To apply, click on the link at the end of the posts and all the best with your applications

Customer Care Supervisor

Job Description

DUTIES AND RESPONSIBILITIES:

1. Serve as the critical link between customer service staff and customers, ensuring a professional, high-quality service experience
2. Monitoring, leading, and training team members
3. Investigate and resolve customer issues, evaluate staff performance, and provide coaching and mentoring to foster growth
4. Ensure daily customer service operations are executed smoothly and efficiently
5. Provide a terrific customer service experience
6. Train team members to provide professional and friendly service
7. Be an expert in interacting with customers
8. Convey and distribute important information and tasks effectively
9. Train and motivate employees successfully
10. Handle difficult situations through precise communication
11. Supervise a team of customer care representatives
12. Provide assistance and leadership in any situation
13. Demonstrate outstanding problem-solving abilities
14. Identify and solve problems quickly and appropriately
15. Handle customer and employee issues effectively and quickly
16. Keep track of multiple assignments, tasks, meetings, and schedules
17. Maintain a perfect organization system to stay focused and perform well
18. Monitor and supervise customer service staff and daily activities, operations, rosters and discipline
19. Evaluate the staff performance and provide them with regular feedback
20. Assist staff with duties if needed – Taking calls, clearing complaints dashboards
21. Train new team members on customer service activities and company policies
22. Track and monitor refunds
23. Deal with customer problems and strive to fix them
24. Establish and implement customer service policies and strategies
25. Create and organize work schedules and shifts
26. Delegate tasks and assignments
27. Communicate with customers and ensure outstanding customer satisfaction
28. Perform data and statistical analysis
29. Write and prepare reports on overall customer satisfaction and complaints
30. Collect customer feedback and implement changes where necessary

REQUIREMENTS: 

1. Diploma in business administration, customer service, or a related field
2. 3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity/ Team Leader role
3. Proven track record of handling escalated customer issues effectively
4. Previous working experience in customer service – Fast food industry (Advantageous)
5. Computer proficiency – Microsoft Office Suite, proficient in Excel
6. Outstanding supervisory skills
7. Exceptional customer service and communication skills
8. Organization and the ability to delegate tasks
9. Strong problem-solving skills
10. Motivation and coaching abilities

Content Creator

Job Description

We’re looking for a talented, experienced Content Creator to join our digital team of amazing creatives to create original and engaging content for our various social media platforms for our stable of brands.

In this role, you will work closely with the Design Team and will be responsible for researching and turning content ideas into videos, images, infographics and text captions to build our brand online, increase brand awareness and maximise growth and engagement.

You will also create and execute a Monthly Digital Content Calendar aligned multiple brands in our stable, various promotions and Digital Marketing Strategies.

The ideal candidate will be an outgoing, passionate and highly creative individual, able to independently move projects forward, prioritise tasks and meet tight deadlines.

A deep interest in current social media trends is required to be successful in this role, along with strong videography, photography and editing skills.

Duties and Responsibilities:

1. Create various forms of amazing, engaging social media content such as text captions, videos and images ,suitable for our social media platforms – Twitter, TikTok, Facebook, Instagram, LinkedIn and YouTube
2. Product and Food Styling
3. Strategise and plan Digital Marketing Campaigns
4. Measure and report on the performance of Digital Marketing Campaigns
5. Publish posts according to the approved monthly Digital Content Calendar 
6. Collaborate with the Marketing Team to ensure that every piece of content is relevant and helps the company maximize engagement, reach, and sales
7. Ensure every piece of content you create aligns with our brand voice and specific marketing objectives
8. Collaborate with internal teams and brainstorm new and creative content ideas and growth strategies
9. Drive/Oversee Influencer Marketing Campaigns
10. Build Influencer Database
11. General content administration

Requirements:

