SANRAL Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Environmental and Safety Manager 

Environmental and Safety Manager

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Chief Information Officer
GRADE	D3
SALARY	Market-related
LOCATION	SANRAL COC: 36 Assegai Wood Road, Rooihuiskraal, Centurion
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE

The Environmental and Safety Manager will be responsible for the development, implementation, and continuous improvement of environmental management plans, programs, and systems in alignment with legal and regulatory requirements. The role involves ensuring compliance with relevant environmental legislation, ISO 14001 &18001 standards, and SANRAL’s operational objectives. The incumbent will also play a key role in promoting environmental and safety awareness, monitoring risks, conducting internal Environmental Impact Assessments (EIAs), and contributing to a culture of environmental responsibility across the organization, assisting with ISO system and process audits. Review and update ISO14001 & 18001 procedures and policies when necessary. Ensure that environmental and safety management are implemented and maintained and follow up on all aspects that require legal actions.

MINIMUM REQUIREMENTS

• A relevant tertiary qualification in environmental sciences, Health and safety or Equivalent at NQF Level 7.
• A minimum of five (5) years relevant experience.
• Certifications:
  • Incident Investigation Level 3
  • Hazards Identification and Risk Assessment

ADVANTAGEOUS

• ISO14001.
• ISO 14001 Lead Auditor certification (advantageous).
• Experience with large-scale infrastructure or construction projects.
• Knowledge of SHEQ systems integration.
• Medically fit for travel and site inspections.

TECHNICAL COMPETENCIES

• Sound knowledge of applicable environmental legislation (NEMA, NEMWA, NEM: WAQA, NWA) and EIA regulations.
• Understanding of environmental/safety management systems and ISO certification requirements (ISO 14001 & 18001).
• Ability to identify environmental risks and develop appropriate control measures.
• Knowledge of reviewing, updating, and implementing environmental and safety procedures.
• Familiarity with internal reporting structures, compliance documentation, and environmental audits.
• Ensure contractors adhere to company HSE policies and procedures. Monitoring of contractors to ensure compliance with environmental and safety regulations and company policies.

KEY RESPONSIBILITIES

HSE Contract Management

• Provide strategic oversight in drafting, reviewing, and updating environmental and safety clauses for contracts and procurement documentation, ensuring alignment with ISO standards and legislation.
• Manage implementation of contracts by overseeing contractor performance, ensuring adherence to environmental and safety obligations, and commissioning regular inspections to identify risks. Ensure proper administration of contracts by maintaining a central repository of permits, audit findings, and Environmental Management Plans (EMPs), while monitoring compliance milestones.
• Oversee contract close-out by verifying fulfilment of all environmental and safety requirements and evaluating contractor performance.

Performance Monitoring

• Monitor contractor and internal team performance against approved EMPs, contractor files, and legal obligations using structured inspection tools and compliance checklists.
• Enforce compliance by recommending corrective actions when non-conformances are identified.
• Conduct scheduled environmental and safety reviews with project and SHEQ teams to evaluate risks, impacts, and contractor compliance.
• Verify that environmental deliverables (e.g., waste disposal certificates, rehabilitation reports) are completed and documented before approving payments.

Risk Management and Regulatory Compliance

• Provide leadership in identifying environmental and safety risks linked to projects and oversee the development of mitigation strategies.
• Ensure organizational compliance with NEMA, ISO 14001, ISO 18001, OHS legislation, and other applicable frameworks.
• Direct dispute resolution and root cause analysis in collaboration with Legal Projects, and Regulatory Authorities, ensuring corrective actions are embedded in processes.

Stakeholder Engagement and Collaboration

• Lead collaboration with Procurement, SHEQ, Legal, and Operations to ensure consistent implementation of Environmental Management Systems (EMS) across all projects.
• Engage with regulators, service providers, and industry stakeholders to maintain compliance and build partnerships that support SANRAL’s HSE objectives.
• Communicate environmental and safety updates, risks, and compliance findings to senior leadership, the Board, and external authorities.
• Drive a culture of environmental awareness and safety through leadership, training, and continuous improvement initiatives.

