To apply, click on the link at the end of the posts and all the best with your applications.

Auto Electrical Technician – The Dome

Job Description

Requirements / Personal Attributes:

• Presentable appearance and sober habits
• Excellent timekeeping skills
• No criminal record
• Strong interpersonal skills
• Ability to work under pressure
• Ability to train co-workers
• Strong troubleshooting and fault-finding skills
• A working understanding of electrical DBs and wiring
• Experience with diagnostics equipment and ECU’s
• Computer literate
• Strong technical background.
• Strong knowledge on reconning starters, alternators and all electrical components
• Strong knowledge of ECU’s and key coding
• Strong knowledge of programming ECU’s
• Be able to work in a team environment.
• Set high standards and well-defined realistic goals both personally and within the team
• Should be able to carry out work in accordance with professional standards and have thorough knowledge in the field

Qualifications / Experience:

• Trade test motor mechanic (red seal)
• 5-7 years’ experience in diagnostics and fault finding
• Valid driver’s license

Duties:

• Perform service, repair and maintenance on customer’s vehicles
• Mechanical and Electronic Diagnostics
• Maintain a safe and clean work environment
• Order and source parts
• Diagnosing and fault finding on ECU’s
• Repairing all electrical components on a motor vehicle
• Repairing wiring and ECU’s on a motor vehicle
• Coding keys and programming ECU’s on a motor vehicle

Benefits:

• Competitive Salary
• Momentum FundsAtWork Provident Fund
• Discovery Life Insurance
• 15 days Annual Leave

Branch Operations Quality Assessor

Job Description

Job Summary:

The Operations Quality Assessor is responsible for conducting comprehensive audits across various operational areas within the branch. The role involves evaluating processes, identifying compliance issues, and ensuring that the branch adheres to company standards. The coordinator will also recommend improvements to enhance efficiency and maintain high-quality operations.

Key Duties and Responsibilities:

• Conduct daily branch visits to all We Buy Cars branches.
• Assess operational procedures and performance at each branch.
• Assign scores based on adherence to procedures.
• Write detailed reports tracking performances.
• Provide detailed feedback to the management team on branch performances.

Qualifications and Skills:

 Education:

• Matric Certificate (Grade 12) is required.
• Further education in BCom or other business-related degree is advantageous.

  Experience:

• Experience in Operations or Auditing, preferably within the motor industry or a similar fast-paced environment.

Skills:

• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Effective communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and audit management software.
• Valid Driver’s License.

Work Environment: The Branch Operations Coordinator will primarily work on-site at various branch locations, requiring travel and flexibility in work hours.

Call Centre Manager

Job Description

We are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service.

Duties & Responsibilities        

Sales & Retentions

• Recruitment, Performance and Retention of staff
• Maintain a high level of Customer service when handling call escalations
• Sales targets in line with business strategy
• Reporting and performance analysis to track an improve performance
• Identifying new opportunities within the division

Efficiencies and Effectiveness

• Ensure productivity is optimized through the effective management of the entire campaign, driving best practice
• Consistently monitor, review and evaluate team performance to ensure set objectives are met.
• Daily and Weekly meetings with teams to ensure cross team alignment and to address issues regarding production
• Maintains acceptable work ethics within assigned mandates; keeping teams focused and productive (ensure SLA is being followed).
• Assist in identifying, developing, evaluating, implementing or improving new procedures to improve sales and reduce costs.
• Interact effectively with other departments to ensure smooth running of area.
• Ensures application and enforcement of all policies and procedures.
• Foster an environment that encourage and rewards innovation and challenges current methodologies with a view to improve efficiencies and effectiveness

Manage Team Performance

• Identify through capacity planning, resources that are required
• Focus on maintaining high performing retentions and sales teams, that are driven, incentivized and motivated to achieve set targets
• Ensure that all employees have KPIs in place to effectively manage performance levels which adequately reflect expected performance outcomes and defines appropriate competencies and behaviours of the various roles.
• Creates and drives motivation through fun activities/themes.
• Effectively communicate any changes to the mandate to team
• Management of Absenteeism/Late coming across all teams

Reporting

• Provides daily feedback to our Client as and when required.
• Adherence to compliance and regulatory requirements
• Analyse existing processes and workflows to identify inefficiencies and propose improvements
• Interpret data and provide actionable insights to support decision-making and optimise processes through automation.

