Absa Bank Vacancies - Vacancies with Collen

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Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo deliver and maintain standard, consistent, and realistic project schedules that accurately reflect the assessed risk parameters for each project within the Capital Investment Plan. The role supports effective decision-making and project delivery through robust planning and schedule control.

Job Description

Key Responsibilities:

1. Project Planning and Control

Develop, deliver, and maintain realistic, integrated project plans and control structures for large-scale, complex capital investment projects.
Ensure plans are aligned with project objectives, scope, and constraints.
Drive the development of project schedules by defining activities, sequencing, estimating durations, assigning resources, and identifying interdependencies.

2. Baseline and Schedule Management

Lead the creation and maintenance of project baselines, ensuring alignment with approved budgets and milestones.
Integrate risk, contingency, and resource considerations into schedule development using deterministic and probabilistic approaches.

3. Progress Monitoring and Performance Tracking

Monitor and report on project schedule performance through regular updates and analysis of progress against baseline.
Conduct critical path and trend analysis to identify deviations and opportunities for corrective action.
Track and support risk mitigation efforts associated with schedule performance.

4. Change Management

Review scope change requests to assess their impact on project schedules and the critical path.
Provide alternative scheduling options to support timely decision-making in response to change.

5. Contract and Milestone Alignment

Ensure that all contract milestones and key dates are reflected accurately in the integrated master schedule.
Review and evaluate contractor bid schedules and planning deliverables to support procurement and contract award recommendations.

6. Standards, Tools, and Process Implementation

Implement and ensure adherence to standardised planning tools, templates, and procedures.
Enforce compliance with planning governance and quality assurance protocols.
Promote continuous improvement through lessons learned and benchmarking data.

7. Reporting and Communication

Prepare and deliver high-quality planning inputs for project reports, risk reviews, and performance dashboards.
Communicate planning insights and risks effectively to stakeholders, including senior leadership and project delivery teams.

8. Knowledge Management

Compile and deliver project close-out and planning data to support knowledge retention, continuous learning, and future project success.

Skills & Experience Required:

Proven experience in project planning for Corporate Real Estate and capital investment programmes.
Advanced proficiency in planning and scheduling tools (e.g., Primavera P6, MS Project).
Strong understanding of project lifecycle, risk management, and earned value techniques.
Familiarity with deterministic and probabilistic schedule risk analysis.
Excellent analytical, organisational, and communication skills.
Ability to work under pressure and manage competing priorities in a dynamic environment.

Minimum Requirements:

Mandatory: Degree in Engineering, Project Management, Construction, or related field.
Mandatory: Experience in Planning for Capital Investment Portfolio and Corporate Real Estate (5 – 8 years)
Mandatory: Experience working in Construction and or Consultation in Built Environment (8 – 10 years)
Advantageous: Professional Certification in planning or project controls (e.g., PMI-SP, AACE, or equivalent) advantageous.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Head Of Client Experience

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My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe role is responsible for setting and driving the client experience strategy, positioning Absa Bank Botswana as a leader in exceptional service. It leads transformative initiatives to enhance the end-to-end client journey, establishes frameworks that promote innovation and operational efficiency, and oversees continuous improvement of client experience across all channels

Job Description

Use data and insights to drive decision-making, improve services and develop proactive client interventions.
Produce regular executive-level reporting on client experience performance.
Establish predictive analytics to anticipate client needs and prevent dissatisfaction.
Create a centralized CX dashboard integrating operational, sentiment and financial metrics.
Oversee client support teams (customer service, client success, onboarding, complaints).
Ensure consistent service delivery standards and adherence to compliance/regulatory requirements
Align client experience initiatives with business goals and commercial outcomes.
Embed a customer-obsession culture across all leadership levels and business units.
Lead service redesign initiatives to improve efficiency, accessibility and satisfaction.
Partner with product, operations and technology teams to embed client-centric practices
Act as senior escalation point for key clients and complex service issues.
Foster a culture of empathy, responsiveness and high-quality engagement across the organization
Monitor client sentiment and proactively address early warning signals of dissatisfaction.

