MTN Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Manager – Customer Reliability Engineer

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Job Description

• Achieve measurable improvements in system uptime and performance by implementing robust reliability engineering practices and leading incident prevention initiatives.
• Reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through streamlined incident response protocols and team readiness, ensuring minimal disruption to customers.
• Build, lead, and develop a skilled team of Customer Reliability Engineers with a strong focus on ownership, collaboration, and continuous learning.
• Ensure that reliability is embedded into service design, development, deployment, and operations by partnering with engineering, product, and operations teams.
• Deliver clear and actionable reporting on reliability metrics to support leadership decision-making and continuous improvement.
• Align reliability goals with customer expectations by addressing root causes of service degradation and championing seamless user experiences.

Responsibilities

• Identify and address potential reliability risks before they impact customers by implementing observability tools, runbooks, and automated responses.
• Drive reliability improvements that also reduce operational costs by eliminating manual processes, optimizing resource usage, and reducing reactive work.
• Ensure the continuous and stable operation of customer-facing systems by applying reliability engineering principles and best practices.
• Oversee timely incident response, root cause analysis, and implementation of long-term fixes to prevent recurring issues and improve service resilience.
• Build and lead a high-performing reliability engineering team, providing coaching, mentorship, and career development to support individual and team growth.
• Work closely with software engineering, DevOps, product, and support teams to embed reliability into the end-to-end service lifecycle.
• Ensure effective monitoring systems, dashboards, and alerts are in place to detect, respond to, and analyze system performance and failures.
• Define and drive the implementation of a reliability roadmap aligned with business objectives, system scalability, and customer needs.
• Translate system performance into customer impact metrics (e.g., NPS, downtime minutes) and work to continuously enhance the end-user experience.
• Track and report on key reliability metrics such as uptime, latency, error rates, and incident frequency to support transparency and data-driven decisions.
• Proactively identify technical and operational risks, ensuring mitigation strategies are in place and aligned with compliance standards.
• Foster a culture of experimentation and improvement by exploring automation, new tools, and process enhancements to strengthen reliability practices

Qualifications

Education:

• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.
• Certifications in relevant areas such as Site Reliability Engineering (SRE), DevOps, ITIL, or Cloud Infrastructure (e.g., AWS, Azure, GCP) are highly desirable.
• A Master’s Degree in Technology Management, Engineering, or Business Administration is an added advantage 

Experience:

• Experience:7–10 years of experience in IT operations, systems engineering, or reliability engineering within a technology-driven environment.
• At least 3–5 years in a leadership or managerial role, with proven experience leading reliability or DevOps team

Skills :

• Hands-on experience implementing and managing observability platforms, monitoring tools (e.g., Prometheus, Grafana, Splunk), and automation frameworks.
• Demonstrated ability to lead incident response efforts, conduct root cause analysis, and implement sustainable, long-term service reliability improvements.
• Experience working in agile environments and with cross-functional teams, including software development, infrastructure, product, and support.
• Strong understanding of cloud-native technologies, container orchestration (e.g., Kubernetes), CI/CD pipelines, and infrastructure as code (e.g., Terraform, Ansible).

Click here to apply

Manager – External Communication

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Job Description

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.  

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. 

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! 

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello 

• Lead with Care 
• Can-do with Integrity 
• Collaborate with Agility 
• Serve with Respect 
• Act with Inclusion 

The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s External Communication function must therefore ensure the successful delivery in the context of:

• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Macro-social and political climate intricacies of our operating environment 
• Management of executive and local shareholder expectations across all 16 markets and aligning them to MTN’s plans and strategies
• Management of customer, supplier, and other stakeholder expectations through communication
• Fast-changing role of communications, with influencing factors that include social media, global economic slowdown, emerging stakeholder management etc.
• Dynamic and fast-changing organisational requirements
• Management of customer and stakeholder expectations across all 16 markets and aligning them to MTN’s strategy, objectives, and plans 
• Internal organisational communication across a varied and deadline-driven corporate communications environment
• Need to continuously innovate the way business is conducted
• Growing pressure from stakeholders for disclosure and transparency 

