license

Gaming Regulations / FICA regulations.

Experience
Previous experience in a customer facing / cashiering role.

Experience in the gaming industry would be an advantage

Skills and Knowledge
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Attention to detail.
Checking (accuracy in the handling and recording of transactions)
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable

English verbal communication skills
Numerical skills (calculations)
Detect fraudulent currency
FICA threshold and suspicious transaction reporting
Cash desk equipment usage and maintenance
Cashiering administration
Count
Basic computer skills
Key Performance Areas
Prepared Work Area

Check work area and ensure all equipment is functioning and ready for service.
Check cleanliness of own section or station.
Communicate and follow-up on the correction of any equipment faults or defects.

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and always ensuring respect.
Interact with guests and provide professional service standards and relevant solutions.
Identifies customers and understand their preferences.
Educate customers on business unit facilities, products, and current promotions.
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Count Administration

Clear slot machines on days that count will be performed.
Conduct a count for the day.
Capture of data into the system.
Report on any suspicious transactions.
File documentation.

Cash Desk Transactions

Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings.
Reconciliations (treasury, automated cashier machine, chip) are completed daily.
Calculate and execute pay-outs.
Accurately conduct financial transactions on the gaming systems.
Identifies and escalates suspicious transactions and possible fraudulent activity.
Conduct cash-ups and reconcile float at the end of service.
Substantiate and report on any float variances.
Secure and transport float as required.
Guest information and copies of trading and transactional documentation is accurately recorded in the system.
Supporting documents have been generated for auditing purposes.

Know how:

Knowledge required involves the practical application of work procedures and processes.
Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences.
Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Problem Solving

Interprets customer requirements in terms of services available and the applicable constraints.
Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
Considers all the facts, options, and possible outcomes prior to making decisions.
Works independently and is orientated towards solving customer queries.

Accountability

Takes ownership of customer requests and requirements.
Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
Interprets customer requirements in terms of services available and facilitates operational processes.
Refers problems falling outside parameters to the team leader/manager for resolution

F&B Supervisor : Banq

Job Purpose

Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet/ conference center with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards

Education

• Grade 12
• 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level

Experience

• 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations

Skills and Knowledge

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Key Performance Areas

• Provide administrative support to the Food & Beverage office (including food prep areas)
• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests,
• special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift
• Monitor service offering / products and pricing within F&B
• Make recommendations of improvements to the product and service offering
• Co-ordinate the implementation of the food and beverage promotional calendar for outlets
• Monitor customer service standards and identify any areas of concern
• Conduct maintenance walkabouts for front of house and back of house areas
• Monitor health, safety, hygiene and environmental elements in the area
• Monitor the use and storage of operating equipment
• Monitor stock control and operating equipment control processes
• Investigate variances / discrepancies and take necessary action to correct
• Liaises with clients
• Attends pre-conference meetings
• Provides client with relevant solutions / options for conferencing – including set-up, themes, décor,
• lighting, equipment, etc.
• Conduct QA to ensure set-up is in line with client requirements
• Is present at functions to ensure execution is in line with client requirements
• Manages staff appearance and floor appearance/ functioning of equipment and systems
• Control and management of stock and operating equipment as per SOP
• Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved
• Monitors and reports on functions
• Provide input into the post-mortem on events and makes recommendations for improvements
• Provides ideas and solutions that are innovative and in line with industry trends
• Supervise staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a
• talent pipeline within the outlet
• Supervise employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles to performance
• Onboarding of new staff members
• Authorize spend in line with budget
• Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
• Report on any variances for the outlet
• Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated
• with courtesy and respect always
• Handle and resolve any guest special requests, queries, or complaints
• Shift hand over ensures that staff can provide customers with relevant service
• Understand, record, and implement special requirements for return guests and VIPs

IT Support Technician – T

Job Purpose

• Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.

Education

• 2-Year Diploma in IT or equivalent NQF Level 6 in IT
• MCSE, ITIL Foundation Certification is an advantage

Education

• Minimum of 2-year relevant IT industry experience

Skills and Knowledge

• Problem solving
• Assessing and evaluating information
• Initiative
• Decision-making skills
• Dealing with customers

Key Performance Areas

Stabilised Data Centre Environment

• Detect and respond to technical problems
• Identify opportunities for continuous improvements and respond  to feedback from service statistics / information (CSIP)
• Maintain the business unit computer services and equipment ensuring the configuration of the environment is in  line with best  practice
• Make recommendations on computer products or equipment to improve company productivity.
• Store a spare parts inventory of systems, subsystems and component parts used in repair work.

User Engagement

• Respond to incidents logged by end-users that cannot be resolved  telephonically
• Provide desktop support by using diagnostics to facilitate prompt resolution where possible
• Provide feedback to the service desk on resolution of incidents
• Coach end-users in the use of certain software

Desktop Installations

• Make preparations for the installation of software
• Install or update required hardware and software
• Update SOPS and communicate with regard to resources
• Update repository of standards

Vendor Engagement

•  Liaise with vendors with regards parts, repairs, services
•  Schedule logistics if required
•  Escalate issues identified if relevant
•  Attend Vendor management meetings if required
•  Complete orders for approval with regards work completed

Problem- Solving

• Think and apply business acumen and sound common sense in the implementation of multiple, at time substantially different procedures, standards and precedents.
• Interprets client issues and resolve directly or escalates to manager as required
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
•  Works independently, and is orientated towards solving client queries. 

Work Conditions and Special Requirements

• Able to work shifts and weekends
• May be required to work overtime in line with operational requirements

CCTV Technician

Job Purpose

Responsible to maintain electronic Surveillance and Security Systems in accordance with company standards and gaming regulations.

Education

• Technical Certificate / Diploma – N4 / T2 minimum

Certifications/Accreditation/Registration/Licenses

• Meet the requirements for a gaming key licence
• PSIRA C registration

Experience

• 2 Years in a CCTV / IT environment preferred

Work conditions and special requirements

• No previous criminal record (not including traffic related offences)
• Ability to work shifts that meet operational requirements
• Ability to work at heights and in confined spaces
• Ability to utilise specialised tools and machinery e.g. cherry picker

Skills and Knowledge

Behavioural Competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Analytical skills
• Checking
• Attention to detail
• Following Instructions

Technical Competencies

• English verbal communication skills
• Surveillance Systems & equipment installations
• Surveillance Systems & equipment evaluations and repair
• Compliance procedures and regulations
• Basic procurement processes
• Basic computer skills
• Stock control procedures

Key Performance Areas

Duties and responsibilities include:

Surveillance System Installation & Maintenance

• Installs surveillance system and equipment layouts
• Maintains CCTV equipment
• Identifies, troubleshoots and rectifies causes of faults
• Installs and tests CCTV components
• Plans and implements CCTV related installations/ moves for other gaming departments
• Liaises with legislative authorities and ensures sign off as required (Application process)

Inventory Control

• Plan and order stock
• Receive stock
• Store and secure stock
• Tidy stock room
• Document stock movement and capture into the system
• Implement a standardised process for receipt handling, storage, dispatch and disposal of surveillance system components / inventory.
• Identify potential and alternative suppliers of equipment to create alternative cost saving solutions; and escalate relevant solutions to management
• Maintain communication channels with suppliers to ensure they are aware of SI standards and procedures
• Purchase and maintain par stock levels as per business requirements and as per budget (stock on hand and obsolete stock).
• Maintain stores environment in a neat and orderly manner
• Capture and ensure data Is updated in the system
• Conduct stock control and audits on a monthly basis according to standards and procedures.
• Identify and escalate any anomalies or variances to management

Click here to apply

All the best with your applications.