Absa Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Manager: Marketing

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo plan, manage and monitor the implementation of marketing management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

Marketing Strategy: Execute business unit market strategies to drive consideration and business outcomes. Develop business unit marketing plans with a clear focus to meeting business objectives. | Campaign proposition marketing execution: Execute 360 integrated marketing and sponsorship campaigns that change consumer perception, improve consideration and drive business outcomes. | Team management: Manage a team | : | : | : | : | :

EducationBachelor`s Degrees and Advanced Diplomas: Marketing (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Senior Manager: Compliance

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryJoin Our Team as a Compliance Specialist at Absa!

Are you a dedicated compliance professional looking for an exciting opportunity? Absa is seeking a Compliance Specialist to assist support Absa Business Bank in ensuring regulatory compliance and managing conduct risk deliverables.

Job Description

Key Responsibilities:

• Reporting: Prepare presentations and reviews and collaborate with Compliance Heads to meet reporting requirements as well as prepare quarterly conduct risk reports.
• Conduct / Reputational Risk: Ensure the Conduct and Reputational Risk frameworks are embedded in business and that all conduct risks are managed and mitigated
• New Regulatory Requirements: Create awareness of regulatory developments, publish newsletters, and escalate potential risks.
• Stakeholder Engagement: The ability to build strong relationships as well as engage internally to ensure effective communication and collaboration.
• Project Management: Manage and oversee compliance-related projects to ensure timely and successful completion.

Qualifications:

• B-degree with Honours; LLB qualification preferred.
• 5-10 years experience in Board and Exco level reporting, compliance, risk, or company secretarial positions.
• Strong communication, leadership, and analytical skills.
• Understanding of FAIS knowledge, Compliance methodology, Data Analytics, and AI skills.

If you have a passion for compliance and want to make a difference at Absa, apply now and join our team dedicated to excellence!

Customer Service Clerk

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development | : | : | :

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Specialist: Data Insights & Intelligence MI/BI

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryResponsible for identifying and executing on continuous improvement opportunities, reporting and updating the knowledge management system. Oversees and conducts the conversion of data into insights that will lead to informed business decisions. Works directly with stakeholders within the assigned departments. The MI/BI Analyst will have to handle multiple simultaneous tasks, prioritize work, and remain functional under pressure, and aggressive timelines. Skilled in data analysis and programming, assisting the business to use the data they collect to understand trends, solve business problems, and monitor metrics. They assist with determining the data the company needs, structuring it in an appropriate format, analyzing the data using queries, and creating reports and visualizations for company decision-makers. To manipulate and prepare data for evaluation and reporting purposes, build data marts for different business users to view and use for analysis and decision making. To support and enhance intellectual business performance modelling and create measures that drive an optimal value management strategy. To enhance information in order to support optimal decision making.

Job Description

Key accountabilities

• Deep Dive Analytics – Analyse the transactional behaviour, profitability, tendencies and trends throughout the life cycle of the client using SAS base, SAS Enterprise Guide, Advanced Excel, SQL, Visualisation tools and any tool that may be identified for analysis from time to time.  Collaborates with both business and technical teams to drive understanding of both the requirement and the solution being implemented
• Modelling – Develop end-to-end plans and designs of models required to support in-depth customer behavioural analysis and predictions.  Translate business requirements into a technical specifications
• Analytical Insights – Perform data manipulation and analytical techniques to provide analytical insights and recommendations that support decision making to the business as and when required.  Development of sustainable BI solutions to address business needs, and identify opportunities to improve processes and strategies with technology solutions and identify development needs in order to improve and streamline operations.
• Networking – Build and maintain relationships within relevant business units by creating an understanding of their requirements and gather feedback.  Liaise with stakeholders and keep them updated on progress of the development of requirements.  Communicates data driven insights to business analyst and/or business stakeholders.  Responds timeously and professionally to ad hoc business requests
• Validate, Collaborate & Research – Continuously explore ways to enhance business performance by analysing key profit / cost / process efficiency drivers, key indicators, relationships and trends.  Develop a thorough knowledge of products, systems, platforms and related reporting.

EducationBachelor`s Degrees and Advanced Diplomas: BMI – Business Management and Informatics

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Internal Auditor – Life Insurance

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe Absa Financial Services (AFS) Insurance Group Internal Audit team seeks a detail-oriented team player with an interest in insurance who aims to gain insight into the bank’s bancassurance strategy and operations. The Insurance businesses provide short-term and life insurance products to Absa customers. Additionally, the broader AFS Insurance Group offers stockbroking, trusts, wills, estates, and financial management services, with which the incumbent must be familiar. The insurance environment is fast-paced and dynamic, offering extensive learning opportunities.