Reporting

• Compilation of KPI dashboards, risk registers, and compliance performance reports.
• Present environmental and safety performance reports to senior management, Board committees, and regulatory authorities.
• Approve ad hoc reports and ensure they address strategic risks and compliance trends.
• Oversee the provision of accurate documentation, data, and clarifications for audits and external reviews.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position

Closing date for applications:   4 November 2025

Please note that feedback will be given to shortlisted candidates only. 

Click here to apply

Environmental and Safety Specialist

Environmental and Safety Specialist (Three Positions)

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Environmental and Safety Manager
GRADE	D1
Market-related	Market-related
LOCATION	SANRAL COC: 36 Assegai Wood Road, Rooihuiskraal, Centurion
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE

The Environmental and Safety Specialist is responsible for the implementation and maintenance of environmental and safety management systems, programmes, and procedures in line with legislative requirements, ISO 14001 and 18001 standards, and SANRAL’s operational objectives. The role will ensure ongoing compliance with applicable environmental and occupational health and safety regulations, conduct inspections and internal assessments, monitor contractor performance, and promote a culture of environmental responsibility across the organisation. The role will also provide technical guidance, assist with ISO audits, reviews, update environmental and safety procedures, and ensure corrective and preventive actions are implemented to mitigate risk and maintain operational compliance.

MINIMUM REQUIREMENTS

• A relevant tertiary qualification in environmental sciences, health and safety or an equivalent qualification at NQF Level 6.
• A minimum of five (5) years relevant experience.

ADVANTAGEOUS

• ISO 14001 Lead Auditor certification 
• SAMTRAC
• Experience with large-scale infrastructure or construction projects
• Knowledge of SHEQ systems integration.
• Incident Investigation Level 3.
• Hazards Identification and Risk Assessment.

TECHNICAL COMPETENCIES

• Sound knowledge of applicable environmental legislation (NEMA, NEMWA, NEM: WAQA, NWA) and EIA regulations.
• Understanding of environmental/safety management systems and ISO certification requirements (ISO 14001 & 18001).
• Ability to identify environmental risks and develop appropriate control measures.
• Knowledge of reviewing, updating, and implementing environmental and safety procedures.
• Familiarity with internal reporting structures, compliance documentation, and environmental audits.
• Ensure contractors adhere to company HSE policies and procedures. Monitoring of contractors to ensure compliance with environmental and safety regulations and company policies.

KEY RESPONSIBILITIES

HSE Contract Management

• Review, develop, and update HSE procedures in alignment with ISO standards and environmental legislation.
• Monitor contractor compliance through inspections, audits, and permit systems.
• Manage contractor administration (permits, audits, EMPs) and track milestones.
• Conduct contract close-out reviews to evaluate contractor HSE performance.

Performance Monitoring

• Monitor contractor performance against HSE standards, EMPs, and legal requirements.
• Enforce compliance and issue corrective actions for non-conformance.
• Lead incident investigations, root cause analysis, and corrective action reporting.

Risk Management and Regulatory Compliance

• Ensure compliance with environmental legislation, ISO standards, and SANRAL’s EMS/HSE frameworks.
• Liaise with regulators, auditors, and accredited service providers to maintain certification and compliance assurance.
• Identify and assess HSE risks, implementing mitigation strategies to reduce exposure.
• Provide management with reports and updates on risk trends and compliance status.

Stakeholder Engagement and Collaboration

• Partner with internal stakeholders (SHEQ, Procurement, Legal, and Operations) to integrate HSE requirements into planning and execution.
• Engage with external stakeholders, including contractors, consultants, and regulators, to promote adherence to HSE standards.
• Facilitate awareness sessions and training to foster a culture of shared HSE accountability across SANRAL

Reporting

• Compile and present HSE compliance reports, risk registers, and KPI scorecards.
• Support monthly and ad-hoc reporting to Management Committees.
• Provide audit documentation and evidence for internal and external assessments.
• Ensure accurate record-keeping of incidents, training, permits, and compliance outcomes.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position

Closing date for applications:   4 November 2025

Please note that feedback will be given to shortlisted candidates only. 

