Absa Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Team Lead: Information Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryWe are seeking a Team Lead: Information Analysis to play a critical role in ensuring the quality, consistency, and governance of data throughout a major data transformation initiative.
This role focuses on mapping data from source systems to target platforms (e.g., data lake), collaborating with business stakeholders to define key data elements, facilitating alignment on terminology and usage, and ensuring adherence to data governance standards and documentation protocols.

Job Description

Education & Qualifications

• BSc, BCom, BEng, BBusSc or equivalent NQF level 6 qualification/degree in Information Systems, Statistics, Computer Science, or related discipline
• Strong academic foundation in data governance, database management, information management, and business intelligence
• Understanding and experience with Data Warehouse models
• Understanding and experience with Enterprise Domain Data Models

Required Skills & Experience:

• 4+ years of experience in data governance, data management, or data stewardship, preferably in a project delivery context.
• Proven experience with source-to-target mapping (manual or automated).
• Familiarity with data lake environments, big data platforms, or cloud-based data solutions (e.g., Azure, AWS, Databricks).
• Strong understanding of metadata management, data quality, and data modeling concepts.
• Hands-on experience with data cataloging or lineage tools (e.g., Collibra, Alation, Informatica, Atlan, Purview).
• Excellent stakeholder engagement skills with the ability to drive consensus across technical and business teams.
• Proficient in using Excel, SQL, and documentation tools (e.g., Confluence, SharePoint).
• Strong attention to detail and structured approach to data analysis and documentation.

Advantageous:

• Experience with Agile/Scrum or project-based delivery methodologies.
• Exposure to regulated industries (e.g., financial services, healthcare, utilities).
• Background in data migration, data integration, or ETL environments.

• Certified Data Management Professional (CDMP) – Associate or Practitioner level (DAMA International).
• Data Governance & Stewardship training (EDM Council or equivalent).
• SQL or Data Analytics certification(s)
• Agile Business Analysis or related business process certification (advantageous).

Key Responsibilities:

• Lead and coordinate source-to-target data mapping for ingestion into the data lake or downstream systems.
• Work closely with business and technical teams to define and document data definitions, business rules, and metadata.
• Act as the bridge between business SMEs and technical teams to align data requirements with implementation.
• Facilitate workshops or stakeholder meetings to gain consensus on data element definitions and standards.
• Enforce data standards, naming conventions, and quality rules throughout the project lifecycle.
• Maintain and update data documentation, including data dictionaries, glossaries, and lineage records.
• Support data profiling and quality assessments to validate mappings and source data integrity.
• Identify and resolve data quality issues in collaboration with business and IT teams.
• Support UAT and validation processes by ensuring mapped data meets business expectations.

Managing a team:

• Oversee consultants with task assignments
• Managing permanent employees
• Involve in PI planning

Success Metrics:

• Accurate and complete source-to-target mappings delivered on time.
• Business-aligned and approved data definitions and glossaries.
• Documented data lineage and traceability from source to target.
• High data quality scores in validation checks.
• Positive feedback from business and technical stakeholders on collaboration and clarity.

EducationBachelor`s Degrees and Advanced Diplomas: Data Science, Bachelor`s Degrees and Advanced Diplomas: Information Technology

Lead Data Engineer (SAP-DI ETL)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryManage/ co-ordinate architecture work across various architecture domains to ensure architecture coherence, integrity and fitness-for-purpose.
Provide input into the development and maintaining current and future state blueprints – across one or more enterprise architecture domains (business, information/ data, application, technology/ infrastructure).Oversees the provision of specialist data design and scalable strategic data assets for consumption by the data community throughout the bank. Enable the organisation to leverage data to drive innovation, insights, and regulatory reporting by establishing, enhancing, and making appropriate strategic assets readily available.

Job Description

Key accountabilities

• Ensure data architecture (models, policies, rules, standards and governance) is embedded in the build of information assets for business consumption.
• Establish data and technology frameworks for best practice data asset creation.
• Embed data quality best practice to create authoritative  information assets for consumption
• Create and evolve a metadata asset to improve the ease of understanding of the bank’s data and how to consume it.
• Consult to other business areas on best practices and demonstrating the effectiveness of best practice data architecture principles and technology embedment.

EducationBachelor`s Degrees and Advanced Diplomas: Data Science, Bachelor`s Degrees and Advanced Diplomas: Information Technology, Bachelor`s Degrees and Advanced Diplomas: Manufacturing, Engineering and Technology

Click here to apply

Head of Audit: Advice and Investments

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe Absa Financial Services (AFS) Insurance Group Internal Audit (IA) team is seeking a meticulous and collaborative professional with an interest in Advice & Investments. This role offers the opportunity to gain comprehensive insight into the bank’s bancassurance strategy and operations. We are currently looking for an experienced Head of Audit/Principal (Director) to lead our audit team. This role requires the candidate to be fit and proper and noted with the Prudential Authority as a Key Person.

The Advice and Investment business is a strategically vital cluster within Absa Financial Services, offering a comprehensive suite of financial solutions that include stockbroking, investment products, estate planning, wills, trusts, and wealth management. It plays a key role in supporting the bank’s bancassurance strategy by enabling cross-selling between retail banking and insurance offerings. The business is dynamic and fast-paced, requiring deep insight into financial markets, regulatory frameworks, and client-centric advisory practices. Professionals in this space are expected to demonstrate strong stakeholder engagement, risk awareness, and the ability to deliver high-quality, data-driven insights that support the group’s strategic objectives.

The Head of Audit: Advice & Investments will provide end to end audit support to the entities in the cluster. This role is responsible for defining the audit plan for this portfolio and is part of the IA Extended Leadership team, ensuring the delivery of the audit plan and compliance with the relevant IA assurance methodology. The incumbent will be accountable for the quality of the audit work performed, as well as the efficiency and effectiveness of the audit team. Excellent communication skills, both written and verbal, are essential. Additionally, the ability to manage multiple senior stakeholders including the Board and Regulator while delivering on commitments is required. This position is ideal for individuals seeking to enhance their bancassurance experience within a dynamic, risk-based environment.

