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Document Administrator

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide general support functions to office staff within the dictates of the branch manager.

Key Responsibilities:

Educate &encourage clients on use of digital services and platforms.
Provides refreshments at specified times and replenishes refreshment stocks.
Maintains cleanliness of branch facilities in accordance with health and safety regulations.
Compiles and Maintains records of monthly groceries on a monthly basis and submits records to branch manager.
Scans and uploads documents into various systems.
Ensure proper filing of all branch documents .
Collects and distributes mail to relevant departments on a daily basis.
Maintains record of monthly groceries
Maintains security of kitchen and groceries
To manage queues in an orderly manner in the Service Centre.
To make sure stationery is available for client use all the time.
To manage branch stationery stock.
Dispatch outgoing mail timeously.
Capturing OMUT application forms.
Any other duties as assigned by the superior.

Qualifications and Experience

5 O Levels including Maths and English, at least 2 A levels.
Knowledge of Group products.
Strong working experience in a customer service environment

SkillsCustomer Experience (CX), Customer Service, Guest Service, Stocks

CompetenciesCollaboratesCommunicates EffectivelyDemonstrates Self-AwarenessDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesOrganizational Savvy

Education

Closing Date04 January 2025 , 23:59

Attachment Student (Gokwe)

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job DescriptionnaAttachment Student Leaner – Banking & Finance

Internship-Banking & Finance

Skills

CompetenciesAction OrientedCommunicates EffectivelyDrives ResultsEnsures AccountabilityPlans and AlignsTech Savvy

EducationBachelor Of Business Administration Honours: Finance And Banking

Closing Date04 January 2025 , 23:59

The Old Mutual Story!

Administrator (Temp) (OMAO)

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Minimum requirements:

•Namibian Citizenship;
•Grade 12;
•1 – 2 years’ experience in the retirement fund administration will be an advantage;
•Knowledge of MS Office applications and spreadsheet proficiency is essential;
•Analytical skills is essential;
•Strong written and verbal communication skills;
•Proven ability to meet and exceed tough business targets on a consistent basis;
•Ability to work under pressure whilst remaining professional;
•Ability to work independently and within a team; and
•A passion for customer service and relationship building.

Duties and responsibilities include:
•Management and performance of daily retirement fund administration operational deliveries;
•Preparing monthly member and fund reconciliations;
•Processing investment applications
•Accurate and timeous payments of benefits;
•Update and maintain accurate fund data, records and systems;
•Document preparation and administrative liaison functions, such as preparing member benefit statements, administration reports, annual reviews, and transfer certificates;
•Ensure service level agreements and key performance indicators are adhered to;
•Provide administrative support to Participating Employers and Members;
•Implementing annual reviews on participating employers under an umbrella scheme;
•Loading of the interest rates on the administration system;
•Administer Participating Employers and Members information; and
•Perform general office administration and related functions.Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Responsibilities

Administration

Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Document Management

Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Document Preparation

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Internal Client Relationship Management

Help manage internal client relationships by supporting others to build effective working relations.

Operational Compliance

Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

SkillsAction Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

CompetenciesCollaboratesCommunicates EffectivelyDrives ResultsEnsures AccountabilityPlans and AlignsTech Savvy

EducationNQF Level 3 & NQF Level 2 – Below school leaving

Closing Date10 January 2025 , 23:59

Head of Interactive Medical Services

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Are you a dynamic leader with a proven track record in financial management, operations, and customer relationship management? IMS, a leader in digital insurance medical solutions, is seeking a strategic and hands-on MD to drive operational excellence and sustainable growth.
The successful candidate will play a pivotal role in shaping the future of a business that combines innovation with customer-centric solutions.

Role Description:
•   Manages service level agreements with suppliers.
•   Sets direction for an operational unit, develops and takes accountability for a business plan which is aligned to segment strategy.
•   Integrates delivery and metrics across the people, process, finance and customer dimensions of the business.
•   Manages direct and indirect reports
•   Is accountable for thought leadership and best operating practice in response to external environment.
•   Is accountable for governance of change to the internal environment

Role overview

The successful candidate will play a pivotal role in shaping the future of a business that combines innovation with customer-centric solutions.