Technical / Professional Skills

Strong understanding of client journey mapping, service design, and Client Experience methodologies.
Proficiency in client experience analytics and feedback platforms (e.g., NPS tools, CRM systems).
Experience managing service teams and implementing performance frameworks.
Analytical and numerical skills to inform decision making
Proven coaching and development skills
Project management
Excellent communication, presentation skills both written and verbal
Excellent interpersonal and networking skills, with the ability to influence and guide strategy at senior levels

Leadership Competencies

Strategic thinker with the ability to influence at executive level.
Excellent communication and stakeholder engagement skills.
Strong problem-solving and decision-making abilities.
Ability to lead change and embed a client-centric culture.
Persuading and influencing
Qualifications & Experience
7+ years of experience in client experience, customer success, service management, or related fields.
Bachelor’s degree required; Master’s Degree will be an added advantage
Experience leading teams and senior-level stakeholders.
Customer Service practitioner with proven success record
Track record in service recovery and complaints management
Must have managed teams in previous roles and have a strong buoyant personality
Experience in driving and implementing projects and initiatives

Closing Date: 22 December 2025

Click here to apply

Manager: Brand, Digital and Marketing

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryThe incumbent will serve as a strategic partner to the business unit, driving the execution of the marketing strategy. Job holder will contribute to the development of the Marketing Strategy and translate it into comprehensive, effective campaign programs. This includes planning, implementing, and managing high-quality, innovative, and best-practice campaigns that align with Absa Group’s corporate identity, meet quality standards, and deliver measurable impact within approved budgets.

Job Description

1. Marketing Planning and Strategy Development

Formulate and execute comprehensive marketing and digital strategies aligned with organizational goals and the supported business unit.
Act as a strategic business partner to segment heads and product managers to help achieve business targets and drive performance.
Provide competitor intelligence and market insights to identify growth opportunities.
Define optimal channels to ensure high levels of message penetration and engagement.

2. Campaign and Event Implementation

Lead the planning and execution of marketing campaigns and events (customer engagement sessions, roadshows, product launches, forums/seminars).
Manage, maintain, and coordinate all brand-related activities and sponsorships to ensure visibility, recall, and affinity in line with the in-country marketing roadmap.
Ensure all published content across channels aligns with brand guidelines and style standards.
Manage and enhance the organization’s social media presence, fostering engagement and brand advocacy.

3. Measurement, Analytics, and Reporting

Provide marketing analytics for all initiatives, including lead generation and campaign performance.
Analyse key performance indicators (KPIs) and use insights to refine strategies, enhance user experience, and drive conversions.
Measure and report on Return on Marketing Investment (ROMI).

4. Budget Management

Manage the marketing budget as advised by Marketing and Corporate Affairs leadership, ensuring efficient allocation and tracking of spend.
Monitor and report on ROI for marketing activities to support financial accountability.

5. Supplier Management and Governance

Manage marketing suppliers, in line with governance requirements.
Ensure adherence to regulatory requirements governing marketing activities.
Maintain compliance with internal governance and operating frameworks for all marketing initiatives.

Education and Experience Required

Bachelor’s degree in Marketing, Business, Commerce, or Management Studies. A Master’s degree is an added advantage.
Minimum of 5 years’ experience in a relevant role, with at least 3 years in a managerial position.
Strong knowledge of digital marketing and experience with tools such as Adobe, Google Analytics, Sprout Social, and Appsflyer.
Understanding of Botswana’s financial market and regulatory environment.
Knowledge of stakeholder and reputational management is preferable.

Knowledge & Skills

Digital Marketing
Brand Management
Marketing Campaign Management
Stakeholder Engagement
Data Analysis and Metrics
Budgeting

Competencies

Strategic Thinking
Communication
Leadership
Influence and Collaboration
Creativity and Innovation
Business Acumen
Problem Solving

EducationBachelor’s Degree: Marketing (Required)

Click here to apply

Assurance Officer

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryAs a key member of the first line of defence Governance and Control Team in country, the role holder will have the need to maintain a world class risk profile across the business at the heart of their thinking in order to support the strategic plans of the business.
The principal responsibilities are to;
• Support the Control Rigour Manager (CRM) in scoping, developing, and executing appropriate annual Control Assurance Testing programs.
• Execute the delivery of conformance testing plans.
• Execute delivery of Risk and Control MI ensuring it is consistently and accurately reported within and externally from the Governance and Control Team.
• Support in promoting a greater understanding of risk management and assurance to embed a risk aware culture in country.
• Provide expert guidance, support, oversight and independent challenge through effective working relationships and stakeholder management to ensure that the country is in control of its Risk & Control activities.
• Ensure the tracking of all Conformance Testing related actions to achieve due dates with the appropriate level of assurance provided.
• Support the CRM to coach and develop members of the Team to help embed a culture of excellence and expertise that the business recognises and acknowledges in their day-to-day dealings with the team.
• Support CRM in delivering the Control and Rigour task such as issue management, Management Control approach and Control environment to green

