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Operations Support
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job SummaryUndertake end to end processing of security documentation with respect to facilities granted by the Bank (including implementation, cancellation, maintenance and safe custody of charge documents).
• Support in all the administrative task and follow thorough of documents across the various work streams in DSC.
• Act as a liaison with other departments of ABML as well as define external stakeholders.
• Ensure documentation is properly filed and captured on required systems.
Job Description
Delivering Operational and Service Excellence
- Undertake preparation and monitor required security perfection and servicing activities in accordance with set operations procedures.
- Ensure operational rigour excellence in all aspects of activities, processes and procedures undertaken by the team.
- Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organization.
- Achieve individual operational performance targets and assist in the achievement of team targets.
- Support Supervisor to achieve individual customer service targets (both internal and external) and enable the achievement of team targets
- Action any complaints received in accordance with procedures.
- Support in providing statistical figures and MI on regular basis as requested
- Liaise with other operational units and external suppliers to expedite activities
- Provide solution and guidance to internal stakeholder ( Retail/ Corporate onshore and Offshore) on any related security queries and issues.
- Undertake quality checks and vetting with respect to security documents prepared by team members.
- Cancel security documents
- Prepare memo for signature of security documents by Bank Attorney.
- Prepare documents for registration and stamping of securities at the lands registries or stamping office and follow up until registered documents received .
- Advise Business Units when receipt and registered documents obtained
- Raise entries for stamp duty, registration fees, discharge fees, security charges collected etc and forward batch to VPC for posting after obtaining signoff from the Securities supervisor / Team Leader.
- Arrange for dispatch of courier and security documents to stakeholders.
- Data capture of security documents on Securities Link.
- Filing of security documents in customers file
- Drafting of correspondence to customer and third parties for registered documents.
- Filing of log reports
- Follow up of acknowledgement of original documents sent to stakeholders
Risk Management & Control
- Lead and ensure that snap checks assigned by team manager and supervisor are done
- Action remedial items as required by snap checks, RCR and audit reports
- Comply with all policies and procedures required by Bank
- Participate in the Business Continuity Management testing
- Follow up and ensure that all audit findings pertaining to the Department accountabilities are closed within prescribed time frame.
Team Work
- Support and replace when required.
- Work closely with other team members as one team to deliver excellent performance.
- Constantly seek to improve ways of working by challenging the status quo, sharing knowledge, experience, and best practice.
- Provide cover for other team members as required.
- Develop and maintain excellent relationship with front office staffs/depts
- Support and adopt the implementation of change initiatives
- Coaching of Junior team members
- Training of new joiners to team
Preferred Education:
A degree level in Banking/Financial Services/ Legal studies
Preferred Experience:
Legal background or any relevant experience in the banking sector.
Knowledge & Skills:
Clear and thorough Understanding of the lending & securities process
Good Understanding of conveyancing
Detailed knowledge of relevant processes and procedures and the associated risk and rigour requirements and standards applicable
Technical Competencies:
Knowledge of KYC and Compliance issues
Education
Manager: Client Success
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job SummaryReporting to the Head: Customer Experience the incumbent will drive the customer-first strategy, by managing customer led operations, entailing branch, contact center and customer success functions. The incumbent will be responsible for initiating and implementing service recovery, restoration and reinstatement initiatives to meet customer and business demands.
Job Description
- Minimum 5 years in a customer service environment with demonstrable orientations towards, service and problem solving.
- Defining service standards, ethos to design future fit customer experience.
- Service Design and Transformation: Collaborate with cross-functional teams to implement new technologies and systems that enhance service delivery.
- Streamlining and reimagining processes through re-engineering and customer journey mapping to create optimal customer experience.
- Operations management: Ensure adherence to policies, standards, processes and procedures to influence and maintain a satisfactory control environment across all areas of oversight
- Develop operational strategies to improve team productivity, operational plans and performance across cash, payments, client onboarding and maintenance, and governance mandates
- Market Research and Service Benchmarking: Build an understanding of the market, using research trends on CX, market leader insights to creatively and commercially design the organizational customer experience culture
- Manage customer insights, data sources to advise service design, delivery and service restoration
- People and Culture Transformation: Lead and motivate high performing teams enabling a culture of accountability, autonomy, agility and collaboration
- Strong analytical skills with ability to drive data informed decisions
- Understanding and Experience in Process Design/ Reengineering (Intermediate)
- Understanding and Experience in Data Analytics for CX enhancements (Intermediate)
- Understanding and Experience in Automation (Intermediate)
Qualifications and Experience
Minimum entry: Degree Business Management, Commerce, Accounting, Finance. Business Management or equivalent.