Click here to apply

RSS 3rd Level Support Engineer

POSITION OBJECTIVE:

The Roadside Systems (RSS) 3rd Line Support Engineer is the technical authority responsible for the stability, compliance, and long-term resilience of SANRAL’s RSS environment. The role exist to provide advanced diagnostic expertise, lead the resolution of complex incidents, and ensure that system changes, releases, and upgrades are executed with minimal risk and maximum compliance. Beyond immediate incident resolution, the Engineer contributes to strategic ICT initiatives by advising on system architecture, technology adoption, and audit readiness frameworks. The position has a direct influence on SANRAL’s service reliability, regulatory standing, and operational efficiency, requiring decisions that balance urgent operational demands with long-term compliance and performance objectives.

MINIMUM REQUIREMENTS:

• NQF 6 Diploma in Information Technology, Computer Systems Engineering or similar.
• ITIL Foundation Certificate

OTHER SPECIAL REQUIREMENTS

• CCNA / CCNP Certificate
• NRCS/SANAS Certification of Registration Repairer or NRCS/SANAS Certificate of Appointment (Verification Officer)
• A+, N+ Certificate

EXPERIENCE

• Minimum 3 years prior experience in 3 rd level IT support
• Competency in fault finding / troubleshooting and repair.
• Experience working with databases SQL and Oracle.
• Driver’s License is required.

COMPETENCIES

• Deep understanding of hardware, operating systems, networks, and enterprise applications, with the ability to resolve escalated technical issues beyond 1st and 2nd line.
• Applies knowledge of specific LM process framework to support workshop operations and ensure compliance with organizational standards.
• Understanding of SQL/Oracle database and ability to use scripting languages (e.g., PowerShell, Python, Bash) for automation and troubleshooting.

• Understanding of IT service management concepts, including incident, problem, and change management, and their day-to-day application in RSS environment.
• In-depth knowledge of server, storage, cloud, and network technologies, including monitoring and performance management tools.
• Knowledge of cybersecurity principles, data protection standards, and compliance framework relevant to ICT operations.

Core Responsibilities

• Provide RSS 3rd Level support, including R&D interaction and deep analysis of incidents.
• Investigate and resolve all 3rd level-related tickets in a timely and efficient manner.
• Propose improvement plans for operational challenges across the RSS environment, including implementation of AIOPs.
• Provide guidance and assistance to RSS operations divisions, including monitoring, maintenance, and workshop teams.
• Plan, coordinate, and perform formal testing (regression, system testing, and defect closure).
• Support the update of procedures, processes, and knowledge documentation to ensure operational consistency.
• Ensure all pre-testing and approvals are executed prior to implementing any change or release.
• Implement approved changes and releases, updating all relevant documentation accordingly.
• Monitor, evaluate, and follow up on Key Performance Indicators (KPIs) to measure operational performance.

Reporting

• Compile incident and problem reports specific to 3rd level activities for management review.
• Produce investigation reports for major incidents, including recommendations for resolution and prevention.
• Deliver ad hoc reports as requested by management.
• Analyse system data proactively to identify potential malfunctions.
• Ensure compliance with ICT standards, risk management processes, and quality assurance requirements.

Training and Knowledge Transfer

• Collaborate with RSS monitoring, workshop, and maintenance teams in
• managing technical projects.
• Actively contribute to knowledge transfer, mentorship, and capacity building within the ICT function.
•   Promote teamwork and effective stakeholder engagement in resolving technical

issues.

• Build and maintain strong relationships with external third parties and internal

support teams.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position

Closing date for applications:   31 October 2025

Feedback will be given to shortlisted candidates only.

Click here to apply

Roadside System Monitoring Engineer

POSITION OBJECTIVE:

The Roadside Systems (RSS) Monitoring Engineer is responsible for 24×7 continuous, proactive monitoring of the RSS environment, including servers, applications, databases, and network infrastructure. The role ensures early detection of incidents, escalation to the appropriate support teams, and reporting on system health and performance. By providing real-time situational awareness, the Monitoring Engineer supports operational continuity, service availability, and compliance with contractual and ICT governance requirements.

MINIMUM REQUIREMENTS:

• NQF 5 Higher Certificate in Information Technology, Computer Systems Engineering or similar.

Technical/ Legal Certification

• ITIL Foundation Certificate

OTHER SPECIAL REQUIREMENTS

• NRCS/ SANAS Certificate of Registration Repairer or Certificate of Appointment (Verification Officer)
• CCNA / CCNP
• Experience with Road tolling projects/Systems environments.

EXPERIENCE

• Minimum 3 years prior experience in IT systems monitoring
• Experience working with databases SQL and Oracle.

