ABSA – Customer Relationships Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Relationship Executive Enterprise RBB

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryOptimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.

Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.

Manager Risk Assessment: Take ownership of the portfolio’s risk management by ensuring a good understanding of both the Bank’s and the clients regulatory and compliance environments

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Relationship Executive – Small Business (FAIS) (Pipeline)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryOptimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. | Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. | Manager Risk Assessment: Take ownership of the portfolio’s risk management by ensuring a good understanding of both the Bank’s and the clients regulatory and compliance environments | : | : | : | : | :

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Officer Business Development AVAF Retail

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryDeliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Achievement of Sales Targets: Manage dealer achievement of sales targets through use of incentive schemes and manage information from internal and external sources. | Retain and Improve Relationships with Dealers: Discuss AVAF Customer Value Proposition (CVP) during regular relationship meetings and visits to Dealers and Dealer Principals to enhance the brand awareness. | Deal Facilitation: Manage all customer interactions professionally and efficiently. | Conversions of Non-Friendly Dealers: Identify non-friendly Dealers through the tracking of business volumes and determine and address reasons for non-friendliness by using the retention process to manage non-friendly dealers. | Value Added Products: Achieve VAP target as agreed per PD and contract VAP achievement with Dealers and F&I’s by linking counter performance on VAP’s of Dealers and F&I’s to the DIC pay-out. FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing.

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Commercial Asset Finance Sales Manager

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo optimise the sales capacity of the team to grow the business and to plan, manage and monitor the implementation of sales processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets

Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Customer Experience: To provide service excellence and achieve customer satisfaction

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Enterprise Banker

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryProvide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

Income Growth and Financial Targets: Ensure a deep understanding of client’s working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.  
 
Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
 
Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. 
 
Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Banker – Enterprise (FAIS)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryProvide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

Income Growth and Financial Targets: Ensure a deep understanding of client’s working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.  
 
Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
 
Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. 
 
Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Relationship Executive Enterprise RBB (FAIS)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryOptimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. | Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. | Manager Risk Assessment: Take ownership of the portfolio’s risk management by ensuring a good understanding of both the Bank’s and the clients regulatory and compliance environments

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Financial Adviser AIFA: Relationship Banking (FAIS)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)

• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers’ value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client’s financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client’s consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client’s financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client’s portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

EducationBachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)

Click here to apply

Commercial Relationship Executive (Richardsbay)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryStep into a high-impact role where you’ll unlock growth, drive profitability, and shape the success of a dynamic portfolio of Growth Business clients. This is more than relationship management-it’s about strategically partnering with ambitious businesses, solving complex commercial challenges, and delivering tailored banking solutions that fuel expansion.

Job Description

This is an opportunity to combine commercial acumen, relationship mastery, and strategic thinking in a role that directly influences business success-both for your clients and the bank. Based in Richards Bay, you’ll be at the heart of a vibrant regional economy, working with businesses that are shaping the future of the area.

If you’re driven by growth, energized by complexity, and passionate about building meaningful partnerships-this is where you belong.

You’ll take the lead in:

•  Winning new business through proactive origination

•  Deepening relationships with existing clients through insightful cross-selling

•  Delivering exceptional client coverage aligned to a compelling segment value proposition

Importantly, you won’t do this alone. You’ll be supported by a Transactional Banker and Credit Analyst, enabling you to focus on strategic client engagement, deal-making, and growth, while leveraging specialist expertise to deliver best-in-class solutions.

What You’ll Own & Drive

Growth & Revenue Leadership

Take full ownership of a portfolio of Growth Business clients, managing performance with a clear focus on profitability, value creation, and sustainable growth. You’ll identify opportunities, unlock revenue streams, and consistently exceed financial targets-backed by a strong support team.

Client Partnership & Experience

Become a trusted advisor to your clients-building deep, long-term relationships through meaningful engagement. You’ll conduct strategic client visits, anticipate needs, and co-create solutions that elevate their businesses. Your insights will directly influence product innovation and client experience, supported by your Transactional Banker and Credit Analyst.