Job Description

Audit planning

Participate in the 6+6 audit planning cycle, provide input by taking into account the risk and control profile, business strategy and material risks affecting the business.

Assurance

•    Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to execute on assurance responsibilities.

•    Actively participate in all the audit phases – planning and scoping (identification of risks and controls), fieldwork (execution of design and operating effectiveness assessments) and re porting (ensure audit observations and planned actions are agreed with management for factual accuracy).

•    Ensure delivery adheres to the audit methodology and quality standards.

•    Identify opportunities for using Data Analytics and enhanced automated auditing techniques.

•    Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.

•    Issue Validation: Update all issue statuses by the end of the month and follow up on all issue closure packs according to the agreed deadlines. Validate audit-raised issues through testing and document validation workpapers as needed, and draft closure or reopening emails. Close issues on audit systems as required.

Teamwork

Engage proactively with Absa Internal Audit (IA) colleagues during assignments and request technical assistance where required and based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.

Culture / Values:

Values/Culture: Demonstration of Absa and IIA code of conduct values/behaviours in all aspects of work. Playing a positive role in team effectiveness sessions.

•    Team Player: Positive team engagement, helping build the desired culture for IA. Measure of success – all survey scores and feedback from stakeholders to be within target ranges.

Relationship and Portfolio management

•    Business Monitoring and stakeholder engagement – Develop and maintain relationships with business (including 1and 2 Line of Defense) and actively monitor the risk profile of the business to inform audit planning, reporting and audit delivery. Support the Combined Assurance effort across the 3 LOD to strengthen the control environment.

•    Provide input into Risk and Committee reporting, clear messaging and impact on the risk and control environment of the business.

Knowledge Management

•    Display professional skepticism and apply a residual risk lens to potential audit issues with management and in final reporting.

•    Continuous upskilling on both technical and other core competencies.

•    Keeping up to date with industry trends, regulatory changes and professional standards.

•    Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards

Strategic Initiatives:

•    Digitally and Technology enable: Contribute to the Digital Book of Work of the IA Function. Use of Tools and Technology in the portfolio.

•    Stakeholder engagement model: aligned to IA overall principles for driving a profession, value adding, service oriented, digitally savvy owner led stakeholder engagement approach for the portfolio.

•    Contribute to the overall Absa IA Brand, Positioning and Communication Initiatives.

•    New Ways of Work: Timely adoption and role modelling of all new ways of work and enabling technology i.e. strategic initiatives/platforms/tools/solutions i.e. on effective date to ensure it supports implementation and embedment across function.

Competencies:

•    Deciding and initiating action

•    Learning and researching

•    Entrepreneurial and commercial thinking

•    Relating and networking

•    Adapting and responding to change

•    Persuading and influencing

•    Creating and innovating

Education and Experience:

•    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

•    Preferred professional qualifications as appropriate (e.g. CA, CIA, CISA)

•    Three to four years’ experience in Internal/External audit or commensurate experience in a major financial institution or Big 4.

•    Insurance audit experience preferred

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Senior Marketing Manager: Africa Regional Operations Corporate Investment Banking

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThis role is responsible for executing CIB initiatives on the continent in all countries we operate in except South Africa. The role requires an individual who is passionate about the brand, has strong collaboration skills and aligns countries to Centre priorities whilst also managing country specific requirements.
If you have a passion for the continent and are willing to roll up your sleeves and get stuck into a diverse landscape, then this role will give you an opportunity to align CIB strategy and go to market plans with country strategies and plans. You will work closely with MCA in country and CIB, Group Marketing and Communication Teams
The main objective is to drive brand consideration and enable business growth across the continent.
Ideal candidate will have:
• Minimum bachelor’s degree in marketing, Communications or a related field or NQF 7 equivalent
• Five to eight years proven track record in executing marketing strategies and campaigns
• Strong understanding and application of marketing KPI’s, budget management and brand health metrics
• Proven track record in implementing digital marketing initiatives with impact
• Strong collaboration, influencing and communication skills in order to motivate, engage and align diverse marketing teams in countries where we operate and broader MCA teams and agencies / third parties our operating
• A dynamic person who preferably has experience working with diverse regional teams
• Strong Strategic planning and execution
• Minimum 5 years’ experience in coordinating Marketing
• Great interpersonal and team working skills
• Excellent writing, verbal and communication skills (solid knowledge of English Grammar)

Regional Pan Africa Experience preferred: Ability to navigate diverse markets and cultural landscapes to effectively position Absa as the preferred banking partner across all our markets

Job Description

Align Marketing strategies

Interrogate and align centre marketing strategies with country go to market plans. This has to be aligned with the business goals and growth targets.