Responsibilities

Key Performance Areas: Core, essential responsibilities/outputs of the position (KPAs) 

The Manager: External Communications will be accountable for achieving the following objectives:

• Implement communication strategies under the guidance of the Senior Manager to enhance MTN Group’s reputation and stakeholder engagement.
• Work closely with group functions such as Investor Relations, Marketing, Finance, Stakeholder Relations, and Sustainability, as well as platform businesses, to design and roll out at least five comprehensive strategic external communication campaigns on crucial topics such as Digital and Financial Inclusion, stakeholder, and sustainability initiatives.
• Develop and implement comprehensive external communication strategies that align with MTN’s Ambition 2025 strategy. Innovate in narrative construction, messaging, and audience engagement to effectively communicate globally across diverse markets.
• Support in the execution of integrated communication campaigns tailored to diverse markets and stakeholders.
• Management of day-to-day media relations, including responding to and monitoring the media relations mailbox, managing media inquiries, preparing press releases, and coordinating media briefings.
• Assist in the management of the creation and distribution of media kits, press releases, and other PR materials. Ensure accurate and consistent messaging that aligns with MTN’s strategic objectives.
• Assist in the development of high-quality content for external communication, including speeches, presentations, and thought leadership articles that align with MTN’s strategic messaging.
• Ensure content is tailored to various platforms and audiences, maintaining consistency and alignment with MTN’s overall communication goals.
• Monitor and analyze the effectiveness of communication campaigns and strategies, using metrics and KPIs to assess impact and identify areas for improvement.
• Prepare reports on media coverage, campaign results, and public relations activities, providing actionable insights to senior management.
• Support in the preparation and management of crisis communication materials and strategies.
• Actively participate in issues scanning, analysis, and tracking to anticipate and mitigate potential matters impacting MTN’s reputation and brand.
• Coordinate the planning and execution of communication events such as press conferences, public announcements, and media briefings.
• Evaluate the impact of communication campaigns and events to ensure objectives are met and identify areas for improvement.
• Monitor and report on the effectiveness of external communication initiatives.
• Stay updated with the latest trends in external communications and public relations to bring innovative ideas and practices to the team. 
• Provide insights and recommendations for enhancing the strategic communication approaches based on analytics and stakeholder feedback.
• Work closely with other departments and business units to ensure seamless integration of communications strategies.
• Provide communications support and advice to enhance MTN’s corporate affairs and sustainability initiatives.

Key Deliverables

• Develop strategic communication campaigns annually under the guidance of the Senior Manager, aimed at enhancing MTN Group’s reputation and stakeholder engagement.
• Support the execution of integrated communication campaigns tailored to various markets and stakeholders, ensuring strategic alignment and coherence.
• Organize and conduct regular coordination meetings and workshops that result in demonstrable improvements in communication practices and increased synergy among Opco teams.
• Collect, analyze, and report communication performance data from each platform/function, providing actionable insights that lead to strategic adjustments and enhancements.
• Support the delivery of external communication strategies and action plans.
• Assist in the management of online and social media reputation tactics.
• Ensure alignment of department activities with strategic objectives and budget constraints.

Role Dependencies

• Working across functions, businesses, and markets 
• Deep understanding of the MTN business strategy 
• Accuracy and detailed orientated
• Timely recommendations for decision-making and rapid response 

Qualifications

Education:

• Degree in Communications, Journalism, Public Relations, or a related field. Postgraduate degree would be advantageous 
• Relevant certification / accreditation / membership with professional body as required for role 

Experience:

• Minimum 5 years’ experience in a similar role.
• Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
• Worked across diverse cultures and geographies would be advantageous. 
• Experience working in a medium to large organization would be advantageous.