Risk & Compliance Excellence

Operate confidently in a complex regulatory environment. With the support of your Credit Analyst, you’ll ensure robust risk management across your portfolio, balancing compliance with commercial outcomes while maintaining a deep understanding of both client and bank environments.

Collaboration & Innovation

Thrive in a high-performance, collaborative culture. You’ll challenge the status quo, contribute to smarter ways of working, and actively share knowledge and best practices. Working closely with your support team, you’ll help deliver seamless, client-centric solutions.

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Assistant Manager Business Development (Broker Business Corporate & Public Sector) – First Assurance Kenya

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo support delivery of targeted business (non-medical) growth with the right parameters.

Job Description

Business Development

• Management of broker Relationships to deliver targeted premium outputs.
• Pipeline business management quotation processing and transmitting the same to brokers within TATSs
• Draw up and operate SLAs with brokers for differentiated service delivery. 
• Adhere to Interdepartmental Service level Standards   in liaison with Underwriting team across the branches.
• Champion cross selling   for corporate business and other special assignments as allocated
• Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking daily to keep abreast of market developments.
• Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influencing.
• Manage knowledge capital by collecting, categorizing, storing, protecting, and distributing the results of market.

Financial

• Deliver financial    parameters for GWP, loss ratios, cross selling
• Debt management broker as per the debt management   standard  
• Manage and control expenditure for travel, events, and promotional items.
• Plan, assign and allocate funds for events plans, or promotional items required for brand management   through brand management activities as per the structured calendar

Operations & Compliance 

• Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and insurance industry that may have an impact on the Business Advantage 
• Coordinate Compliance with Regulatory requirements for Brokers   for licensing and on boarding requirements as per ABC Third party Standards.

 Management reporting

• Prepare accurate production reports/ other   statistics   for management reporting
• Represent the department in the absence of the head of the department in various business reporting

Education and Experience Required

• Bachelor’s degree in a business-related field (Actuarial Science, B.Com Insurance, Business Administration)  
• 7 – 10 years of sales management and business development experience in Insurance, at least 5 – 6 of which should be in General Insurance and holding a management role.
• ACII, Diploma in Insurance (UK) or AIIK, Diploma in Insurance (Kenya) or with good progress in either. 

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Senior Growth Manager: 3rd Party and Affiliate Partnerships

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryExpand acquisition and revenue growth for Credit Cards and Loans through third‑party partnerships, affiliates, aggregators, and introducers. A commercially astute deal‑maker with deep market knowledge of affiliate and lead‑based acquisition models. Strong negotiator, analytically sharp, and comfortable holding partners — and internal teams — accountable for outcomes.

Job Description

This role owns the commercial model, partner economics, and performance governance of external acquisition channels — ensuring sustainable growth, controlled costs, and strong conversion outcomes. The role is a critical enabler of the Rev Ops model, bridging partner sourcing, commercial negotiation, operational execution, and performance tracking end to end.

Key Focus Areas

• Third‑party acquisition strategy
• Commercial negotiation and pricing
• Partner onboarding and enablement
• Cost and conversion optimisation
• Daily revenue operations tracking

Key Activities

• Identify, evaluate, and onboard new third‑party and affiliate partners for Credit Cards and Personal Loans.
• Define and negotiate commercial models (CPA, CPL, revenue share) by product, segment, and channel.
• Build and manage contracts in partnership with Legal, Risk, and Sourcing.
• Lead internal investment requests required to onboard and scale partners.
• Own third‑party performance governance, tracking lead quality, conversion, cost, and ROI.
• Work with CVM and Sales to design targeted partner offers to improve conversion.
• Actively optimise under‑performing partners or exit unviable relationships.
• Drive daily and weekly Rev Ops performance reporting for external acquisition.
• Support internal channels with insights on partner‑driven lead behaviour and conversion uplift opportunities.