1. 3 – 5 years’ Digital Agency experience in creating engaging content for various social media platforms
2. Industry relevant Qualification/s
3. Proven Videography, Photography & editing skills
4. Excellent verbal and communication skills
5. Ability to turn a concept into compelling content, including videos, images, and text copy
6. Excellent writing and communication skills
7. Copywriting skills a big advantage
8. An outgoing personality, brimming with creative ideas
9. Experience in identifying target audiences and devising digital content and campaigns that engage, inform and motivate
10. Experience in creating a Digital Content Calendar
11. Extensive knowledge and understanding of the various Social Media Platforms, as well as social media trends and engagement strategy
12. Identify Social Media trends and Insights for optimal content creation
13. Ability to analyse digital stats and use digital insights to improve/adjust content ideas and strategies
14. Ability to work with creative tools like Adobe Creative Cloud or DaVinci resolve
15. Ability to incorporate our brand voice and identity into digital content
16. Must have own vehicle

If you like being challenged daily in a fast-paced environment and want to build your career in Digital Marketing with one of the country’s fastest-growing national brands, then Pedros Chicken is the place for you!

Think you’ve got what it takes? Then submit you CV and a link to a portfolio of work

Accounts Payable Manager

Job Description

DUTIES AND RESPONSIBILITIES:

1. The Accounts Payable Manager will be responsible for overseeing the accounts payable function of the Pedros organisation
2. Implementing policies and standard operating procedures within the accounts payable function
3. Managing and maintaining the accounts payable records
4. Review of Accounts payable processing, allocations and payment packs
5. Leading and managing the accounts payable team, providing guidance and support
6. Implementing and enhancing financial controls and ensuring best practices are applied
7. Compiling information relating to accounts payable for the audit process for both external and internal audit
8. Review and reporting on supplier age analysis
9. People and performance management for the accounts payable team
10. A strong understanding of the accounts payable process
11. Reporting on accounts payable
12. Knowledge of the accounts payable function in the retail and/or FMCG industries
13. POS Gaap / Micros knowledge, including WMS systems and ERP systems such as Sage Evolution

REQUIREMENTS: 

1. A degree or diploma in finance or accounting
2. Minimum of 3 years experience in an accounts payable manager role
3. Certification in Sage 200 or similar ERP systems is advantageous
4. Experienced in Pastel Partner or Pastel Evolution – advantageous
5. Must have experience managing a team

Call Centre Agents

Job Description

A call Centre agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant , menu, services and policies. The primary goal is to correctly take down and submit orders to the stores.

 Duties and Responsibilities:

1. Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations
2. Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store
3. Assist customers with modifying existing orders and making special requests and communicate changes with the stores
4. Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue

Requirements:

1. Must have a Matric
2. Must be computer literate and have good phone etiquette
3. Must have good written and verbal skills
4. Experience in inbound calls
5. Experience in a call Centre environment or similar role 

Project Manager

Job Description

As a Project Manager, you will be responsible for the planning, co-ordinating, overseeing and managing of projects from conception to completion within time, budget, and the highest quality. This will entail both new stores and revamps within the group’s portfolio.

Duties & Responsibilities:

1. Assist Development team with all tasks required in the build of new Pedros stores, or the revamp & remodel of existing stores
2. Liaise with Landlords, Franchise Partners, and Operations during store builds
3. Plan and setup new store build from Pre Beneficial-Occupation until final completion
4. Determine the scope of works for revamp stores
5. Programme and scheduling of work by contractors, suppliers, and internal distribution to ensure timeous completion
6. Ensure store is built as per plan and specification
7. Tender out the project to approved suppliers
8. Ensure budgets and feasibility are done and signed off
9. Engage with new suppliers/contractors where required
10. Ensure build work / workmanship is of acceptable quality
11. Add creative ideas to the design ,look and feel of stores to keep them up to date with latest contemporary trends
12. Ensure all compliance certificates are received
13. Follow up and ensure all snags are completed timeously

Requirements:

1. Degree or Diploma in Project Management, Building and/or quantity surveying
2. 4 years Project Management experience
3. Experience in QSR and Retail projects preferred
4. Expert Email, Word, PowerPoint, Excel skills
5. Impeccable attention to detail
6. Impeccable organisational skills
7. Calm under pressure
8. Tech savvy

New Product Development Chef

Job Description
We are seeking a passionate and creative New Product Development Chef to lead the development of new, trend-forward menu items, food concepts, and culinary techniques. This role involves experimenting with flavors, ingredients, and presentations to enhance our brand and stay ahead of market trends.