Job Description

Accountability: Delivering of Control assurance Testing activities , Monitoring and Support 70%

• Support the CRM in scoping the Conformance testing where necessary.

• Understand and document allocated processes.

• Identify, assess & document risks and controls within these processes.

• Evaluate the design and operating effectiveness of controls & document this understanding in the Risk assessment document

• Write high quality audit observations and support the CRM in writing the report.

• Produce high quality working papers that would require minimal review/ amendments by the CRM

• Participate in risk-based management Assurance workshops as required in order to identify and agree with the business the risk and controls, which will form the basis of the engagement work to be undertaken.

• Discuss and agree the factual accuracy of audit observations with Business and Line Manager

• Update the CRM with progress and observations.

• Build good working relationships with Business stakeholders

• Participate fully and supportively in all conformance testing reviews contracted and ad-hocs

• Continue to update awareness of risk issues and changes across selected business units.

• Assist in the induction of new joiners, mentoring less experienced team members.

• Proactively take on additional tasks as requested by the CRM – this may include managing Issue Assurance and production of team MI.

• Support other control related activities within the function e.g., Independent Critical Process Assessment Testing, snap checks etc

• Review required processing and servicing activities in accordance with set procedures.

• Assist the Reconciliations Manager with Daily download of Trial Balance to ensure completeness in All cash Outstanding prior to matching

• Send mark-ups for items that can be matched to mandated personnel for confirmation for matching on Intellimatch.

• Perform manual matching that correspond after thorough investigation and/ or upon receipt of email confirmation from respective departments

• Perform reconciliation of all accounts in accordance with standard list of accounts and Business Rules.

• Download reports after matching and escalates to Desk officers and Reconcilers for further investigation and resolutions.

• Prepare investigative Reconciliation on Redirect Accounts and escalate to respective department

• Investigate all High Value entries > SCR500,000.00 and all unreconciled Debits.

Accountability: Support with RCR Management 10%

• Responsible for maintaining and developing in conjunction with the Control Rigour Manager a risk profile for each business which includes associated evidence received from business lines such as Internal Audit-IA, CPA, ERC, RCF, and other Risk& Governance functions.

• Issue Tracking and closure process adhered to ensuring that all issues are logged, tracked, and closed in a timely manner.

• Support with drafting of final reports to the Control Rigour Manager for review, after ensuring they meet the required standards i.e., they display the required level of professionalism, they are risk focused, the agreed actions and coaching deliverables are clear / understandable and practical.

• Assist the Control Rigour Manager in presenting reports to business owners and ensure their understanding and commitment to the report and action plan. Support with resolving of issues without compromising objectivity of role performed.

• Act as support to the CEF and PRC by regularly updating the documentation / reports / trackers that are presented and support to act as Secretary to the Committee in absence of Control Rigour Manager.

Accountability: Stakeholder Management 10%

• Display professional scepticism, raising and discussing contentious observations with management and adapting their style as necessary.

• Have effective relationships with business management, communicating regularly.

• Provide suggestions to management for how they can address control issues.

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.

• Understand and manage risks and risk events (incidents) relevant to the role

• Oversight of issue closure database updates and centre updating

Control testing Administration 5%

• Responsible issue closure database updates

• Responsible for the correct archiving of all documents following the completion of Control Assurance engagements.

Accountability: Risk and Control 5%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.

• Understand and manage risks and risk events (incidents) relevant to the role.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Product Manager: Supply Chain Finance – ARO

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary.We are seeking a dynamic and strategic Product Manager to lead and expand our Supply Chain Finance product portfolio within African Regional Operations (ARO). This critical role will oversee existing product lines, develop country-specific propositions, and drive both tactical and long-term strategic product lifecycle initiatives. You will be accountable for the P&L management and commercial review of all allocated products and sub-products throughout their lifecycle.