Role Description:

Manages service level agreements with suppliers.
Sets direction for an operational unit, develops and takes accountability for a business plan which is aligned to segment strategy.
Integrates delivery and metrics across the people, process, finance and customer dimensions of the business.
Manages direct and indirect reports
Is accountable for thought leadership and best operating practice in response to external environment.
Is accountable for governance of change to the internal environment

Key Result Areas

Financial Management and Oversight

Lead annual business planning, budgeting, and financial forecasting.
Oversee the financial accounting function, including managing cash flow, reviewing financial reports (P&L, debtors, cashflow) and ensuring financial sustainability.
Direct month-end procedures, manage contractor payments, and ensure accurate customer invoicing.
Maintain financial controls, oversee banking transactions

Legal and Compliance

Ensure compliance with statutory and regulatory obligations (VAT, PAYE, company tax).
Oversee the annual audit, tax returns, and employment equity reporting, ensuring that IMS maintains its Level 1 B-BBEE status.

Customer Relationship Management

Serve as the primary liaison with customers, handling performance reports, service negotiations, and escalations.
Lead customer meetings, pricing discussions, and annual fee reviews to foster long-term partnerships and trust.

Business Development

Identify new business opportunities and explore emerging trends in medical diagnostics (e.g., point-of-care testing, wearable tech).
Develop innovative solutions to customer needs, while supporting proof-of-concept trials and market research.

Human Resource Leadership

Champion a positive company culture within the IMS team, leading staff development, skills training, and performance reviews.
Manage contractor relationships, annual contract renewals, and employee benefits to maintain a competitive employer profile.

IT and System Management

Direct ongoing development of the iMeds system in collaboration with solution providers to optimise work-management platforms.
Oversee IT infrastructure procurement, supplier relationships, and key technologies that enable business operations.

Risk and Supplier Management

Identify and mitigate risks in alignment with industry standards and ensure supplier development meets B-BBEE targets.
Manage relationships with key suppliers and contractors, ensuring cost-effectiveness and quality service delivery.

Board and Stakeholder Engagement

Prepare and present strategic business plans, financial reports, and performance metrics to the IMS Board.
Handle day-to-day queries and provide support to internal and external stakeholders.

Qualifications and Experience required

Matric; preference for tertiary qualification in commerce-related field
Minimum of 5 years of proven experience in senior management roles, with a focus on operations or financial management, preferably within healthcare or related industries
Strong financial acumen, with experience managing budgets, cash flow, and financial reporting.
Exceptional leadership skills, with experience managing teams and fostering a collaborative work environment.
A deep understanding of regulatory compliance, risk management, and customer relationship management.
Ability to manage complex, fast-paced operations and navigate challenges with a solution-oriented mindset.

Competencies

Strategic
Leading with Influence
Collaboration
Personal Mastery (Learning)
Innovation (Perspective)
Execution
Customer First

SkillsFinancial Management, People Management

CompetenciesBuilds Effective TeamsCommunicates EffectivelyCustomer FocusDirects WorkDrives EngagementDrives Vision and PurposeEnsures AccountabilityFinancial Acumen

EducationMatriculation Certificate (Matric)

Closing Date13 January 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

MIS Specialist

locationsPinelandsposted onPosted 2 Days Agojob requisition idJR-61512

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The position is that of a MIS Specialist within the bridge team. This role is responsible for collating statistical information into daily, weekly and monthly formats/reports and the maintenance when required. This role monitors adherence to schedules and implementing corrective action to maintain and/or recover service level targets. The incumbent is individually accountable for achieving results through own efforts.
Forecasting and Demand Planning
Scheduling
Real-Time Management
Capacity Planning
Reporting and Analysis