Job Description

Leadership and People Management:
•    Leadership/Values/Culture: Demonstration of Absa and IIA code of conduct values/behaviours in all aspects of work. Playing a positive role in team effectiveness sessions and in the unpacking of Colleague Experience Survey results.
•    Promote a positive team culture and enhance employee engagement 
•    Lead a team of professional and subject matter experts, who may be line managers themselves.
•    Embed the performance culture and role model Group values and behaviours.
•    Manage and lead teams through change, both individually and as a function.
•    Actively contribute to the wider talent development of the function through coaching, mentoring, providing constructive feedback.
•    Promote continuous learning and development among internal auditors to enhance their skills and knowledge.
•    Attract and retain talented individuals who can contribute to the Audit Function of the future, building a strong pipeline of skills and capabilities.  

Stakeholder Management:
The key stakeholders will be the Advice & Investments legal entity Boards, Managing Executives and their Exco teams. With emphasis on:
•    Build and maintain strong relationships with key stakeholders, including senior management, governance committees, and regulators.
•    Possess excellent communication skills (verbal and written) to effectively communicate to stakeholders.
•    Build relationships with the business on key initiatives, attending key committees and sharing their view of the business’ control assessments.
•    Know our clients/customers and understand how the team’s work benefits them.
•    Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to execute on assurance responsibilities.
•    Foster positive engagement with stakeholders to enhance the value of the audit function.
•    Develop and maintain relationships with all assurance partners and actively monitor the risk profile of the business to inform audit planning, reporting and audit delivery. Support the Combined Assurance effort across the three lines of defence to strengthen the control environment.

Strategic Initiatives:
•    Digitally and Technology enable: Contribute to the development of the Digital Book of Work of the IA Function. 
•    Stakeholder engagement model: aligned to IA overall principles for driving a professional, value adding, service oriented, digitally savvy owner led stakeholder engagement approach for the portfolio.
•    Contribute to the overall Absa IA Brand, Positioning and Communication Initiatives.

Audit Delivery and Continuous Monitoring Activities:
•    Ensure the delivery of high-quality and timely audit reports, governance reports and issue validations that add value to the group that adheres to the audit methodology and quality standards.
•    Define and maintain a risk based internal audit plan for the Advice & Investment businesses that supports the achievement of Absa’s objectives that is completed in a timely manner in line with approved phasing.
•    Use of digital assets and /or data analytics in audits, continuous auditing and portfolio reviews.
•    Provide high-quality, relevant, simple and valuable reports that are easy to understand and actionable to key stakeholders including senior management, governance committees and regulators. 
•    Display professional skepticism and apply a residual risk lens to potential audit issues with management and in final reporting.

Knowledge Management
•    Continuous upskilling on both technical and other core competencies.
•    Keeping up to date with industry trends, regulatory changes and professional standards.
•    Based on knowledge of business areas, provide guidance to other audit team and peers by sharing best practice so that their work meets and sometimes exceeds quality standards
•    Ensure that the internal audit function complies with all relevant regulatory requirements, including those set by the Prudential Authority.

Preferred Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
• Relevant professional qualifications as appropriate (e.g. CA, CIA, CISA)

Preferred Experience

• Fifteen years’ experience in Internal/External audit or commensurate experience in a major financial institution or Big 4
• Financial services industry knowledge especially Banking, Insurance, Bancassurance, etc.
• Knowledge about new and emerging financial products and services.
• Knowledge of prevailing legislation requirements, the insurance industry and bancassurance practices will be an added advantage.

Knowledge and Skills

• Proven experience of managing teams in a complex, matrix environment; adaptable leadership style
• Extensive experience in risk-based auditing or risk/control activities
• Thought leadership
• Evidence of driving change, leading business initiatives and setting direction and strategy
• Ability to communicate and influence at very senior levels in the organisation
• Passionate about developing talent and performance management
• Ability to think and operate in an enterprise wide capacity, contributing to the main effort of the Function over the demands of individual silos

Fit and Proper Requirements:

• Registration: The candidate must be registered with the Prudential Authority as a key person.
• Integrity: Demonstrate the highest level of integrity and ethical behavior.
• Competence: Possess the necessary qualifications, experience, and skills to perform the role effectively.
• Financial Soundness: Maintain financial soundness and stability.

Technical Competencies

• Insurance and Investments Industry knowledge
• Regulatory Compliance
• Commercial Acumen
• Financial Analysis
• Risk Management
• Audit Methodology
• Internal Controls

Behavioural Competencies

• Leadership
• Stakeholder Engagement
• Influence
• Resilience
• Effective negotiation
• Strong verbal and written communication
• Attention to detail

Cognitive Competencies

• Analytical Thinking
• Problem Solving
• Strategic thinking
• Decision Making
• Risk Perception

EducationPostgraduate Degrees and Professional Qualifications: Financial Sciences (Required), Postgraduate Degrees and Professional Qualifications: Statistics (Required)

Click here to apply

Real Estate & Capital Projects Manager

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo lead the Real Estate function for Corporate Real Estate Solutions (CRES) in Botswana, with the primary responsibility of the acquisition, management and disposal of real property, whether leasehold or freehold and ensure a fit for function property portfolio.

The candidate will also be responsible to undertake Capital Projects role which includes but not limited to CRES refurbishment projects (e.g. branch fitout, office relocations, ATM new sites, digital corners) work streams, and comply to the Change & Project Management governance.

This is a key role in Absa CRES, interfacing with Head of CRES, Country Management Committee, COO Leadership Team, other senior stakeholders in the Bank, both in country and at Absa Regional Operations (ARO), Out-sourced Real Estate partners, projects consultants in the Built Environment industry as well as external stakeholders.

The candidate will be expected to familiarise him/herself with IFRS16 accounting principles on Lease Management and Absa Real Estate governing standard.

The role holder is responsible for customer/ client interfacing, engagements, strategic development and reporting for key Botswana Real Estate strategies, including space audits, property consolidation and technology to run the portfolio.

The role also entails engagement of external construction companies, including tendering process, adjudication and site supervision, in collaboration with CRES Facilities and Engineering Manager, Project Working Groups and reporting to the Project Steering Committee.