Campaign Management and Execution

Supporting the development of and lead implementation of comprehensive business unit unit marketing strategies and go to market plans that reflect business goals across relevant client base  (new and existing). Where there are bespoke country campaigns work with country and business to align around big bets

Brand Management

 Manage the implementation of banks corporate identity this to include – brand guidelines, messaging, visual identity, digital content externally and internally messaging, brand visual identity and adaptations are consistent across channels externally and internally

Budget Management

Centre: Manage and allocate the marketing budget to drive various initiatives and support marketing objectives and deliver measurable Return on Investment (ROI) 

Leverage CIB-wide and Group initiatives where appropriate

Work closely with the CIB and Group Brand Team to leverage key initiatives in-market to optimize resource and drive the Pan Africa brand approach

Country Insights and Trends

Maintain a strong understanding of key markets trends and industry insights to provide input to centre teams when developing Pan African campaigns.  Be the voice of the country and ensure that influence Pan Africa CIB agenda

Third Party Supplier Management

Work closely with third party suppliers by ensuring a clear scope of work and budget allocation and champion resource management and collaboration between the agencies ie TBWA, Avatar, Starcom, Flume, Kantar, Biza

Support the Monitoring of Analytics and KPI’s

Monitor and measure the effectiveness of brand and marketing initiatives and provide regular reporting and analysis to key stakeholders ( Exco, MANCO, Corporate Directors)

Compliance and Regulatory

Ensure compliance with legal and regulatory requirements and manage risk and control environment to the required standard (country will own legal and regulatory enforcement but need to oversee and drive compliance in this regard)

EducationBachelor`s Degrees and Advanced Diplomas: Marketing (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Specialist: Actuarial

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo provide specialist advice and support in the development and implementation of actuarial services, enabling the provision of sound commercial and financial expertise.

Job Description

Administrative and operations support: Provide Actuarial administrative and operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | : | : | : | : | :

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Monitoring and Testing Manager

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe role of the M&T Manager is critical in ensuring that ABML effectively mitigates Compliance risk. The responsibilities encompass a broad range of activities to ensure regulatory compliance, safeguard the organization’s reputation, and protect its assets. The M&T Manager will support the Head of Monitoring, Testing and Training in ensuring that the Compliance risk within the bank is managed in accordance with Group policies and procedures and local regulatory requirements.

Job Description

Monitoring and Testing:

• Design and oversee the execution of compliance monitoring and testing program to assess the effectiveness of internal controls, policies, and procedures across ABML.
•  Conduct compliance conformance reviews of key risk areas including but not limited to Compliance risks, ensuring adherence to regulatory requirements. 
• Systematically apply the pre-defined compliance methodology when conducting reviews which include but not limited to the following:
•  Understand and document processes on the Audit tool
•  Identify, assess & document risks and controls within the processes on the Audit tool
• Evaluate the design and operating effectiveness of control.
• Perform testing to independently evaluate the adequacy and effectiveness of the controls in accordance with the applicable internal policies and local regulatory requirements.
• Draft a report detailing findings and corresponding agreed action plan in a concise and accurate way whilst ensuring that the allocated rating for each finding is in line with the Risk and Issue Classification Matrix.
• Update the Audit tool with all relevant working papers and ensure sign off before final report is issued
•  Develop testing methodologies and reporting frameworks that align with industry standards and regulatory requirements. 
• Conduct compliance self-assessment reviews as per the annual Compliance Assurance plan
• Make use of data analytics to provide greater assurance and generate valuable insights
• Manage the monitoring activities for ensuring compliance with Group policies (owned by compliance) and local regulatory requirements
• Provide timely feedback to the Head of M&T on the progress of the review and on identified observations and findings
• Follow up on the implementation of action plans within agreed time frames, in line with the methodology
• Track to closure all findings raised during reviews and validate closure of findings as per the defined process and methodology and update the Audit tool accordingly
• Provide timely reports of compliance monitoring reviews for senior management, including monthly and quarterly MI and updates on follow-up actions
•  Manage more than 1 review concurrently whilst ensuring planned target dates are met
•  Perform adhoc compliance reviews on specific matters at the request of Head of M&T
• Supervise the execution of compliance tests by the team and ensure quality control over test results

Risk Identification and Assessment:

• Identify and evaluate risks related to compliance in various business processes
•  Conduct regular risk assessments to determine areas of vulnerability and recommend corrective actions
• Guide the team in identifying compliance risks and create mitigation strategies
• Develop risk-based monitoring approaches to prioritize testing efforts in high-risk areas

