Western Cape Department of the Premier

To apply, click on the link at the end of the posts and all the best with your applications.

Call Centre Officer: People Management Contact Centre, Ref No. DOTP 80/2025

Closing Date
2025/10/20
Reference Number
WCG250918-2
Tracking Number DOTP 80/2025
Job Title Call Centre Officer: People Management Contact Centre, Ref No. DOTP 80/2025
Department Department of the Premier
Salary level 7
Enquiries Ms B Esau at (021) 483 7037
Job Type Permanent
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town, CBD
Job Purpose
The Department of the Premier, Western Cape Government, requires a service-oriented individual to support internal staff across eleven departments by responding to HR-related enquiries through the People Management Contact Centre, which includes the Call Centre, Walk-in Centre, and Mobile Contact Centre services.

Minimum Requirements
3-year National Diploma/B-Degree (equivalent or higher qualification) in Human resources, Public Management or related field; A minimum of 1 year relevant Human Resource and/or Call/Contact Centre experience.

Recommendation
None.

Key Performance Areas
Handle Human Resource (HR) related enquiries; Respond professionally to HR-related enquiries received via telephone, email, or walk-ins by identifying the nature of the query and providing accurate guidance on HR policies, procedures, and processes such as leave, pensions, housing, recruitment, and performance management; Accurately capture and categorise client interactions in the enquiry management system, ensuring client details are updated, enquiries are classified by type and urgency, and resolution statuses are maintained; Escalate unresolved queries and follow-up; Maintain and update HR-related databases and platforms, support reporting through accurate data compilation and analysis of enquiry trends, and provide statistical inputs to inform workforce planning and decision-making; Assist clients with completing required documentation, ensure forms are correctly filled and supported and forward to the appropriate HR unit, Facilitation of a mobile contact centre service : Support the planning and delivery of mobile contact centre initiatives by coordinating logistics and stakeholder engagement while assisting with client enquiries during events; It will be advantageous to a valid (Code B or higher) driving licence. NB: People with disabilities that restrict driving abilities, but who have reasonable access to transport, may also apply.

Competencies
Knowledge of the following: HR policies, procedures, and relevant legislation (e.g., Public Service Act and regulations); Client care principles and information management; Internal and external communication protocols; Interpretation and application of HR related policies and guidelines; Use of relevant enquiry management system/ case management system; MS Office applications and HR systems (e.g., PERSAL or similar).

Skills needed: Communication (written, verbal and presentation); Attention to detail and accuracy under pressure; Analytical and problem-solving; Data management proficiency; Professionalism, patience, and a positive attitude; Ability to work independently and collaboratively in a team; Self-motivated, disciplined, and deadline oriented; Data capturing; Strong planning, organizing and coordination abilities; Conflict resolution.

Remuneration
R 325 101 – R 382 959 per annum (Salary level 7)

Note on remuneration: Service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Notes
Shortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to do practical and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to 16.00. Contact the helpline at 0861 370 214. For all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

Click here to apply

GRADUATE INTERNSHIP PROGRAMME 2025/2026

Closing Date
2025/09/22
Reference Number
WCG250912-4
Tracking Number GRAD 2025-2026
Job Title GRADUATE INTERNSHIP PROGRAMME 2025/2026
Department Department of the Premier
Salary level N/A
Enquiries Ms B Kirkwood at (021) 483 2024/ Ms Y Dempers at (021) 483 0742
Job Type Internship
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town, CBD
Job Purpose
The Western Cape Government invites unemployed South African graduates residing in the Western Cape to apply for the Graduate Internship Programme for 2025/2026. This is a Youth Development Programme that provides successful interns the opportunity to gain valuable practical work experience for a period of 3-24 months.

Minimum Requirements
You desire an opportunity to gain practical work experience.
You are a South African citizen and reside in the Western Cape
You are between the ages of 20 and 35
You are in possession of a completed:
Certificate (NQF 5),
Diploma (NQF 6),
Degree (NQF 7) or
Post Graduate Qualification (NQF 8 and higher)
Recommendation
You are financially constrained and you have no network or support to help you make career choices.

Key Performance Areas
On-the-job training will be provided in one of the following departments:

Agriculture
Police Oversight and Community Safety
Cultural Affairs and Sport
Department of the Premier
Economic Development and Tourism
Environmental Affairs & Development Planning
Department of Infrastructure
Local Government
Mobility Department
Provincial Treasury
Social Development.

Why should you apply?

You will acquire skills and work experience that will make you more marketable to future employers. You will acquire contactable references on your CV. You will gain career awareness exposure to assist you in making informed career choices together with a network to support and guide you.

Applicants who do not have access to computers are encouraged to make use of the following internet facilities to complete the online application:

Your local library
Your local Thusong Service Centre
E-Community Forums and e-Centres in rural towns
The Western Cape Government Walk-in Contact Centre
An internet café.
Competencies
Skills needed:

Good communication (writtenand verbal) skills in at least two of the official languages of the Western Cape;
Proven computer literacy (MS Office);
Ability to operate office equipment;
Planning and organising skills.
Remuneration A stipend will be paid as determined by the Department.
Notes
Preference will be given to the students that studied at Institutions in the Western Cape.