Success Measures

• Lead quality score
• Conversion rate from third‑party leads
• Cost per Acquisition (CPA)
• Partner‑level ROI
• Internal lead conversion uplift driven by partner insights

Key Collaborators

• Sourcing & Procurement
• Legal
• Fraud Risk
• Credit Risk
• Sales Channels
• Customer Value Management (CVM)

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Senior Manager: Product Marketing

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryPosition Credit Card and other lending products effectively to drive awareness, consideration, and high‑quality application inflow within defined target markets. A commercially minded marketing leader with strong creative instincts, who understands that great storytelling must ultimately translate into measurable revenue outcomes. Comfortable navigating ambiguity, influencing without authority, and working deeply cross‑functionally.

Job Description

This role owns the customer engagement narrative across segments and channels, ensuring new digital capabilities, product enhancements, and propositions (e.g. rewards, virtual cards, partnerships) are clearly communicated and translated into commercial outcomes.

The role balances brand storytelling with strong lower‑funnel discipline, ensuring that marketing activity results in the right customers, at the right cost, with clear performance accountability.

Key Focus Areas

• Product‑led demand generation
• Campaign and content effectiveness
• Funnel quality and conversion support
• Narrative and proposition ownership
• Marketing enablement for sales and internal channels

Key Activities

• Own the product marketing calendar across Credit Cards and Personal Loans (always‑on and campaign‑based).
• Drive ATL and BTL campaigns aligned to portfolio growth objectives.
• Support and guide digital marketing execution across paid media, social, search, and owned channels.
• Translate new product features, rewards, and partnerships into clear value propositions and messaging.
• Own campaign tracking and optimisation across impressions, CTR, CPA, funnel entry, and conversion.
• Partner with CVM to refine segment‑specific narratives and targeting strategies.
• Deliver go‑to‑market support including flyers, WhatsApp content, in‑app messaging, and internal enablement packs.
• Track and report campaign performance, insights, and ROI narratives to senior stakeholders.
• Act as the marketing interface into Rev Ops performance rhythms.

Success Measures

• Funnel entry volume (quality‑adjusted)
• Conversion rates by campaign and segment
• Cost per Application (CPA)
• Campaign and proposition ROI
• Brand lift and consideration metrics (where applicable)

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Click here to apply

Senior Manager: Digital Business Development

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryDigital Business Enablement (VP) is accountable for end-to-end digital commercial performance for the Credit Card portfolio, spanning demand generation, conversion optimisation, and channel shape change as part of a revenue operations function.

Job Description

The role translates Credit Card growth strategy into commercially viable, digitally executed initiatives that grow quality applications, improve approval and booking rates, and shift volume towards lower‑cost digital channels, while ensuring alignment across Product, Risk, Finance, Marketing, Channels, and Technology.

KEY FOCUS AREAS:

Digital Commercial Performance

• Own end‑to‑end digital acquisition performance for the Credit Card portfolio, from demand generation through to booked accounts.

Growth Strategy Execution

• Translate Credit Card growth objectives into executable digital commercial strategies that deliver sustainable volume, revenue, and efficiency.

Conversion & Journey Optimisation

• Drive improvement across application, approval, and booking funnels by prioritising high‑impact commercial and journey optimisations.

Channel Shape & Cost Optimisation

• Increase the share of digital bookings while enabling assisted channels to support digital‑first outcomes and reduce cost‑to‑serve.

Cross‑Functional Commercial Leadership

• Act as the commercial integrator across Marketing, Product, Risk, Finance, Channels, and Technology to ensure aligned delivery.

KEY ACCOUNTABILITIES:

Commercial Ownership

• Accountable for digital Credit Card acquisition targets (volume, approval rate, booking rate, CPA).
• Provide clear commercial input into prioritisation, investment decisions, and trade‑offs.
• Sponsor business cases and ensure benefit realisation against agreed targets.

Demand Generation & Marketing Effectiveness

• Define and optimise digital demand approaches (always‑on, campaigns, targeting, messaging).
• Direct media and creative partners toward outcomes, not activity.
• Ensure audience quality, incentive effectiveness, and message relevance.