Reporting and Documentation:

• Prepare and deliver detailed reports summarizing the results of compliance testing and monitoring activities
• Highlight findings, provide risk assessments, and recommend corrective or preventive actions to management
•  Ensure accurate documentation of compliance tests, assessments, and outcomes for internal records and audit purposes
• Review reports produced by the team to ensure clarity, completeness, and actionable insights

Regulatory Knowledge and Compliance Updates:

• Stay informed about regulatory changes and industry trends to ensure the organization’s compliance framework remains up to date
• Based on outcome from reviews conducted, provide insights for new compliance policies and procedures to meet regulatory and business needs
• Upon completion of assurance reviews, create awareness to departments on regulatory requirements and best practices.
• Ensure the team is up to date on regulatory changes and industry best practices through ongoing training and professional development.

Training and Awareness:

• Design and deliver training to raise awareness about Compliance Assurance methodology among staff
• Create a culture of compliance within the organization, emphasizing ethical behavior and the importance of regulatory adherence

Continuous Improvement:

• Recommend and implement continuous improvements to compliance testing methodologies and strategies
• Assess the efficiency of existing compliance processes and suggest improvements for better performance
• Foster a culture of innovation within the team to identify process improvements and enhance compliance assurance activities

Audit and Assurance Support:

• Support internal and external audits by providing relevant documentation and insights on the compliance assurance process. 
• Address any audit finding relating to compliance and track the implementation of corrective actions 
• Manage the team’s involvement in assurance reviews, ensuring that their contributions are thorough and timely

 Team Leadership and Management:

• Lead, mentor, and develop a team of compliance professionals, ensuring they are well-trained, motivated, and aligned with the organization’s compliance objectives•    
• Assign tasks and monitor the progress of compliance testing activities, ensuring deadlines are met and quality standards are maintained
• Provide regular feedback and performance reviews for team members, identifying opportunities for professional growth and skill enhancement
• Facilitate knowledge sharing within the team and foster a collaborative working environment
• Ensure team adherence to best practices and compliance standards, offering guidance on complex issues
• Ensure the team is up to date on the latest regulatory changes and industry practices through ongoing professional development

 Stakeholder Communication and Support:

• Collaborate with various departments (e.g., legal, internal audit, operations) to address compliance issues and implement effective controls
•  Serve as the primary point of contact for escalated compliance issues within the team and assist in resolving complex compliance concerns
• Provide training and support to staff across the organization regarding compliance assurance
• Liaise with regulatory bodies during audits or examinations
• Assist any ARO colleagues with any query on Compliance Assurance methodology and/or on the Audit tool

Role/Person Specifications

Preferred Education & Experience:

• ACCA Qualified / A bachelor’s degree in finance or any related qualifications
•  A minimum of five years in Internal Audit/or Compliance Function/ preferably with experience in the financial sector 
•  Excellent knowledge of an assurance methodology
•  Degree with minimum 5 years relevance experience or equivalent of 8 years bank related experience

Technical Competencies including knowledge and skills: 

• Planning and Organising: Establish clear objectives and priorities in line with Compliance strategy
• Ability to work on different reviews concurrently and work under pressure whilst meeting all deadlines 
• Intellectual and analytical skills: Analyse and integrate information and use appropriate knowledge, procedures and techniques to solve problems  
• Presenting and disseminating information: Accurately and concisely express opinions/information and display confidence in facilitating presentations
• Report writing skills: Ability to write report in a concise and factual manner 
• Communication skills: Ability to communicate effectively, orally and in writing, with senior internal and external audiences – to educate, persuade, negotiate and take decisions.
• Ability to use initiative and work with minimum supervision but ensuring, at the same time, that the line reports are kept fully informed at all times
• The strength of character, credibility and personal presence to operate confidently and effectively at senior levels both internally and externally
• Ability to be flexible coupled with an ability to challenge, independently and constructively senior management, peers or other staff where appropriate,
• Ability to consider issues from a range of angles and propose creative solutions that assist the business in achieving its goals in a safe, compliant and controlled manner
• Lead by example and create a positive work attitude
• Good knowledge of MS Office, IT conversant and ability for technology integration such as Artificial Intelligence (AI)

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Citizenship Manager

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo support Absa Shared Growth agenda through strategic programming and associated impact measurement focused on delivery of our three core pillars: education and skills, enterprise and supply chain development, and financial inclusion.