Competencies:

• Motivated self-starter 
• Excellent communicator, strong writer with presentation and organisational skills 
• Strong organizational and project management skills.
• Business acumen to understand business risk and challenges, and recognise corporate opportunities 
• Proficient in handling digital communication platforms.
• Decisive Problem Solver, Innovative Value Creator, Results Achiever, Operationally Astute
• Culture and Change Champion, Relationship Builder
• Ability to work effectively under pressure and manage crisis situations.

Other:

Regional and international travel

Click here to apply

Senior Manager – Commercial Operations and Delivery Excellence

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Job Description

•To lead commercial planning activities, enablement and execution across channels & regions in line with the commercial operations strategy  and so as to continuously improve sales performance

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•To drive sales and channel enablement with aim to ensure sales teams are well-resourced with the resources, training, and knowledge of available products & services to actively drive sales  across channels

Strategic Input

•Support and contribute to the development of the functional strategy in line with the overarching business goals

•Ensure  effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps

•Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Responsibilities

Operational Delivery Management: Commercial Operations & Planning

•Manage the yearly planning cycle. Drive all activities related to the planning cycle ( pans, budgets) in collaboration with stakeholders

•Ensure effective sales performance reporting across commercial operations sales channels and regions

•Build diagnostic reports that provide insights to predictive business performance across channels:

•Sales and pipeline management  reports

•Targeting & Forecast reports

•Regional revenue performance reports

•Drive End-to End Channel Business  planning activities for commercial operations in collaboration with commercial operations finance business partnering community

•Provide Channel Sales Management with insightful analysis and decision making support

•Define and manage commission and incentive processes

Sales Execution

•Develop, Facilitate and track Sales Execution strategies across channels against business plans

•Set-up, manage and execute Route-To-Market Projects for Sales Channels and Regions, including implementation

•Set-up and support Sales Execution improvement programs, tools and materials

•Manage the capability development needs for sales community. Ensure sales teams are adequately resourced with the resources, training, knowledge of the available products & services to actively drive sales across the channels

•Accountable for creating sales execution and channel look of success (DAVE)

•Ensure overall Trade Execution is aligned to the business strategy

•Provide support to both the channels and Regions to achieve business objectives

•Manage Trade Promotional activities 

•Manage the deployment of Point of purchase/promotional material

•Manage Market execution against standards (look of success)

•Manage New product launches

•Compile and issue analytical reports on execution opportunities and gaps

Continuous Improvement

•Develop and foster best practices and lessons learned with business leaders

•Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated

•Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into commercial operations

•Initiate change to continually improve all aspects of sales execution and drive continuous improvement as an important element of service delivery

Governance

•Define governance programmes and mechanisms in order to track and measure adherence thereto

•Prepare and participate in key governance forums and committees

•Raise and escalate issues affecting portfolio and governance as appropriate

•Develop and implement processes and systems to enhance effectiveness and ensure achievement of Commercial Operations targets

•Review and identify key risks, issues, and dependencies and set mitigation actions

•Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Budget Management

•Forecast, plan, develop and review the Commercial Operations budget, ensuring that it provides MTN with return on investment, and obtain approval thereof

•Manage , optimise and communicate the budget, expense report, ensuring that all expenditure is in line with the budget and reforecast

•Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios

•Identify opportunities to generate additional revenue

•Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle taking any known changes in new products or services into consideration

•Manage project or initiative budgets in line with business objectives

•Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

People Leadership/ Management

•Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment

•Create and implement personal development plans

•Define the divisional KPAs and KPIs that will be cascaded down to each area

•Manage Performance and identify training needs. Coach and guide subordinates

•Enable and model healthy employee relations and collaborative teamwork

•Manage diversity, develop, and embed an Employment Equity plan for the business area

•Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management

•Act as an ambassador for the  CPA team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour

•Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Qualifications

Education

•Minimum of 4 year tertiary degree (Marketing, Communication and/or Business)

•Masters advantageous

Experience 

•Min 8 years of relevant work experience in a global / multinational business environment (understanding of emerging and mature markets advantageous)