Job Description

Real Estate Management (70) %

• To ensure compliance and updated approximately 150 lease agreements for Retail branches, Commercial offices, offisite ATMs and residential properties.
• Manage bank owned properties, including regular valuations and confirmation of Net Book Values (NBV).
• To ensure monthly reconciliation of CRES rental data base with Accounts Payable statements, ARO Horizon database and IFRS16 Finance database.
• To ensure timely rental payment of all the landlords of the leased properties, including triggering rental escalations as per the contracts.
• Landlord & tenant relationship management
• Negotiate both favourable terms for both real property acquisitions and Disposals.
• Ensure optimal space utilisation in-line with agreed thresholds.
• Effectively manage operational costs (utilities, rentals etc).
• Manage outsourced service providers (estate agents, valuers or auctioneers) in the delivery of real estate services.
• Accountable for market research and analysis on property development trends to ensure optimum acquisition and development plans.
• Advice Absa teams on real estate matters, creating value and driving best practices.
• Responsible for formulation and management of accurate real estate management and portfolio data points, as well as budgets.

Capital Projects Management (20%)

• Provide the responsibility of ensuring effective Project Management for all Capital Projects for CRES, in accordance with CRES Change Management standard.
• Engagement of external Architects, Project Engineers, Quantity Surveyors and Fitout Contractors.
•  Production of internal Steering Committee report and Project Working Group reports, including preparation and approval of work packages.
• Lead and guide on Citizenship Projects, including Bank wide committed community capital projects.
•  Identifies opportunities for major revenue enhancement, major cost reduction and production efficiency on Capital Projects implementation.
• Support Change Management function Book of Works where applicable on CRES Capital Programmes and Projects.

  Strategy & Planning (5%)

• Contribute to the development of business unit strategy by providing a view in potential improvements on provision of property related services and an assessment of the existing situation and anticipated changes in the external environment.
• Bench marking and metric analysis through the collaboration of market intelligence.
• Own, build and maintain relationships with key suppliers for potential banking with the bank.

Controls (5%)

• Comply and implement Property policy and relevant standards.
• Comply and guide on Change Management and Projects standards.
• Comply with CRES Real Estate property acquisition requirements and on-boarding risk controls for all landlords and capital projects 3rd parties.
• Comply with KYC policy requirements for all suppliers/ third parties.
• Manage time critical Lease events and break options and regularly report on them as per Real Estate Controls
• Comply with CRES Real Estate Approval processes for Acquisitions, Disposals and Leases.  
• Comply with all relevant regulations and laws applicable to Real Estate and Projects.

Knowledge & Skills:

• Good commercial knowledge and skills.
• Influencing and negotiations
• Property management techniques.
• Project Management techniques and methodologies.
• Team leadership skills.
• Awareness of Health and Safety regulations applicable in the workplace and projects.

Competencies

• Persuading and influencing
• Team player
• Learning and researching
• Entrepreneurial and commercial thinking
• Industry Networking
• Adapting and responding to change

Education and Experience Required

Degree in Real Estate, Engineering, Projects Management or a related field.

Accreditation in reputable Project Management programme (e.g. Prince 2, PMBOK etc)

Good knowledge and understanding of property market issues, and Projects challenges.At least 5 years professional experience in Projects or/and real estate management field.

EducationBachelor`s Degrees and Advanced Diplomas: Physical Planning and Construction (Required)

Click here to apply

Business Development Manager

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo provide defined end-to-end relationship management services with stakeholders in respect of a variety of Trust products, including Testamentary Trusts, Intervivos Trusts, Policy Trusts, Curatorships, Medical Negligence Trusts and Road Accident Fund Trusts to ensure the retention of existing clients and stakeholders as well as to secure new sources of business and accumulation of assets under management from these sources.

Job Description

Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures | Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy | Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments | People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage.

Accountability: Stakeholder Management and Customer Service 
–    Build strong relationships with existing as well as with new clients 
–    Build and maintain strong professional relationships with industry leaders, regulators, policymakers, business partners, and intermediaries.
–    Build strong relationships with individual clients in as far as initial consultation, handover process from clients and needs analysis are concerned
–    Build strong relationships with the Master of the High Court and other relevant institutions 
–    Effectively communicate developments within areas of activity to all relevant stakeholders 
–    Liaise with various Business Unit Heads within Absa Group 
–    To liaise with Absa Trust Legal and Compliance to ensure alignment within Absa Trust in the areas of technical legal and compliance matters 
–    Deal (telephonically, electronically, written communication, correspondences, and face to face) with clients both internally and externally on a professional basis to ensure that a high standard of customer service is given 
–    Resolve customer complaints relating to the Fiduciary Industry (Wills, Trust and Estates) and ensure customer complaints are addressed and that the client is satisfied with the outcome within a period within 24 hours. Contact the client and ensure that the matter has been resolved.

Accountability: Advisory Services 
–    Provide technical training in the specialised area of Trust Services and ensure transfer of skills to the administrative staff 
–    Support technical interpretation and usage of Trust Services to clients and stakeholders 
–    To consult directly with clients regarding current and future client value propositions in respect of Trust products 
–    To provide expert inputs as required in strategic projects / initiatives, forming a key part of the Trust Services offering 

Accountability: Generation of Assets Under Management/Administration
–    Ensure personal new business targets are met after mutual agreement by Management on Trust products from existing and new sources of business 
–    Champion and execute the strategic plan for bulk acquisition and growth of the trust business.
–    Identify and pursue new business opportunities through networking, referrals, and partnerships.
–    Present trust solutions to prospective clients and stakeholders in a compelling and compliant manner.
–    Collaborate with internal teams to develop marketing and awareness initiatives that support sales goals.

Accountability: Marketing and Awareness 
–    Design marketing material and relating collateral in respect of trust products in collaboration with the Branch Manager and General Manager: Trust Services 
–    Plan and arrange marketing events and seminars in collaboration with the marketing team, the Branch Manager and the General Manager: Trust Services 
–    Stay abreast of market trends, competitor activity, and regulatory changes through daily research and stakeholder engagement.
–    Provide strategic insights to inform product development, positioning, and business planning.
–    Represent the trust business at industry events, forums, and client engagements.

Accountability: Compliance 
–    Adhere to ABSA compliance requirements and industry related legislation to maintain a high standard of service. 
–    Adhere to business processes and controls practice; non-adherence may lead to disciplinary actions. 
–    Complete all compulsory compliance and legislation training within the required timeframes as prescribed by Absa Risk. 
–    Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records Management and Money Laundering, Sanctions etc.
–    Maintain compliance with relevant legislation and regulatory requirements (e.g., Trust Property Control Act, FAIS, FICA).
–    Monitor and manage operational risk and ensure adherence to internal controls and governance standards.

