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Ops Manager: Customs (10329)

Position Reports to: Manager: Customs and Excise: Land Ports
Division: Customs Border Ports of Entry
Location: Kopfontein NorthWest

Advert Closing Date: 12 May 2025

About the Position

An exciting opportunity is available for an energetic, self-motivated, and dynamic Operations Manager: Customs at our Kopfontein Border Post, in North West within Customs Operations. The incumbent will be responsible for providing steward leadership and ensuring that all Customs border processes and functions are executed legitimately in terms of Customs & Excise legislation and Standard Operating Procedures. Furthermore, the applicant must be able to work under pressure, have zero tolerance for corruption, be available to work flexible operational hours and remain professional in dealing with both internal and external stakeholders and clients. The position is in a shift-environment.

Job Purpose

To plan, manage and monitor the implementation of Customs activities and end-to-end processes, by managing the internal operations and resources within Customs division, in order to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience

• Bachelor’s Degree/Advanced Diploma in Supply Chain Management or Business Management related field (NQF 7)

and 5-7 years’ experience in the Customs environment of which 1 year at a supervisory level, with experience in Ports

of Entry operations as an added advantage.

ALTERNATE:

• Senior Certificate (NQF 4) and 10 years’ experience in the Customs & Excise environment, of which 1 year at a

supervisory level, with experience in Ports of Entry operations as an added advantage.

Minimum Qualification & Experience Required

Bachelor’s Degree/Advanced Diploma in Supply Chain or Business Management related field (NQF 7) and 5-7 years’ experience in the Customs

environment of which 1 year at a supervisory level, with experience in Ports of Entry operations as an added advantage

Minimum Functional Requirements

Outputs:

Process

• Develop and align the functional operating model and value chain in relation to the organisational mandate, in

partnership with stakeholders
• Consult with clients or stakeholders on complex issues and give technical advice to ensure the correct application of

relevant legislation.
• Provide input into and implement the functional strategy for the business unit, in line with best practice and SARS

strategic objectives.
• Manage & sustain corporate governance activities, including AG, Internal Audit, QMS, Office Assurance & Management

Control Programmes within the team.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate

representation of facts.
• Accumulate information to report on work progress and use for decision making purposes and the identification of

improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome

problems and to provide solutions.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within

agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for

continued process improvement.
• Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet

identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time

frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational

strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals

and objectives for area of accountability.

• Implement change & provide guidelines to direct reports defining the impact of change, the change itself &

new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with

specialised areas.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and

expose previously unknown liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and

expose liabilities.

People

• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership

with specialised areas.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Build strong relationships through providing direction and leadership to own team and expressing positive

expectations.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and

quality standards.

Finance

• Ensure team’s adherence to specified policies, standards & procedures to prevent & reduce wastage on financial

resources & escalate associated risk.
• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with

stakeholders.
• Provide technical support to staff in the execution of their tasks.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide

exceptional service.
• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for

feedback & exceptional service.
• Continuous engagement with stakeholders (other government agencies, trade partners, etc. in the corridor on matters

related to trade flow.

Behavioural competencies

•   Accountability
•   Adaptability
•   Analytical Thinking
•   Fairness and Transparency
•   Honesty and Integrity
•   Problem Solving and Analysis
•   Respect
•   Trust
•   Ability to translate strategy into execution
•   Concern for impact of own behaviour on others
•   Develops teams and nurtures interdependency
•   Inspires others to Positive Action
•   Nurtures Future Talent
•   Stewardship and Service Orientation
•   Strong Results Orientation
•   Values and Manages Diversity
•   Analytical Thinking
•   Attention to Detail
•   Building Sustainability
•   Commitment to Continuous Learning
•   Conceptual Ability
•   Developing Others
•   Organisational Awareness

Technical competencies

•   Border Control and Management
•   Business Acumen
•   Compliance Inspection
•   Customs Knowledge
•   Decisiveness
•   Effective Business Communication
•   Functional Policies and Procedures
•   Investigative Skills
•   Legislative and regulatory compliance
•   Planning and Organising
•   Problem Analysis and Judgement
•   SARS Systems Products

Compliance Competency

• Security Clearance: GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Specialist SAP Development and Integration (ABAP) (10100)

Job Title: Specialist SAP Development and Integration (ABAP)

Position Reports to: Manager: SAP Development and Integration

Division: Strategy Enablement & Modernisation

Sub Division: Technology and Solutions Delivery

Location: SARS Head Office, Pretoria

Advert Closing Date: 09 May 2025

About the Position

To provide technical expertise in custom development and contribute to strategic decisions with associated development plans, by implementing continuous improvements, to support the entire software application life cycle, providing resolutions, ensuring best practice integration and operational implementation through the achievement of SAP Development objectives.