Key Result Areas

Primarily responsibility is to collate statistical information in predetermined formats.
Integrates data into daily, weekly and monthly reports.
Builds and enhances databases and reports when required.
May be required to translate complex data and/or instructions into meaningful outcomes.
Some interpretation required, but main function is collation of data.
Ongoing written and verbal communication with stakeholders.
Respond timeously and appropriately to any queries or requests received.
Performs quality checks on own work. Ensure that outputs are of a high quality.
Follows standardized processes and provides administrative support as required.
Delivers within the timelines and deadlines set.
Co-ordinates and plans own work.
Attendance & Adherence reporting
Analysis of planned vs actual performance and adherence
Implements corrective action to maintain and/or recover service level/average speed to answer targets.
Monitors adherence to schedule and advises management accordingly.

Requirements: Skills, Qualifications and Experience required

Degree: A bachelor’s degree in Management Information Systems, Computer Science, Information Technology, Business Administration, or a related field.
Excellent organizing skills
Proficient in English
Computer literate – MS suite of products (SQL Server, Excel, Word, AWS, Verint Schedule, E-mail, Internet), with technical ability
Excellent verbal and written communication skills
Strong planning and organising ability, and adherence to work requirements
Ability to work under pressure and be flexible
Excellent customer Service skills
Good judgement and problem solving skills
Assertive
Analytical
Good Interpersonal skills and positive attitude
Conflict Handling
High Energy
Ability to work both independently and within a team context
Self- motivated
High attention to detail

Competencies
Decision Making
Information Monitoring
Initiating Action
Ownership
Planning & Organising
Team Orientation
Technical Knowledge

Skills

Capacity Planning, Database Building, Data Interpretations, Demand Planning, Forecast Analysis, Real Time Management, Reporting and Analysis

Competencies

Action Oriented

Collaborates

Cultivates Innovation

Customer Focus

Drives Engagement

Drives Results

Manages Ambiguity

Manages Complexity

Education

Bachelors Degree (B): Management Information Systems (Required), Matriculation Certificate (Matric) (Required)

Closing Date

09 January 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

General Manager – Health Business & Innovation

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsible for the overall strategic and operations direction of the medical insurance business to ensure the business aligns with and meets the overall strategic objective.Lead the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support/credit approval. Manage several departments of a processing unit or the entire unit.

Responsibilities

Operations Management

Support the overall organizational strategy by developing and delivering operational plans and outcomes for a large portion of the business.

Business Planning

Develop and gain agreement to annual business plans for a function or substantial business area, ensuring alignment with strategy; quantify business outcomes, i.e., revenues or other key performance indicators (KPIs); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration.

Leadership and Direction

Communicate the function’s strategy and its relationship to the organization’s mission, vision, and values; clarify the actions needed to implement this strategy within the area of responsibility; motivate people to commit to the mission, vision, and values and do extraordinary things to achieve the organization’s business goals.

Performance Management

Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.

Retail Service Operations

Manage short- and medium-term service operations for several departments or units.

Work Scheduling and Allocation

Develop complex, long-term work schedules that enable the organization to achieve its business goals. Involves coordinating and planning across multiple teams.

Improvement/Innovation

Initiate, formulate, and implement new business practices within a specific discipline while managing the development and/or delivery of a significant element of the organization’s change management program.

Policy Development and Implementation

Develop functional or operational policies and help develop policy frameworks for area of responsibility or department. Take responsibility for creating underlying procedures and monitoring their implementation.

Recommendations

Make authoritative recommendations about technical or professional solutions that would significantly improve business performance.

Internal Communications

Manage certain aspects of the internal communications system with some guidance from senior colleagues. This could mean being responsible for the development or operation of the system.

Organizational Risk Management

Manage a significant portion of the organization’s risk management and/or risk control processes. This includes contributing to the development and implementation of risk management policies and procedures.

Budgeting

Manage budget plans for a department. May involve development or delivery or both.

Organizational Capability Building

Evaluate the capabilities of staff within the department to identify gaps and prioritize development activities. Implement the organization’s formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organization’s talent pool.

Operational Compliance

Ensure that business activities within area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the organization.

