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Field Agents – Eastern Cape
Description
BUSINESS UNIT: FINANCIAL SERVICES PROVIDER
EC – Port Elizabeth Area: Motherwell and Uitenhage
Mthatha Area: Tsolo, Lusikisiki, Engcobo and Mount Frere
REFERENCE NUMBER: FA01/26-2
SALARY: COMMISSION
INTRODUCTION
Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. It is also a Winner of the Standard Bank KZN – Top Brand award for 2022, a centre of excellence and a leading provider of dignified burial solutions.
Icebolethu Group is currently in search of vibrant 30 Field Agents in the Eastern Cape Province, who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following.
Qualifications, Experience and Competence
QUALIFICATIONS, EXPERIENCE & COMPETENCE
Minimum Qualifications.
• Matric/ Grade 12
• A relevant tertiary qualification is advantageous
• RE1 or RE5 certification is advantageous
Experience and Knowledge required.
• 1-2 years’ experience in sales, customer service or field operations
• Experience in the funeral assurance, insurance, or financial service sector is preferred
• Background in client engagement and compliant handling will be beneficial
• Computer literate (MS Word, MS Excel, MS Outlook)
• Financial Service Experience (advantageous)
• Clear Credit & Criminal Record
Skills and Competencies required.
• Proven sales ability including cross-selling and upselling
• Proficiency in Microsoft Office (MS Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Customer-centric approach with strong interpersonal skills
• Strong negotiation and conflict resolution abilities
• Honest, reliable, and ethical conduct
• Able to work independently and make sound decisions
• Solid administrative and organizational skills
• Ability to understand and resolve customer concerns effectively
• Proficiency in at least three official languages spoken in the relevant province
Key Performance Areas
• Promote and sell funeral assurance policies to new and existing clients.
• Deliver exceptional customer service and ensure client satisfaction.
• Handle client queries and resolve complaints within the agreed service levels.
• Execute customer retention strategies to maintain and grow client base.
• Maintain accurate client records and ensure proper administrative processes.
• Proactively call clients to restructure, retain, or resell existing policies.
• Ensure compliance with FAIS and FSCA regulations.
• Meet and exceed set monthly and quarterly sales targets.
• Negotiate with clients for contract renewals and policy retention.
Contacts
NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment andReferences
PROVINCE
NUMBER OF POSITIONS
EC
30
ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.
(NB: Applications with no clarification for the position i.e. (Reference Number and Job Title) being applied for will not be considered).
Please submit CV’s to HRCOASTAL@icebolethu.co.za
Closing date for CV submissions is 31 January 2026.
Field Agent – KZN
Description
REFERENCE NUMBER: FA01/26-1
KZN: Tongaat, Verulam, Phoenix
Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. It is also a Winner of the Standard Bank KZN – Top Brand award for 2022, a centre of excellence and a leading provider of dignified burial solutions.
Icebolethu Group is currently in search of vibrant 5 Field Agents in the KwaZulu-Natal Province, who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following.
Experience
Minimum Qualifications.
• Matric/ Grade 12
• A relevant tertiary qualification is advantageous
• RE1 or RE5 certification is advantageous
Experience and Knowledge required.
• 1-2 years’ experience in sales, customer service or field operations
• Experience in the funeral assurance, insurance, or financial service sector is preferred
• Background in client engagement and compliant handling will be beneficial
• Computer literate (MS Word, MS Excel, MS Outlook)
• Financial Service Experience (advantageous)
• Clear Credit & Criminal Record
Skills and Competencies required.
• Proven sales ability including cross-selling and upselling
• Proficiency in Microsoft Office (MS Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Customer-centric approach with strong interpersonal skills
• Strong negotiation and conflict resolution abilities
• Honest, reliable, and ethical conduct
• Able to work independently and make sound decisions
• Solid administrative and organizational skills
• Ability to understand and resolve customer concerns effectively
• Proficiency in at least three official languages spoken in the relevant province
Key Performance Areas
• Promote and sell funeral assurance policies to new and existing clients.
• Deliver exceptional customer service and ensure client satisfaction.
• Handle client queries and resolve complaints within the agreed service levels.
• Execute customer retention strategies to maintain and grow client base.
• Maintain accurate client records and ensure proper administrative processes.
• Proactively call clients to restructure, retain, or resell existing policies.
• Ensure compliance with FAIS and FSCA regulations.
• Meet and exceed set monthly and quarterly sales targets.
• Negotiate with clients for contract renewals and policy retention.
Contacts
NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment and References
ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.
(NB: Applications with no clarification for the position i.e. (Reference Number and Job Title) being applied for will not be considered).
Please submit CV’s to HRCOASTAL@icebolethu.co.za
Closing date for CV submissions is 31 January 2026.
Mortuary Supervisors – KZN
Description
Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. Winner of the Standard Bank KZN – Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.
Icebolethu is calling for suitable candidates to apply for the permanent position of Mortuary Supervisor within Icebolethu Burials. The position will be based in various areas. The successful candidate will be required to perform tasks supporting Burial Services by overseeing the day-to-day Operational activities of employees, ensuring teams’ efficiency and building a positive environment.
Qualifications, Experience and Competencies
Minimum Qualifications
• Grade 12.
• Diploma/Degree in Management advantageous
Skills and Experience required.
• 2 Years of Mortuary supervisor experience at a Supervisor level.
• Computer Literacy in Ms Office Suite.
• Strong communication, negotiation and interpersonal skills
Responsibilities Required:
• Mortuary maintenance
• Manage all customer requirements as per Service Level Agreements.
• Attending and resolving all clients / customer queries.
• Coach, guide and mentor staff.
• Apply disciplinary measures where necessary.
• Plan and allocate work in a manner to create efficiencies.
• Maintain the attendance and leave rosters / registers.
Contacts
Umlazi Ops Centre: Reference Number 0126UMLZ
Umkomaas: Reference Number 0126UMK
Mandeni: Reference Number 0126MDN
Empangeni: Reference Number 0126EMPGN
Nomgoma: Reference Number 0126NGM
Umthatha: Reference Number 0126MTHA
East London: Reference Number 0126EASTL
Contacts
ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
*** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Colored, Indian candidates are encouraged to apply.
Application Submission and Closing Date, 28 January 2026.
(NB: Applications with no clarification for the position applying for will not be considered)
Please submit all CV’s to icebo_hr@icebolethu.co.za
We wish you all the best with your applications
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