•Manager track record of 5 years or more, with at least 3 years in  Telecomms or FMCG

•Deep understanding of Trade Marketing and Sales Execution business models and industry related best practices

•Track record in Commercial/Sales Planning

Click here to apply

Analyst – Service Integration

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Job Description

Reports To: Manager – Service Integration and Special Projects

Division: Customer Relations

Mission:

• Develop and manage best practice standards and transformation initiative delivery to respond to internal and external drivers, challenge existing practice and identify new and better ways of working in order to accelerate the retail space towards achieving its strategic outcomes, whilst maintaining balance between sales, service and compliance and increasing quality and customer satisfaction.

Description:

• Mining of data from Power BI tools for analysis. 
• Provide data and analysis to support the business planning process by management. 
• Ensure generation of relevant report (daily, weekly, and monthly across all retail channels for management decision making purposes.
• Audit and review of data to ensure data integrity and adherence to data governance policies.
• Provide intelligence to support business planning.
• Establish logistics of delivery schedules, monitor/supervise progress and contact clients, vendors, and suppliers to resolve problems.
• Maintain brand alignment in rendering sales and services in service centre environment. 
• Collaborate with relevant departments’ e.g.  Marketing in deploying promos. 
• Analyze and report customer impacting trends, Including Competitive Intelligence to guide management decisions.
• Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
• Ensure generation of relevant reports for management purposes. 
• Develop key account management tactics in line with the organization’s value proposition.
• Participate in developing and improving project management capability, standards, methods, processes that will improve performance and efficiency of the unit.
• Create, maintain, and deliver high quality process documentation and process re-engineering.
• Ensure proper design, implementation, and availability of technical support for user systems within assigned division/ department.
• Co-ordinate activities of Franchise outlets as regards service delivery and ensure optimum stock levels and sales in the outlets.
• Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development. 
• Oversee technical activities and associated administrative duties in the franchise outlets.  
• Co-ordinate document vetting activates and ensure the completeness and accuracy of all documents and information.
• Develop compelling business case, problem statement and project charter for management consideration and implementation across MTN Walk-in touch points.
• Analysis and Reporting of Fortnightly regional performance using Power BI tools for management decision making.
• Analysis and computation of commission due to all franchise outlets pan Nigeria.
• Analyze and report customer-impacting trends, Including Competitive Intelligence, data mining using customers behavioral and spend patterns. 
• Maintain brand alignment in rendering sales and services in service Centre environment.

Education:

• First degree in any relevant discipline
• Fluent in English

Experience:

3 – 7 years’ experience which includes:

• Experience working in a medium-sized organization 
• Experience in Change Management
• Experience in Business planning and analysis 
• Experience in Project Management
• Proficient use of MS Office Suite – Excel, PowerPoint

Click here to apply

Analyst – Proposition and Customer Insights High Value

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Job Description

Reports To: Manager – Proposition and Customer Insights High Value

Division: Marketing

Mission:

• Responsible for analyzing customer data and market trends to inform proposition development and optimization. 
• Work closely with cross-functional teams to develop customer-centric propositions that drive business growth.
• To implement, monitor and report on customer connection, usage and retention initiatives to drive achievement of business objectives for market segment of the consumer market.
• Analyst will support the Manager, HV Segment in the execution of the Segment’s strategy

Description:

• Ensures market penetration, growth and profitability through effective implementation of postpaid and segment strategies
• Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
• Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
• Maintain and build brand strength through advertising, media and any other marketing means, managing relationship with key media agencies 
• Manage and coordinate brand promotion, product launch and re-launch from end-to-end.
• Responsible for end-to-end implementation of operational strategy for acquisition & retention of postpaid customers via strategic and tactical interventions
• Prepares /compiles agreed periodic reporting for the attention of the Manager, High Value 
• Conduct frequent product testing for all products/tariff plans and resonating capabilities on the products
• Collaborate with CuS, S&D, Brands & Communication, finance, HR Learning & development etc. to ensure flawless execution of HV products and initiatives