Job Description

Your key responsibilities will include the following.

Conducting in-depth market analyses to identify product opportunities and enhance market share within the Corporate Bank.
Defining and optimizing the service model for products, collaborating with stakeholders across Channels, Operations, IT, Sales, and Client Onboarding.
Preparing and presenting compelling business cases for strategic investment to enhance product capabilities.
Monitoring and driving essential product metrics, focusing on profitability, cost management, and service quality.

Building a product improvement & innovation pipeline for prioritization and an initial view of the underlying commercial value and potential.
Understanding the Product systems and process landscape end to end, ensuring that the current product landscape and architecture is mapped out, and deeply understood.
Ensuring that all members of the product value chain understand processes, control requirements and risk management frameworks that have been designed for the area.

If you are passionate about product management, have a knack for strategic planning, and possess strong analytical skills, we’d love to hear from you. Experience in supply chain finance, coupled with an understanding of African markets, will be highly regarded. Join us and play an instrumental role in shaping the future of finance across the region.

To apply, please submit your CV if you have a relevant B Degree and over 5 years Supply Chain Finance Product Management experience.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Assurance Manager

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo provide advice & support in the development & implementation of area of specialisation; developing high quality standards & measures to ensure that errors do not re-occur.

Job Description

Accountability: Assurance Management 20%

Responsible for maintaining and developing in conjunction with the Head of Markets a risk profile for the Markets and PTS/PCG which includes associated evidence received from business lines such as Absa Internal Audit-AIA, ERC, RCF, GMCE and other Risk & Governance functions.
Assist the Head of Markets by ensuring that all instances of significant risk or lack of control are properly identified, all findings are factually based and reported, root causes addressing the underlying causes, and the agreed actions are pragmatic and balanced, and reports are delivered as quickly as possible.
Oversight on Issue Tracking and closure process to ensure that all issues are logged, tracked, and closed in a timely manner. Assist the Head of Governance and Control with compiling of the Combine Assurance plan for the business.
Assist with the drafting of final reports for review, after ensuring they meet the required standards i.e., they display the required level of professionalism, they are risk focussed, the agreed actions and coaching deliverables are clear / understandable and practical.
Assist the Head of Markets in presenting reports to G&C and Operational Risk and ensure their understanding and commitment to the report and action plan. Resolve issues without compromising objectivity of role performed.

Accountability: Compliance Testing, Monitoring, MI Reporting and Support 55%

Accountable for sampling / testing (including follow ups) on more complex / high risk engagements, especially in areas of own specialisation (such as Risk & Treasury).
Accountable for sampling / testing (including follow ups) in other areas of perceived high risk, which may well include unfamiliar risk types.
Participate in risk-based Management Assurance workshops as required in order to identify and agree with the business the risk and controls which will form the basis of the engagement work to be undertaken.
Responsible for integrity checks and analysing the full range of evidence and information available to identify risks and management control actions and draw well thought out reasoned conclusions.
Responsible to produce high-quality documentation & reports to support the assurance management process. (Planning documents, work papers & reports).
Responsible for ensuring Treasury and Markets Assurance testing is in line with risk-based engagement methodologies, including the production of electronic working papers.
Responsible for the production of quality documentation & reports to support any remedial process.
Support Issue Assurance on all issue closure documents submitted by the Business prior to centre submission.
Responsible for the production of monthly and ad-hoc reporting for CIB Markets activities including client deals, turnover, new(onboarding), reactivated clients
Assist the Head of Markets with the preparation of MBR packs, ARO GMCE packs (Global Market Control environment) and other ad-hoc packs as required
Assist the Head of Markets with the Front Office (FO) / PTS/PCG Control Process Assessment (CPA) testing.

Accountability: Stakeholder Management and Administration 15%

Responsible for the maintenance of accurate and up to date risk and control closure databases that correctly reflect the final recommendation issued.
Responsible for the correct archiving of all documents following the completion of management assurance engagements.
Have effective relationships with business management, communicating regularly.
Understand and manage risks and risk events (incidents) relevant to the role and managing on ORMS system
Assist the Head of Governance and Control in presenting reports to business owners and ensure their understanding and commitment to the report and action plan. Support with resolving of issues without compromising objectivity of role performed.
Act as support to the OpCo by regularly updating the documentation / reports / trackers that are presented and support to act as Secretary to the Committee in absence of Head of Governance and Control

Accountability: Risk and Control 10%

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.