SkillsAction Planning, Agile Project Management, Change Management, Data Compilation, Executing Plans, Large Group Presentations, Legal Practices, Occupational Safety and Health, Oral Communications, Policies & Procedures, Project Delivery Management, Safety Management, Servant Leadership

CompetenciesBuilds Effective TeamsCommunicates EffectivelyCustomer FocusDirects WorkDrives EngagementDrives Vision and PurposeEnsures AccountabilityFinancial Acumen

EducationNQF Level 9 – Masters

Closing Date16 January 2025 , 23:59

Junior Process Analyst

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

ROLE OVERVIEW

We are seeking a detail-oriented and proactive Junior Process Analyst to join our Process Optimization team. The successful candidate will assist in:

Deriving and documenting detailed work instructions (Standard Operating Procedures) from defined Business Processes
Analysing, improving, and streamlining our business processes to enhance efficiency and customer satisfaction.

This is an excellent opportunity for someone looking to grow their career in a dynamic and innovative digital banking environment.

KEY RESULT AREAS

Process Analysis:

Assist in analysing existing business processes and workflows to identify inefficiencies and areas for improvement.
Document current processes using, BPMN and UPN process maps.
Document detailed Standard Operating Procedures (SOPs) for as-is processes
Validate SOPs with SMEs and Product Owners
Classify and publish SOPs to the Bank’s defined repository.

Process Improvement:

Work with senior analysts to identify process improvement solutions.
Assist in designing and testing new processes, and monitoring their effectiveness post-implementation.

Stakeholder Collaboration:

Collaborate with various departments to gather information, process and activity details, and understand process challenges.
Communicate findings and recommendations to stakeholders clearly and effectively.

Reporting and Documentation:

Prepare reports and presentations on process improvement findings and recommendations.
Maintain accurate and up-to-date documentation of process changes and improvements.

Continuous Learning:

Stay updated with industry trends and best practices in process analysis and digital banking.
Participate in training and development programs to enhance skills and knowledge.

ROLE REQUIREMENTS

Bachelor’s degree in Business Administration, Finance, Information Systems, Engineering, or a related field.
2- 3 years of experience in process analysis, business analysis, or a related field
Strong analytical and problem-solving skills.
Proficiency in process mapping and analysis tools (e.g., ARIS, Microsoft Visio, Lucid chart).
Excellent written and verbal communication skills.
Ability to work collaboratively in a team environment.
Attention to detail and organizational skills.

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit. Leads process improvement in different processes. Works closely with Operations and Functional Teams to identify process bottlenecks, conducts root cause analyses, and implements process improvements across the business or organisation. Initiates and leads projects that improve end-to-end processes, consisting of setup, validation and audit measurement systems to deliver business impact.

Responsibilities

Continuous Improvement

Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.

Business Performance Metrics

Develop and monitor standard business performance metrics within the organization’s established systems to deliver required insights for decision making.

Data Collection and Analysis

Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Root Cause Analysis

Identify systemic or process-related causes of quality issues and assist in the development of corrective actions within the organization’s established systems.

Solutions Analysis

Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents.

Lean Implementation

Support specific lean implementation processes, aiding in the optimization of production efficiency and reduction of waste.

Training development and delivery

Run small training programs (or pieces of large training programs) for specific technical areas and help to prepare training content. Involves following established procedures and working under the supervision of senior colleagues.

Quality Assurance Testing Design

Carry out a range of complex activities to generate evidence in support of the validation of existing and new quality assurance test methods and procedures.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

CompetenciesCommunicates EffectivelyCultivates InnovationEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and Aligns

Education

Closing Date09 January 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Operational Specialist – Payments

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

ROLE OVERVIEW

Operational execution specialist within the multi-disciplinary Payment, Card and Product Backoffice Team.