Competencies Required

Knowledge

• Ability to interact with clients
• Target Tracking on daily basis and facilitating in the adaption of the strategy accordingly.
• Knowledge of SLA Management/Mandate Policies and Procedures/Panel Rankings/Required Quality Assurance standards.
• Ability to use outcomes to adjust and to ensure that targets are met.
• Ability to produce and write commentary for Client Reporting (Daily, weekly and monthly)
• Excellent People Management Skills to lead a Team (Performance Management, People Management & motivation skills.)

Skills

• Uses effective interpersonal and communication skills to gain acceptance of and commitment to plans, ideas and initiatives.
• Makes client and business needs a primary focus.
• Builds rapport and constructive relationships with stakeholders.
• Considers how actions or plans will affect the client’s requirements and existing environment.
• Implements effective ways to monitor and evaluate client concerns, issues, and satisfaction.
• Identifies and distinguishes between critical and less critical activities and adjusts priorities according to business impact
• Uses time effectively and prevents irrelevant issues or distraction from interfering with work completion
• Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
• Leadership abilities, with a focus on coaching, mentoring, and developing team members.

Package includes:

• Market Related Salary
• 15 Days Annual Leave
• Life Insurance
• Provident Fund

Client Refund Administrator

Job Description

Job overview:

We are looking for a dynamic client refund administrator to join our WeBuyCars team. This individual will be responsible for the preparing and reviewing of all client refunds of the organization. This will include following up on all incorrect payment requisition and refunds that are not aligned with company policy.

Duties and Responsibilities:

• Administering all client refunds communications (mailbox).
• Preparation of all client refund requests.
• Inspecting documentation aligned with company policy.
• Assisting with the mailbox administration, filing and loading of payments on the bank.
• Proper record keeping of client refunds daily in excel.
• Performing analysis and providing feedback to management on refund processes and statistics.
• First approval of payments

Personal skills:

• Must be a professional
• Have a positive attitude
• Be a team player, motivate and encourage team members and ensure team morale remains high in a fast pace working environment
• Create efficient work patterns through organization
• Pay special attention to detail
• Possess strong communication skills
• Computer literate
• Multitask oriented
• Possess values and beliefs that are in accordance with the company’s core values.

Requirements:

• Must have a Matric Certificate
• 2-3 years’ experience in a similar position or in organizations creditors department
• Own vehicle with Valid Driver’s License
• Excel skills
• Bilingual

Package includes:

• Momentum FundsAtWork Provident Fund
• Discovery Life Insurance
• 15 days annual Leave
• Salary market relates for similar role

Compliance Assistant

Job Description

Job Description:

The Compliance Assistant will support the compliance team in fulfilling the organisation’s obligations under the Financial Intelligence Centre Act, 2001 (FIC Act). The role focuses on assisting with the timely submission of accurate reports to the FIC, while also supporting anti-money laundering (AML) screening, enhanced due diligence (EDD), and ongoing due diligence (ODD) processes. The role is based in Centurion.

Duties and Responsibilities include:

• Support the Compliance team with the day-to-day implementation of the company’s FICA compliance and monitoring efforts
• Review FICA (Know-Your-Customer KYC) documents as required
• Assist with enhanced customer due diligence on medium-risk and high-risk clients
• Conduct ongoing customer due diligence on clients who repeatedly transact with the company (i.e. defined as business relationship)
• Ensure that clients are properly risk-rated in accordance with the company’s Risk Management and Compliance Programme (RMCP)
• Manually scan bank statements daily to detect cash deposits
• Support the team in updating internal protocols
• Keep abreast of related rules, regulations and best practices, assess their impact on the company and update the relevant business departments/stakeholders accordingly
• Conduct staff training sessions, design routine and ad-hoc training programs for all staff
• Support the Compliance team as required
• Support the Head of Legal as required

