To apply, click on the link at the end of the posts and all the best with your applications

Club-V Attendant

Job Description

Your Purpose…

• To make exercise irresistible to your Club-V members
• To interact, entertain education and stimulate your Club-V members
• To maintain a safe, hygienic and clean environment
• To provide a happy and welcoming environment
• To create a nurturing environment for small toddlers and babies

Your Duties and Responsibilities…

• To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
• To manage all access cards ensuring that they are valid and contain all relevant information.
• To effectively manage the 2 consecutive hour rule.
• To follow the monthly activity roster and theme correctly.
• To ensure that you plan your activities and execute these on an ongoing basis.
• To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
• To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
• To maintain control of the Club-V environment.
• To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
• To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.

Our Minimum Requirements…

We can’t live without…

• A Clear Criminal Check
• Up to date First Aid Training
• Up to date in-house Club-V Training
• Up to date Active Play Training
• Affinity for children
• Ability to entertain children
• Able to conduct physical games and activities with confidence
• Able to learn and implement new juniors programmes

 
We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Good listening skills
• Good communication skills
• Diplomacy
• Good time management skills

We’d love you to be…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• Outgoing and confident
• Able to work under pressure
• Friendly
• Patient

Click here to apply

Club Administrator

Job Description

Your Purpose…

• To inspire people to live active lives through delivery of excellent member service, auditing, banking, checking and processing contracts, administering payroll processes, administering orders, petty cash, monitoring and controlling uniform stock, ensuring effective communication to all departments and managing and developing departmental staff.
• As the custodian of the Company’s Administrative Policies & Procedures, the Club Administrator is responsible for minimizing risk within this framework, whilst simultaneously providing the smooth flow of administration and excellent member service.

Your Duties and Responsibilities…

Delivering Excellent Member Service

• Resolve member queries and requests
  • Respond & action member queries and requests within 24 hours.
  • Ensure database is maintained by updating changes of member details as requested.
  • Process refunds and follow up to ensure they are actioned timeously.
  • Action any relevant changes on DIY in accordance with the Framework of Authority.
  • Capture cancellation / change of information requests daily and follow up to ensure actioned.
  • Log relevant member notes

• Capture manual access stats
  • In the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrs

Auditing

• Audit all pre-printed stationery to ensure payments were received
• Reconcile access card report to receipts to ensure payments were received
• Complete incident reports and highlight any discrepancies with the Club General Manager
• Perform daily, weekly & monthly audits to ensure compliance to audit requirements
• Respond and correct findings from audit reports

Banking

• Complete the banking process as per policy and procedures
• Log cash losses on Risk Management site
• Print and reconcile relevant banking reports and log calls where necessary to ensure that member’s accounts are corrected timeously
• Complete till float counts

Check and Process Contracts

• Check and process membership contracts
• Ensure that code changes, mini month end, month end requirements, commission schedules and breakdown reconciliations are performed
• Highlight any misrepresentation or contract discrepancies

Administer Payroll Processes in Club

• Capture employee documentation (take on’s, transfers, terminations)
• Check salary data received from HOD’s and ensure its submitted to NHO for payment
• Action salary deductions
• Check salary reports to ensure accuracy and correct remuneration of all staff
• Reconcile and update leave documentation

Administer Orders

• Place & receipt orders for pre-printed stationery, general stationery and uniforms

Petty Cash

• Manage & issue petty cash as per policy & procedures
• Perform weekly reconciliations and submit claims to NHO to ensure sufficient petty cash available at all times
• Log cash losses on Risk Management site

Monitor and Control Uniform Stock

• Reconcile uniform orders against deliveries
• Issue uniform and ensure deductions are actioned
• Maintain uniform reconciliation to accurately track all uniforms issued as well as keep record of remaining uniform allocations

Effective Communications

• Inform all departments of new admin policies and procedures
• Provide training on admin policies and procedures to all staff as required
• Ensure that tasks are carried out timeously and in accordance with Admin & Payroll timetables

Managing and Developing Departmental Staff

• Manage discipline and performance of staff
• Training of department staff
  • Develop growth plan for administration staff
  • Arrange for training in line with growth & succession plan
  • Maintain and update staff files of the Administration department

Our Minimum Requirements…

We can’t live without… (Minimum Requirements)

• Matric\ grade 12 qualification
• Relevant tertiary qualification
• Minimum of 2-4 years in an administration or similar role
• Advanced in finance and HRMS systems
• Intermediate skill in the Microsoft suite, i.e. excel, word and powerpoint
• Be member centric in all dealings
• Have exceptional organization and planning skills