Responsibilities :
Develop and test new recipes, concepts, and food products from ideation to launch.
Collaborate with cross-functional teams (marketing, product development, supply chain) to align innovation with business goals.
Research global culinary trends, consumer preferences, and competitor offerings.
Create prototypes and conduct tastings for internal stakeholders and customers.
Ensure new recipes are scalable, cost-effective, and operationally feasible.
Source and experiment with new ingredients, tools, and cooking techniques.
Document and refine recipes, SOPs, and kitchen processes.
Support training for internal teams on new product rollouts.
Ability to balance innovation with practical kitchen execution.
Strong creativity and problem-solving skills.
Deep understanding of food innovation, modern techniques, and global cuisine.

Requirements :
Higher certificate or diploma in Culinary Arts.
Minimum of 5 years’ experience as a chef.
Minimum of 2 years’ experience in an a la carte environment.
Minimum 2 years experience working within the QSR environment is beneficial
Strong understanding of the QSR franchising business model.
Excellent communication, and interpersonal skills.
Proven ability to manage multiple projects and meet deadlines.
Ability to work collaboratively with internal teams and external service providers.
Problem-solving mindset with a focus on continuous improvement.
Own vehicle, with ability to travel.
Willingness to work hours aligned to business operating hours.

Human Resource Administrator

Job Description

DUTIES AND RESPONSIBILITIES:

1. The Human Resources Administrator provides administrative support to the HR department, assisting in the day-to-day operations and contributing to the overall success of the organization’s human resources functions
2. Receives and checks employee packs to ensure the relevant documents are completed
3. Collaborates with the payroll department and ensures that the correct documents have been submitted before the cut-off date
4. Acts as a point of contact for store employees, addressing inquiries and providing information about HR policies and procedures
5. Responsible for general administrative tasks, such as filing, data entry, and maintaining HR documentation

REQUIREMENTS: 

1. Diploma in Human Resources
2. MS Office Suite experience
3. Minimum 1 year administrative experience required
4. Working knowledge of BCEA – Advantageous
5. Organisational skills
6. Attention to detail
7. Good verbal and written communication skills

Creditors Clerk

Job Description

DUTIES AND RESPONSIBILITIES:

1. Complete the accounts payable function
2. Reconciling accounts
3. Processing of supplier invoices
4. Correct allocations of transactions per GL coding
5. Verification of supplier documents including delivery notes, GRV’s and tax invoices
6. Prepare supplier payments per credit terms
7. Reconciling of supplier accounts
8. Resolution of all outstanding items on supplier reconciliation
9. Sending proof of payments to suppliers
10. Ensuring the supplier age analysis is accurate and updated

REQUIREMENTS: 

1. 3 Years’ experience in a similar role (FMCG experience would be advantageous)
2. Degree or a Diploma in Finance
3. Sound understanding of the accounts payable function and a hands-on approach
4. Experience with Pastel Evolution
5. Ability to communicate effectively

Brand Auditor

Job Description

DUTIES AND RESPONSIBILITIES:

1. Responsible for assisting the Internal Auditor in providing independent and objective evaluations of the Groups financial and operational activities
2. Conduct regular audits of QSR locations to assess compliance with brand standards, operational procedures, and customer experience
3. Evaluate store operations, customer service, and product quality
4. Assist in planning audits across the Groups stores and distribution centres
5. Identify areas for improvement and provide recommendations for corrective action
6. Reporting on audit findings per SOP
7. Collaborating with cross-functional departments like operations and training
8. Provide coaching and support to store teams to improve performance and compliance
9. Need to be able to analyze data and identify patterns and trends that could indicate potential issues
10. Need to be able to effectively communicate with team members, management, and other stakeholders to convey audit findings and recommendations
11. Need to have a keen eye for detail and be able to spot discrepancies and anomalies
12. Need to have a strong understanding of risk management principles and be able to identify and assess risks to the organization