Job Description

Citizenship Strategy:  Explore, manage and coordinate partnerships, and key stakeholder engagement in support of shared growth initiatives.   Support integration of global/regional governance and compliance policies and procedures. Manage and coordinate reporting inputs, quantitative and qualitative, in support of shared growth targets for internal and external consumption.  Support Citizenship Centre of Excellence (CoE) in revamping organizational culture through capacity building and socialization of monitoring, evaluation and learning processes.

EducationHigher Diplomas: Communication Studies and Language (Required)

Financial Crime Assurance Consultant

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo offer guidance and support, while also providing specialized assurance expertise, to help deliver a high-quality and independent risk-based assessment of the effectiveness of financial crime risk management across Absa Group Limited.

Job Description

Assurance: Support the Assurance manager in the identification of risks to be tested by participating in planning sessions. | Assurance: Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess financial crime risks and controls through identifying, assessing and documenting risks and controls within these processes. | Team work: Engage proactively with assurance colleagues during assurance reviews and request technical assistance where required and based on knowledge of business areas, provide guidance to other assurance colleagues and peers by sharing best practice so that their work meets and sometimes exceeds quality standards. | Relationship Management: Develop and maintain relationships with key contacts on each assurance review by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assurance engagements and encourage open discussion and interaction with business on the risks associated in their environment | Commercial: Display professional scepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified.

– Apply the highest standards of controls and risk management practices and behaviours and embed a positive risk and control culture.

•  Deliver all assigned assurance review planning documents (RCM and AM) in terms of quality, quantity, timeliness and efficiency.

•  Deliver all assigned assurance review working papers including Issue Validation & CPA working papers in terms of quality, quantity, timeliness and efficiency.

•  Identify and document assurance issues that have clear business impact and root causes that demonstrate your deep understanding of the issue and its context and ensure action plans remediates the root cause.

•  Deliver simply and timely assurance reports in plain language, working with the business to maximize the effectiveness of their control environment.

•  The Highbond review file, work papers and Issue Validation working papers complies with quality guidelines and the Financial Crime Assurance Team methodology throughout the review and issue lifecycles.

• Sponsor the use of Data Analytics (DA) more extensively.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Relationship Manager- Global Corporates

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe job holder will be responsible for the management and development of relationships with Global corporate clients in the Corporate and Investment Banking segment. They will maintain, grow and sustain quality relationships with existing and new corporate clients by ensuring that they utilize the suite of Absa products as appropriate for their business.

Job Description

• Focused Portfolio Management and diligent execution of client strategy
• Ensure timely conclusion and agreement of a portfolio management strategy that includes – clearly identified core clients, upsell/acquisition target clients and a clear strategic execution plan.  This should include clear engagement plan and goals Ensure in-depth understanding of the client underlying business for the identified clients and become the specialist on the client’s business operations, strategic plan and intended expansion/shifts in business.
• Origination – Ensure that Absa is aware of all banking opportunities existing within the client or all subsequent requests for services the client may have and that Absa is positioned to capture opportunities.
• Client Service – Embed a culture of excellence in service.  Ensure on general client queries and services that Absa remains responsive to client needs and keep them abreast on any requests they may have on the bank.
• Ensure compliance with all Absa and CIB Compliance policies and embedding of Absa general policies.
• Ensure a sustainable control environment with no failed audit grading, and timeously addressing all control issues as required.
• To manage, grow and sustain a portfolio of corporate customers and building long-term relationships founded on efficient and reliable support for their business through quality Relationship Management. This is achieved particularly through quick turn around on credit decisions, managing consistency and quality of operational service.

• The jobholder will be responsible for business development for existing and new corporate customers through Relationship Management.
• Consistent with value-based management, the job holder will be measured on risk-adjusted portfolio contribution as well as other performance metrics including customer satisfaction and living the Absa way
• Manage and control portfolio within agreed credit limits
• Maintain a high standard of operational control including adherence guidelines, procedures and other bank policies
• Work in partnership with Corporate Credit Manager’s (CCM) partner on new and existing credit applications, providing guidance on credit appetite and consulting with Credit team as appropriate

.

Education and Experience Required

• Business Degree
• A minimum of 2-5 years working experience in a Coverage Role
• Excellent understanding of credit and associated risks
• Good interpersonal skills that have been proven in a business or credit environment at a management level

Knowledge & Skills

• Relationship skills
• Sales and negotiation skills
• Credit Risk & structuring skills
• General Corporate skills
• Team player
• Product skills
• Communication and Leadership skills
• Excellent communication skills- written, oral and presentation

Competencies:

• Effective negotiation and influencing skills
• Analytical and numerate
• Risk management
• Communications (written and oral) and presentations
• Decisiveness

EducationBachelor’s Degree: Business, Commerce and Management Studies (Required)

Design Project Lead

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryDesign Project Lead (DPL) manages the day-to-day execution of one or several customer design projects in Absa while guiding and developing individual team members. DPL works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer experience. She/he will make an important contribution to the design work of the team and work closely with the stakeholders to ensure the project delivery meets both the customer and the business needs. A successful DLP is a self-starter with passion for high quality customer design. She/He has a strong track record of delivering complex, creative and innovative design projects that elevate the customer experience. He/she can demonstrate strong communication capabilities and ability to influence and lead others in even high-pressure situations.