This includes operational support of payment streams:

EFT (Bankserv, Bankserv Gateway and SAMOS)
RTC (Bankserv, Bankserv Gateway and SAMOS)
High Value Payments (SAMOS and SWIFT Gateway)
AVS (Account verification services)
Closed Loop Ecosystems
Value Added Services

KEY RESULT AREAS

Second line support to customer queries for payments
Payments processing reconciliations
Investigation and resolving of all unreconciled items
Processing of all internal and external payments
Payment remediations (investigate and resolve) on behalf of customers and/or on behalf of the bank
Remediations (investigate and resolve) related to IT alerts and system exception drivers, including communicate any issues to the business
Payment exceptions and disputes
Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post deployment checks)
Operations reporting daily and monthly management reports
Participation in all internal and external audit reviews
Trouble shooting and incident management resolution
Training support to first-line customer service team
Ensure all operational processes and execution are compliant with industry regulations

ROLE REQUIREMENTS

Knowledge and Skills

Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams
Financial and accounting knowledge – understanding basic financial accounting and financial principles
Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)

Personal Attributes

Independent self-starter who also works well in a team-environment
Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.
Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
Be Sharp, Analytical and thoughtful.
High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously.
Should be able to work in flexible environment and setup for hybrid working.
Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
Flexible and an ability to deal with ambiguity and continuous change
Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements

Education and Experience

Tertiary education in the form of a degree (NQF7 or above in financial, business, science or engineering)
Minimum 3 years’ work experience in payments related roles
A good understanding of the technology and commercials that support Payments
Comprehensive knowledge of payment systems
Working experience with Bankserv is an advantage
Working experience with Salesforce CRM is an advantage

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit. Provide resolution support to operational specialist support staff to assist in making judgment calls where risk assessment of situations is necessary.

Responsibilities

Solutions Analysis

Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Knowledge Management

Implement policies and processes, collect best practices, write case studies, and deliver internal knowledge-sharing sessions to capture and share knowledge among colleagues on project/program outcomes and innovative practices and to support the practice.

Financial Risk Management

Carry out the financial risk management process within a specific area or operation, maintaining alignment with risk tolerance policies.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization’s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Document Preparation

Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.

Data Collection and Analysis

Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Information and Business Advice

Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.

Regulatory and Compliance Management

Investigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues. Advise more senior colleagues on more complex problems.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Operations Management

Supervise others working within established operational systems.

SkillsAction Planning, Analytical Thinking, Computer Literacy, Current State Assessment, Data Compilation, Data Interpretations, Data Management, Data Modeling, Digital Literacy, Document Management, Evaluating Information, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications

CompetenciesCollaboratesCourageEnsures AccountabilityFinancial AcumenInstills TrustManages ComplexityOptimizes Work ProcessesOrganizational Savvy

EducationNQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date09 January 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Operational Specialist – Card Ops

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

ROLE OVERVIEW

Operational execution specialist within the multi-disciplinary Payment, Card and Product Backoffice Team.

This includes operational support for Mastercard

KEY RESULT AREAS

Second line support to customer queries for card transactions
Card and chargeback processing reconciliations
Investigation and resolving of all unreconciled items
Remediations (investigate and resolve) on behalf of customers and/or on behalf of the bank in terms of card authorisations for declined transactions
Card related queries and remediations (investigate and resolve)
Product support in terms of fees, interest and rate calculations and exceptions
Card related processing exceptions and disputes
Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post deployment checks)
Operations reporting daily and monthly management reports
Participation in all internal and external audit reviews
Trouble shooting and incident management resolution
Training support to first-line customer service team
Ensure all operational processes and execution are compliant with industry regulations

ROLE REQUIREMENTS

Knowledge and Skills

Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams
Financial and accounting knowledge – understanding basic financial accounting and financial principles
Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)

Personal Attributes

Independent self-starter who also works well in a team-environment
Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.
Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
Be Sharp, Analytical and thoughtful.
High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously.
Should be able to work in flexible environment and setup for hybrid working.
Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
Flexible and an ability to deal with ambiguity and continuous change
Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements

Education and Experience

Tertiary education in the form of a degree (NQF7 or above in financial, business, science or engineering)
Minimum 3 years’ work experience in card operational related roles
A good understanding of the technology and commercials that support Card
Comprehensive knowledge of payment systems
Working operational experience with Mastercard and/or Paymentology will be an advantage

Responsibilities

Solutions Analysis

Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Knowledge Management

Financial Risk Management

Carry out the financial risk management process within a specific area or operation, maintaining alignment with risk tolerance policies.