Skills and Personal Attributes:

• Strong attention to detail
• Following Procedures
• Risk Awareness
• Time Management
• Stress Tolerance
• Detail Oriented
• Good Drafting / Written Communication
• People Management Skills
• Team collaboration as well as the ability to work independently

Requirements:

• Understanding of the FIC Act and AML
• 1-2 years experience in a compliance and AML-related role
• Certification in AML or Compliance is an advantage

Package includes:

• Market related salary
• 15 days annual leave
• Provident Fund
• Life Insurance

Creditors Data Capturer

Job Description

Duties & Responsibilities:

• Ensure all invoices are captured before specific deadlines
• Reconcile creditor statements in a timely and accurate manner
• Follow up on processed Invoices and purchase orders
• General Queries (processing + reconciliation)
• Assist with Payments on Hyphen as needed
• Daily printing
• Filing

Skills:

• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Fine attention to detail
• Problem solving 
• Work independently 
• Team player
• Computer literate
• Excellent communication and interpersonal skills

Requirements:

• Must have a Matric Certificate.
• Previous accounting, admin or posting experience will be an advantage.
• Knowledge of Evolve will be an advantage.
• Must have own reliable transport with Valid Driver’s License.

Package Information:

• Momentum Funds at Work Provident Fund
• 15 days annual Leave
• Salary Market Related, Negotiable depending on experience

Customer Care Advisor

Job Description

We have an exciting opportunity for a young and energetic person to join our Contact Centre at our Silver Lakes branch.

Duties and Responsibilities:

• Customer relationship-building management
• Provide customers with product and service information
• Problem-solving tasks during shift
• Handle and take full responsibility for customer-related queries

Key Competencies and Skills

• Strong verbal and written communication skills
• Must have a mechanical background in vehicles
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Teamwork
• Stress tolerance

Further requirements:

• Grade 12 
• Minimum 2 years of experience in a customer care environment
• Technical/ mechanical background advantageous
• Previous motor industry experience

Package-related information:

• 15 Days Annual Leave
• Momentum FundsAtWork Provident Fund
• Market-related salary

Customer Relations Team Manager

Job Description

We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities.

Responsibilities:

1. Lead and manage a team of customer care representatives, providing guidance, training, and mentorship.
2. Develop and implement customer service policies and procedures to ensure consistency and high-quality service.
3. Monitor and analyze customer feedback and data to identify trends and areas for improvement.
4. Handle escalated customer issues and provide resolution in a timely and professional manner.
5. Collaborate with other departments within the company to ensure a seamless customer experience.
6. Conduct regular performance evaluations and provide feedback for team members.
7. Stay up to date on industry trends and best practices in customer service.

Qualifications:

1. Bachelor’s degree in business administration, Marketing, or a related field.
2. Minimum of 3 years of experience in customer service management.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.
5. Proficiency in Microsoft Office and customer service software.
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Package includes:
-Market related salary
-15 Days Annual Leave
-Life Insurance
-Provident Fund

If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you

Data Analyst

Job Description

Job Summary:
We are looking for a reliable and detail-oriented Service and Parts Administrator to join our team. 

Key responsibilities:

Purchase Orders

• Problem solving and system support.
• Ensure accuracy relating to purchase order transactions, invoicing and record keeping.

Stock Management

• Monitor stock levels at workshops.
• Maintain accurate records of parts and inventory transactions, including purchases, sales, and adjustments.
• Conduct regular physical inventory counts and reconcile variances.

Reporting

• Assist with Data extract and processing
• Assist in preparation of weekly and monthly financial reporting, ensuring accurate representation of service and parts-related accounts.
• Ensure compliance with accounting principles and relevant regulations in all service and parts-related financial activities.

 Key Competencies and Skills

• Strong verbal and written communication skills
• Problem analysis and problem solving
• Proficiency with Accounting Software
• Previous motor industry experience
• Intermediate Excel Skills

Click here to apply

We wish you all the best with your applications