Only online applications will be considered, no late, emailed or faxed CV’s will be accepted as an application. Please ensure that you submit your application on/or before the closing date of 22 September 2025.

Kindly note, there are no specific start date, your application will be kept on our database for a 12 month duration.

Applicants who passed the final examinations will be considered. The final results will be verified. Also, other personal information and documentation will be verified in terms of legislation. Applicants are requested to attach the following documents to their profile: • Your Curriculum Vitae (preferably in MS Word) • Your Identity document (ID) • Your Qualification (academic results from the academic institution).

Please note that the application process consists of 2 (two) phases, the 1st phase, deals with registration and the 2nd phase with the actual application.

Phase 1: 1. You must click on “Create Account” 2. Complete the required information and attach all required documents 3. Ensure your profile is complete and select submit to finish the registration process 4. You will receive an e-mail from Western Cape Government Careers to verify your email address, 5. Once you have confirmed your e-mail address, registration is complete.

Then to next phase. Phase 2: 6. Find the Internship and click “APPLY” on the actual advertisement 7. Complete the application questions and click “submit” 8. You will receive an email confirming that your application has been received. Kindly note that technical support is only available from Monday to Friday from 8:00 to 16.00 should you experience any difficulties with your online application you may contact the helpline at 0861 370 214.

Click here to apply

Psychologist, Ref No. DOTP 71/2025

Closing Date
2025/09/29
Reference Number
WCG250818-5
Tracking Number DOTP 71/2025
Job Title Psychologist, Ref No. DOTP 71/2025
Department Department of the Premier
Salary level OSD
Enquiries Ms J Roux at (021) 466 9713 / 082 906 5530
Job Type Permanent
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Purpose
The Department of the Premier, Western Cape Government has an opportunity for an experienced registered Industrial Psychologist to enhance individual, group and organisational behaviour initiatives/interventions.

Minimum Requirements
A Master’s Degree in Industrial Psychology; Compulsory registration as Psychologist (Industrial) with the Health Professions Council of South Africa; A minimum of 3 years post – registration experience as Industrial Psychologist with the HPCSA.

Recommendation
None.

Key Performance Areas
Develop, guide and advise on complex theories and models in order to enhance behavioural, group and organisational behaviour; Responsible to perform psychometric and other assessments in order to determine the potential and/or suitability for training, development and recruitment and to determine individual, group and organisational effectiveness; Assess organisational behaviour dynamics; Design and develop assessment tools; Advise on institutional improvement and development based on diagnostic surveys and assessments; Advise on development of policies; Report on IP research; Develop and Execute culture and leadership development interventions to improve organisational performance; Apply paradigms, theories and models to enhance organisational behaviour; Facilitate and implement Western Cape Government Transversal Culture Programmes; Project management and Reporting; It will be advantageous to have the following: Experience in Leadership and Culture Interventions ; A valid (Code B or higher) driving licence. NB: People with disabilities that restrict driving abilities, but who have reasonable access to transport, may also apply.

Competencies
Knowledge of the following: Group dynamics (roles and stages of group development); Health Professions Act, 1974; HPCSA Code of Ethics for Professionals; HPCSA training requirements; Scope of practice for Psychologists; Maintenance of professional registration through participation in continuous professional development; Research methods and statistics (action research, quantitative and qualitative); Mentoring and coaching practices; Project management; Protection of Personal Information Act, 2013 Key elements of policies, frameworks, norms and standards on organisational performance; Labour Relations.

Skills needed: Analytical; Change management; Conceptual, interpretive and formulation; Conflict resolution; Diagnostic; Diversity management; Facilitation and process consultation; Influencing; Innovative; Problem-solving; Intervention design; Interviewing; Leadership; Listening; Mentoring and coaching; Motivation; Negotiation; Networking; Planning and organising; Presentation; Professional judgment and reasoning ability; Project management; Research; Strong people skills and relationship building; Team building and strong interpersonal skills; Verbal and written communication.

Remuneration
R 872 709 per annum (Grade 1) – OSD as prescribed.

Note on remuneration: Cost-to-employer (CTE) remuneration packages for certain occupation-specific dispensations (OSD), the middle-management service (MMS) and contract positions are inclusive of all costs related to service benefits or obligations including basic salary, 13th cheque, medical assistance, housing assistance, pension-fund contributions, etc. MMS remuneration packages are flexible and may be individually structured as prescribed. Where remuneration is not indicated as CTE, employees’ service benefits or obligations are funded or co-funded in terms of the applicable prescripts or collective agreements.

Notes
Shortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to do a practical and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to 16.00. Contact the helpline at 086 137 0214. For all other queries relating to the position kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

Click here to apply

We wish you all the best with your applications