We’d like you to have… (Attributes)

• Have excellent communication skills
• Must take a proactive approach
• Be solutions oriented
• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Click here to apply

Maintenance Technician

Job Description

Your Purpose…
• This role is designed and shall be responsible for:
• Managing the preventative maintenance and state of repair to equipment and facilities
• Managing action plans/projects to the required standard.
• Managing maintenance plans & suppliers to within budget.
• Managing the maintenance team to achieve desired results

MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND
FACILITIES
• Maintain and repair plant
• Follow preventative schedule for HVAC
• Communicate faults and action plans to CGM/Ops and Regional MM
• Use maintenance log in system on intranet for faults
• Adhere to downtime as stipulated on intranet
• Be hands on and repair faults where possible
• Maintain and repair premises
• Liaise with landlord/contractors on issues/repairs
• Be hands on and repair and maintain where possible according to brand standards.
• Maintain and repair gym equipment
• Complete and fax/email downtime reports to relevant contractors.
• Ensure completion of preventative maintenance as per contractor stipulations
• Maintain a history of equipment maintenance and preventative schedules
• Be hands on, repair and maintain equipment according to brand standards
• Inspect club to establish daily maintenance tasks
• Do visual inspection via walkabout.
• Check job book, MOD checklists and fitness checklists.
• Check pool and enter results on pool log.
• Action tasks as per brand standards RAP sheet.
• Follow up all maintenance related issues on the Hey Manager cards.
• Schedule tasks from preventative maintenance schedule.
• Liaise with CGM/Facilities Manager on affects to operations in club.
• Ensure pool maintenance completed.
• Ensure pool checked and pool key readings recorded according to operating standards.
• Ensure inspection of weirs conducted.
• Ensure pool dosed according to readings.
• Ensure backwashing falls within pressure parameters.
• Ensure pool internal and external maintained and repaired to brand standards.
• Ensure temperatures displayed.
• Liaise with Ops/CGM and RMM as required.
• Ensure dosing systems do not run dry
• Manage health & safety requirements in the club
• Manage your department to work within the health & safety requirements.
• Familiarise yourself with the OSH Act.

MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD
• Assist in ensuring that brand standards are maintained
• Conduct regular brand standard checks.
• Assist in developing RAP.
• Assist GM/Ops to manage the RAP to conclusion.
• Manage projects to conclusion
• Ensure compliance to job specs.
• Ensure work areas left in condition found
• Manage contractor to adhere to health and safety standards.
• Liaise with relevant parties.
• Sign off contractors job card on completion if satisfactory and quality checked.
• Follow up on snag lists.
• Refer snags/issues to Regional Maintenance Manager.

MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET
• Ensure maintenance of Club is within budget.
• Liaise with CGM on budget constraints/availability.
• Ensure all repairs/costs/quotes to within budget.
• Control and maintain stock levels
• Ensure there is sufficient stock available at all times.
• Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers
and authorisation systems.
• Check quality and delivery of orders.
• Ensure stock control systems in place.

MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS
• Manage team to achieve scheduled tasks
• Priorities and set timelines for team with tasks.
• Adhere to quality control standards.
• Follow up and check completed tasks.
• Establish understanding of task and correct tool application.
• Distribute tasks equitably in team including tasks to yourself.

MANAGE STAFFING COMPLIMENT
• Ensure staff adequately trained to deliver on functional/operational needs.
• Ensure communication on all company initiatives/launches.
• Manage shift rosters/leave cycles.
• Induct staff on operational needs
• Have a succession plan.
• You will be required to work an MOD shift\s from time to time as directed by the business.

MISCELLANEOUS
• Be available for call outs/ telephonic assistance.
• Assist and comply with any lawful and reasonable requests from manager

Click here to apply

22.5 Hours Fitness Instructor

Job Description

Your Purpose…

• To inspire people to live active lives
• The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities…

• To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
• Building relationships with members to achieve member retention
• Conducting fitness initiatives to increase member retention
• Adhering to operational & administrative requirements
• Ensure the health and safety of members at all times
• Actively managing ongoing training and self-development to keep abreast of industry changes
• Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements…

We can’t live without…

• Matric qualification
• Industry recognized fitness qualification essential
• A minimum of 6 months experience within fitness
• First Aid qualification with AED certification
• Ability to work shifts which includes weekends and public holidays
• Experience in member service (customer service)
• Must be a people’s person and be able to assist and guide our members

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Click here to apply

Sales Manager

Job Description

Your Purpose…

• To make exercise irresistible
• To, on a monthly basis, deliver club sales results in line with, or exceeding, budget.
• To create and maintain high performing sales team, to achieve our customer acquisition and revenue growth targets. This means the role will be responsible for maximizing our sales team
• potential through, couching, and adjusting the sales plans as needed, to ensure the desired result is achieved.

