To apply, click on the link at the end of the posts and all the best with your applications

Learning & Development Facilitator (Utilities)

Job Description

Please be mindful industry based experience will be required in order to be considered within Utilities – UK Markets .
We have a fantastic opportunity for a passionate Learning & Development Facilitator to  deliver transformative learning experiences that inspire growth, build capability, and drive performance across Huntswood.

In this role, you’ll bring energy, creativity, and expertise to every session, helping our people unlock their potential and thrive in a fast-paced, purpose-driven environment.

Responsibilities 

Facilitate engaging and effective learning programs for Huntswood employees, focused on improving their knowledge, skills, and performance.Deliver a variety of training modules, including onboarding, systems training, soft skills, and compliance.Adapt training styles and methods to suit different learning needs and preferences of participants.Evaluate training effectiveness and provide post-training support to ensure continuous learning and application of skills.Collaborate with stakeholders and subject matter experts to customize training content as needed.Ensure that all training materials align with company values, business objectives and client specific requirements.Keep up to date with product knowledge and business changes to ensure training remains relevant.

Provide ongoing coaching and mentoring to colleagues to support their development.Conduct training needs analysis and ensure identified gaps in understanding are rectified accordingly.Support with Grad bay groups when not in formal training and provide real time assistance to queries.

Minimum Requirments/Competencies – Please read through carefully 

A minimum of 3 years proven experience as a facilitator / trainer in the UK and USA Financial services. L&D Experience within the utilities space is essential Previous experiences in customer services is an advantage.Ability to deliver high-quality training sessions both in person and virtually.Strong interpersonal skills with the ability to engage and motivate diverse teams.Excellent communication and presentation skills.Familiarity with adult learning principles and various training methodologies.Good organizational and time-management skills.Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.

Key Performance areas

1. Onboarding & Training Delivery2. Training Needs Analysis3. Learning Program Design & Development4. Assessment & Evaluation5. Stakeholder Engagement6. Learning Management System (LMS) Administration7. Continuous Improvement & Innovation8. Compliance & Record-Keeping9. Reporting

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”

Click here to apply

UK – Customer Service Advisor Role

Job Description

Join the Energy Revolution with Huntswood! Be the voice that powers positive change.

Job Overview

We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.

Why you will love working with us!

At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy benefits that truly matters:

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Growth and career development programmes
• A collaborative, positive, people centric culture.

What you will do.

• Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

What you bring.

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service and sales
• Basic understanding and knowledge of the UK Energy market is beneficial.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”

Click here to apply

Customer Support and Sales Advisor

Job Description

Job Overview:

Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities:

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a NQF 4 Equivalent
• Outbound/ Inbound sales experience (local / international)
• Minimum 12 months sales + 12 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

Skills Required:

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.

Preferred Skills:

• Advanced sales/upselling or retentions experience.

What else to expect?

• In a 4 week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
• You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

Company Benefits:

• Medical Insurance
• Group Life Cover
• Attendance Bonus – Up to R1750
• KPI Bonus
• Free Breakfast Monday

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

Click here to apply

Collections Advisors (USA) – Durban

Job Description

Job Overview

Are you passionate about customer service and compliance? We’re looking for a skilled Inbound Collections Clerk to manage incoming calls related to past-due mortgage or maintenance accounts for our U.S.-based clients. This role requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA), excellent communication skills, and a customer-first mindset.

If you thrive in a fast-paced, high-impact environment and are ready to make a difference, this is your chance to shine.

Key Responsibilities

• Handle inbound calls regarding overdue accounts with professionalism and empathy
• Educate customers on contract terms and ownership details
• Ensure all collection activities comply with FDCPA and internal policies
• Meet performance targets including call volume, contact rates, and resolution metrics
• Maintain accurate documentation of all account interactions
• Initiate skip tracing when necessary
• Support the broader collections team with daily tasks and goals
• Complete all required training and compliance certifications
• Perform additional duties as assigned by management

Minimum Requirements

• Education: Grade 12 or equivalent qualification
• Experience: 1+ years in a U.S. collections environment
• Work USA hours on rational basis
• Strong customer service orientation with a commitment to fair outcomes
• Empathetic and confident in handling difficult conversations
• Team player with a proactive and goal-driven mindset
• Proficient in MS Word and Excel
• Organized with exceptional attention to detail
• Familiarity with U.S. regulatory bodies and FDCPA compliance

Required Skills

• Effective communication and listening skills
• Ability to remain calm under pressure
• Strong problem-solving and decision-making abilities
• Excellent knowledge retention and recall
• Collaborative and supportive team spirit

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater  
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

 NB:  All appointments are subject to the positive outcome of pre-employment verification checks.

Click here to apply

Customer Service Advisor (USA)

Job Description

Step Into a High‑Energy US Support Role — We’re Hiring!