Team Leadership 
–    Lead, coach, and mentor a team of trust administrators to achieve business and service excellence.
–    Drive a high-performance culture through regular feedback, performance reviews, and development planning.
–    Foster a collaborative and accountable team environment aligned with company values and objectives.

Education and Experience Required
–    NQF level 6: relevant B Degree, or
–    Advanced Estate and Trust Diploma, or
–    LEAD Certificate, or
–    Certificate in Advanced Trust Law
–    Two years’ experience on management level
–    Four years’ experience in the fiduciary environment
–    Strong understanding of trust structures, estate planning, and fiduciary responsibilities.
–    Demonstrated success in business development and sales within financial services.
–    Excellent communication, negotiation, and relationship-building skills.
–    Familiar with regulatory frameworks governing trust services.

Knowledge & Skills:
–    MS Office (Word, PowerPoint and Excel, Outlook)
–    Interpersonal skills
–    Present a professional image both internally and externally
–    Communication skills
–    Ability to work under pressure
–    Planning
–    Relationship Management
–    Analytical Skills
–    Numerical skills
–    Presentation skills
–    Coaching and mentoring skills
–    Financial analysis and risk assessment
–    Marketing and Sales Skills

Competencies:
–    Working with people
–    Adhering to principles and values
–    Analyzing
–    Relating and networking
–    Applying expertise and technology
–    Delivering results and meeting customer expectations
–    Planning and Organising
–    Achieving personal work goals and objectives

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Executive: People Change and Implementation

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe Senior Specialist: People Change and Implementation is a value-enabling role reporting into the Executive: Business Transformation and Strategic Change. The portfolio for this role focuses on driving strategic change and implementation initiatives that enhance organisational agility and responsiveness. It encompasses the orchestration of business readiness, adoption, and change communication efforts across group, business units, and clusters. The role ensures seamless integration of change activities, enabling consistent experiences for colleagues and customers, while embedding transformation at the frontline. It also supports the delivery of multi-channel strategies that align with customer value generation and operational excellence. The ideal incumbent will use data as an asset to measure the impact of change and make recommendations to help support business decision making.

As a Senior Manager in the Absa Business Banking Chief Operations Office, you will excel in commercializing and monetizing strategies with a strong financial acumen. Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients

Job Description

KEY FOCUS AREAS

• Lead the orchestration of change across Business Banking
• Lead the development and oversee the execution of change and implementation strategies.
• Drive business readiness and adoption initiatives across the COO environment.
• Ensure alignment of change activities with strategic objectives.
• Enable speed to value and responsiveness to organisational imperatives.
• Develop and execute strategic business change communication.
• Promote stakeholder engagement and collaboration.
• Support governance, risk mitigation, and compliance in change initiatives.
• Drive continuous improvement and innovation in change practices.
• Ensure integration of change initiatives across business units.
• Use data to measure the end-to-end change cycle, generate insights, and to help make strategic business decisions

ACCOUNTABILITIES

Strategy Formulation and Execution

• Lead the development and oversee the execution of change and implementation strategies.
• Drive business readiness and adoption initiatives across the COO environment.
• Ensure alignment of change activities with strategic objectives.
• Enable speed to value and responsiveness to organisational imperatives.
• Lead the development of change and implementation strategies aligned to COO priorities.
• Guide the integration of change initiatives across systems, processes, and teams
• Translate strategic objectives into operational plans and execution roadmaps for the business area.
• Align functional priorities with business unit goals, setting clear short- and medium-term milestones.
• Support strategic initiatives through effective partnerships and structured programme delivery.
• Monitor execution progress and adjust plans to ensure alignment with business outcomes.
• Provide input into operating model and strategy formulation to support business performance.

Customer Primacy

• Champion customer-centric change initiatives that improve experience and responsiveness.
• Ensure change activities reflect customer insights and drive measurable value.
• Embed service excellence through integrated frameworks and frontline enablement.
• Use customer insights to inform operational plans and prioritise improvements.
• Enhance customer experience through process optimisation and service delivery.
• Promote customer-centric decision-making across teams.
• Represent customer needs in forums to influence service priorities.

Sustainable Growth

• Align change and implementation efforts with enterprise growth strategies.
• Mobilise teams to deliver transformation outcomes that support long-term sustainability.
• Monitor and evaluate the impact of change initiatives on business performance.
• Contribute to growth planning aligned with segment and enterprise priorities.
• Support execution of growth strategies and operational initiatives.
• Track performance against growth targets and resolve delivery barriers.
• Evaluate returns on initiatives to ensure sustainable business value.

Client-Driven Innovation and Change

• Drive innovation in change practices to enhance customer and colleague outcomes.
• Lead change programmes with clear engagement, readiness, and adoption plans.
• Influence across the organisation to embed new ways of working and digital solutions.
• Identify opportunities for innovation in products, services, or operations.
• Lead continuous improvement initiatives to enhance customer outcomes.
• Support change management efforts across delivery teams.
• Communicate change impacts and ensure stakeholder engagement.

Leading Talent

• Build and maintain change capability within the team and across the COO environment.
• Mentor and develop future leaders in change and implementation disciplines.
• Foster inclusive, high-performing teams aligned to transformation goals.
• Embed people processes and values into team routines.
• Develop team capabilities to meet business needs and future readiness.
• Foster inclusive environments that support performance and growth.
• Address people issues and support development planning.
• Mentor emerging leaders and support talent development initiatives.

Operational Effectiveness

• Lead the orchestration of change across Business Banking
• Enable speed to value and responsiveness to organisational imperatives.
• Develop and execute strategic business change communication.
• Drive continuous improvement and innovation in change practices.
• Ensure integration of change initiatives across business units.
• Ensure operational readiness for change initiatives through structured planning.
• Resolve delivery friction and enable cross-functional collaboration.
• Use data insights to improve implementation effectiveness and decision-making.
• Translate strategic goals into functional plans with clear KPIs.
• Manage budgets and resources to support business performance.
• Resolve operational dependencies and friction across teams.
• Use data insights to improve operational efficiency and outcomes.
• Continuously improve processes for agility and quality.

Digital Adoption

• Promote digital tools and platforms that support change execution and adoption.
• Identify opportunities to digitise and automate change processes.
• Monitor digital integration and ensure alignment with business outcomes.
• Use data to measure the end-to-end change cycle, generate insights, and to help make strategic business decisions
• Support digital initiatives that improve efficiency and user experience.
• Monitor platform performance and ensure integration with operations.
• Identify opportunities for automation and digitisation.