Your Duties and Responsibilities…

• To achieve growth and consistently achieve on sales targets by successfully leading the sales team.
• Achieve sales objectives by making recommendations to sales plans and reviews, preparing, and completing action plans for the sales team, and coaching the team for successful delivery.
• Implementing customer-service standards; resolving queries; completing audits; identifying trends and implementing change, as needed.
• Maintain and develop a high-performance sales team with the focus on accomplishing sales objectives by leading, developing, couching, and mentoring; communication job expectations; planning, monitoring, and reviewing job contributions; developing and reviewing compensation actions; enforcing policies and procedures, etc.
• Performing administrative and all management functions in the line with daily, monthly, and quarterly deadlines.
• Performing manager on duty (MOD) duties (Fitness and Fitness Plus only, other club types as required)
• Selling memberships to achieve the set monthly budget and sales goals.
• Completing all administrative procedures as required by the company.
• Will need to proactively identify opportunities, and market Virgin Active memberships to the community surrounding the clubs and / or corporate organisations.
• Will be required to actively follow up on leads provided in club and surrounds Maintain the sprint backlogs with the Scrum teams.
• Monitoring deliverables and ensuring timely completion of projects.

Our Minimum Requirements…

We can’t live without…

• Matric Certificate
• Relevant tertiary qualification advantageous
• At least 2 years’ experience within a sales management role, i.e., managing a sales team.
• At least 4 years’ previous experience within the sales environment (similar industry preferable)/ sales consultant role
• Must be able to show a proven, successful track record in a solution sale environment.
• Must be highly numerate, financially astute and be able to understand budgeting processes.
• Must have proven knowledge of Financial reports, e.g., P&L
• Excellent analytical and organizational skills
• Must know how to negotiate and close deals under pressure.
• Successfully completed Pro – active Sales Manager training (Internal Candidates)

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Click here to apply

Facilities Manager

Job Description

Your Purpose….

• To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
• To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
• As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.

Your Duties and Responsibilities…

• Complete preventative maintenance activities on the following equipment (but not limited to):

• • Out of Warranty Fitness Equipment
  • Swimming Pool/Spa Systems
  • Heating Ventilation Air Conditioning Systems (HVAC)
  • Hot and Cold-Water Systems
  • All building preventative maintenance tasks
  • Sauna
  • Steam Rooms
   
• Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
• Respond to all emergency repairs. 
• Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. 
• Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. 
• Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. 
• Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. 
• Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. 
• Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
• Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
• Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
• Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
• Conduct Health and Safety Audits as directed by the business.
• Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
• Manage all utility consumption within the club.
• Investigate and resolve high water and electricity consumption.
• Address all state of repair Brand Standards concerns in a timely manner
• Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
  • Maintenance Premises
  • Maintenance Physical Plant
  • Maintenance Pools
  • Maintenance Water Hygiene
  • Maintenance Grounds
  • Maintenance Consumables
  • Maintenance Health and Safety
  • Society Expenses

• As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. 
• Fulfil the duties of an HOD within club, which includes being an MOD within the club 
• Seek collaboration opportunities with fellow technical skilled colleagues within the region

Our Minimum Requirements…

We can’t live without…

• Matric (NSC) qualification
• Advanced relevant Technical qualification
• Passion for maintenance and brand standards within clubs
• A minimum of 2-3 years proven maintenance experience
• Hands on experience of plumbing, electrical, HVAC, plant equipment
• Understands the importance of H&S
• Proven Experience in working independently.
• Working with Microsoft office suites, e.g. emails, word and excel
• Have a good understanding of utilities consumption
• Proven experience in managing maintenance costs
• Proven people management skills
• Proven experience in managing Health and Safety checks and processes

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Knowledge of the following equipment in installation, maintenance and operation of:
  • Chillers
  • Evaporative and cooling towers
  • Electronic controls
  • General air-conditioning systems
  • Building management systems
  • General electrical (Medium voltage)
  • Water treatment
  • Hot water vessels
  • Steam generators
  • Saunas
  • Pumps
  • Valves
  • Heat exchanges
  • Sand filtration systems
  • Plumbing
  • Carpentry and Glazing
  • Health and Safety knowledge