Conversion Excellence

• Own the commercial optimisation of the digital onboarding journey.
• Identify, prioritise, and sponsor initiatives that reduce fallout, manual intervention, and rework.
• Partner with Risk and Product to balance growth, quality, and compliance.

Channel Strategy

• Lead the commercial agenda for digital‑first channel shape change.
• Enable Voice and Branch teams with clear digital steering principles and playbooks.
• Support strategic onboarding and platform initiatives with commercial sponsorship.

Governance & Performance Management

• Establish and maintain robust tracking, reporting, and performance rhythms.
• Proactively manage risks, dependencies, and escalations.
• Present clear, insight‑driven performance narratives to senior stakeholders.

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Relationship Executive SME Agri Sales

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryOptimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing:
a) origination efforts to quire new clients;
b) cross-sell to existing client base;
c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.

Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.

Manager Risk Assessment: Take ownership of the portfolio’s risk management by ensuring a good understanding of both the Bank’s and the clients regulatory and compliance environments

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Agency Banking Sales Champion – Zanzibar

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe Agency banking sales champion is a high-impact field role focused on the aggressive expansion and optimization of our agent banking network. Responsible for identifying high potential locations, recruiting top tier agents, and ensuring they are fully equipped and compliant to drive transaction volumes.

Job Description

Agent Network Growth & Management

70% of the total time

·       Proactively identify, evaluate, and recruit prospective agents across all strategic and high-potential locations in alignment with the approved plan and network expansion targets.

·       Conduct comprehensive due diligence on agent applications, ensuring full compliance with established approval, KYC, and onboarding procedures.

·       Ensure all appointed agents have valid agency banking agreements in place and provide end-to-end support during contract execution and documentation.

·       Coordinate the timely distribution of tools of trade to agents, including transaction materials, branding assets, and other operational requirements.

·       Build and maintain strong, productive relationships with agents, addressing complaints, disputes, and operational challenges promptly in line with agreed Service Level Agreements (SLAs).

·       Perform routine agent monitoring through data reviews and on-site visits to ensure operational efficiency, adherence to policies, and regulatory compliance.

·       Track and analyze agent performance metrics, including transaction volumes, revenue contribution, activation levels, and growth trends, and provide actionable recommendations for performance improvement.

·       Prepare and submit structured reports on agent monitoring outcomes, performance insights, and market intelligence to Head Office to support informed decision-making.

·       Actively manage agent dormancy to ensure inactive agents remain within the minimum agreed threshold for the assigned portfolio, implementing reactivation strategies where necessary.

·       Drive timely activation of newly onboarded agents, ensuring they achieve minimum agreed activity and transaction thresholds within defined onboarding timelines

Governance and Control

20% of the total Time

·       Ensure full agent compliance with the bank’s policies, procedures, and regulatory requirements, including KYC, AML, and CFT guidelines.

·       Enforce adherence to internal and external branding standards, ensuring agents maintain approved tariff guides and Absa Wakala signage for optimal brand visibility and customer trust.

·       Continuously monitor agent transactions to detect suspicious, unusual, or fraudulent activity and ensure timely investigation, escalation, and resolution in line with established protocols.

·       Conduct regular agent audits, reviews, and compliance checks to confirm transactions are processed accurately and in accordance with approved processes, addressing deviations promptly

·       In collaboration with head of Agency Banking, identifying potential operational risks and implementing effective strategies to mitigate, ensuring the continuous improvement of processes and minimizing disruptions to operations.

Product Training

10% of the total Time

·       Conduct initial onboarding and refresher training for newly approved and existing agents on Absa Bank products, services, systems, and operational processes to enable effective service delivery.

·       Ensure agents and their staff are trained in governance, compliance, fraud prevention, AML, KYC, and best practices in agency banking operations.

·       Coordinate and ensure completion, collection, and submission of agency banking training attestations to relevant stakeholders as formal evidence of training and regulatory compliance.

·       Provide ongoing post-training support and guidance to address knowledge gaps and reinforce compliance standards.

