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Specialist: Payments Operations
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryAs a Specialist and SME within the exciting field of Payments you will be responsible for and prepare specialist payments tactical and operational information for all bank stakeholders as well as informed decision making/intelligence to enable the business at large.
Provide guidance to internal teams, including Risk, Sales, Fraud, Issuing & Acquiring around Card Scheme rules and requirements.
Job Description
Key Descriptors
- Develop and maintain 2nd Line policies relating to scheme requirements
- Manage compliance requirements from relevant schemes
- Strong knowledge of Visa/Mastercard rules
- Ability to identify relevant Card Scheme rule updates that could impact compliance and reputational risk
Education/Qualifications
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies
- Operations support and advice: Provide complex specialist operations support, payments-related, advice and information to address operational issues in the business
- Change programmes: Play the role of SME on operational change and efficiency programmes
- Continuous improvement: Continuously identify and give input on ways to improve operations in the business
- Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Sales Support Support TWC and IB-2
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryIn this role you will effectively execute the Trade, Working Capital and International Banking sales enablement function. This entails assisting with Portfolio Management, Risk Management, Strategic Initiatives and Customer Service.
Job Description
The key accountabilities in this role will include.
- Supporting a team of Trade & Working Capital Sales and International Banking Specialists on client lead follow ups and product/sales campaign management
- Resolving client issues appropriately and escalate those unable to resolve to the respective Sales Specialist or Regional Sales Manager
- Digital Platforms: Assisting clients with demos and training
- Conducting sales enablement and ongoing deal management within statutory and regulatory requirements, as well as through strict application of Absa policies and procedures.
- Monitoring the risk profile of clients and price accordingly (e.g. monitor DG Deteriorating )
- Ensuring high quality communication to internal and external clients, both verbal and written
- Satisfying customer needs through the effective and efficient resolution of customer queries escalated from the team, customers or the Bank
Send in your CV if you have;
- A B Com degree
- 6 months to 1 year banking experience in a similar role, preferably in Trade & Working Capital as well as International Banking
EducationHigher Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Administrator: Claims
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryTo plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Job Description
Claims assessment: Assess and/or process claims following standard operating procedures | Customer Experience: Handle all customer interactions professionally and efficiently | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Payment Officer
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job SummaryAs a member in the Commercial Operation under the COO, the role holder will have the need to maintain and deliver on the CIB, RBB and Markets strategic plans to be the leading Bank in the Seychelles with priorities centred on weaving customer centricity and sustainability in the business daily activities. Extending support to grow market share through targeted focus on acquisition, cross-selling and digitalisation.
Job Description
Delivering Operational and Service Excellence 75%
- Execution of all approved incoming and outgoing customer instructions.
- Processing/capturing of approved vouchers.
- Day-today responsibilities such as performing other general payment processing related tasks which include and not limited to are:
- Execution of Customer enquiries and complaints relating payment and non-core payment activities.
- Foreign and local cheque clearing
- Dormancy claims
- Reconciliations of payments processed
- Reconciliation of Commercial ops related suspense accounts
- Manual standing order instructions
- Call back of payment instructions for authenticity against the risk of frauds as guided by the FTOS
- Call over of captured financial and non-financial transactions,
- Mailing of payment advice and dormant letters
- Document preparation
- UT capturing
- Account opening and account maintenance on UT Teller
- Storage and retrieval of records relating payments and non-core payments
- Acknowledgment and logging of all documents/vouchers received from other departments/branches
- Achieve individual operational performance targets and support the achievement of team objectives.
- Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
- Establish priorities, monitor workload and workflow, set standards for completion of work.
- Develop a service culture throughout the department where the needs of the customer are at the centre of all activities.
- Ensure Clean Desk Policy is respected and as far as possible, all bank documents are locked away at the end of the day before leaving the premises.
- Follow all processing and servicing activities in accordance with set procedures, standards, and policies.
- Build and maintain excellent working relationships with other functions to facilitate and achieve business objectives.
- Work closely with the team leaders and other team members as one team to deliver excellent performance.
- Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
- Provide cover for other team members as required.
- Support and adopt the implementation of change initiatives.
- Actively seek ways to personally contribute solutions to significant societal challenges in the community in support of the Pan-African citizenship.
- Ensure that all applications, payments, and claims for Trade Finance products are dealt with accurately and timely.
- Ensuring that the Trade Finance deals are processed in line with the current ICC guidelines and any changes for International trade finance rules (UCP, URC, URDG and ISP 98).
- Support the Trade Finance team on introduction of new products as per the NAPA.
- Support with managing and processing of the failed on-line payments.
Accountability: Operational Rigor 15%
- Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
- Undertake appropriate snap checks, taking remedial action where necessary.
- Ensure compliance with operational risk and rigor requirements e.g. Health and Safety requirements, security of premises, KYC and money laundering
- Implement actions to close audit, conformance review and snap check findings.
- Ensure risk events raised within agreed timeline as guided by the Operational risk standard.
- Raise any identified irregularities with the approved procedure and recommend process changes through the appropriate channels.
- Own the requirement for Operational Risk Management for the department.
Accountability: Risk and Control 10%
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Customer Experience Executive
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job SummaryTo deliver insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, Seychelles. Please contact Reward for details.
Job Description
- Dispense and receive physical cash, cheques, travellers’ cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
- Where required, process foreign currency travellers’ cheques, either by issuing or cashing such cheques.
- Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the bank’s procedures (for example when cashing a cheque, verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Team Leader Cash or Branch Coordinator for follow-up and decision-making on whether to proceed.
- Capture all transactions on the bank’s system and ensure that all transactions are properly authorized before processing.
- Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
- Undertake all end-to-end banking hall duties e.g. mailing, cheque book & statement transactions and processes.
- Deliver world class customer service practices and ensure adherence to Absa Service standards.
- Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
- Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
- Reconcile own till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.
- Open and close tills according to the bank’s procedures, including physically securing the till according to requirement set out (e.g. physically chaining the till).
- Throughout each day advise the Cash/ATM Custodian when teller cash limits are reached to enable them to restock or repatriate cash.
- Conduct snap checks as assigned by the Branch operations Manager from time to time.
- Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.
- Cross-sell appropriate customer needs related products face to face.
- Participate in the branch sales initiatives by effective lead generation.
- Undertake customer servicing initiatives/requirements for face-to-face customers to pre-determined service standards.
- Deal with handling complaints in the Banking Hall.
- Works to achieve sales and service targets.
- Provide advice to customers on the cash process to ensure the smooth flow of transactions.
- When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Team Leader or ask the customer to speak to an Inquiries Advisor when all other efforts have been exhausted to resolve the customer’s request.
- Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
- Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.
- Inform customers of the value of using the Customer Feedback system, including explaining to customers how the bank uses their feedback to improve service.
- Ensure that the physical cash balance for all currencies held in the vault agrees daily with the statement balance.
- Ensure that cash held by tellers in their tills is properly checked and balances with cash accounts.
- Manage the cash repatriation/cash movement processes to and from Central Bank within guidelines set.
- Manage cash availability and stock levels of both local and foreign currency, placing orders where necessary.
- Manage ATMs attached to the outlet and monitor operations reporting any breakdowns to technicians and service providers
Preferred Education
- Minimum of a certificate or equivalent in any Business-related field.
Preferred Experience
- At least 1-2 years’ work experience in similar environment.
Knowledge and Skills
- Excellent Organization skills.
- Excellent oral communication skills.
- Basic Numeracy and analytical skills.
- Thoroughness, Customer focused.
- Keyboard skills to operate relevant Customer Systems and counter terminal.
- Basic numeracy for maintaining sales records.
- Communication skills particularly oral.
- Presentation skills.
- Excellent interpersonal skills, Planning Skills.
- Cash-counting technique.
- Tact and diplomacy when dealing with difficult or angry customers.
- Basic courtesy to determine customer needs.
- A working knowledge and understanding of relevant legislation, e.g.: KYC, Money laundering, banking code, service standards, health & safety standards etc…
- Working knowledge and understanding of banking cash management procedures.
- A good understanding of the outlet’s performance objectives – growth of sales, risk, rigor, cost control and income contribution.
- Detailed knowledge of relevant Customer systems in order to sell.
- A detailed knowledge of the Bank’s Account Opening Policies and Procedures.
- A detailed understanding of Central Bank’s regulations on Treasury management and handling.
- A detailed understanding of the Bank’s treasury operational and security procedures.
- A good understanding of operational, exchange and cash handling risks
- A good awareness of the Banks service standards.
- A good awareness of the Banks service standards.
EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Cards Operations Manager
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job SummaryProvide support on all Cards Operational and new projects related tasks, drive innovation and cost savings on cards operations and monitor the cards operations performance.
Job Description
- Develops and implement Operational strategies to drive business stability and growth to meet business target;
- Analyze, identify and provide recommendations to address all systems improvements.
- Write clear, concise and comprehensive functional requirements for system improvements.
- Coordinate project management and implementation activities.
- Contribute on product expertise and collaborate effectively with other Cards Managers as well as key stakeholders in Business, Technology and Operations.
- Analyze and drive solutions to identify and fix income leaks.
- Conducts regular review on market trend and studies competitor activities to identify opportunities to allow the improvement of our Cards systems and income
- Participate in the review and recommendation of card operations systems and procedures and process design
- Perform analysis and provide data-informed input into the product road map.
- Consistently drive towards achieving key performance indicators and targets.
- Keep Head of Unit and other stakeholders well-informed of project progress, issues and risks.
- Ensure a robust control environment in place through clear understanding of our control environment and management control approach
EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Wealth Investment Manager
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryManage and grow a portfolio of high net worth clients, trusts, investment holding companies and businesses, servicing their local and offshore investment and fiduciary needs. Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.
Job Description
Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client visits and engagement, portfolio performance management, reporting and executing of client requirements | Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis | Risk Management: Ensure that portfolio meets the required risk management standards | People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development (where applicable) | : | : | : | :
EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Investment Administrator
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryTo provide specialist advise & support in the collection & analysis of investment information that enables decision making & provide a sound basis for recommendation formulation, through the execution of predefined objectives as per agreed SOPs.
Job Description
Business Support: Assist team members with preparation, proposals and execution of opportunities in the respective product area. Conduct analysis on the specific product area to provide insight to team members | Compliance and Risk Management: Fulfil all activities in adherence to relevant control processes and quality standards | Administrative and operations support: Provide administrative and operations support and advice against standard operating procedures | : | : | : | : | :
EducationHigher Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Investment Analyst
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryProvide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
Job Description
Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling) | Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client | Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required | : | : | : | : | :
EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Investment Wealth Manager – Pipeline Bloemfontein
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryContribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.
Job Description
Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling) | Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client | Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required | : | : | : | : | :
EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
We wish you all the best with your applications
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