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)
• Exhibit strong verbal and written communication skills.
• Proven Interpersonal and management skills.
• Good financial/admin knowledge.
• Ability to plan effectively.
• Problem solving ability
• Multi-site experience

Click here to apply

Fitness Instructor

Job Description

Your Purpose…

• To inspire people to live active lives
• The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities…

• To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
• Building relationships with members to achieve member retention
• Conducting fitness initiatives to increase member retention
• Adhering to operational & administrative requirements
• Ensure the health and safety of members at all times
• Actively managing ongoing training and self-development to keep abreast of industry changes
• Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements…

We can’t live without…

• Matric qualification
• Industry recognized fitness qualification essential
• A minimum of 6 months experience within fitness
• First Aid qualification with AED certification
• Ability to work shifts which includes weekends and public holidays
• Experience in member service (customer service)
• Must be a people’s person and be able to assist and guide our members

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Click here to apply

Club-V Attendant

Job Description

Your Purpose…

• To make exercise irresistible to your Club-V members
• To interact, entertain education and stimulate your Club-V members
• To maintain a safe, hygienic and clean environment
• To provide a happy and welcoming environment
• To create a nurturing environment for small toddlers and babies

Your Duties and Responsibilities…

• To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
• To manage all access cards ensuring that they are valid and contain all relevant information.
• To effectively manage the 2 consecutive hour rule.
• To follow the monthly activity roster and theme correctly.
• To ensure that you plan your activities and execute these on an ongoing basis.
• To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
• To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
• To maintain control of the Club-V environment.
• To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
• To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.

Our Minimum Requirements…

We can’t live without…

• A Clear Criminal Check
• Up to date First Aid Training
• Up to date in-house Club-V Training
• Up to date Active Play Training
• Affinity for children
• Ability to entertain children
• Able to conduct physical games and activities with confidence
• Able to learn and implement new juniors programmes

 
We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Good listening skills
• Good communication skills
• Diplomacy
• Good time management skills

We’d love you to be…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• Outgoing and confident
• Able to work under pressure
• Friendly
• Patient

Click here to apply

Regional Head of Sales – Western Cape & KZN

Job Description

Our purpose:

To change people’s lives for the better through wellness. We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being.

Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just about fitness- it’s about creating real experiences that support members in their holistic health journey.

We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function – because we believe the best ideas come to life when we’re collaborating in person, sharing thoughts, and building together.

Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

1. Refreshing Real Experiences: Authentic, engaging experiences that inspire lasting
2. Holistic Wellness: A comprehensive approach integrating fitness, mental health, nutrition, and recovery.
3. Curated Guidance and Progress: Personalized coaching and programs to support sustainable progress.
4. Communities Without Conformity: Diverse, welcoming environments where everyone feels

The purpose of this role is to drive strong regional commercial performance by effectively translating national sales strategy into consistent, disciplined execution. This includes delivering on key metrics such as unit growth, revenue, conversion, yield, and net membership, while ensuring sales operations are well-managed through structured planning, coaching, and consistent people management practices.  

A key priority is to build a sustainable high-performing sales team through strong leadership of Area Sales Managers and Sales Managers. This involves improving retention, productivity, onboarding, and leadership capability, while fostering a culture of accountability, continuous improvement, and adaptability to strategic change, ensuring new initiatives and ways of working are successfully embedded.

A day in the life of… (Your Duties & Responsibilities…)

Commercial Delivery and Execution

• Own the delivery of regional sales targets across units, revenue, conversion, yield and net membership growth.
• Translate the national sales strategy into clear regional plans with measurable actions, owners and deadlines.
• Monitor regional performance daily, weekly and monthly, identifying risks early and driving corrective action quickly.
• Ensure Area Sales Managers and Sales Managers are focused on the right controllables to improve run-rate, conversion and output.
• Drive regional forecast accuracy and maintain a clear view of delivery confidence, risks and mitigation actions at all times.
• Lead execution of product, campaign and commercial initiatives within the region, ensuring alignment between sales, marketing, operations and product teams.

People Leadership

• Lead, coach and develop Area Sales Managers capability to drive consistent performance.
• Lead, coach and develop people leadership capability where ASM’s can comfortably diagnose problems, drive actions and hold teams accountable.
• Build Sales Manager capability indirectly through the Area Sales Manager layer.
• Ensure regional review disciplines are concise, factual, visual and decision oriented.
• Create strong management discipline that drive clarity, confidence, urgency and ownership at all levels.
• Have an active and updated talent succession plan across ASM’s and SM’s within the region
• Model the leadership behaviours expected in Virgin Active: Direction, Effective Communication, Integrity and accountability, Empathy and EQ, Motivation and Inspiration and decision making.