COMPETENCIES

• Demonstrates understanding of system monitoring platforms (e.g., MCON, AppDynamics, SolarWinds, NNMi, Nagios, Splunk, Zabbix, ServiceNow Event Management) and applies them effectively to detect, log, and escalate events.
• Knowledge of ITIL processes for Event and Incident Management, including how to detect, filter, categorize, escalate, and track events to ensure continuity of service.
• Awareness of SLA and OLA targets and escalation thresholds, ensuring timely response and resolution of monitored events.
• Understands the core IT environment, including servers, networks, databases, and applications, and how failures in these components affect system health and service delivery.
• Ability to interpret monitoring data, identify trends, and compile reports to support decision-making, compliance, and performance improvements.
• Produces daily, weekly, and monthly monitoring and trend reports with clarity, precision, and actionable recommendations.

CORE RESPONSIBILITIES

• Monitor system dashboards, alerts, and logs for early identification of incidents and performance issues.
• Perform initial triage of alerts and events to assess severity, business impact, and escalation requirements.
• Escalate incidents and system abnormalities to 2nd and 3rd Level Support teams within agreed timelines.
• Maintain and update event management documentation and procedures.
• Ensure monitoring tools and dashboards remain current, accurate, and aligned with service requirements.
• Support service restoration by providing detailed event records and timelines to technical teams.
• Participate in continuous improvement initiatives to refine alert thresholds, monitoring coverage, and escalation workflows.

REPORTING

• Compile daily, weekly, and monthly monitoring reports, highlighting trends, recurring issues, and risks.
• Document and track all major incidents and contribute data for root cause analysis.
• Provide system health reports for contractual and SLA compliance.
• Support audits by maintaining accurate monitoring logs and evidence of incident escalations.

TRAINING AND KNOWLEDGE TRANSFER

• Share monitoring insights and lessons learned with operational teams to prevent recurrence of issues.
• Assist in training and onboarding of new monitoring staff.
• Provide guidance to operations divisions on effective use of monitoring outputs.
• Actively collaborate with 2nd and 3rd line teams, contributing monitoring data to investigations.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position

Closing date for applications:   31 October 2025

Feedback will be given to shortlisted candidates only.

Click here to apply

Roadside System (RSS) Workshop Technician

POSITION OBJECTIVE:

The Roadside Systems (RSS) Workshop Technician role was established following the insourcing of functions previously outsourced. The Technician is responsible for ensuring the safe, efficient, and reliable operation of the RSS Workshop through the testing, calibration, and repair of equipment, while providing technical guidance and operational support to the team. This role is critical in maintaining compliance with regulatory and industry standards, ensuring uninterrupted workshop operations, and supporting SANRAL’s broader technical and operational objectives.

In addition to routine responsibilities, the RSS Workshop Technician drives continuous improvement by identifying systemic issues, recommending process enhancements, and supporting the adoption of new technologies. The role requires a high level of technical expertise, independent judgment, and problem-solving to balance immediate operational needs with long-term strategic objectives, ensuring optimal workshop performance and sustainability.

MINIMUM JOB INHERENT REQUIREMENTS

• NQF 5 Higher Certificate in Information Technology, Computer Systems Engineering or  similar.

OTHER SPECIAL REQUIREMENTS

• A+ or N+
• ITIL Foundation
• NRCS / SANAS Certificate of Registration Repairer or
• NRCS / SANAS Certificate of Appointment (Verification Officer)
• NQF 6 National Diploma in Information Technology, Computer Systems Engineering or  similar.

EXPERIENCE

• Minimum 3 years prior experience in an IT environment, working at A+ level.
• 3 years’ experience in a technical workshop environment.
• Electrical engineering background would be an advantage.
• Competency in fault finding / troubleshooting and repair.
• Experience in scripting languages (e.g. Perl).
• Driver’s license is required.

COMPETENCIES

• • Demonstrates a solid understanding of computer hardware components, peripherals, and their troubleshooting in line with CompTIA A+ standards.
  • Applies knowledge of specific LM process framework to support workshop operations and ensure compliance with organizational standards.
  • Proficient in writing and maintaining Linux shell scripts and using scripting languages (e.g., Perl) to automate tasks and enhance system efficiency.
  • Understanding of IT service management concepts, including incident, problem, and change management, and their day-to-day application in workshop operations.
  • Knowledge of equipment calibration and verification requirements to ensure technical accuracy, compliance, and quality control.

