To apply, click on the link at the end of the posts and all the best with your applications.

SERVICE MANAGER: MULTIFRANCHISE FOURWAYS (RENAULT & HONDA)

Job Description

Job Description

Multifranchise Fourways (Renault & Honda Fourways) has an opportunity available for a Service Manager.

This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

• Ensure that the department achieves budget objectives by continual examination of operating controls
• Operate the department efficiently
• Ensure accurate invoicing and job costing
• Maintain effective control of expenses in line with budget objectives
• Monitor the effective use of labour by maintaining workshop productivity records
• Ensure that all outstanding debts are collected expeditiously
• Ensure that all materials purchased are controlled and sold at a profit
• Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory Policies
• Monitor workshop productive performance by total and individual Technician

Specific Role Responsibilities

The responsibilities of a Service Manager include the following tasks:

• Drive the achievement of productivity, efficiency and customer service level index goals and objectives.
• Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
• Manage escalated workshop (technical) problems accordingly, including:
• Escalation of technical/ product related issues to OEMs.
• Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
• Ensuring future corrective action plans to address various technical problems are implemented.
• Ensure accurate workshop capacity planning according to productive and available staff is done.
• Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
• Achieve industry leading standards of customer care, process efficiency and cost control.
• Exceed all targets and labour sales objectives through efficient workshop operations management.
• Ensure efficient equipment and asset control, and administration processes.
• Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
• Responsible for the annual budget of Service Department.
• Manage risk (financial and non–financial) within department.
• Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
• Maintain good housekeeping within department, including ensuring compliance to OEMs CI guidelines within the department.
• Manage and improve environmental, health and safety standards.
• Conduct departmental meetings and general aftersales meetings to ensure effective communication.
• Manage training of all service staff.
• Lead, manage, attract, retain, appraise and develop staff.

Qualifications and Experience

Qualifications and Experience: 

Minimum Qualifications and Experience needed:

• Must have a minimum of Grade 12
• Managerial experience in a Service Department essential
• Preference will be given to candidate with Service Technician Qualification
• Must have Honda/Mitsubishi/Renault training experience
• Must have a valid driver’s license
• Must have a clear Criminal Record
• Must have Leadership and Time Management skills
• 5+years’ Experience as a Service Manager

Skills and Personal Attributes

• Have sound communication skills in English and language commonly spoken in the area (speak & write).
• Interpersonal competence; effective at working with people and building relationships.
• Technical, mechanical insight and experience.
• Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.
• Good financial acumen.
• Systems oriented.
• People management competence, including performance management and employee development & motivation.
• Problem solving and motor vehicle fault finding skills.
• Delivering results and meeting customer expectations.
• Coping with pressure
• A team player
• Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
• Valuing Diversity
• Conflict resolution

Personal Attributes

• Committed
• Initiative
• Self-managed and resilient
• Adaptability
• Someone who values and builds relationships.
• Alignment with the brand; acts as an ambassador for the Renault brand and passionate about the products.

Click here to apply

Administrator – Service Advisor (Non-Technical) | BMW Vereeniging

Job Description

Job Title: Administrator – Service Advisor (Non-Technical)

Location: Vereeniging

Company: BMW Vereeniging

Position Type: Full-time

Job Summary:
We are seeking a detail-oriented and customer-focused individual to join our team as an Administrator – Service Advisor. The primary responsibility of this role is to provide administrative support to the service department and assist customers with scheduling appointments, coordinating service requests, and providing an exceptional customer service experience. To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties.

Key Responsibilities:
– Answer incoming calls and emails from customers and provide prompt and efficient service
– Schedule service appointments and ensure accurate record-keeping of customer information
– Coordinate service requests with technicians and ensure timely completion of work
– Provide customers with updates on the status of their service requests
– Assist with billing and invoicing processes
– Handle customer complaints and resolve issues in a professional and timely manner
– Maintain accurate and organized records of service transactions
– Assist with other administrative tasks as needed.
– To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorizations,
– To ensure accurate ‘verbatim’ customer information to uphold
– To maintain customer database with contact details and
– To assist dealership in achieving industry standards of process

Requirements:
– Matric Certificate  or NQF 4
– Previous experience in an administrative or customer service role preferred
– Strong communication and interpersonal skills
– Ability to multitask and prioritize tasks effectively
– Proficient in Microsoft Office Suite
– Attention to detail and strong organizational skills
-Basic technical understanding Essential).
-Additional language would be an Advantage.
-2-3 yrs. in automotive service Industry.
-OEM Group South Africa product knowledge.
-Internal procedures and
-Basic technical understanding & background.
-Basic mathematical knowledge (numeracy).
-Operating OEM systems namely.
– Ability to work well under pressure and in a fast-paced environment

Skills Required:
Oral communication
Administration skills.
Written communication
People / customer interaction skills Diplomacy / resilience / dealing with
Problem resolution / decision-making.
Team working
PC Skills
Customer

If you are a proactive team player with excellent customer service skills and a passion for organization and efficiency, we encourage you to apply for the Administrator – Service Advisor position. Join our team and help provide outstanding service to our valued customers.