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

What you’ll be doing:

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, helpful information with regards to health care.
• Keeping customers informed about different types of health care systems 
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What we’re looking for:

• 1 year customer service experience – USA campaign experience is imperative
• Experience in a Financial Service Environment (Health Care advantageous)
• Able to understand the metric systems.
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude.
• Basic knowledge of CRM systems – or a willingness to learn!

Salary Range and Work Times:

To be discussed at the interview stage

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater  
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

 NB:  All appointments are subject to the positive outcome of pre-employment verification checks

Click here to apply

Customer Service Advisor Group A

Job Description

Join the Energy Revolution with Huntswood! Be the voice that powers positive change.

Job Overview

We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.

Why you will love working with us!

At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy benefits that truly matters:

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Growth and career development programmes
• A collaborative, positive, people centric culture.

What you will do.

• Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

What you bring.

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service and sales
• Basic understanding and knowledge of the UK Energy market is beneficial.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”

Click here to apply

USA Collections Advisors – Durban

Job Description

Bring your A‑game to the US shift — where every call makes an impact.

Job Overview

Are you passionate about customer service and compliance? We’re looking for a skilled Inbound Collections Clerk to manage incoming calls related to past-due mortgage or maintenance accounts for our U.S.-based clients. This role requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA), excellent communication skills, and a customer-first mindset.

If you thrive in a fast-paced, high-impact environment and are ready to make a difference, this is your chance to shine.

Key Responsibilities

• Handle inbound calls regarding overdue accounts with professionalism and empathy
• Educate customers on contract terms and ownership details
• Ensure all collection activities comply with FDCPA and internal policies
• Meet performance targets including call volume, contact rates, and resolution metrics
• Maintain accurate documentation of all account interactions
• Initiate skip tracing when necessary
• Support the broader collections team with daily tasks and goals
• Complete all required training and compliance certifications
• Perform additional duties as assigned by management

Minimum Requirements

• Education: Grade 12 or equivalent qualification
• Experience: 1+ years in a U.S. collections environment
• Work USA hours on rational basis
• Strong customer service orientation with a commitment to fair outcomes
• Empathetic and confident in handling difficult conversations
• Team player with a proactive and goal-driven mindset
• Proficient in MS Word and Excel
• Organized with exceptional attention to detail
• Familiarity with U.S. regulatory bodies and FDCPA compliance

Required Skills

• Effective communication and listening skills
• Ability to remain calm under pressure
• Strong problem-solving and decision-making abilities
• Excellent knowledge retention and recall
• Collaborative and supportive team spirit

Why you will love working with us!

At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy benefits that truly matters:

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Growth and career development programmes
• A collaborative, positive, people centric culture.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”

Click here to apply

USA Collections Team Leader

Job Description

Job Overview

The Collections Team leader will oversees the process of recovering outstanding payments  related to past-due mortgage or maintenance accounts for our U.S. based client

The purpose of the role is to guide, oversee, develop, and inspire the team to achieve the goals that contribute to the growth of the department and wider organization, they do this by creating an environment that promotes positive communication, encourages bonding of team members, and drive a culture of high performance.

Job Responsibilities

• Managing Performance and achievement of team KPIs
• Extensive coaching experience -Ability to assist agents to improve on Call flow
• Navigate multiple systems
• Leave/ Absence management ensuring required resourcing is available as per SLA.
• Regular call listening to provide guidance and support.
• Team professional Development is considered and addressed with the advisor (CPD, succession, career pathing, ect)
• Quality Standards are monitored on an ongoing basis with particular focus on CSAT.
• Necessary actions are taken to address gaps (knowledge & skill).
• A continued focus on customer experience by re-integrating on an ongoing basis with the team the high standards expected. 
• Participate in department related projects and change activities.
• Execute actions arising from business related projects.
• Timeously responding to queries and communication from the client
• Prepare adequately for client visits
• In conjunction with your Ops Lead identify change initiatives which could benefit your team or wider department
• When invited partner with Business on wider organizational change initiatives.
• All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)

Job Requirements

• Matric / NQF Level 4
• 2 years Team Leader experience managing an international collections/retentions team
• Must be able to work USA shifts 
• Strong understanding of the Fair Debt Collection Practices Act (FDCPA)
• Strong technical problem solving skills
• High attention to detail

Required Skills

• Sales Coaching
• Able to successfully upskill a team.
• Continuous improvement
• Operational Knowledge
• Prioritization of workload

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater  
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

Click here to apply

Multilingual (European Languages) Talent Pool

Job Description

Huntwood is growing and we are on the lookout for Multilingual European Speaking Talent !

Do you speak German, French, Spanish, or Italian fluently?

Min requirements:

Matric/NQF4

Min 1 year call centre experience in the following roles:

• Customer service advisor
• Sales Advisors
• Team Leaders
• Ops & Senior ops Managers
• Trainers
• Quality Analysts

Click here to apply

We wish you all the best with your applications