Core Responsibilities

• Tests and verifies equipment functionality using multimeters, oscilloscopes, network testers, and calibration tools to ensure operational accuracy and compliance with LM standards
• Disassembles, repairs, replaces components, reassembles, and maintains

outgoing equipment to meet quality and safety standards.

• Installs and updates software, and develops scripts (Linux shell, Perl) to enhance

system efficiency and automate tasks.

• Conducts fault finding, repairs, and calibration for incoming equipment.
• Assesses and updates labels/numbers for scanning accuracy and maintains

equipment location records.

• Identifies and reports deviations from standards or verification procedures to

support continuous improvement initiatives

Support and Compliance

• Provides guidance and support to RSS operational divisions (monitoring, and

maintenance teams).

• Contributes to Knowledge Management by updating processes, procedures and

how-to guides.

• Implement approved changes/releases.
• Compile repair and verification certificates, reporting of results, and ad-hoc

reports for management.

• Maintains qualifications and expertise required for Verification Officer

responsibilities.

Training and Knowledge Transfer

• Assist in induction and training of new technicians (e.g., defect reporting

processes).

• Mentor junior staff in technical troubleshooting and workshop procedures.
• Promote continuous learning and adherence to quality standards in workshop

operations.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position

Closing date for applications:   31 October 2025

Click here to apply

Building Caretaker 

POSITION OBJECTIVE:

The purpose of this role is to ensure the effective upkeep, security, and operational readiness of the building facilities by conducting daily inspections, monitoring equipment and assets, coordinating maintenance activities and ensuring compliance with OHS and regulatory standards. The role also supports uninterrupted operations by providing first-line response to facility issues, facilitating secure access for contractors, and maintaining accurate records to ensure a safe, efficient, and well-managed environment.

MINIMUM REQUIREMENTS:

• A Senior Certificate (Grade 12 Matric).
• Generator and UPS Training certification.
• A minimum of five (5) years’ relevant work experience as a Caretaker.

TECHNICAL COMPETENCIES:

• Understanding of standard procedures for maintenance, access, and facility security.
• Familiarity with relevant industry regulations and compliance standards.
• Strong knowledge of facilities management processes, equipment, and services.
• Understanding of accurate documentation practices to support audit trails and maintenance records.
• Ability to de-escalate disputes and resolve issues calmly and effectively.
• Ability to evaluate information, identify problems, and recommend practical solutions.

KEY RESPONSIBILITIES:

Operational:

• Monitor facilities daily for maintenance defects and report all issues to the Service Desk as per internal procedures.
• Ensure all facilities registers are completed accurately and records are maintained.
• Secure facilities by controlling access, communicating incidents, and escalating issues promptly.
• Maintain cleanliness and order in all facilities at all times.
• Provide access for pre-authorised sub-contractors to perform maintenance.
• Assist in emergency problem solving and incident response.
• Check cloakrooms and common areas regularly.
• Conduct routine preventative maintenance inspections.
• Assist in churn projects (e.g., moving of furniture and minor relocations).
• Coordinate and monitor sub-contractor work to ensure compliance with standards.
• Adhere to all OHS Act regulations and internal safety requirements.
• Monitor equipment and assets on site for operational readiness.
• Provide support to sub-contractors on site by granting access and coordinating work.
• Apply cost savings in line with financial processes, schedules of payments, and procurement procedures.
• Deliver services efficiently and within agreed timelines.

Reporting

• Inform Technical Supervisors of incidents, risks, and maintenance progress.
• Inspect and validate sub-contractor work and escalate deviations.
• Provide accurate reports of problems and updates to the Service Desk.

Compliance and Documentation

• Follow all company procedures, industry regulations, and compliance requirements.
• Maintain accurate, up-to-date records of all maintenance activities and decisions.
• Support audits by providing documentation and clarifications.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position

Closing date for applications: 31 October 2025

Please note that communication will be limited to shortlisted candidates only. 

