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Senior Facilities Manager

Job Description

Job Purpose

The Senior Facilities Manager is responsible for the strategic and operational management of facilities, ensuring that buildings, services, and infrastructure are safe, compliant, cost‑effective, and aligned with business needs. This role carries the responsibility of being the ambassador for the brand, providing leadership and support the service culture to result in maximum guest satisfaction while working very closely with stakeholders.

Key Responsibilities

Strategic & Operational Management

• Develop and implement facilities management strategies, policies, and plans aligned with organisational objectives.
• Provide leadership and oversight for hard and soft facilities services, including buildings, maintenance, security, cleaning, utilities, landscaping, and workspace management.
• Ensure facilities support business continuity, productivity, health, and wellbeing.

Maintenance & Asset Management

• Oversee preventive and reactive maintenance programs for all facilities and assets.
• Manage capital projects, refurbishments, and fit‑outs from planning through execution.
• Maintain accurate records of assets, warranties, life‑cycle plans, and condition assessments.

Financial & Commercial Management

• Negotiate and manage contracts with service providers and suppliers.
• Monitor performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Adhere to and enforce purchase order procedures in line with organisational procurement policies.

Compliance, Health & Safety

• Ensure full compliance with health, safety, environmental, and building regulations.
• Lead risk assessments, audits, inspections, and incident investigations.
• Implement and monitor emergency preparedness, fire safety, and business continuity measures.

People & Stakeholder Management

• Lead, coach, and develop facilities teams, including performance management.
• Act as a senior point of contact for internal stakeholders and external authorities.
• Collaborate with HR, IT, Finance, and Operations to support workplace needs.

Sustainability & Continuous Improvement

• Drive sustainability initiatives including energy management and waste reduction.
• Identify opportunities for process improvement, technology adoption, and operational efficiencies.
• Track and report on facilities performance metrics and improvement initiatives.

Key Skills & Competencies

• Strong leadership and people management skills
• Excellent planning, organisational, and problem‑solving abilities
• Financial acumen and budget management experience
• In‑depth knowledge of facilities operations, building systems, and compliance
• Strong vendor and contract management capability
• Excellent communication and stakeholder engagement skills
• Strategic thinking with a hands‑on operational approach

Qualifications & Experience

• Facilities Management / related qualification
• 8–10+ years’ experience in facilities management, with several years in a senior or leadership role
• Proven experience managing multi‑site or complex facilities portfolios
• Familiar with all the duties and procedures of the student accommodation
• Excellent communication skills

Click here to apply

Group Operations Manager

Job Description

Group Operations Manager

Job Purpose

The Group Operations Manager is responsible for overseeing and optimizing the day-to-day operations across all K-SL business units. The role ensures operational efficiency, service excellence, compliance, profitability, and scalable growth across Cleaning, Safety & Security, Facilities Management, and Maintenance divisions.

Key Responsibilities

1. Operational Oversight

• Manage and coordinate operations across all four business units.
• Ensure consistent service delivery aligned with client SLAs and company standards.
• Develop and implement operational policies, procedures, and best practices.
• Monitor performance and address operational inefficiencies.

2. Financial Performance

• Drive profitability and cost control across all divisions.
• Manage operational budgets and forecasts.
• Identify cost-saving opportunities without compromising service quality.
• Oversee resource allocation to maximize productivity.

3. Team Leadership & Management 

• Lead, mentor, and develop operations teams across all companies.
• Ensure proper staffing, training, and performance management.
• Foster a high-performance, accountable, and safety-driven culture.
• Support succession planning and talent development.

4. Client & Stakeholder Management

• Maintain strong relationships with key clients.
• Ensure high levels of customer satisfaction and retention.
• Address escalations and resolve operational issues promptly.
• Support business development in retaining and growing contracts.

5. Compliance & Risk Management

• Ensure compliance with industry regulations, health & safety standards, and company policies.
• Oversee risk management and incident reporting processes.
• Ensure all divisions adhere to contractual obligations.

6. Process Improvement & Strategy Execution

• Identify opportunities for operational improvement and innovation.
• Implement systems and technology to enhance efficiency.
• Execute strategic initiatives as directed by the Group CEO.
• Standardize processes across all business units where applicable.

Key Performance Indicators (KPIs)

1. Operational Efficiency

• SLA compliance rate: ≥ 95%
• Job completion turnaround times within agreed timelines
• Reduction in operational inefficiencies (measured quarterly)

2. Financial Performance

• Gross profit margin per division (target set annually)
• Budget adherence (variance ≤ 5%)
• Cost reduction initiatives implemented per quarter

3. Client Satisfaction

• Client satisfaction score: ≥ 85%
• Client retention rate: ≥ 90%
• Number of client complaints resolved within SLA

4. People Management

• Staff turnover rate below industry benchmark
• Employee performance review completion: 100%
• Training and development targets achieved per quarter

5. Compliance & Safety

• Zero major compliance violations
• Reduction in workplace incidents (year-on-year)
• Audit compliance score: ≥ 90%

6. Growth & Strategic Execution

• Contribution to revenue growth across divisions
• Successful implementation of strategic projects (on time & within budget)
• New contracts successfully operationalized

Key Skills & Competencies

• Strong leadership and people management skills
• Financial and commercial acumen
• Excellent problem-solving and decision-making ability
• Strong client relationship management
• Knowledge of facilities, cleaning, security, and maintenance operations
• High attention to detail and organizational skills
• Ability to work in a fast-paced, multi-entity environment

Qualifications & Experience

• Bachelor’s degree in Business Management, Operations, or related field
• Minimum 5–8 years’ experience in operations management
• Experience managing multiple business units or service lines
• Industry experience in facilities management, security, cleaning, or maintenance preferred

Click here to apply

We wish you all the best with your applications