REQUIREMENTS: 

1. A diploma/ degree in auditing
2. Minimum of 3 years experience as a brand auditor in the fast food industry
3. Valid driver’s licence and ability to travel to sites on occasion
4. Fast food management experience
5. MS Office – proficient

Creditors Clerk

Job Description

DUTIES AND RESPONSIBILITIES:

1. Complete creditors function
2. Preparation and submission of supplier payments
3. Ensure supplier processing is complete and accurate
4. Correct allocations of supplier payments
5. Follow up on outstanding invoices
6. Reconciliation of supplier accounts to supplier statement
7. Ensure all supplier accounts are paid within the credit term
8. Accurate and up to date supplier age analysis reports sent weekly
9. Maintain strong working relationships with suppliers and ensure any account related queries are promptly resolved

REQUIREMENTS: 

1. Matric
2. Accounting/Finance tertiary qualification (Diploma/degree)
3. Sage 200 Evolution/ Pastel Partner or similar program minimum 2 years experience
4. Minimum 3 Years experience as a creditors clerk
5. Sound understanding of the finance function and a hands-on approach
6. Experience in the FMCG, Fast Food or Retail sectors – advantageous
7. Ability to communicate effectively
8. Strong presentation skills
9. Must have strong attention to detail and a proven track record
10. Full MS Office experience

Pizza Chef

Job Description

We are seeking a skilled and passionate Pizza Chef to join our team. The ideal candidate will have experience preparing traditional and gourmet pizzas, with a keen eye for detail, taste, and presentation. If you know your way around a wood-fired oven and can hand-stretch dough like a pro, we want to hear from you!
Key Responsibilities:

• Work with product development to improve existing recipes and create new recipes
• Roll out new and fresh ideas
• Train staff at store level
• Innovation of pizza’s
• Make dough from scratch and ensure proper fermentation and proofing
• Operate and maintain pizza ovens (wood-fired)
• Ensure consistency in taste, texture, and presentation
• Collaborate with kitchen staff to ensure timely food preparation and service
• Create new pizza recipes or seasonal specials to keep the menu fresh and exciting

Qualifications:

• Proven experience as a Pizza Chef in a fast-paced kitchen
• Experienced in dough preparation, fermentation, and baking techniques
• Familiarity with various types of ovens and pizza styles (Neapolitan, New York, Sicilian etc.)
• Ability to work under pressure and multitask effectively
• Strong attention to detail and commitment to quality
• Excellent time management and communication skills
• Culinary/ Chef qualification or a minimum of 5 years of experience as a pizza chef

Home Delivery Operations Supervisor

Job Description

The Home Delivery Operations Supervisor will be responsible for the seamless management and coordination of day-to-day operations for all Pedros Delivery services, and any projects and task related to these services.
This role requires a strategic thinker with strong analytical skills, problem solving Skills and an in-depth understanding of the QSR franchising business model.
The successful candidate will ensure efficient and effective operations while maintaining close relationships with strategic service providers and partners to optimize the operational performance across the brand.

Responsibilities : 