Closing Date: 17 November 2024
EducationBachelor’s Degree: Business, Commerce and Management Studies (Required)
Card Product Support Officer
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job SummaryThe job holder will be responsible for supporting the development and management of the range of Card products (Credit Card, Debit Card, Prepaid cards and card acquiring) & Value-Added Services products. The candidate will be expected to support achievement of profit targets, meeting customer needs, to support card issuing and Acquiring strategy through portfolio management and analysis. The Card Product Support Officer will also be responsible to drive product, sales and service initiatives from inception to delivery with focus on customer experience as well as monitoring of performance KPI’s such as New Acquisitions, Dormancy, Card usage, and Balance sheet.
Job Description
· Monitor the specific product in terms of pricing, features and launch of the product/alliance as per the market requirement.
· Closely interact with the Sales & Service team and provide adequate technical support with regards to cards (Credit, debit and prepaid)
· Assists the Product Manager towards building the value proposition on the product to create a competitive edge in the market
· Assists the Product Manager in customer acquisition initiatives.
· Work with Operations and IT to manage operational performance and the associated costs.
· Be an enabler to the Sales teams by supporting them sales blitz
· Support periodic product sales campaigns
· Interact closely with the sales team to ensure that the Product features are understood in a way that helps the business meet new customer acquisition and usage goals.
· Work with the customer service team to ensure that the service delivery is in sync with customer expectation. Periodically review all processes and ensure that these are relevant. That they are well balanced between Risk Management and Customer Experience.
· Work closely with the Governance team to ensure product compliance to all reviews.
EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Specialist Exchange Control
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryJoin the CIB Payments team as a Specialist Exchange Control where you will be responsible for the day-to-day administration of Exchange Control in conjunction with the South African Reserve Bank (SARB), support various Stakeholder units within ABSA as well as external clients by providing an Exchange Control Service offering by way of consultation and representation to SARB via Head Office Exchange Control (HOEC). Provide Exchange Control advisory services to clients and internal stakeholders with regard to Exchange Control matters.
Job Description
Key Accountabilities
- Provide Exchange Control advisory services and training for clients and internal stakeholders by providing guidance on Exchange Control related matters
- Contribute to the development of new foreign exchange products by collaborating with internal stakeholders to ensure that all requirements relating to Exchange Control Regulations are fully complied with
- Ensure that changes to the Exchange Control Regulations are incorporated into products and service offerings by review when required.
- Address specific matters referred from internal stakeholders by providing technical specialist input from an Exchange Control perspective or accompanying front line staff on client visits when required
- Follow industry developments and regulatory requirements in order to ensure compliance
- Keep clients and internal stakeholders informed of changes and new trends in the regulatory environment by means of training engagements
- Provide superior customer services and support to clients and internal stakeholders in respect of rendering Exchange Control Advisory services for client portfolio
- Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for remediation and prevention to ensure continuous improvement of existing processes and product offering, methodology and system integrity
- Remain alert and report real or potential risks identified from customer transactions
- Monitor CIBW processes and activities to identify real or potential areas of foreign exchange compliance risk
- Establish and maintain good professional relationships with clients, who have regular or complex Exchange Control needs in order to pro-actively solution
- Establish and maintain good professional relationships with all key CIB Stakeholders in order to promote and deliver the Excon Advisory product offering effectively
Education and Experience Required
- Bachelor’s Degree in commercial discipline / NQF Level 6, or
- Minimum 5 years General Banking experience
- Minimum 3 years Foreign Exchange experience
- Minimum 7 years Exchange Control environment experience
EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
ESPO: Head Strategy and Architecture
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryAs a Strategic Lead for the Engineering, Services and Platforms Office (ESPO), you will play a pivotal role in the successful transformation of the infrastructure estate across Absa by ensuring a future fit strategy across our Pan African operations.
You will lead the long-term strategy for the area working with Architecture and the various Infrastructure tower heads of Networks, Compute, Cloud, DBaaS and End User. This strategic direction will help ensure we land an infrastructure foundation that enables agility and speed to market for the business units that build on this infrastructure foundation. This position requires a deep understanding of Infrastructure and Cloud, Management, and change management expertise to ensure the bank’s competitiveness and future growth.
Job Description
Strategic Planning: Develop a comprehensive strategy for implementing the transformation initiatives that aligns with the bank’s overall goals and objectives, demonstrating acceleration of our Digital Transformation.