Operational Compliance

Document Preparation

Data Collection and Analysis

Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Information and Business Advice

Regulatory and Compliance Management

Personal Capability Building

Operations Management

Supervise others working within established operational systems.

CompetenciesCollaboratesCourageEnsures AccountabilityFinancial AcumenInstills TrustManages ComplexityOptimizes Work ProcessesOrganizational Savvy

Education

Closing Date09 January 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Graduate Analyst

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

As an analyst, your duties will include reviewing screening (PEP, Sanctions and Adverse Media) alerts on Nice Actimize to determine if an alert is false positive or a true match. In the event of a true match, you will be required to escalate these cases to senior management.

Key Outputs

Review all alerts for PEP, Sanction and Adverse media triggers of possible matches.
Conduct independent research to gather and record data from internal systems, commercial databases, and the Internet.
Compiling detailed reasoning for true matches.
Escalation of true matches to senior management for approval.
Assist with ad hoc screening.
Handle simplified due diligence investigations to support policies and procedures.
Ensure efficient identification, monitoring and reporting of accounts considered high risk.
Stay current with money laundering and terrorist financing policies, regulations, criminal typologies, industry best practices, and developing trends.
Help in identifying potential weaknesses in processes.
Act as a subject matter expert to employees, providing guidance on what actions to take in dealing with high-risk accounts related to PEPs, Sanctions and Adverse media customers.
Ensure proper record-keeping of data collected and analysed.
Write and prepare suspicious activity reports (SARs &TFARs) when applicable

Qualifications:

Matric
LLB or Forensic degree
Must have attained 60% across their studies, please include a copy of your academic record

Knowledge:

Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
Familiarity with AML issues concerning onboarding new customers
Anti-Money Laundering diploma or similar qualifications an advantage

Skills:

Superior analytical skills
Ability to organize and analyze complex data sets
Ability to easily grasp and comprehend AML risks specific to a particular business unit and develop extensive user requirements as well as recommend automated solutions to reduce those risks
Experience using data mining/analytical tools and KYC automated solutions would be a distinct advantage
Strong research skills and experience working with online research tools

Key behavioural skills and attributes that would make a candidate successful in this role:

Strong interpersonal and organizational skills
Successful candidate must be detail-oriented

Responsibilities

Client Issue Diagnosis

Collate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.

Customer Service

Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.

Community of Practice Management

Participate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.

Product/Service Information

Provide advanced product/service information and respond to basic customer questions about the product/service.

Data Collection and Analysis

Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Knowledge Management

Collect and create content, best practices, and case studies to capture and share knowledge.

Personal Capability Building

Solutions Analysis

Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.

Operational Compliance

Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Improvement/Innovation

Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine support services.

SkillsAnalytical Tools, Business Case Development, Client Needs Analysis, Consulting, Customer Complaint Management, Customer Service, Customer Service Delivery, Customer Service Operations, Customer Technical Support, Data Compilation, Developing Creative Solutions, Due Diligence, Evaluating Information, Knowledge Management, Legal Practices, Oral Communications, Research Tools, Service to Sales, Solution Analysis

EducationBachelor Of Laws (LLB): Law (Required), Bachelors Degree (B): Forensic Science (Required)

Author Your Story with Old Mutual.