Click here to apply

Supervisor: Roadside System (RSS)

POSITION OBJECTIVE:

The Roadside Systems (RSS) Supervisor ensures the effective functioning of the RSS environment by overseeing workshop, monitoring, and 3rd-level support teams. The role provides leadership, coordination, and technical oversight to ensure equipment reliability, continuous monitoring, and escalated support are delivered in line with Legal Metrology (LM) standards, ICT governance, and organizational objectives. The Supervisor is responsible for team performance, compliance, resource planning, and the integration of technical operations across RSS domains.

MINIMUM REQUIREMENTS:

• NQF 6 National Diploma in Information Technology, Computer Systems Engineering or similar

TECHNICAL/ LEGAL CERTIFICATION

• ITIL Foundation Certificate

OTHER SPECIAL REQUIREMENTS

• A+ or N+ Certificate
• NRCS / SANAS Certificate of Registration Repairer or NRCS / SANAS Certificate of  Appointment (Verification Officer)

EXPERIENCE

• Minimum 5 years prior experience in an IT support environment, of which at least 3 years in a supervisory or lead role.
• Demonstrated experience across workshop operations, system monitoring, and escalated technical support.
• Strong track record in compliance, equipment calibration/repair, and monitoring systems.
• Proven ability in incident management, root-cause analysis, and escalated fault resolution.
• Driver’s license is required.

COMPETENCIES

• Advanced understanding of computer hardware, networking equipment, and system software, including diagnostic, calibration, and repair principles in line with CompTIA A+ standards.
• Strong knowledge of real-time monitoring technologies, fault detection systems, dashboards, and alert management workflows, enabling oversight of proactive issue identification.
• In-depth knowledge of LM frameworks, verification requirements, and calibration standards, ensuring all workshop and monitoring activities meet statutory obligations.
• Comprehensive understanding of ITIL processes (Incident, Problem, Change, and Knowledge Management) and their integration into monitoring and support functions.
• Proficiency in using scripting languages (e.g., Linux shell, Perl, Python) to automate routine tasks, improve monitoring accuracy, and optimize reporting.
• Strong knowledge of occupational health and safety practices in technical environments, with the ability to enforce safe working conditions and mitigate operational risks.
• Familiarity with SANRAL governance, audit processes, and verification body requirements to ensure readiness for both internal and external inspections.
• Knowledge of workload forecasting, staff deployment, and resource optimization to maintain service continuity across multiple functions.
• Knowledge of workload forecasting, staff deployment, and resource optimization to maintain service continuity across multiple functions.

CORE RESPONSIBILITIES

• Supervise and coordinate daily operations across the workshop, monitoring, and 3rd-level support functions.
• Allocate work, monitor progress, and ensure quality, accuracy, and compliance in all technical activities.
• Oversee equipment testing, calibration, and repairs; validate results before release.
• Ensure real-time monitoring systems function effectively, with timely escalation and resolution of alerts.
• Direct the 3rd-level support function, ensuring complex incidents and escalations are resolved quickly.
• Manage workflow scheduling, preventive maintenance cycles, monitoring schedules, and support priorities.
• Enforce adherence to LM standards, OHS regulations, SANRAL policies, and  verification requirements.
• Provide consolidated performance reporting across workshop, monitoring, and support teams.
• Act as SANRAL’s technical representative in engagements with NRCS, SANAS, and external verification bodies, ensuring alignment with national standards and audit readiness.
• Take ownership of the RSS governance framework, including risk registers, audit outcomes, and continuous improvement initiatives to ensure operational resilience and regulatory compliance

Support and Compliance

• Drive adherence to verification body scope requirements and ICT governance frameworks.
• Develop, update, and implement processes, procedures, and technical documentation across all RSS functions.
• Approve and release changes, ensuring readiness and compliance for audits.
• Compile verification certificates, monitoring compliance reports, and technical support dashboards for management.
• Act as point of escalation for regulatory, technical, and customer-impacting issues.

Training and Knowledge Transfer

• Lead onboarding and induction of workshop, monitoring, and support staff.
• Mentor and coach team members on troubleshooting, monitoring, and compliance best practices.
• Conduct toolbox talks, refresher training, and cross-functional workshops to build capability.
• Promote continuous learning and skills development in alignment with evolving technology.
• Develop succession plans to ensure business continuity.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position

Closing date for applications:   31 October 2025

Feedback will be given to shortlisted candidates only.

Click here to apply

We wish you all the best with your applications