Education:

• First degree in any relevant discipline 
• Fluent in English

Experience:

3 – 7 years’ experience in an area of specialization; with experience working with others

• At Least 2 to 3 years’ experience in segment management 
• Customer contact and understanding of customer behavior
• Marketing plans, advertising materials and product life cycle monitoring
• Experience in Telecommunications Industry/tech
• Experience in Project Management
• Proficient use of MS Office Suite (Excel, PowerPoint, Power BI, ERP)

Click here to apply

Analyst – Master Brand Youth Teens Data Group Projects

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Job Description

Reports To: Manager – Master Brand Youth Teens Data Digital Convergence Group Projects

Division: Marketing

Mission:

• Develop Thematic, Voice centric and Enterprise solutions campaigns that build strong brand equity as well as guide customers into the immersion of a bold new digital world so they can make progress in life and leverage brand assets to drive customer acquisition, retention and incremental usage across all customer and Business segments.

Description:

• Develop and execute brand equity building strategies for Masterbrand.
• Support to manage strategic framework for the development of Thematic, Voice & Data propositions for Youth, Teens, Digital services and other Enterprise/Group- wide business campaigns.
• Monitor key market indices as they affect brand perception, preference, affinity, equity, revenue and market share.
• Assist in developing rollout plans and route to market strategy for all thematic campaigns
• Assist in developing communication materials for all Thematic, Voice & Data propositions for Youth, Teens, Digital services and other Enterprise/Group- wide business campaigns.
• Develop, execute and manage brand equity and affinity growing projects and support segments on other brand building projects 
• Conceptualize consumer acquisition and usage increment promotions in conjunction with segment managers to leverage brand properties
• Leverage MTNF initiatives to enhance brand equity (Develop cause marketing advertising campaign with Corporate Services)
• Provide Brand support to other functions like HR/Network Group/IT, Risk, Investor Relations, CR etc. 
• Supervise and manage all relevant advertising agencies with the brand managers.
• Manage production of advertising creative materials e.g. Outdoor, TV, Press and Radio etc
• Monitor Competitor activities – (Other Telcos, MVNOs, FMCGs) 
• Support Strategic Management of all thematic campaigns in building brand equity, data & voice proposition initiatives to stimulate adoption as well as Group/Enterprise-wide business campaigns to drive product awareness/adoption in business communities.
• Ensure prominent visibility of all MTN branded Enterprise-wide business campaigns across the country, using both traditional and digital mediums of advertising.
• Manage documentation and coordination of the creative agency. Documentation will include but not restricted to, raising contracts, processing payment, resolving any issues etc.
• Ensure compliance with the MTN brand CI rules across all branding materials; POS materials, merchandising materials etc.
• Ensure Thematic, Voice & Data propositions for Youth, Teens, Digital services and other Enterprise/Group- wide business campaigns are deployed effectively to deliver business objectives to the brand in time, to cost and in-full.
• Effective monitoring of competitor’s activities and consumer promotions initiatives etc.
• Support in formulating marketing communication strategies for brand building initiatives to drive brand equity and TOMA.
• Formulate communication strategies designed to drive adoption for voice propositions and Enterprise business offers. 
• Coordinate all Advertising, Public Relations and Events related to thematic launches.
• Develop communication messages that will position MTN as network of choice in the minds of individual customers and business entities thereby achieving mental leadership in the adoption of products, services and solutions.