Job Description

Accountability: Project Management
• Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Design director, establish a clear scope, creative brief and project plan for projects
• Manage the day-to-day delivery of the design output against the plan, continuously interrogating the
design quality and customer experience to deliver high-quality output in each stage of the project
• Work closely together with the business and technical stakeholders to ensure the project aligns to
their needs and requirements
• Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customers
• Lead the project team by aligning, managing and coaching the designers, prototype engineers,
copywriters and other possible team members, supporting them in setting goals, overcoming
obstacles and delivering outstanding outcomes, while ensuring a fully unified end product
• Develop and nurture relationships across teams and disciplines to promote collaboration and
efficiency
• Actively seek ways to measure impact of the design to the customer and business, reporting the
insights to the senior management and business stakeholders

Accountability: High quality design
• Create creative, innovative and high-quality design solutions to create a world-class customer
experience across the projects in Absa
• Give a significant contribution to the design within the project, while providing thought leadership to
the overall team and business
• Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution
• Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience; surface and share insights to the broader team
• Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem

Accountability: Building capabilities
• Coach and mentor designers in the project team and design office as a whole
• Foster a team environment in which designers feel engaged and motivated
• Continuously build your own expertise by, for example, actively seeking and incorporating feedback,
and following external trends and best practices
• Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects

Education and experience required
• Degree or diploma in a Design discipline such as product, industrial, service, interaction, digital or
visual design or equivalent qualification (NQF level 4)
• Track record of delivering complex, high quality design projects, with strong customer impact
• Two years of experience conducting audience and usability research including benchmarking,
heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and
usability testing

• Demonstrated experience in each of the usability and software engineering cycle phases (analysis,
design, implementation, and deployment)
• Ability to create and use personas and produce illustrated customer journeys
• Ability to communicate ideas through drawing, digital tools, prototyping, model making etc.
Knowledge and skills: (Maximum of 6)
• Advanced understanding of the whole process of developing digital and service design solutions
• Great customer obsession – ability to tirelessly drive improvement in customer experience
throughout the projects
• Strong skills in stakeholder management – ability to build strong relationships, communicate
effectively and, when necessary, challenge constructively
• Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to
problems/issues
• Understanding of the importance of data and insight in driving solutions and ability to use data in
decision-making
• Awareness of new and emerging design trends and patterns in customer design space
Competencies: (Maximum of 8 competencies)
• Ability to provide creative and innovative ideas and concepts to push the thinking on customer
experience
• Entrepreneurial mind-set with an ability to work independently and make quick decisions
• Meticulous attention for detail
• Ability to influence and lead others in all levels of the organisation
• Project management/planning skills to ensure projects are delivered on time and on budget
• Great communicator with strong written and oral communication skills

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Process Engineering: Project Lead

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryProcess Engineering Project Lead manages the day-to-day execution of one or several process design projects in Absa while guiding and developing individual team members. Project Lead works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer or colleague experience. She/he will make an important contribution to the process engineering work of the team and work closely with the stakeholders to ensure the project delivery meets both the customer and the business needs.
A successful Project Lead is a self-starter with a passion for high-quality process engineering. She/He has a strong track record of delivering complex, creative and rigorous processes that elevate the customer/colleague experience, improves efficiency, and saves on cost. He/she can demonstrate strong influencing capabilities and the ability to lead others in even high-pressure situations.
Experience and understanding of customer design (UX, Service Design, user testing) are beneficial.