Own Delivery Manage the end-to-end process of the Pedros Own Delivery service to customers, including but not limited to all systems, tech-enablers, store operations and SOP’s throughout the entire customer journey or placing and receiving a delivery order, with the goal of continuously improving customer experience, while enhancing store efficiencies and profitability. 3rd Party Delivery Coordinate with third-party delivery service providers.Monitor and evaluate the performance of third-party services.Ensure compliance with company standards and policies.Resolve any issues related to third-party deliveries. Collaboration with Service Providers Maintain strong working relationships with service providersWork alongside the Home Delivery Manager to negotiate contracts and agreements with service providers.Coordinate integration of service provider platforms with the company’s systems. Analysis and Reporting Prepare and distribute daily, weekly and monthly reports for the Operations team to use to effectively manage delivery operations on the ground, that leads to improvement in ops standards, customer experience, store profitability. Strategic Planning and Execution Develop and implement operational strategies to enhance service delivery.Monitor industry trends and adapt strategies accordingly.Lead projects to improve operational efficiency and customer satisfaction. Requirements :  Higher certificate or diploma in Business Administration, Operations Management, or a related field/preferred.Minimum of 3 years’ experience in operations management or training (within the QSR industry) – with ample experience in managing deliveries, drivers and delivery systems.Must be experienced in dealing with and resolving issues with irate customers.Strong operational and problem solving skills.Strong understanding of the QSR franchising business model.Excellent leadership, communication, and interpersonal skills.Proven ability to manage and coordinate multiple projects and meet deadlines.Ability to work collaboratively with internal teams and external service providers.Problem-solving mindset with a focus on continuous improvement.Highly proficient in MS Excel, PowerPoint and Teams.Advantageous: General understanding of POS systems (Micros & Gaap) and 3rd party delivery systems (Yumbi, Mr D, Uber Eats, etc.).Own vehicle, with ability to travel to various store locations.Willingness to work hours aligned to business operating hours, and be available on weekends to attend to emergencies, and support the team during peak trading hours.

New Product Developer

Job Description

We are looking for a detail-oriented and creative NewProduct Developer to design, develop, and improve products from concept to market launch. This role involves researching trends, creating prototypes, collaborating with cross-functional teams, and ensuring product feasibility, quality, and alignment with customer needs.

Responsibilities : 

Conduct market and consumer research to identify trends and opportunities.Develop product concepts, specifications, and prototypes.Work closely with design, engineering, marketing, and production teams.Evaluate materials, costs, functionality, and feasibility.Oversee testing, validation, and refinement of prototypes.Ensure regulatory compliance and quality standards are met.Maintain documentation, specifications, and project timelines.Analyse feedback and data to improve existing products. Proven ability to manage multiple projects and meet deadlines.Lead product development projects from initial concept through to launch. Requirements :  Higher certificate or diploma in Culinary Arts beneficialMinimum 2 years experience working within the QSR environment is beneficialStrong understanding of the QSR franchising business model.Own vehicle, with ability to travel.Willingness to work hours aligned to business operating hours.

Recruitment Officer

Job Description

DUTIES AND RESPONSIBILITIES:

1. Plays a critical role in identifying, attracting, and hiring top talent for an organization
2. Maintaining an active pipeline and recruiting for bulk roles for new stores and replacement roles
3. Building relationships with Line Managers
4. Posting job advertisements onto Simplify HR
5. Sourcing, screening, shortlisting, and interviewing candidates
6. Recruitment for Franchise Partners and Corporate stores for bulk positions
7. Conducting assessments, MIE, and reference checks for shortlisted candidates
8. Gathering supporting documents and putting together a recruitment pack
9. Ordering of uniforms
10. Pack submission to the Human Resource Administrators
11. Working closely with the Operations and Training department

REQUIREMENTS: 

1. Must have a minimum of 2 years of Recruitment experience
2. Must be a self-starter
3. Organisational skills
4. Attention to detail
5. Must be a team -player
6. Good verbal and written communication skills
7. Must have MS Office experience

IT Support Technician

Job Description

DUTIES AND RESPONSIBILITIES:

1. An experienced IT Support Technician with 3-5 years of experience to provide comprehensive technical support and maintain our IT infrastructure
2. Technical Troubleshooting: Diagnose and resolve complex technical issues involving software, hardware, and network systems
3. Infrastructure Management: Assist in the maintenance and administration of servers, network devices, and other critical IT infrastructure
4. Project Support: Collaborate with IT team members on larger IT projects, providing technical expertise and support
5. User Support: Provide direct support to users, addressing issues related to computer systems, hardware, and software. This includes setting up new user accounts and managing access control
6. Training and Guidance: Offer training and guidance to users to enhance their understanding of systems and applications
7. Documentation: Maintain detailed records of technical issues, resolutions, and user requests. Develop and update IT documentation and procedures
8. Security Compliance: Ensure adherence to IT security policies and procedures, and assist in the implementation of security measures
9. Vendor Coordination: Liaise with external vendors for the repair and maintenance of equipment and software
10. Performance Monitoring: Monitor system performance and report on any anomalies or improvements needed
11. Emergency Response: Provide rapid response and resolution during IT emergencies or system outages