Execution Leadership: Lead a multidisciplinary team to work with the infrastructure towers to ensure both the strategic direction and the successful delivery of the transformation initiatives.
Change Management: Manage the team responsible for change management across the various infrastructure towers.
Risk Management: Identify potential risks and issues associated with the implementation and develop and manage mitigation strategies to minimise execution risk and protect business value. Adopt the ‘Think Big, Start Small, Learn Fast’ approach to ensure that the programme never becomes too big to fail, that benefit aligns closely to investment.
Stakeholder Communication: Maintain effective communication with key stakeholders, including Technology Executive, Business CIOs, and colleagues, to keep them informed about the progress and benefits of the transformation.
Financial Motivation: Manage the process for motivating for investment for strategic initiatives across the ESPO to ensure the funding to drive out the technology infrastructure strategy.
Quality Assurance: Implement quality control measures to ensure the Transformation initiative meets the highest industry standards and regulatory requirements. Leverage the advisory board that is established, and as necessary conduct the assurance required.
Performance Evaluation: Monitor and measure the effectiveness and impact of the Transformation after implementation, making necessary adjustments and improvements.
Platform Readiness: Transform the technology capability so that it is fit for purpose in terms of speed, cost effectiveness and agility for the iterative rapid pace delivery approach. Work with the owner of the technology platform to achieve this.
Leading Talent: Direct the development and implementation of talent across the portfolio to ensure the achievement of the people strategy in line with our purpose, values and culture.
Preferred Education
- Bachelor’s degree in Technology, Business, Finance, or a related field (Master’s degree preferred).
Preferred Experience
- Proven experience in implementing large scale Transformations within a Tier 1 Bank.
- Proven track record of successfully delivering large-scale, complex, and strategic technology initiatives.
- Experience with technological advancements, digital transformation, and innovation in financial services environment.
- Change management experience preferably on a Pan African scale.
Knowledge and Skills
- Strong delivery skills, including experience with agile/iterative approaches to delivery.
- Strong financial and business acumen, with the ability to manage budget, costs, and benefits.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a diverse, cross-cultural environment.
- Strong leadership and problem-solving skills.
EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Markets Governance and Control Supervisor
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job SummaryResponsible for the on-going embedment, assessment and effectiveness of controls in place to mitigate risks inherent to the Business area, taking into consideration, legal and regulatory requirements, operating procedures and processes and internal work practices.
Job Description
Controls and Risk
- Assisting for risk identification, ownership, management and control within approved mandate, and as documented under the Key Risk Control framework, including embedment of a relevant risk and control culture.
- Assisting Management in ensuring adherence to local and international regulations, group policies and procedures, operational and management controls in relation to the business risks.
- Maintaining an effective control environment across all risks, processes, and operations arising from the business, including implementing the appropriate standards to meet group policies and local regulatory requirements.
- Maintaining an effective follow up of control gaps identified and ensuring remediation of weaknesses identified through conformance reviews/assurance work undertaken.
- Conforming to policies, standards, plans and procedures established within the Bank and compliance with external laws and regulations, including reporting requirements of regulatory bodies and maintaining oversight of effective embedment of the above to the Business Unit.
- Reviewing and challenging the identification, evaluation and prioritisation of risks applicable to the Business Unit where potential impact, threats and vulnerabilities are quantified, including completion of major risks testing and RCSA testing for the Business Unit at specific frequency.
- Updating the Head of Function on the control areas of of concern their environment; and agree on actions and/ or remedial actions to improve performance.
- Supporting the business in development of appropriate action plans to mitigate risk where remedial action is identified as required.
- Driving effective tracking and closure of all risk and control related actions with appropriate independent conformance testing to confirm closure as required and fixing issues to ensure sustainability of the control framework.
- Ensuring timely delivery and accuracy of insightful risk and control data that enables the business to identify areas of improvement and drive enhanced business performance accordingly.
- Working with the business to promote a culture of risk awareness and control to ensure consistency of practice and approach throughout the business.
Management Information System reporting
- Acting as management information coordinator for MI reporting in specific forums.
- Ensure accurate and timely information is being provided and responsible for reporting to the appropriate control committee/ governance forums.
- Support in building forums’ presentation deck.
Stakeholder Engagement
- Ensuring effective working relationships within the team and creating a high-performance culture and an environment culture.
- Ensuring team members (if any) are kept fully informed through a process of two-way communication, which encourages active participation in the running and ongoing improvement of team performance.
- Proactively managing the day-to-day operation of the reports driving out inefficiency, maximising productivity, and managing change, planning and scheduling activity.