EducationHigher Diplomas: Business, Commerce and Management Studies (Requi

Click here to apply

Internal Audit Manager

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo plan, manage and monitor the implementation of audit management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

Accountability: Audit Delivery and Issue Assurance

Develop an in depth knowledge of the methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audit activities.
Deliver assigned reviews by the Audit Manager / Head of Audit work to a high quality and in accordance with the requirements of the Quality Assurance scorecard.
Assist the Audit Manager with planning and execution of Design Effectiveness and Operating Effectiveness Testing, uniformly applying the methodology and quality standards, focusing the work on key risks, with minimum supervision from the audit manager.
Develop and maintain relationships with key audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assignments and encourage open discussion and interaction with business on the risks associated in their environment.
Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required. Technical assistance may be requested for the review of the risks and controls to be tested, audit working papers and audit report.
Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.
Support the Audit Manager in the identification of risks to be tested by participating in planning sessions.
Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes.
Evaluate the design and operating effectiveness of controls and document all working papers in Synergy for review by the audit manager.
Ensure all audit observations and planned actions are factually agreed with management as soon as they arise and increase the speed of report issuance. Provide suggestions to stakeholder management on how they can address the control issues identified.
Document all working papers in line with methodology requirements. The working papers must be accurate, reflective of work performed and support conclusions drawn.
Display professional scepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified.
On an ongoing basis throughout the audit, discuss and agree the factual accuracy of audit observations with the Audit Manager and Head of Audit.
Provide feedback to the Audit Manager and audit team with progress and observations raised during the audit by communicating honestly, frequently and effectively. Build and maintain good working relationships with fellow auditors.
Participate fully and be supportive in all audits by providing assistance to the team where required. Be quick to learn and seek opportunities to share this knowledge with colleagues
Continue to update awareness of risk issues and changes across selected business units from interaction with management and provide feedback to the Audit Manager.
Assist in the induction of new joiners, mentoring less experienced team members.
Proactively take on additional tasks as requested by the Head of Audit – which may include managing Issue Assurance and production of team Management Information.
Perform Issue Assurance testing and documenting of the working papers in accordance with the requirements of the Methodology.

Accountability: Knowledge Management

Improve technical knowledge through self-learning or training including mandatory Continuous Professional Education requirements.

Share knowledge with AIA colleagues and peers in the business.
Develop and enhance learning through seeking coaching, training and continual feedback
Coach new joiners and trainees on how to apply the methodology. In addition, to proactively share knowledge of within the team, leading a session at a team meeting.
Build knowledge of business and culture in business units as assigned by the Audit Manager
Knowledge of key regulations, including Financial Crime, KYC and AML, Sanctions, for business areas / locations within remit

Accountability: Reporting

Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues.
The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.
Assist the Audit Manager where required, in the drafting of the audit report in line with methodology requirements and as per the requirements of the Balanced Scorecard

Accountability: Relationship management

Develop and maintain relationships with accountable management on each audit.
Present effectively at stakeholder meetings and forums (eg: Risk and Governance forums) to share knowledge and information including methodology, standards, changes and new developments with business stakeholders on an ongoing basis.

Mandatory Risk and Control objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Group Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

EducationMaster’s Degree: Auditing (Required)

Click here to apply

Head of Financial Control Cluster

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryThe ARO FC is the primary interface between the Regional Financial Control Functional heads and ARO CFO. The ARO Financial Controller is responsible for business and product level knowledge in risk oversight and to act as Primary audit interface for cluster audits. Responsible for review and oversight over all deliverables that are done at a cluster level, this includes statutory financial reports, regulatory reports, audit reports etc.

This role is critical to enable alignment between the top priorities of the business, the priorities of the relevant CFO’s and the priorities of Financial Control. The Financial Controller needs to have a comprehensive understanding and oversight of the key enablers, key issues and top priorities in Financial Control, across all Functions in Financial Controls and across all entities in Africa.

Influence the Group Exco decision makers by providing an in-depth knowledge of financial performance, enabling the business, to deliver on strategic objectives, tax frameworks and setting the risk appetite for each cluster.

Job Description

Accountability: Provide Strategic direction for the Cluster Financial Function