REQUIREMENTS: 

1. 3-5 years of experience in IT support or related field
2. In-depth knowledge of computer systems, networks, and software
3. Excellent problem-solving and communication skills
4. Relevant IT certifications preferred (e.g., CompTIA, Microsoft)

Site Scout (Junior New Business Manager)

Job Description

DUTIES AND RESPONSIBILITIES:

1. Responsible for identifying and developing new business opportunities, and new market entries in KZN, Eastern cape, Polokwane and North West. This role involves strategic planning, relationship building, market analysis, and execution of initiatives to drive growth and profitability. The Site Scout (JNR New Business Manager) plays a key role in expanding the brand’s footprint and ensuring long-term success in a highly competitive market
2. Develop and implement strategies to identify and capture new business opportunities, including opening new locations, expanding into new markets, and securing franchise agreements
3. Conduct market research to identify potential areas for expansion and evaluate competitive positioning
4. Analyze industry trends and customer preferences to support strategic decision-making
5. Evaluate potential markets for new store openings, considering demographic data, consumer behavior, and local competition
6. Ensure new locations meet operational and financial targets
7. Explore opportunities for co-branding, joint ventures, or other collaborative initiatives
8. Report regularly to senior management on the progress of new business initiatives
9. Work closely with marketing, operations, finance, and supply chain teams to ensure the successful launch and operation of new business ventures
10. Ensure that all new business ventures comply with local regulations, health and safety standards, and brand guidelines
11. Proactively identify and mitigate risks related to new business operations and market entry

REQUIREMENTS: 

1. 2-3 years of experience in within the QSR (fast food) as a restaurant manager
2. Strong strategic thinking and business acumen
3. Excellent negotiation, communication, and relationship management skills
4. Proficient in Microsoft Office Suite and business planning tools
5. Source and identify new markets and areas to grow
6. Ability to travel extensively mainly on the road

IT Administrative Clerk

Job Description
The IT Administrative Clerk provides essential support to the IT Department through accurate account reconciliations, procurement management, and IT asset tracking. This role is crucial to ensuring monthly financial processes are completed for approval and payment, maintaining supplier relationships, and keeping administrative systems organized and current. The ideal candidate is detail-oriented, organized, and capable of multitasking within a fast-paced IT and retail environment.

Key responsibilities include:

Account and Financial Administration

Reconcile supplier accounts and statements on a monthly basis.
Prepare payment packs and month-end documentation for sign-off.
Liaise with Finance to ensure accuracy and timeliness of payment schedules.
Follow up on outstanding invoices, credits, and supplier queries.
Procurement and Purchase Orders

Source pricing for IT equipment and services.
Create and process Purchase Orders (POs) in line with company procedures.
Obtain and record approvals for all purchases.
Place and track IT orders with vendors.
Asset and Inventory Management

Maintain IT asset register including allocation, movement, and disposal.
Track delivery and handover of all equipment across the organization.
Coordinate equipment retrieval and reallocation.
Assist with asset audits and reporting.
Administrative Support

Maintain filing systems for procurement, invoicing, and assets.
Support the IT team with logistical planning (e.g., dispatching equipment).
Manage vendor contact lists, pricing records, and SLA documentation.
Requirements :

Matric/ Grade 12 (required)
Diploma or Certificate in Bookkeeping, Finance, or Admin preferred.
2–4 years in an administrative or bookkeeping role, preferably in an IT or procurement environment.
Solid understanding of account reconciliations and procurement processes.
Competent in Microsoft Excel and financial admin tools.

Click here to apply

We wish you all the best with your applications