Risk and Control Objective

·       Regularly assess and update the risk profile of individual agents based on transaction volumes, geographic location, historical performance, and observed behavior.

·       Identify, assess, and report risks associated with agency banking operations, including fraud, operational failures, liquidity challenges, and financial mismanagement.

·       Continuously monitor emerging and evolving risks within the agent network and recommend proactive control enhancements.

·       Collaborate with Agency Banking stakeholders, Risk, Compliance, and Operations teams to address issues highlighted in KRIs reports and the Agency Banking Risk Register.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Executive – SME Central Region

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryWe are seeking a strategic, commercially astute, and purpose driven leader to take on the role of Executive – SME Central Region, a key position within the SME leadership team in Business Banking.
The Central Region spans the Free State, Northern Cape, and North West, representing a diverse and high potential SME landscape.

Job Description

Role Purpose

This executive role is accountable for defining and executing the end‑to‑end SME business strategy for the Central Region, with full P&L responsibility. The incumbent will drive sustainable revenue growth, deepen and retain client relationships, and lead high‑performing teams to deliver integrated SME solutions across:

• Lending
• Transactional banking
• Working capital solutions
• Investment and value‑adding financial services

Key Accountabilities

• Lead and execute the regional SME strategy aligned to Business Banking and Group objectives
• Drive top‑line growth, portfolio quality, and profitability across the SME segment
• Build, grow, and retain strong SME client relationships through a client‑centric value proposition
• Provide inspirational leadership to regional SME teams, creating a culture of accountability, performance, and inclusion
• Leverage cross‑functional partnerships across Credit, Risk, Product, Operations, and Coverage teams to deliver seamless client outcomes
• Translate strategy into clear, measurable commercial outcomes, tracking performance rigorously against agreed targets

Ideal Candidate Profile

The successful candidate will be a bold and credible commercial banking leader with:

• Proven experience in SME or Business Banking, ideally with regional or segment leadership exposure
• Strong commercial and financial acumen, including full P&L ownership
• Demonstrated ability to convert strategy into sustained execution and results
• Highly developed stakeholder management and influencing capability across complex, matrixed environments
• A leadership style that is values‑led, people‑centric, and performance‑driven

This role offers the opportunity to shape the growth trajectory of the SME franchise in the Central Region, while making a meaningful impact on entrepreneurship, employment, and economic inclusion.

Minimum Requirements

• Relevant Honours Bachelor’s Degree and Professional Qualifications: Business, Commerce and
• Management Studies (Required); an MBA highly preferred
• At least 15 years’ experience in financial services in a commercial sales role with at least 5 years’ experience at an Executive level managing large teams to achieve financial and customer outcomes.

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Click here to apply

Manager Sales, Service and Implementation

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryEnablement of sales and servicing across the entire business to achieve agreed targets. Managing of various projects to ensure enhancement in business processes and systems. Managing a team that will provide business with quality MI and change management capabilities.

Job Description

Sales Planning and Management: Building and optimizing sales strategy and plans, in line with business view to continually deliver to business performance ensuring that business meets or exceeds the forecasted targets. | Sales activation and campaigns: Ensure that the operational management teams are thoroughly briefed through engagement prior to the commencement of new campaigns. Address their concerns adequately. | Development and maintenance of relationships: To develop and maintain sound relationships between Private Wealth Banking, Business Bank, Integrated Channels, Retail Transactional Product, Segment, Niche Markets, Digital, Private Bank and 3rd parties to ensure support of Sales Commercialization & Business Development | Trade Tools for business enablement: Providing support across Sales channels with the relevant training tools to drive awareness, understanding and sales | Staff activation and education: Providing support across sales channels with the relevant training tools to drive awareness, understanding and sales. Managing various projects and IT projects to ensure enhancements of existing processes and systems, including decommissioning of legacy systems. Managing a team of MI professionals aimed at delivery high quality MI to support efficient business decision-making. Responsible for managing and supporting business on change iniatiatves.