Preferred Education:
- Degree with minimum 4 years relevance experience or equivalent of 7 years bank related experience.
- Degree in Computer science/IT related degrees/Cyber security related certifications.
Preferred Experience:
- Has previously worked in an Operational Control or Audit testing environment
- Proven experience and application of risk and control management policies and detailed knowledge of basic risk policies and regulatory change impacting the financial sector
EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Dialler System Analyst
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryTo provide specialist advice and support in area of specialisation enabling the provision of sound operations and administration services.
Job Description
Specialist expertise and support: Provide specialist operations expertise, support and guidance to address operational issues in the business | Change programmes: Play the role of SME on operational change and efficiency programmes | Continuous improvement: Continuously identify and give input on ways to improve operations in the business | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Administration: Ensure the effective fulfilment of all required administrative duties, including tracking and reporting | : | : | :
EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
SWIFT Senior Analyst
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryAre you a Swift expert and have kept abreast of the changes within the Swift payments space? I have the perfect opportunity for you. Join the CIB Payments team as a Senior Swift Analyst. In this role, you will deliver an improved Swift capability across the Absa group to support the strategic deliverables of the various business areas. The role further encompasses management of the Swift Centre of Excellence analysts ensuring the team delivers a consistent, first class service to its customers (internal and external) across a broad range of products.
Job Description
Key accountabilities
- Ensure the Swift CoE is driving the business roadmap for Swift across the continent
- Be the main representative from Group Payments and CIB ops for the Swift book of work including managing stakeholder expectations with regards to timeframes and benefits of improvements/projects
- Accountable for providing trend and root cause analysis for all Swift issues within the bank forums
- Plan and influence the SWIFT strategy across the bank with stakeholders, senior management and change teams
- Engage, build and manage key stakeholders’ relationships with individuals and teams from the following business units.
- Manage the team and build a cohesive unit which delivers results across a number of different tasks including monitoring, project initiation and trend analysis
- Develop a high performing team by embedding formal performance development and Informal coaching. Encourage frequent knowledge sharing between team members
- Develop and implement SWIFT best practice standards
- Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team
- Benchmark productivity of the department against industry standards and create measures to improve productivity agreed and manage SLAs with internal customers (agree annually and measure on a monthly basis)
Education and Experience Required
- BCom Degree in Finance or Business Management
- 6 years’ banking industry experience gained through Swift and Payments
- Experience in SWIFT and International payments
- Must have knowledge of ISO 20022
EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Analyst KYC CIBW Ops
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryJoin the exciting world of Absa CIB as an Analyst KYC. The purpose of the role is to be a specialist member of the KYC team responsible for the 1st and 2nd tier checking, validation, control and reporting of all requirement in the Regulatory Know Your Customer (KYC) and Anti-Money Laundering and Sanctions process and procedures for all client relationships in accordance with regulatory requirements, policy guidelines, business rules and legal framework.
Job Description
- Advise and support the Relationship Executive / Operational Banker (RE / OB) in respect of rendering a consultative support to their portfolio of client relationships by explaining the reasons behind the importance of Know your Customer (KYC) and Anti- Money Laundering and Sanctions requirements and procedures thus ensuring that KYC and Account Opening documentation are correct right first time in terms of Regulatory, Business, Legal and Audit Requirements
- Perform the 2nd tier check and validation of customer files prepared by 1st tier (Relationship Executive (RE) and Operational Banker (OB) (also referred to as “front line”) in terms of KYC process and procedure to ensure a high standard of compliance in terms of regulatory requirements as well as 3rd tier audit results
- Check and validate files prepared by front line on a trigger event
- Pro-actively perform file reviews in own portfolio to ensure that frontline is aware of any outstanding regulatory documentation / adherence to new business rules before annual review of customer facilities. This will ensure robust management of any regulatory and compliance risk factors
- Remain up to date with all regulatory and compliance related information and Credit Policy issues
- Maintain and continuously look for opportunities to further develop skills and knowledge base
- Attend Portfolio Team meetings on an ad-hoc basis and contribute fully, including suggestions for ways of improving customer service with special reference to regulatory compliance issues
- Support members of the Relationship Team (Relationship Executive and Operational Banker) with respect to regulatory compliance requirements / rules to deliver outstanding performance
Education and Experience Required
- NQF Level 6: BCom Degree in Commerce or Legal
- Minimum 2 years working experience in a Corporate and Business Bank Environment
EducationHigher Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
All the best with your applications
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