Job Purpose

Process

Analyse and make recommendations about improvements to specialist systems, procedures and associated area’s practice.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
Perform complex tasks and guidance during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
Responsible for successful implementation of SAP, providing in-depth functional knowledge, and advices on SAP products to clients.
Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs.
Analyse and Review requirements , perform configuration and testing in various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
Close communication with functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs.
Provide expert knowledge of industry best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
Acts as liaison with client for troubleshooting: investigate, analyse, and solve critical SAP functional and application problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients’ needs.
Plan maintenance of current system solutions for various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
Contribute to high productivity and motivation of working team with the use of your communication skills and cooperation; reach and realize project aims and outputs
Review documentation for approval of all work tasks (definition) based on BRS and ensure adherence to SAP Support SDLC
Incident Resolution for Severity 1 and 2 issues and assist with Business escalations for issues raised
Plan, Design work classes and plan production release deployments
Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
Engage in hands‐on, in‐depth analysis, troubleshooting, reviews and designs of the software, including technical reviews and analysis of source code.
Ensure proper testing has been completed and proper documentation exists to support new/modified applications in production and address any documentation gaps.
Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation
Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
Skills and knowledge in performing data analysis to troubleshoot
Ability to translate and refine customer reporting requests into actionable objectives, including identifying criteria, fields, grouping, summary options, time frames and other components required to build a successful report or dashboard
Strong inter‐personal communication skills, including facilitating group discussions and presenting to business and technology leaders
Understanding of SAP tables and data structures desired

People

Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Governance

Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

Finance

Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Minimum Qualification & Experience Required:

Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) Fields: Information Technology, Computer Science, B‐Com and Engineering AND at least 7 years’ experience in SAP environment, of which a minimum of 5 years’ experience as a SAP Development Technical Specialist

Diploma NQF 6 in the following fields: Information Technology, Computer Science, B‐Com, Finance, Management and Engineering and at least 8 years’ experience in a SAPenvironment

#Alternative

Senior Certificate (NQF 4) AND 10 plus years related experience in a SAP environment

Minimum Functional Requirements

• SAP development analysis, design, configuration experience

• SAP ABAP training or relevant certification e.g. SAP ABAP, Workflow, SAP PO

• SAP workflow or ODATA or BRF+ will be added advantages.

• Exposure to S4/HANA implementation, Fiori Applications, NWBC and SAP integration solutions (e.g., IDOCs, oData etc) will be added advantages.

SAP SKILLS

Relevant training and/or certification related to –

• SAP ABAP,

• SAP BRF,

• SAP PI (BO),

• SAP WF training,

Behavioural competencies

Accountability (V
Analytical Thinking
Attention to Detail **
Adaptability
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability **
Customer Service
Fairness and Transparency (V)
Honesty and Integrity (V)
Trust (V)
Organisational Awareness
Respect

Technical competencies

Computer Literacy
Functional Policy and Procedure
IT Knowledge
Customer Relationship Management
System Thinking
Problem Solving
Verbal Communication

Compliance Competency

GOC Confidential

Employment Equity

Research: Machine Learning Data Scientist x3 (9864)

Position Reports to: Chief Data Scientist

Division: Strategy Enab & Modernisation

Location: SARS Brooklyn

Advert Closing Date: 06 May 2025

About the Position

At SARS we use data science and machine learning (ML) / artificial intelligence (AI) in collaboration with human experts to surface insights, predict outcomes and aid decision making to ultimately meet our strategic objectives and better serve our customers.

The Research: Machine Learning Data Scientist will play a crucial role in thinking creatively about our data and providing guidance on what to build, not just how to build – design, implement and validate statistical machine learning / artificial intelligence products in innovative ways to execute on projects that are a strategic priority for the organisation.

Job Purpose

To provide expert advice and guidance in the design, implementation and validation of statistical machine learning / artificial intelligence products, be innovative in blending algorithms with the expertise of the organisation, to best serve the needs of SARS customers and support the organisation’s strategic intent of voluntary compliance. Use algorithms to improve operational efficiencies as well as detect non-compliance, conduct research and keep abreast of latest tools and models to be applied in resolving the organisation’s problems.

Education and Experience

Minimum Qualification & Experience Required

Honours / Postgraduate Diploma (NQF 8) in a quantitative field e.g. Actuarial Science, Statistics, Physics, Computer Science, Data Science, Machine Learning or similar AND 10-12 years’ experience in a similar environment of which 3-4 years at a specialist level

Bachelor’s Degree / Advanced Diploma (NQF 7) in a quantitative field e.g. Actuarial Science, Statistics, Physics, Computer Science, Data Science, Machine Learning or similar AND 12-15 years related experience of which 3-4 at a specialist level

A Master’s degree would be advantageous.