Good Governance, Risk and Compliance

• Support governance, risk mitigation, and compliance in change initiatives.
• Implement governance frameworks to support compliant change delivery.
• Lead risk mitigation efforts and ensure audit readiness across change programmes.
• Align change activities with regulatory requirements and internal controls.
• Implement governance and compliance frameworks in team routines.
• Promote risk awareness and respond to regulatory changes.
• Support audit readiness and ensure compliance adherence.
• Manage risk profile and ensure resolution feedback to stakeholders.

Data Monetisation

• Leverage data to inform change strategy and measure impact.
• Ensure data-driven decision-making in implementation planning.
• Explore opportunities to use data for performance improvement and innovation.
• Use data insights to support planning and decision-making.
• Ensure data is validated and used to drive performance.
• Promote data-driven culture and value extraction.

Stakeholder Management

• Promote stakeholder engagement and collaboration.
• Engage stakeholders across business units to ensure alignment and support.
• Manage expectations and communication to facilitate smooth change adoption.
• Build collaborative relationships that enhance delivery and transformation outcomes.
• Manage stakeholder relationships to support delivery and issue resolution.
• Align engagement with transformation priorities.

QUALIFICATIONS AND EXPERIENCE

Education/ Qualification:
Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]

Field of Study:

• Business, Commerce and Management Studies

Work Experience:

• 12 – 15 years experience in a specific capability of importance to the bank, including a track record of 5 years in a people management position in a large enterprise.
• Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
• Exposure to digital transformation and data-driven decision-making is preferred.
• Demonstrated success in leading enterprise-wide change initiatives and embedding strategic transformation programs
• Experience in engaging executive stakeholders in change strategy alignment and implementation planning

COMPETENCIES

Leadership Competencies:

• Strategic Thinking
• Business Acumen
• Communication
• Influence
• Leadership
• Creativity and Innovation
• Delivering Results
• Adaptability
• Collaboration

Knowledge and Skills:

• Strong commercialisation and monetisation skills with an affinity for finance
• Digital affinity and dexterity that leverages technology to automate and create commercial value
• Mindset of efficiency driven by automation, digitization and cost optimisation, to create client value
• Change management strategy and execution
• Stakeholder engagement and communication
• Business readiness and adoption planning
• Governance and compliance in change initiatives
• Operational excellence in implementation
• Digital adoption and transformation
• Strategic planning and alignment
• Leadership and talent development

EducationPostgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

Click here to apply

Executive: Strategic Portfolio Management

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryHead: Strategic Portfolio Management is a pivotal role reporting into Executive: Business Transformation & Strategic Change. The portfolio for this role focuses on effective delivery of strategic investment programmes across Business Banking by applying expert programme management practices, governance oversight, functional alignment, and adherence to defined standards risk frameworks, and methodologies. The incumbent will ensure alignment with enterprise objectives, oversee cross-functional delivery, and embed governance and quality assurance frameworks to enable sustainable business outcomes. Outcomes must be linked to both qualitative and quantitative value generation, value enablement and value defence business priorities. The role is responsible for embedding delivery excellence within the value streams, driving accountability, transparency and enterprise-wide collaboration to drive strategic outcomes.

As a Senior Manager in the Absa Business Banking Chief Operations Office, you will excel in commercializing and monetizing strategies with a strong financial acumen. Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.

Job Description

KEY FOCUS AREAS

• Lead the design and execution of complex, cross-functional programmes aligned to strategic priorities.
• Ensure delivery of programme outcomes within scope, time, and budget constraints.
• Embed quality assurance and governance frameworks across all programme phases.
• Manage stakeholder expectations and ensure alignment across business units.
• Drive operational excellence through structured programme delivery and change enablement.
• Monitor and report on programme performance, risks, and benefits realisation.
• Champion continuous improvement and innovation in programme delivery.
• Provide thought leadership in programme management practices and methodologies.
• Build and lead high-performing programme teams, fostering collaboration and accountability.
• Influence strategic decision-making through data-driven insights and programme outcomes.

ACCOUNTABILITIES

Strategy Formulation and Execution

• Lead the formulation and execution of enterprise-wide programmes that align with strategic business objectives and operational priorities.
• Translate strategic intent into structured programme roadmaps, ensuring alignment with COO/Operations goals and measurable outcomes.
• Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
• Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
• Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
• Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
• Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.
• Track execution progress against key strategic initiatives and intervene to correct course where needed.
• Support transformation initiatives through structured programme delivery and change management practices.
• Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
• Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
• Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.

Customer Primacy

• Lead the design and delivery of programmes that enhance customer experience and operational efficiency.
• Ensure customer-centric outcomes are embedded in programme objectives and delivery metrics.
• Translate customer insights into actionable programme improvements
• Interpret market and customer insights to inform operational plans and prioritise capability investments.
• Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
• Instil customer-centric decision-making in teams, balancing experience and efficiency targets.
• Implement initiatives that improve customer engagement and retention through operational enhancements.
• Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
• Represent the voice of the customer within leadership forums to influence service delivery priorities.
• Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
• Provide expertise in designing integrated frameworks to embed service excellence.

Sustainable Growth

• Align programme delivery with business growth objectives and operational scalability.
• Identify and implement opportunities for cost optimisation and value creation through programme
• Develop business area growth plans aligned to segment and enterprise priorities.
• Work with business partners to define and execute on growth strategies and operational initiatives.
• Mobilise functional teams to deliver growth targets and embed performance accountability.
• Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
• Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
• Formulate and develop multi-function operating frameworks that contribute to sustainable growth.

Client-Driven Innovation and Change

• Drive innovation through the implementation of new delivery models and digital solutions.
• Lead change management efforts to ensure adoption and sustainability of programme outcomes.
• Monitor competitive landscape and identify opportunities to improve products, services, or operations.
• Drive continuous improvement and innovation within the team to enhance customer outcomes.
• Shape client experience initiatives through project ownership and delivery responsibility.
• Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
• Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
• Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
• Drive change management activities across a single value chain for optimal adoption of change.

Leading Talent

• Build programme management capability across teams through coaching and knowledge sharing.
• Lead by example in fostering a culture of accountability, agility, and continuous learning.
• Embed people processes and values into business routines, reinforcing a strong leadership culture.
• Develop workforce capabilities to meet business plan execution requirements and future readiness.
• Create inclusive team environments that support performance, wellbeing, and growth.
• Address escalated people issues and ensure application of performance and development processes.
• Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
• Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
• Direct the development and implementation of human capability strategies to support people management priorities.