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Relationship Executive: Premium Agri (Vaal) Pipeline

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryOptimise the profit and economic value of portfolios of Premium Business key account clients requiring high complexity commercial banking requirements by focusing:
a) origination efforts to quire new clients;
b) cross-sell to existing client base;
c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base

Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients

Manage Risk Assessment: Adhere to the bank’s policies and procedures and ensure compliance. Take ultimate ownership of the portfolio’s risk management by ensuring a good understanding of both the Bank’s and the clients regulatory and compliance environments.

Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

EducationNational Diplomas and Advanced Certificates: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Recoveries Agents

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Job Description

Reporting to the Collections/Recoveries Team Leader, the role holder will be;

• Responsible for the Collections or Recoveries of allocated group of loan and credit card accounts within the Personal and Local Business Segments within the Bank, with the objective of adopting given strategies and negotiating with the customer to bring any out of order accounts back to order.

Key Accountabilities:

Business Management – 40%

• Meet the minimum productivity requirements for calls, promise to pay (PTP) and kept promises (KPs) daily to ensure optimization of the collections function and achievement of the monthly targets for the collection agent
• Use the appropriate collection scripts and other tools available to verify client identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome for both the bank and the customer
• Monitor all accounts allocated daily and take appropriate action to ensure that the portfolio of accounts stay within agreed limits through the application of sound credit judgement within pre-determined broad policy guidelines
• Recommend accounts within own portfolio that meet agreed criteria for forbearance (which do not involve giving out more money) within pre-determined parameters and guidelines
• Undertake all forms of communication with the customer that are necessary to ensure that the accounts operate well or that subsequent action on the account, if required, is not unduly delayed
• Adopt collections targets monthly in line with portfolio and product targets as communicated by the MI team via the team leader
• If no solution can be negotiated, calls must be escalated to the team leader for assistance
• Update the appropriate system upon completion of the negotiation with the customer to indicate the agreement reached with the customer in terms of the collections option that will be implemented

Customer Obsession – 30%

• Refer all customer complaints to the Customer Service team for logging on BOC. As the first point of contact wherever possible, resolve and close the complaint; escalate to the team leader to support in resolving the complaint if unable to resolve
• Ensure customer obsession is achieved and the retention of the customer is maintained by being professional in all instances
• Seek clarity from the customer to ensure comprehensive understanding of their needs and address these needs as effectively as possible, whilst minimizing any risk to the bank
• Application of world class customer service standards always while handling customer’s issues, walk in customers and customer correspondences assigned on collection related matters

Teamwork – 10%

• Constant liaison with the business network to undertake appropriate measures on allocated collections portfolio to offer alternative solutions for customers.
• Teamwork to formulate and execute innovative and creative strategies aimed at achieving stretch collection targets.
• Participate in local events to support local needs, develop individual and team skills and raise the Absa bank profile in the local community
• Ensure individual performance objectives and measures are agreed with line manager.
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

Controls – 30%

• Adherence to service level agreements on any duties assigned.
• Adherence to banking policies and procedures.
• Delivering collection control requirements in a robust and rigorous control environment.
• Efficiently maintaining an accurate diary of collection actions undertaken on own portfolio on debt management systems with timely follow-up of due actions.
• Delivering operational excellence in achieving quality, cost, and service standards on assigned work.

Technical Skills

• Analytical and numerical skills
• Communication skills (written and verbal)
• Inter-personal skills
• Negotiation and Influencing skills
• Spreadsheets/Database Skills
• Planning and personal organization
• Quality Conscious
• Problem solving skills
• Service excellence
• Operational excellence
• Customer handing techniques

Knowledge, Expertise & Experience

Essential

• University degree or equivalent professional qualification
• Prior experience of dealing with customers
• High degree of interpersonal skills when dealing with a range of people and situations.
• Good knowledge of the general canons of good lending and credit risk assessment
• Good computer skills and ability to learn new software/applications quickly

• Effective communication
• Some knowledge of the Bank’s lending principles, policies, and procedures
• Some knowledge of the Bank’s general credit policies and Retail Products
• Prior experience in a lending environment

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

We wish you all the best with your applications