Job Description

Accountability: Project Management

• Lead small team(s) in a project setting to deliver continuous and step-change improvements in process efficiencies and effectiveness
• Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Process Design Managers, establish a clear scope, objectives, and project plan for projects
• Manage the day-to-day delivery of the process engineering output against the plan, continuously interrogating the quality, cost, and process efficiency to deliver high-quality output in each stage of the project
• Translate the process design into technical, business, and architecture requirements that account for risk and compliance requirements and technical limitations
• Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements, challenging stakeholders constructively when needed
• Lead the project team by aligning, managing, and coaching the process engineers and possibly other team members, supporting them in setting goals, overcoming obstacles, and delivering outstanding outcomes, while ensuring a fully unified end product
• Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency
• Adopt and influence good design practices within the project to enable consistent design quality.
• Actively seek ways to measure the impact of the process designs to the customer and business, reporting the insights to the senior management and business stakeholders

Accountability: High-quality Process Engineering

• Create high-quality process designs to improve customer experience, process efficiency, and process excellence. Identify operational gaps and opportunities in relation to customer experience, cost, revenue, and control
• Create high-quality process design work, ensuring a data-driven approach, customer and business impact, and timely delivery of agreed outputs.
• Conduct a thorough investigation to produce a qualified and quantified view of customer value, pain points, and priorities in relation to business strategy
• Define success criteria for process performance in terms of customer experience and company strategy (quality, cost, service levels)
• Identify the most appropriate method and tools for solving a specific problem and scope e.g. analysis, new design, reengineering, Lean, Six Sigma
• Ensure adherence to and compliance with governance, risk policies, procedures, and compliance policies
• Adopt and influence good design practices within the project to enable consistent design quality.
• Actively seek ways to measure the impact of the process designs to the customer and business, reporting the insights to the senior management and business stakeholders

Accountability: High-quality Process Engineering

• Create high-quality process designs to improve customer experience, process efficiency, and process excellence. Identify operational gaps and opportunities in relation to customer experience, cost, revenue, and control
• Create high-quality process design work, ensuring a data-driven approach, customer and business impact, and timely delivery of agreed outputs.
• Conduct a thorough investigation to produce a qualified and quantified view of customer value, pain points, and priorities in relation to business strategy
• Define success criteria for process performance in terms of customer experience and company strategy (quality, cost, service levels)
• Identify the most appropriate method and tools for solving a specific problem and scope e.g. analysis, new design, reengineering, Lean, Six Sigma
• Ensure adherence to and compliance with governance, risk policies, procedures, and compliance policies

Accountability: Building capabilities

• Coach and mentor process engineers in the project team as well as the wider team
• Foster a team environment in which designers feel engaged and motivated
• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.
• Contribute to the skill building of your team members by actively sharing insights and success stories, and providing feedback and ideas across different projects
• Drive adoption and documentation of high-quality process design methodologies, tools, and practices to ensure continuous incremental improvements in customer and colleague experience
• Contribute to building Absa’s Process Engineering knowledge base.

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

AI Innovation & Operations Specialist

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryLead the design and implementation of the strategic digital enablement roadmap. Focusing on the AI solution roadmap to solve business problems and improve operational efficiencies.

Job Description

The purpose of the role is to lead the design and implementation of the strategic digital enablement roadmap. Focusing on the AI solution roadmap to solve business problems and improve operational efficiencies. This business product manager works closely with data scientists and engineers to leveraging machine learning, deep learning, natural language processing, other AI techniques. Integrating AI models into existing systems and driving innovation.

ACCOUNTABILITIES

• Accountable to deliver specific end to end features or projects on the Operations roadmap. Will engage with various stakeholders and collaborate with cross-functional teams to understand business needs and design AI solutions.
• Creates and delivers a quality product and optimizes the operational metrics to enable self-service channels. This includes maximizing the outcomes for the project deliverables.
• Accountable to ensure the adherence to standards and best practices in delivering the outcomes. Schedules customer reviews and analyze large datasets to extract insights and key pain points to articulate further improvement opportunities.
• Delivers the commercial outcomes of a specific feature and makes recommendations to improve commercial and operational outcomes. Uses data insights to identify opportunities and make recommendations for investment
• Participates in continuous improvement projects and is a key member assigned to specific outcomes to drive continuous improvement. Stays in touch and continuously learns the emerging trends in digital transformation.
• Participates in innovation solutioning and provides input into problem solving. Contributes by providing alternatives and differing viewpoints. Accountable to continuously monitor, evaluate, and improve AI model performance.
• Works with functional specialist to deliver specific product and project outcomes. Ensures adherence to ethical and responsible use of AI technologies. Takes end to end accountability to deliver specific business metrics for the digital transformation tools under direct control

ESSENTIAL SKILLS REQUIREMENTS

• Results orientation
• Team work
• Customer focus
• Leadership
• Analytical
• Technical (ML, DL, Programming language, NLP, Big Data Technologies etc.)
• Creative innovative thinking
• Ethics & Governance
• Business acumen
• Interpersonal skills and effectiveness