Operational Effectiveness

• Translate strategic goals into executable programme plans with clear KPIs and governance structures.
• Resolve delivery bottlenecks and ensure integration across operational units.
• Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
• Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
• Ensure integration across business units by resolving operational friction and dependencies.
• Represent the business area in operational forums and with delivery partners.
• Leverage data insights to improve operational effectiveness and customer outcomes.
• Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
• Identify problems and formulate alternate solutions to resolve value chain conflicts.
• Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.

Digital Adoption

• Leverage digital tools and platforms to enhance programme visibility, tracking, and reporting.
• Promote the use of automation and data analytics in programme delivery.
• Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
• Monitor digital platform performance and ensure integration with business processes and outcomes.
• Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.

Good Governance, Risk and Compliance

• Ensure all programmes adhere to internal governance, risk, and compliance standards.
• Proactively manage programme risks and ensure mitigation plans are in place.
• Implement governance, risk, and compliance frameworks in business processes and team routines.
• Promote risk awareness and lead the response to regulatory changes and emerging issues.
• Support audit readiness and ensure operational teams adhere to compliance requirements.
• Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
• Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
• Influence the implementation of effective internal controls systems and corporate governance practices.

Data Monetisation

• Use programme data to inform strategic decisions and demonstrate value realisation.
• Establish mechanisms for data-driven performance tracking and reporting.
• Apply data insights to support business planning and decision-making in the business area.
• Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
• Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.

Stakeholder Management

• Engage and influence senior stakeholders to ensure alignment and support for programme objectives.
• Facilitate cross-functional collaboration and issue resolution across delivery teams.
• Manage relationships with key stakeholders to support aligned delivery and issue resolution.
• Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.

QUALIFICATIONS AND EXPERIENCE

Education/ Qualification:
Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]

Field of Study:

• Programme Management, Business Administration, Operations Management, or related field.

Work Experience:

• 12 – 15 years experience in a specific capability of importance to the bank, including a track record of 5 years in a people management position in a large enterprise.
• Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
• Exposure to digital transformation and data-driven decision-making is preferred.
• Demonstrated success in leading enterprise-wide programmes that deliver measurable business outcomes and transformation.
• Experience in engaging executive stakeholders in programme governance, strategic alignment, and benefits realisation across complex organisational structures.

COMPETENCIES

Leadership Competencies:

• Strategic Thinking
• Business Acumen
• Communication
• Influence
• Leadership
• Creativity and Innovation
• Delivering Results
• Adaptability
• Collaboration

Knowledge and Skills:

• Strong commercialisation and monetisation skills with an affinity for finance
• Digital affinity and dexterity that leverages technology to automate and create commercial value
• Mindset of efficiency driven by automation, digitization and cost optimisation, to create client value 
• Enterprise Programme Management
• Strategic Planning and Execution
• Stakeholder Engagement and Influence
• Risk and Compliance Management
• Change Management and Communication
• Financial and Resource Planning
• Digital Tools for Programme Delivery
• Performance Monitoring and Reporting

EducationPostgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

Click here to apply

Legal Counsel/RBB Credit & Pricing

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryWe are looking for a dynamic and commercially minded Legal Counsel to provide strategic legal advice and support across a wide range of legal, regulatory, and commercial matters. This role requires a versatile, business-oriented legal professional capable of delivering holistic legal risk management, supporting business initiatives, and contributing to broader organisational goals through cross-functional collaboration.

Job Description

Key Responsibilities

1. Legal Risk Management

• Proactively engage with internal stakeholders to anticipate legal and regulatory risks and provide practical, business-aligned legal solutions.
• Deliver commercially and legally sound advice that balances compliance with business imperatives, focusing on enabling business continuity and innovation within the boundaries of applicable laws and regulations.

2. Commercial Legal Support

• Provide end-to-end legal support on commercial transactions, including structuring, negotiating, and drafting a variety of legal agreements.
• Deliver clear, actionable recommendations on the legality, enforceability, and commercial implications of contractual arrangements.
• Develop a deep understanding of the business, products, services, and strategies to ensure legal advice is tailored and adds strategic value.

3. Risk and Controls

• Apply sound legal judgment in identifying and managing legal risks, drawing on previous experience and best practices.
• Understand the interplay between legal risks and other risk disciplines, collaborating with colleagues across functions (e.g., compliance, risk, finance) to address potential issues holistically.

4. Collaboration and Stakeholder Management

• Build strong, trusted relationships with internal stakeholders across business, legal, compliance, and operations teams.
• Participate in cross-functional working groups and contribute to legal awareness, capability-building, and knowledge sharing within the business.

5. Innovation and Continuous Improvement

• Support the development and implementation of legal processes, templates, and best practice guides to improve efficiency and consistency in legal support.
• Stay abreast of legal and regulatory developments and translate these into practical implications and proactive actions for the business.

6. Technical Legal Expertise

• Provide specialised legal support in key areas such as banking law, regulatory compliance, corporate/commercial law, or financial services, while maintaining the flexibility to handle a wide range of legal issues in support of business initiatives.
• Review, draft, and advise on legal documentation with precision and clarity, ensuring it aligns with both legal requirements and commercial objectives.

Minimum Requirements

• LLB degree.
• Admitted attorney with 4–6 years post-articles experience.
• Solid working knowledge of banking law, financial services regulation, and commercial contracting.
• Strong understanding of banking products, financial instruments, and related legal frameworks.
• Demonstrated ability to operate independently and manage multiple priorities in a fast-paced environment.

EducationBachelor Honours Degree: Law, Military Science and Security (Required)

Click here to apply

Trust Manager

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. Trust and Operations Management methodology, governance and delivery objectives.

Job Description

Functional management:

• Set and execute the tactical strategy, plan the resource requirements for the business area, negotiate and secure its allocation and ensure delivery based on the agreed business targets

Operational Excellence:

• Oversee the design, implementation, maintenance and continuous improvement of operational activities

Change and programme management:

• Ensure the implementation of change programmes aimed at driving business strategy and improving operational efficiency

Business Risk and Compliance Management:

• Ensure the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite

Stakeholder Management:

• Actively promote and manage the collaborative engagement of internal and external stakeholders, including suppliers, clients, service providers, business partners and other Absa entities

People Management:

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development

Governance:

• Ensure the fulfilment of all required governance activities, including tracking and reporting

Experience and requirements:

• Legal background and/or Personal Injury Claims Case Management experience (RAF and Medical Negligence) will be advantageous

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Learning and Talent Support

mpowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe Learning and Talent Support will report to the Head of Leadership, Learning and Talent and work on the coordination of a range of learning and development activities and projects.