Education:

• First degree in related discipline 
• Tertiary qualification in marketing, economics or any other social science
• MBA will be an additional advantage
• A professional qualification of CIM or any other marketing related professional body
• Member of NIM (Nigerian Institute of Marketing)
• Membership of ARCON would be an added advantage.
• Fluent in English

Experience:

3-7 years’ experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing stakeholders
• Experience working in a medium to large organization
• Experience in brand management and project management in a marketing department or advertising
• Experience of Brand strategy, Positioning, and Communication strategy with broad knowledge of brand management
• Excellent Marketing communication skills especially in the development of communication messages.
• Experience in stakeholder management/engagement
• Experience in FMCG or telecommunications market

Click here to apply

Representative – Sales and Trade Development Okoko

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Job Description

Reports To: Manager – Sales and Trade Development Lagos Mainland

Division: Sales and Distribution

Mission:

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

• 1–3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

Click here to apply

Specialist – Cybersecurity

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Job Description

Reports To: Senior Specialist – Cybersecurity

Division: Information Technology

Mission:

The role Leads and continually improve the Enterprise Cyber security posture, provide technical expertise on all MTNN Enterprise wide Security related issues and work with MTN Group Security to define appropriate Frameworks.

Description:

Assist with cybersecurity initiatives in conjunction with Group Cybersecurity team.

Design and implement security controls to safeguard and monitor events for information systems, enterprise applications and data.

Support with implementation of Information Security projects.

Support the continuos optimization and upgrades of existing security solutions like SIEM, Vulenrability, Data Secrity & Security Analytics.

Drive internal and external vulnerability assessment, penetration tests engagements and manage results to remediation.

Respond to escalated security events and drive security incident response processes to ensure timely resolution with minimal disruption.

Design, document, and deploy secure infrastructure solutions to enhance and evolve the security posture of the business to ensure integrity, availability and confidentiality of all critical enterprise data.

Support with annual Red team & Blue team exercise to improve enterprise security.

Provide expertise on security tools, including but not limited to firewalls, Web Application firewalls, IDS/IDP, anti-malware software.

Liaise with stakeholders in respect of operational implementation of security policies and best practices.

Collaborate with the Client Server Team to ensure that technical plans are practical, controls are sustainable, and implementations are managed to minimize risks and adverse impact to servers, workstations and user productivity.

Implement the infrastructure, configurations and processes to monitor security related events.

Prevent data loss and service interruptions by researching new technologies that will effectively protect the enterprise network.

Document and operationalize information security processes.

Ensure all security system documentation is up to date.

Support Business Risk Management in security related investigations.

Drive the planning and action remedies required to prevent exposures to information security related threats.

Perform security incident response and management.

Interface with relevant Support Teams to resolve security vulnerabilities within the Enterprise systems and Applications.

Drive knowledge management and best practices sharing within own unit, department, division, or enterprise-wide as required.

Education:

Minimum of First Degree in Computer Science, Engineering, Information Technology/Systems or related discipline preferred

Possession of a post graduate degree in related IT, Engineering field will be an advantage

Possession of a professional IT certification (Certified Information Security Systems Professional (CISSP)

Possession of other Cybersecurity related certification is desirable

Experience:

3-7  years’ experience in an area of Security specialisation; with experience working with others

Experience working in a Large organization and preferably in the Telecommunications industry

Strong background as an Engineer/Architect in application security infrastructure and various network technologies to include devices such as firewalls, VPN, intrusion/extrusion detection, vulnerability & risk assessment tools, encryption technologies, virus/worm/malware prevention, E-business and web application technologies, Data Loss Prevention, whole disk & device encryption solutions, two-factor authentication, common Windows (desktop & server) platforms,

Experience with Microsoft, Solaris, Unix, Oracle and MS SQL

Experience working in telecommunications industry

Managing network and / or network security

Knowledge should be current with information security best practices and global trends

Knowledge of security best practices such as; defense in-depth, least privileges, need-to-know, separation of duties, access controls, encryption

User account identity, authorization and authentication management.

Security incident and event management

Experience in researching new or emerging technologies and processes that may be incorporated as solutions to reoccurring security concern

*Eligible Females and People with Disabilities are encouraged to apply.