Productivity, Workforce Stability and Effectiveness

• Drive sales workforce retention within the region and actively manage attrition risk.
• Improve tenure mix and reduce over-reliance on low-tenure sales employees.
• Ensure new joiners are supported through strong onboarding, effective training and manager-led integration into the team.
• Ensure the sales management team adhere to defined Virgin Active people practices.
• Partner with trainers, recruitment and the People team to improve ramp-up time, coaching quality and quality of hire.
• Review and recommend recruitment exceptions in line with the approved recruitment control process, ensuring every request is supported by performance, churn, vacancy and mitigation data.
• Drive a productivity-led sales model by improving output per consultant and ensuring resources are optimised before headcount is requested.

Regional Insight, Problem Solving and Opportunity Creation

• Use market and club insight to identify opportunities and risks within the region.
• Monitor competitor activity and recommend tactical changes where required.
• Identify new and creative ways to improve commercial performance, member acquisition and local market relevance.
• Ensure all marketing and trade activity requests are supported by cost, expected output and previous results where applicable.
• Encourage sharing of successful regional practices so that high-value ideas can be replicated quickly across the broader sales structure.

Governance, Systems and Operating Discipline

• Ensure all systems, tools, scorecards and reporting mechanisms required to drive the sales strategy are operational and used consistently.
• Maintain a strong cadence of club visits, Area Sales Manager reviews, performance follow-ups and intervention tracking.
• Ensure performance management, misconduct management and behavioural issues are addressed quickly and appropriately.
• Ensure operational discipline in lead management, pipeline visibility, conversion focus and customer experience at point of sale.
• Maintain strong financial discipline in regional budgeting, planning and cost awareness.

Travel

• A fair amount of travel is required to be successful in the role.

We can’t live without… (Minimum Requirements)

• Formal Matric qualification.
• Relevant tertiary qualification.
• Minimum of 4-5 years’ proven multi-site leadership experience in a regional or area management role
• 5+ years’ sales management experience (cluster or single site)
• 7+ years’ technical sales experience within a similar environment.
• Proven ability to lead remotely and drive execution through multiple management layers.
• Proven commercial and analytical capability, including understanding of cost, margin, profit and business performance drivers.
• Strong understanding of Virgin Active (or similar) sales processes, methodologies, systems and performance tracking.
• Proven track record of leading, developing and improving sales teams and sales performance.
• Proven coaching ability, including use of structured coaching models such as GROW.
• Strong written and verbal communication skills.
• Ability to travel is required for the role.
• Demonstrated ability to improve retention, onboarding effectiveness and team productivity.
• Demonstrated ability to use data and performance trends to make decisions and drive action.
• Demonstrated ability to lead change and embed new ways of working in a region.

We’d like you to have… (Attributes)

• Strong communication, interpersonal and senior leadership skills across all levels.
• Excellent presentation skills and the ability to influence credibly at senior stakeholder level.
• Strong relationship-building capability with the ability to create alignment across functions.
• Experience working with marketing, operations and product teams to unlock commercial opportunities.
• Strong strategic thinking combined with hands-on operational execution.

We’d love you to have… (additional skills)

• The ability to build a high-performance regional culture through coaching, systems and accountability.
• The ability to improve sales productivity across multiple sites and lead through others.
• The ability to identify patterns in performance and translate those into practical action plans.
• Experience leading transformation, stabilising underperforming teams and embedding new ways of working.
• The ability to balance commercial delivery with people development and long-term capability building.

Click here to apply

Excercise Experience manager

Job Description

Your Purpose…

• The Exercise Experience Manager is all about building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals. You’ll be the guide, ensuring every member finds the right products, services, and fitness tribes that suit them perfectly. It’s about creating fun, personalized experiences that keep our members engaged and coming back for more, all while embracing the bold, adventurous Virgin spirit we’re known for. Let’s make wellness more than just a gym—it’s a social lifestyle!