TECHNICAL SKILLS REQUIREMENTS

• Machine Learning: In-depth knowledge of various ML algorithms (e.g., regression, decision trees, neural networks, NLP techniques) and MLOps best practices
• Technical Skills: Proficiency in Python or R, experience with ML frameworks (TensorFlow, PyTorch, Scikit-Learn), and knowledge of big data platforms (Hadoop, Spark).
• Analytical Skills: Ability to conduct exploratory data analysis and communicate findings effectively.
• Data Skills: Strong grasp of data preprocessing, data visualization (e.g., Matplotlib, Seaborn), and SQL for data extraction.
• Quantitative Analysis, Analytical and Systems thinking
• Proactive approach to continuous learning.
• Facilitation skills
• Ability to work collaboratively
• Excellent problem-solving skills, attention to detail
• Planning, organizing and project delivery
• Functional and operational strategy

EDUCATION AND MINUMUM REQUIREMENTS

• Computer Science, Data Science, Statistics, Engineering or a related field or equivalent NQF level 7 qualification
• At least 3-5 years’ experience in a similar role

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Customer Value Management Specialist- SME Segment, Relationship Banking

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo develop and execute segment specific Client Value Propositions as well as to provide advice, support in the formulation and associated improvement of these segment specific Client Value Propositions for Business Banking.

Job Description

• Client Strategy and Solutions: Design, develop and maintain client value propositions for specific segment and subsegments. Translate the segment client strategies into actionable and measurable CVPs. This is to encompass segment strategy and tactics, products and services, sale and service model, pricing customer experience relationship model and rewards.
• Data & Information gathering and research: Identify internal data and information sources and establish information channels and networks (formal and informal) for the purpose of obtaining pertinent data and information which can be meaningfully transformed into value adding customer intelligence. Obtain internal customer data and information – with an emphasis on the customer segmentation and related segment characteristics, dynamics and behavior.
• Analysis and Insights: Analyze and interpret the internal landscape in terms of Absa customer – inclusive of product usage, channel usage, frequency of interactions, geography, customer experience and performance – in order to provide various integrated views and insights of customer to inform CVP’s. Develop an in-depth understanding of customer (within context of the Absa segmentation) needs and wants through external and internal research.
• Segment research: Identify the need and support the implementation of primary research on the segment market. Actively keep up to date with all relevant knowledge, legislation, competitors and developments within the business unit and banking industry that may have an impact on the Business Advantage
• Customer Value Proposition (CVP) Development, Maintenance and Measurement: leverage insights to identify CVP development requirements and establish development initiatives, in conjunction with the relevant business partners. Engage with various Absa stakeholders to develop deep understanding and insight of the performance of existing product and service propositions, identify areas of performance improvement and translate into actionable plans.
• Business Enablement: Establish and maintain relationships with key internal and external stakeholders to identify cross-functional business growth opportunities and platforms to communicate Relationship Banking Segments business intent and performance objectives.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Customer Value Management Specialist- Commercial Segment, Relationship Banking

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo develop and execute segment specific Client Value Propositions as well as to provide advice, support in the formulation and associated improvement of these segment specific Client Value Propositions for Business Banking.

Job Description

• Client Strategy and Solutions: Design, develop and maintain client value propositions for specific segment and subsegments. Translate the segment client strategies into actionable and measurable CVPs. This is to encompass segment strategy and tactics, products and services, sale and service model, pricing customer experience relationship model and rewards.
• Data & Information gathering and research: Identify internal data and information sources and establish information channels and networks (formal and informal) for the purpose of obtaining pertinent data and information which can be meaningfully transformed into value adding customer intelligence. Obtain internal customer data and information – with an emphasis on the customer segmentation and related segment characteristics, dynamics and behaviour.
• Analysis and Insights: Analyse and interpret the internal landscape in terms of Absa customer – inclusive of product usage, channel usage, frequency of interactions, geography, customer experience and performance – in order to provide various integrated views and insights of customer to inform CVP’s. Develop an in-depth understanding of customer (within context of the Absa segmentation) needs and wants through external and internal research.
• Segment research: Identify the need and support the implementation of primary research on the segment market. Actively keep up to date with all relevant knowledge, legislation, competitors and developments within the business unit and banking industry that may have an impact on the Business Advantage
• Customer Value Proposition (CVP) Development, Maintenance and Measurement: leverage insights to identify CVP development requirements and establish development initiatives, in conjunction with the relevant business partners. Engage with various Absa stakeholders to develop deep understanding and insight of the performance of existing product and service propositions, identify areas of performance improvement and translate into actionable plans.
• Business Enablement: Establish and maintain relationships with key internal and external stakeholders to identify cross-functional business growth opportunities and platforms to communicate Relationship Banking Segments business intent and performance objectives.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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