Job Description

Key accountabilities

Accountability: Learning and Development

• Process and follow up on all HRDC applications and queries
• Create and distribute L&D feedback survey, generate summary report and communicate findings
• Create, update and distribute L&D calendars using LMS and other tools
• Track L&D Budget and ensure payment of invoices.
• Ensure the development and maintenance of robust learning and development systems and processes

Accountability: Operations/ Administration

• Manage schedule of all courses
• Proactive manage attendance of courses across Absa Mauritius
• Provide MI (reporting & analysis) to Head of LLT on a regular basis
• Ensure refund from HRDC and reversal in relevant cost centres

Accountability: Stakeholder Management

• Maintain excellent liaison with internal customers
• Establish and leverage relationships with third party suppliers

Accountability: Control and Governance

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

EducationBachelor’s Degree: Human Resources Management

Click here to apply

Communication Manager

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary• Develop and implement a strategic communication plan aimed at strengthening Absa’s brand image and reputation across all stakeholder groups.
• Lead the creation, execution, and evaluation of high-quality communication Programms, ensuring timely delivery, budget adherence, and alignment with business objectives.

Job Description

•  Develop and maintain a comprehensive communication strategy aligned with the bank’s business goals.
•  Conduct communication audits and stakeholder analysis to identify gaps and opportunities.
• Lead planning for major initiatives such as rebranding, mergers, or product launches.
• Ensure alignment with regulatory and compliance requirements in all messaging
• Develop and manage an integrated communications plan that supports the business and aligns with Group strategic objectives and direction.
• Develop and manage internal communication strategies to ensure consistent messaging and alignment across the business.
• Develop and manage external communication strategies to ensure proactive exposure for the business and leadership thus helping to positively influence perceptions of stakeholders Absa.
•  Create engaging content for various channels, including press releases, articles, social media posts, and website content.
• Develop and maintain a crisis communication plan and protocols.
• Develop and manage stakeholder engagement strategies to build and maintain positive relationships with diverse stakeholder groups.
• Develop, implement and manage the public relations plan
•  Oversee the bank’s digital presence including website content, blogs, and social media

Preferred Education

• Bachelor’s degree in communications, Public Relations, Journalism, Marketing, or a related field.
• A Master’s degree (e.g., MBA or MA in Communications) is an added advantage.

Preferred Experience

• 10 years of experience in corporate communications, preferably within financial services or banking.

Knowledge and Skills

Knowledge

• Understanding how to align communication with business goals.
• Knowledge of how to build and maintain relationships with journalists and media outlets.
• Techniques for managing communication during reputational risks or emergencies.
• Strategies for engaging employees and promoting organizational culture.
• Familiarity with social media platforms, content strategy, and digital campaigns.
• Understanding how to communicate effectively with various internal and external stakeholders.

Skills

• Excellent Writing and Editing.
• Strategic Thinking.
• Leadership and Team Management.
• Presentation and Public Speaking.
• Analytical Skills.
• Project Management.

EducationBachelor`s Degrees and Advanced Diplomas: Communication Studies and Language (Required)

Click here to apply

Inbound Agent

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo deliver high-quality customer service by handling inbound calls related to banking products and services, resolving customer inquiries, and ensuring compliance with banking regulations and internal policies. The role requires excellent telephone etiquette and communication skills to build trust and rapport with customers.

Job Description

Resolving Complaints / Queries / Service requests Time split 90%

• Answer inbound calls professionally and promptly, ensuring a positive customer experience.
• Provide accurate information regarding products, services, policies, and procedures.
• Promote relevant banking products and services based on customer needs and eligibility.
• Resolve customer issues and complaints effectively while maintaining professionalism and customer satisfaction.
• Assist customers with account inquiries, transaction support, card services, and digital banking troubleshooting.
• Demonstrate excellent telephone skills, including clear articulation, active listening, empathy, and a calm tone under pressure.
• Undertake root cause analysis on all queries/complaints received to ensure reduction or eliminate repeated queries/complaints.
• Interact with internal stakeholders to determine reasons for delays in processing of customer applications and actively engage customers.
• Interact with internal stakeholders for query resolution.
• Identify trends in common errors driving customer complaints and propose suggestions to prevent recurrences and customer dissatisfaction.
• Escalate cases when necessary.
• Document customer interactions and transactions on the applicable system.
• Meet or exceed performance metrics including call handling time, customer satisfaction, First Day resolution, and first Point of Contact resolution.
• Maintain up-to-date knowledge of bank offerings and promotions.
• Follow contact Centre protocols and comply with data privacy regulations.
• Participate in training and development programs to enhance service delivery.

Accountability Control and Governance Time split 10%

• Compile daily MI on personal productivity
• Adhere to Data Privacy policy and standards at times.
• Abide to the Complaints standard and procedure manual.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards. Understand and manage risks and risk events (incidents) relevant to the role.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Internal Auditor – Data Analytics (Senior Specialist)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryWe are seeking a technically skilled and audit-savvy data analytics professional to join our Internal Audit team. This role is ideal for someone who thrives on using advanced analytics to enhance audit coverage, efficiency, and insight generation. The successful candidate will have strong coding capabilities (especially in SQL and Python), a solid understanding of risk and control environments, and a genuine interest in internal audit as a long-term career path.

Job Description

Key Responsibilities:

1. Audit Delivery Support

• Secure access to data warehouses and other relevant data sources.
• Manage secure data transfers from business units.
• Create and maintain data dictionaries and reusable datasets for audit use.
• Clean, transform, and prepare data for audit testing.
• Build and maintain reusable, automated audit analytics programs.
• Develop sustainable analytics models, scripts, and dashboards to support audit execution.
• Collaborate with audit teams to design and implement complex, insightful analytics tests.
• Ensure compliance with data security and transfer protocols.