Minimum Functional Requirements

Skilled in statistics or machine learning.
Able to read and digest academic papers to think creatively about our data and provide guidance on what to build.
Fluency in a coding language such as R, Python or similar.
Excellent written and verbal communication. Able to articulate concepts effectively in different ways dependent on the audience – non-technical, non-ML technical, ML/DS practitioners.
Advanced level of experience with relational databases and SQL knowledge (5+ years).
Some experience with non-relational databases e.g. DynamoDB (1+ years).
Experience with different data format types e.g. JSON, Parquet, CSV, Pickle, XML (2+ years).
Some experience with unstructured data and NLP techniques is desirable (not only ChatGPT e.g. Spacy, Hugging Face) (1+ year).
Intermediate experience running end-to-end machine learning or research projects (must have been involved in operationalizing ML / AI projects).
Experience with streaming data is an advantage.
Cloud experience on AWS, Azure, GCP, IBM Cloud is an advantage.
Experience with foundational models (deploying as-is, using RAG or fine tuning) is an advantage.

Job Outputs:

Process

Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
Develop multiple practices in alignment with operational policy and procedural frameworks, supporting tactical development and excellence.
Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision-making purposes.
Stay up to date with DS/ML/AI techniques and trends and supporting architecture trends in the domain.
Think creatively about the organisations’ data and provide guidance on what to build (using skills and innovative mindset to spot opportunities).
Share best practices and learnings to the team and the wider data specialists across the organisation.
Analyse and critique Machine Learning models of teammates to continuously improve our artefacts.
Expose Machine Learning outputs via APIs or similar, to stakeholders to use.
Define and build dashboards and analyses/reports that track KPIs, experiments and new initiatives.

Governance

Develop and/or align governance and compliance policies in own practice areas to identify and manage risk exposure liability.

People

Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist expertise, support, advice and practice thought leadership in area of expertise.

Finance

Implement and monitor financial control, management of costs and corporate governance in area of specialisation

Client

Participate in the specialist practice community and contribute positively to organisation knowledge management.
Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
Provide authoritative, specialist expertise and advice to internal and external stakeholders

Behavioural competencies

Analytical thinking
Accountability
Conceptual ability
Organizational awareness
Building Sustainability
Honesty and Integrity

Technical competencies

Business Knowledge
Data Collection and Analysis
Data Analytics
Effective Business Communication
Functional Policies and Procedures
Reporting
Research

Compliance Competency

Security Clearance: GOC Confidential

Employment Equity

Talent Pool: Diverse, Inclusive and Persons with Disability (10081)

Our reimagined future is informed by our vision to build a smart, modern SARS with unquestionable integrity which takes advantage of technology to make it easy for taxpayers and traders to comply with their obligations. We are building a culture rooted in SARS’s Higher Purpose and values of service, transparency, and fairness. Become a pioneer by joining our talent community. Driven by the SARS Objective 4 – Develop a high performing, diverse, agile, engaged, and evolved workforce. SARS aspires to create a safe, diverse, equal, inclusive, conducive and Gender-Based Violence free environment for all to realise their full potential.

At SARS, we understand that our success is rooted in the unique contributions of every individual, particularly those who bring invaluable perspectives shaped by disabilities. We see diversity as essential to our purpose and excellence. Inclusion is not merely a “target”, but the foundation of our strength. Individuals with disabilities enrich our organisation with insights and experiences that inform meaningful change, inspire innovation, and contribute to our strategic intent to ensure an equal public service.

Our inclusive culture is more than welcoming; it is empowering. We have built a workplace where every voice is valued and where people are encouraged to thrive. By joining our team, you become part of a pioneering organisation that respects and celebrates differences, creating pathways for personal and professional growth. With accessible workplaces, career-advancement opportunities, and a culture that champions transparency, fairness, and service, we offer a supportive environment designed for your success.

Why Join the SARS Talent Pool for Persons with Disabilities?

Inclusive Culture: a workplace where everyone’s voice is not only heard but celebrated.
Accessibility: our commitment includes accessible spaces and reasonable accommodation tailored for everyone ad per category of disabilities.
Career Growth: opportunities for continuous learning and advancement and an opportunity to realise your full potential.
Supportive Environment: resources and support to ensure your success at every step.
Excellence in Service: join a team dedicated to transparent, fair, effective and efficient service for all.
A smart and modern origination with unquestionable integrity that is trusted and admired by all.

Explore Your Future at SARS

SARS offers diverse opportunities across multiple fields, from Taxation to Data Analytics, Information Technology, Legal, and beyond. Your unique talents can make a lasting impact while advancing your career in the following functional areas:

Taxation
Customer Service
Customs & Excise
Audit
Debt Management
Investigations
Legal: Litigation
Engineering Design
Human Resources
Data Analytics
Information Technology
Marketing, Communications, & Media
Quality Management
Corporate Real Estate
Governance, Risk, and Compliance
Procurement
Project Management
Finance
Relationship Management & Coordination
Research & Economics

Ready to Join Us?

If you are passionate about making a difference and want to be part of an organisation that celebrates diversity in all its forms, we invite you to express your interest and join our dedicated talent pool.