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Coordinator – Order Fulfilment

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Job Description

Mission/ Core purpose of the Job:

To effectively handle service orders from customers to ensure that the delivery of services is completed on time within SLA and creates a positive customer experience. To be responsible for providing sales administrative and customer support, overseeing, and managing order workflows, and resolving order queries, complaints, and escalations as per SLA. The Order fulfilment agent is the central point of communication between Supersonic, third-party partners, and customer. Ensures that orders are handled effectively, errors are promptly addressed, and customer service is maintained by preventing cancellations due to fulfilment issues.
Responsible for overseeing order workflows on internal and external systems, handling and updating orders where applicable, provide feedback on delayed orders and continuedly following up on such orders to reduce the time between the order to activation of a service. 

Responsibilities

Key Performance Areas:

Task Complexity:

•Process and manage all technology orders from order placement to completion, ensuring adherence to SLAs.
•Work on allocated emails, tickets and tasks. 
•Capture and update order details accurately in relevant portals and systems.
•Proactively identify and address any order errors, resolve issues, ensuring accurate and timely order placement.
•Provide administrative support to sales teams and meet minimum performance deliverables and service levels.
•Maintain accurate records of orders on the business system
•Provides customer support telephonically, through emails, chat and or social media.  
•Communicate effectively with customers, addressing inquiries and concerns in a professional and timely manner through the relevant communication channels.  
•Produce reports and feedback to the Team Leader.
•Feedback on administrative and support tasks allocated and progress.
•Assist with customer escalations and resolutions.
•Proactively identify potential order fulfilment issues that could lead to customer cancellations and take steps to prevent them.

Behavioral qualities:

•Exceptional organizational and time management skills, with the ability to multitask and meet deadlines effectively.
•Strong attention to detail and proactive problem-solving abilities.
•Outstanding communication and interpersonal skills, both written and verbal, with a customer-centric approach.
•Ability to work both independently and collaboratively in a team environment.
•Passionate about problem-solving and able to adapt to dynamic work scenarios.
•Team orientation – strengthening teams OR working in an integrated team environment.
•Resilience – maintaining composure and dealing effectively with stress
•Service orientation
•Customer centricity
•Flexible and adaptable – changing opinions / behavior in the light of changing situations
 

Qualifications

Education: 
•Minimum of 1 year diploma in relevant field 
•Fluent in English

Global Experience Standards:
•Minimum 3 years’ experience in a similar customer-facing role with a focus on order fulfilment, sales support, and administration.
•Previous experience in the telecommunications or internet service provider industry is preferred.
•Familiarity with order processing systems and sales terminology

General working conditions:
•Pressure at certain peak times
•24/7 working environment
•On-site (work from office)

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Representative – Customer Service

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Job Description

Global influences, environmental / industry demands, organisational mission, etc.)

Responsibilities

• Consumer satisfaction.
• In branded store:
– accountable for cash and stock
– accountable for sales and meeting sales targets
– accountable for stock shortages
– Provide consumer advice and education / share product knowledge
– Manage stock in store:
– Management of shortages.
– Obsolescence
– Promotional stock merchandising
– Manage operations in store:
– Warranties
– Customer cell phone repairs (where applicable)
– Returns
– OBF’s
– Identify issues and resolve
– Communication, in outlet, and with MTN
– Maintain company’s policies and procedures.
– Manage and account for all cash.
– Conduct actual system transactions eg. activations, suspensions, migrations etc.
– Relevant paperwork and documentation.
– General Customer services: turnaround time, queuing time, accuracy, and productivity.

Supervisory / Leadership / Managerial Complexity: None
Role Complexity: Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this
would be additional complexity that should not be inherent in this position, but the incumbent has responsibility for.
Example HR Managers having to manage an IT function.

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as
well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.
Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level
of impact.

Collaboration: Refers to formal and informal relationships
Responsibility towards:
• who are they and what do they receive from the incumbent
• direct reports,
• matrix reports,
• key customers,
• key suppliers,
• relations, etc.

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of
freedom in decision-making.
Can make decisions within prescribed criteria.

Authorities:
As per delegated authority.

Qualifications

Education:

– Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
– Fluent in English and language of country preferable

Experience:
– Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
– Experience working in a small to medium organization

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