2. Strategic Analytics Development

• Contribute to the execution of strategic analytics initiatives within Internal Audit.
• Identify opportunities to embed analytics into audit planning, fieldwork, and reporting.
• Develop and implement data-driven business monitoring programs.
• Research and evaluate emerging analytics tools and techniques relevant to audit.

3. Stakeholder Engagement

• Build strong relationships with data owners, business MI teams, and audit stakeholders.
• Act as a trusted advisor to audit teams on analytics opportunities and best practices.
• Provide training and mentorship to auditors on basic analytics techniques.
• Communicate progress and insights to Data Analytics Manager and Head of Department.

4. Knowledge Management & Continuous Learning

• Stay current with developments in data analytics, audit, and regulatory trends.
• Share knowledge and tools with peers across Internal Audit.
• Attend relevant conferences and training sessions to enhance skills and awareness.

5. Problem Solving & Innovation

• Apply analytics across the audit lifecycle: risk assessment, control testing, and outcomes analysis.
• Proactively identify opportunities to improve audit processes through analytics.
• Take initiative on additional tasks and projects that enhance audit value.

Minimum Qualifications & Experience:

• Bachelor’s degree in Informatics, Statistics, Computer Science, Actuarial Science, or a related field.
• Minimum of 5 years’ hands-on experience in data analytics, with a strong focus on coding-based tools.
• Proven experience in SQL and Python is essential.
• Proficiency in Excel and Power BI is expected, but not as primary tools.
• Familiarity with ACL, SAS, or R is advantageous.
• Experience developing analytics in support of risk, controls, or audit functions.
• Exposure to financial services or regulated industries is preferred.
• Relevant certifications (e.g., SAS, SQL, Python, data mining, machine learning) are advantageous.

Preferred Skills & Attributes:

• Strong understanding of relational databases and data warehousing.
• Experience developing dashboards and visualizations for audit or risk insights.
• Ability to work independently and manage multiple priorities.
• Strong communication and stakeholder engagement skills.
• Demonstrated ability to influence and collaborate with senior stakeholders.
• Comfortable working in a dynamic, agile environment.

You Are a Great Fit If You:

• Have deep technical skills and enjoy solving business problems through data.
• Are passionate about using analytics to improve audit effectiveness.
• Want to grow your career within Internal Audit, not just data science.
• Are proactive, self-driven, and comfortable with ambiguity.
• Enjoy working with both technical and non-technical stakeholders.

Special work requirements:

Proactive behaviour in a dynamic environment is key. Ability to identify a need and self-start is critical. Building solutions and packaging deliverables in analytical packages is key for delivery.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Senior Strategy Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary• To research, analyse and interpret, for the purpose of supporting the crafting of business strategies:
– the operating environment (economic, political, legal and regulatory landscapes)
– market trends (segments profiling, sizing and potential)
– the competitive landscape (strategies, models, propositions, activities)
– and consumer needs, expectations and behaviours
• To provide support to the Business and Strategy Manager in leading and influencing the formulation and monitoring the delivery of strategic projects and initiatives across all aspects of the bank’s activities.
• To identify and make recommendations to the bank with regards to new business opportunities for the organisation.
• To proactively provide internal stakeholders with the relevant support as part of the strategy management process.

Job Description

Economic Analysis, Market Intelligence & Competitive Analysis

• Support the Business and Strategy Manager to uncover new business opportunities and/or issues which might impact business strategies and financial performance, and provide timely intelligence with a view to inform decision making by:
  • keeping abreast of the macro-economic, political and legal and regulatory environments and monitor and analyse changes, trends and developments
  • continuously monitoring the local and international financial and banking sectors, identifying and assessing business and consumer trends
  • keeping track of competitor activities, analysing financial statements and performing competitive benchmarking and analysis
• Support the Business and Strategy Manager to develop economic and financial forecasts, assess the impact of economic developments, and develop recommendations to guide decision-making
• Assist the Business and Strategy Manager to build a network with economic expects, i.e. economists, other banks, independent economists, etc.

Strategy Development, Execution and Monitoring

• Provide economic, market and competitive insights and analysis which will help guide the business in taking strategic decisions
• Assist the Business and Strategy Manager to manage the strategy development and planning process
• Conduct analysis of industry, financial and competitor data to help formulate the business strategy detailing business opportunities and scenarios
• Proactively identify key drivers of business growth and formulate strategies aimed at further growing the business organically and/or inorganically
• Work with business heads and finance teams in the preparation of Short and Medium Term Plans (STP/MTP)
• Provide value adding feedback in respect of performance measures and objectives and support the development and implementation of robust scorecards for measuring business performance – financial and non-financial
• Complete data and feasibility analysis to support commercial strategic decisions
• Partner with the business to provide ongoing advice in the implementation of business strategy
• Develop and implement strategic performance management tools to track the performance and impact of key strategic initiatives
• Develop a robust tracking mechanism to monitor strategy execution for the different business lines, flag any key strategy execution risks and recommend mitigating actions
• Conduct performance analysis and prepare monthly performance reports with the support of the Finance department, assessing and highlighting improvements/deteriorations in performance, and ensure regular and timely cascading to all relevant stakeholders
• Present findings to senior management in a coherent and compelling manner, via presentations, written reports, supporting tables, graphics and appendices

Preferred Experience:

• A completed Bachelor’s degree, in Economics, Accounting, Finance, Banking or other Business-related field, with a strong academic record from a recognised academic institution.
• A Master’s degree in Economics, Accounting, Finance, Banking or other Business-related field from a recognised academic institution would be an advantage.
• A minimum 3-5 years of relevance experience.

Experience & Skills:

• Proven experience in developing evidence-based strategy through analysis, and communicating strategy to a wide range of audiences, including senior executives
• Proven experience in financial analysis and project management
• Strong analytical and problem-solving skills
• Strong report writing, verbal communication, facilitation and presentation skills
• A comprehensive understanding of the banking and financial services sector
• Deep understanding of the macroeconomic, political, legal and regulatory environments, and potential impact thereof on the bank’s strategies, activities and performance

Behavioural Competencies:

• Strategic thinker with good business acumen
• Good team player willing to contribute to the team’s work and culture, supporting colleagues and playing a vocal part in team meetings
• Engaging and persuasive with excellent interpersonal and relationship-building skills
• Credible presence and strong ability to communicate with senior leaders
• Able to dynamically manage concurrent demands within short time frames in a fast-paced environment

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

We wish you all the best with your applications