Multichoice Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Manager: Social Media

Designation: Manager: Social Media
Category: MultiChoice South Africa
Level:
Closing date: 22-Sep-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
Purpose of the Position:

To Plan, develop and execute social media content aimed at increasing community retention, engagement and conversion to align with marketing strategies, as prescribed by the Social Media Manager
Key Performance Objectives

Tasks

Strategy Execution

Implement the social media strategy aligned with business objectives
Translate strategic goals into actionable content plans and engagement tactics.
Monitor performance against defined KPIs and optimize based on insights.
Stay informed on platform updates, trends, and emerging technologies to enhance execution.
Platform Management

Identify tactical social media content opportunities
Manage platforms relevant to designated region (Kenya, SSA and Diaspora)
Manage and maintain social media platforms relevant to the designated regions.
Ensure timely posting, platform hygiene, and alignment with content calendars.
Manage and maintain social media platforms relevant to the designated regions.
Ensure timely posting, platform hygiene, and alignment with content calendars.
Ensure brand consistency throughout all interactions and created content
Reporting

Track performance metrics (engagement, reach, conversions).
Social monitoring and listening by identify trends in conversation
Report on social activity on a bi-weekly, as well as monthly basis
Stakeholder Management

Build relationships with customers (both potential and existing), industry professionals and journalists
Manage supplier relationships
Build and maintain relationships with influencers to amplify business reach
Respond to comments, customer queries and complaints in a timely manner as per the Social Media Manager’s recommendations
Escalate trends relevant to the brand to the correct stakeholders through the identified escalation process
Follow up to ensure loops have been closed with customer queries and complaints
Qualifications Essentials:

A Degree level qualification in Media Design and Television
Post graduate degree will be advantageous
Experience

8-10 years of experience in social media management.
Proficiency in social media tools
Engaging social media content
Strong engagements with community
Engagement, reach and trend reports
Up-to-date with relevant industry trends
Clear understanding of content creation per platform
Technical Competencies (List the key technical competencies)

Social Reporting
Customer Engagement
Social Media Management
Analytics & Reporting
Design & Multimedia Skills
Content Management
Behavioral Competencies (List the key behavioral competencies)

Goal Setting and Alignment: Sets clear, aligned goals for team success within department objectives.
Decision-Making Agility: Makes informed decisions quickly to drive operational success.
Team Empowerment: Empowers teams by fostering autonomy and accountability.
Resource Optimisation: Manages resources effectively to maximise departmental output.
Continuous Improvement Mindset: Encourages innovation and improvement within the team.
Communication: Clearly and effectively communicates complex information across teams.

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Sales Consultant Technical & Payments

Designation: Sales Consultant Technical & Payments
Category: MultiChoice South Africa
Level:
Closing date: 23-Sep-2025
Position Type: Permanent
Location: Polokwane
Job Description:
Purpose of the Position:

The customer service representative position is responsible for providing quality and efficient customer service to customers through the daily customer management by rendering sales and technical support.
To deliver sales targets, service performance and achieve customer satisfaction as per the set targets.
Key Performance Objectives

Tasks

Business Operations

To be one stop resolution agent for each customer that walk into the Service/Experience Centre.
Ensure customers experience is of high standard and service by delivering individual performance indicators on a day-to-day basis.
Contribute to the achievement of the team’s sales targets as contracted and to the team’s sales effort including the primary responsibility to maintain healthy customer relations.
Ensure the successful resolution and follow-ups of escalated customer queries from customers within agreed timelines.
Have full understanding on the products and promotions for effective customer engagements and attend all trainings and ensure compliance on all assessments where required.
Adhere to all operational processes and procedures.
Participate and understand all changes and updates made in the team and the business.
Follow through the communication procedure, policies, standard operating procedures, and guidelines to build instantaneous rapport with the customer for a sustainable engagement through trust, open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Be the Company gatekeeper and information centre by understanding all the product and service offerings and being able to assess and offer additional services to the customer while engaging to resolve their problem.
Qualifications

Matric/Prior equivalent work experience
Post Matric qualification advantageous
Experience

3 – 4 year’s work experience in customer service environment
Technical Competencies (List the key technical competencies)

Product and Service Offering understanding.
Negotiation Skills
Customer Service Management
Good communication skills
Time Management
Active Listening Skill
Behavioral Competencies (List the key behavioral competencies)

Problem Solving
Results Orientation
Attention to Detail
Time Management
Planning & Organising
Resilience
Ideas Generating
Collaboration

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Supervisor Technical & Payments

Designation: Supervisor Technical & Payments
Category: MultiChoice South Africa
Level:
Closing date: 26-Sep-2025
Position Type: Permanent
Location: MultiChoice Cape Town N1 City
Job Description:
The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai, and the Netherlands with principal operations in pay television, video entertainment, advertising, and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-tv and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content, and providing an exceptional customer experience.

Join Africa’s most loved storyteller!

Purpose of the Position:

The customer service team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving. To manage team sales and service performance, delivered through the leadership and management of the team.
Key Performance Objectives Tasks

Operations Management

Ensure customers experience is of high standard and service by monitoring individual performance indicators on a day-to-day basis.
Lead the achievement of the team’s sales targets as contracted.
Adopt and where appropriate customize the sales plan for the team by analysing trends and ensure the plan is implemented and the objectives are met.
Lead the team’s sales effort including the primary responsibility to maintain healthy customer relations.
Coach and counsel, the individuals and/or team daily as per the set performance indicators versus achievement trends as well compliments and complaints feedback received, for informed continuous improvement initiatives and motivation.
Ensure the successful resolution of escalated customer queries from customers within agreed SLA timelines.
Ensure the team has full understanding and training on the products and promotions for effective customer engagements.
Ensure employees understand and adhere to all operational processes and procedures, to enable empowerment and efficiencies in the day to day running of the business.
Ensure employee participation and understanding, on all changes made in the team.
Actively manage absenteeism and partner with Service Centre Manger and HR if needs be.
People Management

Develop a high performing team by embedding formal performance management process and informal coaching. Encourage frequent knowledge sharing between team members.
Determine and analyse development needs for the team and ensure that identified training requirements are facilitated and executed.
Oversee the activities of the direct reports.
Interview and recruit new members of the team,
When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
Resolve grievances raised by team members and escalate only if required.
Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
Motivate team members and ensure that their efforts are recognized.
Qualifications

Diploma in Business/Operations/Sales Management or equivalent.
Certified Key Individual
Experience

5 – 7 years working experience in a Sales and/or Customer Services Environment of which 2-3 years of the years of experience should be people management experience
Technical Competencies

Product understanding and problem solving
Negotiations Skills
Stakeholder Management
Behavioral Competencies

Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking

Click here to apply

We wish you all the best with your applications