Click here to apply

Manager: New Vehicle Sales| Ford Germiston

Job Description

Location: Germiston 

Company: Motus Ford Germiston

Job Type: Full-time

Salary: [Market Related]

Job Description:

We are seeking a highly experienced Audi New Vehicle Sales Manager to join our team. The ideal candidate will have a proven track record of success in automotive sales management, specifically within the Audi brand.

Responsibilities:

– Oversee all aspects of the new vehicle sales department, including setting goals, training and mentoring staff, and implementing strategies to drive sales.

– Maximize profitability by effectively managing inventory, pricing, and incentives.

– Develop and maintain relationships with both customers and manufacturer representatives to ensure customer satisfaction and loyalty.

– Stay up to date on market trends, competitor activity, and industry developments to inform sales strategies.

– Ensure compliance with company policies, procedures, and regulations.

– Monitor and analyze sales performance data to identify areas for improvement and implement corrective actions.

Requirements:

– Minimum of [number] years of experience in automotive sales management, with a focus on Audi vehicles preferred.

– Proven track record of achieving sales targets and driving revenue growth.

– Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.

– Strong leadership and motivational skills to inspire and support staff.

– In-depth knowledge of Audi products, features, and technology.

– Proficiency in sales and CRM software.

– Bachelor’s degree in Business, Marketing, or related field preferred.

If you have a passion for the Audi brand and a proven ability to lead a successful sales team, we want to hear from you! Apply today to join our dynamic and growing team.

Click here to apply

Claims Administrator | Europcar | George Airport

Job Description

Position overall objective:

The purpose of the position is to ensure accurate investigating of claim-related queries, provision of feedback to stakeholders and processing of credit notes in order to support achievement of customer service and performance standards.

Minimum Experience

• 2 years car rental and/or claims administrator experience

Minimum Qualification

• NQF level 4 (Matric or equivalent)

 

Preferred Qualification

• NQF level 5

Minimum Requirements

• Computer literate with an intermediate level of comfort with Excel and Outlook.
• A valid, unendorsed drivers’ license.

 

Job Outputs:

• Receive and resolve all claim-related queries/credit requests.
• Resolving complaints from internal and external sources, including Social Media, Hello Peter and Twitter to ensure that the brand reputation is protected.
• Managing the Claims Query Inbox and ensuring that queries are investigated and resolved within 24–72 hours.
• Identifying patterns and trends with customer-related queries and implementing necessary corrective measures.
• Compiling claim documentation, preparing credit requests and refunds for clients.
• Processing all credit notes on Impress (Claims, Salvages, Third Parties).

Competencies:

• Excellent communication skills
• Strong administrative skills
• Negotiation skills
• The ability to explain and communicate company procedures in a calm, professional manner.
• Scrupulous attention to detail to ensure claim queries are resolved correctly and timeously.
• Able to work under pressure.
• Able to manage time
• Emotional control when dealing with customers, superiors, colleagues and other stakeholders.
• Logic and sound judgment
• Able to work independently and provide timely feedback to stakeholders.

Personal Attributes:

• Committed
• Professional
• Resilient
• Must be a quick learner
• A team player
• Willing to put in extra time if required.

Click here to apply

Sales Representative: Vehicle

Job Description

Job Description: Are you scouting for a new career? Perhaps you are a young and dynamic individual that just matriculated, looking for the next challenge? Auto Pedigree might just be the Company for you! Don’t miss out on the opportunity of a lifetime. We are seeking applications from people with great sales skills, a passion to meet sales goals, and the confidence to go out and look for potential clients in order to close a deal. If you find this attractive, stop your search right here! Send in your application for a chance to work for the top car dealership, Auto Pedigree. Join our team and be part of adynamic and growing company that values your contributions.

Position Overview: The purpose of the position is achieving sales targets and promote the Auto Pedigree brand. 

Minimum Experience

• 2 years of customer service and sales experience with a proven sales track record. 
• Relevant industry experience – desirable. 

Minimum Qualification 

• Grade 12 

Minimum Requirements 

• A code 08 unendorsed driver’s license and own transport  
• Computer literate 
• Some understanding of the compliance governing the retail industry – an advantage.  
• Knowledge of the areas’ most spoken languages – an advantage. 
• An understanding of Auto Pedigree’s products and services – desirable

Important to note. The appointed person may be required to work weekends and shifts. 

Job Outputs: 

• Daily, weekly and monthly management of sales. 
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features. 
• Developing the business to reach set sales targets for the month. 
• Driving specific strategies to retain and grow existing customer base. 
• Assists with the setup of the showroom and displays. 
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices 
• Managing customer expectations to ensure effective delivery of service. 
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills. 
• Identifying and venturing into new revenue streams. 
• Ensuring customer escalation is managed and feedback is provided. 
• Negotiating the terms of an agreement and closing sales 

Skills and Personal Attributes: 

• Possess an entrepreneurial flair. 
• Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills. 
• A strong understanding of industry and market trends and customer behavior. 
• Self-motivated, priority-setting and time management.  
• Ability to deal with diverse customers and cater for their unique needs. 
• Evidence of use of own initiative and problem-solving abilities required. 
• Must exhibit good time management skills, demonstrating a sense of urgency and commitment. 
• Neat and presentable. 
• Great networking skills 
• Strong numerical skills 

Click here to apply

We wish you all the best with your applications