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Senior Business Support Specialist

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Delivery within agreed timeframes

o Ability to understand the broader business context

o Monitor production environment

o Record, monitor and resolve incidents

o Perform root cause analysis, data analysis, problem solve and proactively manage reoccurrences

o Gather and document data and reporting requirements

o Produce self-service BI reports

o Test and quality assure final output

o Facilitate implementation and delivery to stakeholders

o Communicate effectively regarding support related activities

o Available to provide 24/7 first-tier standby support for production processes

o Acts as a super user on Data Capability BI applications

· Personal effectiveness

o Accountable for service delivery through own efforts

o Collaborates effectively with others to meet deliveries

o Takes ownership of assigned tasks

o Communicates clearly and timeously

o Problem solving aptitude

o Ability to work under pressure and meet strict deadlines

o Willing and able to learn quickly and able to handle change

o Aligns to ways of working and team culture

o Knowledge and/or experience of working within either Agile and other project methodologies

Requirements

· Tertiary qualification in Information Technology or related fields

· Relevant analytical, data management and/or BI experience in Financial Services

· Project or BAU Support role experience

· Skilled in Microsoft Excel, Microsoft Power Pivot, TeamFoundationServer

· Advantageous: experience in Business Intelligence ReportingProvides specialist support to high volumes of customers, handling complex queries Provides expert product and service knowledge that may lead to large sales generation.

Responsibilities

Product/Service Information

Lead teams that deliver product/service information; adhere to predefined messaging/positioning of product/service.

Customer Order Processing

Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.

Resolving Customer Issues

Aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy.

Customer Relationship Development / Prospecting

Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Customer Relationship Management (CRM) Data

Monitor team members’ use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate.

Customer Needs Clarification

Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer’s level of interest and to identify and respond to areas requiring further information or explanation.

Renewals

Help drive customer renewals through exceptional service, supporting the sales teams as required.

Operational Compliance

Personal Capability Building

SkillsConsultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

CompetenciesAction OrientedCollaboratesCommunicates EffectivelyCustomer FocusDecision QualityDirects WorkInterpersonal SavvyManages Complexity

EducationNQF Level 5 – Higher, Advance or Occupational Certificate or equivalent

Closing Date09 January 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

MFC Trainee Call Centre Agent (Sales)

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

What is a Trainee Call Centre Agent?

Do you have what it takes to work for a leading financial services company? Then you may be what we are looking for. Whether you’re are a graduate or a experienced professional trying to elevate your career, Old Mutual has something to offer you.

What is required of you?

Role Description / Key Performance Areas

Marketing Old Mutual products to new and existing clients telephonically, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate.

As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.

What do we need from you?

Matric/Grade 12
6-12 months outbound call centre sales/retails sales experience
Previous financial services experience desirable
Clear credit and criminal records
Computer Literacy (MS Office)
A clear criminal and credit check
Excellent communication skills (written and verbal)

Personal Qualities

Good interpersonal skills

Customer oriented

Target and Results Driven

Remaining resilient despite setbacks

Ability to influence others

Driven by financial reward

Good time management skills

What we can do for you!

Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters – Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance. The Group provides many opportunities for growth and development.

Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

So what now ?

If you think you fit the bill, have a desire to join a respected financial services business and would like to set your own earnings potential. Apply Now! <……………………>

SkillsCustomer Service, Influence, Microsoft Office, Personability, Sales Results, Target Achievement, Time Management, Written Verbal Communication

EducationHigh School (Grade 12)

Closing Date26 March 2025

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

MFC Trainee Call Centre Agent (Sales)

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

What is a Trainee Call Centre Agent?

What is required of you?

Role Description / Key Performance Areas

As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.

What do we need from you?

Matric/Grade 12
6-12 months outbound call centre sales/retails sales experience
Previous financial services experience desirable
Clear credit and criminal records
Computer Literacy (MS Office)
A clear criminal and credit check
Excellent communication skills (written and verbal)

Personal Qualities

Good interpersonal skills

Customer oriented

Target and Results Driven

Remaining resilient despite setbacks

Ability to influence others

Driven by financial reward

Good time management skills

What we can do for you!

So what now ?

If you think you fit the bill, have a desire to join a respected financial services business and would like to set your own earnings potential. Apply Now! <……………………>

SkillsCustomer Service, Influence, Microsoft Office, Personability, Sales Results, Target Achievement, Time Management, Written Verbal Communication

EducationHigh School (Grade 12)

Closing Date11 March 2025

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Click here to apply

All the best with your applications