Your Duties and Responsibilities…

• Recruitment, Onboarding & Retention: You’re at the heart of curating a team of passionate fitness pros. You’ll scout, attract, and recruit the most talented Fitness and Group Exercise Instructors, both within and outside the club, ensuring they fit right into our vibrant community. Using the Online Hiring Assessment process, you’ll measure success and help build a powerhouse of instructors. Once onboard, you’ll guide them through an exciting, thorough induction, introducing everything from conduct guidelines to operational essentials like studio setup, sound systems, and salary processes.
• Team Management & Development: Creating an unstoppable team is key. You’ll develop and nurture an all-star squad of Fitness and Group Exercise Instructors, aligning with club FTE and budget needs. As their leader, you’ll provide regular coaching, feedback, and opportunities for growth, making sure they stay inspired and driven. By championing CPD (Continuing Professional Development) training, you’ll ensure that our team is always ahead of the curve, mastering the latest in wellness & fitness innovation and standards.
• Community Building & Instructor Support: Building dynamic, thriving fitness tribes is what it’s all about. You’ll foster a sense of belonging among our Group Exercise Instructors through strong communication—whether it’s in one-on-one chats, newsletters, or team meetings. You’ll also make sure they are continuously growing by managing their CPD points and scheduling development opportunities. With a laser focus on the STOP, LOOK & LISTEN strategy, you’ll ensure every class is prepped and every instructor is supported—from studio setups to assisting with member bookings.
• Delivering Exceptional Group Exercise Experiences: You’ll lead by example, stepping into the studio and delivering unforgettable group exercise experiences that keep members coming back for more. Your role doesn’t stop at teaching—you’ll maintain the highest standards of cleanliness, organization, and studio functionality, ensuring that everything from sound systems to equipment is in tip-top shape. You’ll also oversee class timetables across digital platforms, ensuring they’re always spot on and ready to wow members while managing any last-minute no-show plans like a pro.
• Group Exercise Focus: Your main focus is managing the group exercise timetable to deliver high-energy, engaging classes that leave a lasting impact. You’ll boost participation through events like FITFEST and DJ nights, creating memorable experiences for members. Using data from GEX reports and collaborating with your regional team, you’ll identify opportunities to adjust class types, schedules, or instructor performance for maximum impact. Expanding and optimizing Group Exercise offerings is key—you’ll ensure the timetable aligns perfectly with what our members want, consistently delivering exceptional experiences.
• Member Social Wellness: We’re all about creating welcoming environments for every member that walks through our doors. You’ll offer comprehensive inductions that set the stage for success, showcasing everything the club has to offer. Whether it’s group exercise, personal training, or event-driven experiences, you’ll actively promote all our offerings to support each member on their unique wellness journey. You’ll also manage our GEX Invitation system to ramp up class participation, increase mobile app engagement, and keep the buzz alive through epic events and demos.
• Operational Excellence: You’ll ensure that every group exercise space is not only functional but inspiring. Cleanliness, top-tier equipment, and flawless sound systems are non-negotiable under your watch. You’ll also uphold all Health & Safety and Operational Standards to create a safe and empowering environment for both instructors and members. With a focus on seamless experiences, you’ll also craft optimal staffing schedules to make sure the club floor is always buzzing with energy and engagement.
• Marketing & Community Building: You’ll be the energy behind every in-club marketing campaign, executing strategies that get people talking and members signing up. Leveraging the business tools and resources, you’ll promote everything from Group Exercise to Personal Training, ensuring both new and existing members are drawn in. By tapping into digital platforms and in-club marketing opportunities, you’ll keep our community engaged and excited about the fitness journey they’re on.
• Data Analysis & Performance Tracking: Data-driven and performance-focused, you’ll monitor and analyse class attendance and engagement, identifying trends and opportunities to optimize our offerings. With your eye on the numbers, you’ll implement action plans to fill any gaps, ensuring our classes are always hitting the mark. Whether it’s boosting mobile app usage or maximizing class bookings, your drive and focus will ensure every Group Exercise offering meets or exceeds expectations.

Our Minimum Requirements…


We can’t live without…

• Matric qualification
• A Recognized Fitness Qualification
• A minimum of 5 years’ experience within the Fitness Industry
• A minimum of 3 years’ experience in managing exercise experiences within in a health club or similar role
• A minimum of 2-3 years of experience in managing people / teams
• Exceptional people leadership skills
• Experience in teaching a variety of Group Exercise classes
• be passionate about wellness industry
• Strong team player & collaborator
• Exhibit the VA brand values

We’d like you to have…

• Experience within a health club or wellness club
• Management experience
• Great communication skills
• Great relationship building skills
• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Organizational & coordinating skills
• Excellent facilitation and presentation skills
• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Click here to apply

We wish you all the best with your applications