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Maintenance Technical Assistant – Gauteng/PTA

Job Description

Frogfoot is looking for a Maintenance Technical Assistant to join the Maintenance Department. 

Purpose of the Role

This role is perfect for someone who enjoys assisting the Fibre Technician with network maintenance and supporting the smooth operation of the fibre network. You will play a hands-on role in maintaining clean and safe worksites, ensuring tools and equipment are in good condition, helping the fibre installations and testing, and supporting preventative and reactive maintenance activities.

Key Responsibilities

• Assist the Fibre Technician with network maintenance, including preventative and reactive maintenance.
• Maintain a clean and organised work environment at all designated sites (e.g., manholes, surrounding work areas).
• Ensure tools, equipment, and the maintenance vehicle are clean, safe, and in good working order.
• Manage and organise cables on slack brackets.
• Assist with documentation, labelling, and record-keeping requirements.
• Perform OTDR monitoring, relay findings, and save test traces accurately.
• Comply with all SHEQ policies, procedures, and safety standards.
• Keep the vehicle file updated and report any defects or damages.
• Support reinstatements, fibre installations, cable installations, and general field work.
• Perform any additional work-related duties assigned by management.

What You’ll Need to Know

To succeed in this role, you should have:

• Grade 12 (Matric) preferred.
• CFOT certification (advantageous).
• 12 months’ experience in a similar fibre, maintenance, or civil works environment.

Technical Knowledge:

• Civil works.
• Fibre installations.
• Fibre testing.
• Cable installations.
• Windows operating systems.
• Fibre duct installation and cable installation.
• Splicing and fibre testing fundamentals.
• Installation of ONTs and routers.

Working Conditions:

• Field-based environment.
• Extended or irregular hours when required.
• Liaising with various internal teams and external stakeholders.
• Following instructions, maintaining records, and ensuring accurate information capture.
• Handling customer interactions professionally, including during difficult situations.
• Operating within safety, compliance, and procedural standards.

Skills That Will Help You Succeed

• Site build experience.
• Fault finding and troubleshooting.
• Fibre duct and cable installation.
• Fibre splicing and testing.
• Installation of ONTs and routers.
• Ability to check, record, and report technical information accurately.
• Strong organisational skills and ability to follow structured processes.
• Ability to assess and prioritise tasks effectively.
• Practical decision-making and problem-solving skills.
• Ability to work proactively and take initiative.
• Ability to work collaboratively across teams and departments.

Qualities We Value at Frogfoot

• Solution-driven mindset: Ability to identify issues, analyse problems, and implement workable solutions.
• Integrity: Honest, responsible behaviour aligned with organisational values.
• Professionalism: Demonstrates respectful, ethical conduct with colleagues and customers.
• Attention to detail: Thorough, careful, and precise in all tasks.
• Customer orientation: Attentive, polite, and professional when serving customers, even in challenging situations.
• Practical common sense: Ability to make sound, logical decisions on-site.
• Adaptability: Willingness to work irregular hours and adapt to operational needs.
• Team collaboration: Works effectively with diverse teams and stakeholders.

Click here to apply

Senior Key Account Manager – National

Job Description

Frogfoot is in search of a Senior Key Account Manager to join our sales team.

Purpose of the Role

The Senior Key Account Manager is responsible for driving revenue growth through the management and expansion of strategic customer accounts within the telecommunications industry.

The role focuses on building and maintaining long-term customer relationships, identifying new business opportunities, and delivering tailored telecommunications solutions that align with customer needs and business objectives.

The incumbent will serve as the primary relationship owner for key accounts, ensuring customer satisfaction, revenue growth, operational excellence, and the achievement of annual sales targets.

Key Responsibilities

Strategic Sales & Account Management

• Develop and execute strategic account plans, sales forecasts, and pipeline management strategies.
• Identify and pursue new business opportunities within existing and prospective client accounts.
• Drive upselling and cross-selling opportunities across Frogfoot’s products and services.
• Understand customer business strategies and align Frogfoot solutions accordingly.
• Lead the full sales cycle from opportunity identification through to contract closure.
• Manage quote, proposal, bid, and order processes to completion.

Customer Relationship Management

• Build and maintain strong relationships with key stakeholders, including executive-level customers.
• Act as the primary point of contact for allocated strategic accounts.
• Facilitate regular customer engagement sessions, strategic reviews, and planning meetings.
• Promote the Frogfoot brand through professional and customer-centric engagement.
• Ensure customer needs and concerns are addressed effectively and timeously.

Revenue Growth & Sales Targets

• Achieve allocated sales and revenue targets.
• Build and maintain a sustainable sales pipeline.
• Protect and grow existing revenue streams while increasing market share.
• Drive long-term wholesale and volume-based opportunities.
• Monitor sales performance and pipeline variance against targets.

Collaboration & Operational Support

• Collaborate with internal teams, including Solutions Architects and operational departments, to deliver customer solutions.
• Coordinate pre-sales and post-sales support activities.
• Support the preparation and management of contractual agreements.
• Represent customer interests internally to ensure service excellence.

Reporting & Budget Management

• Provide accurate sales forecasting, pipeline reporting, and business intelligence.
• Ensure CRM systems and sales tracking platforms are updated accurately.
• Develop and manage sales and expense budgets aligned to business objectives.
• Participate in weekly sales and operational meetings.

General Responsibilities

• Support strategic business initiatives and projects as required.
• Continuously enhance product, technology, and industry knowledge.

What You’ll Need to Know to Succeed in this Role

• Strong understanding of telecommunications and wholesale connectivity solutions.
• Sound knowledge of strategic account management and solution-based selling.
• Understanding of sales forecasting, pipeline management, and revenue growth strategies.
• Knowledge of customer relationship management principles and stakeholder engagement.
• Ability to interpret customer business needs and align suitable solutions.
• Understanding of contract management, bid processes, and commercial negotiations.
• Proficiency in Microsoft Office and CRM platforms.

 Qualifications & Experience

• Grade 12 (Essential).
• Relevant tertiary qualification (Desirable).
• Minimum 5 years’ sales experience.
• Minimum 3 years’ wholesale telecommunications experience.

Skills That Will Help You Succeed

• Strategic sales and account management
• Relationship building and networking
• Communication and presentation skills
• Negotiation and influencing skills
• Commercial and entrepreneurial thinking
• Planning and organisational ability
• Problem-solving and analytical thinking
• Customer-centric approach
• Ability to work under pressure and meet deadlines
• Financial and business acumen
• Report writing and forecasting
• Adaptability and resilience.

Qualities We Value at Frogfoot

At Frogfoot, we value individuals who:

• Build trusted and professional relationships.
• Demonstrate accountability and ownership.
• Collaborate effectively across teams.
• Deliver exceptional customer experiences.
• Show initiative and strategic thinking.
• Uphold integrity and professionalism.
• Adapt positively to change and challenges.
• Continuously seek improvement and innovation.
• Drive results while living the Frogfoot values.

Click here to apply

Customer Service Agent – Level 1 (Rise) – Johannesburg

Job Description

Frogfoot is in search of a Customer Service Agent to join the Customer Experience team.

Purpose of the Role

This role is perfect for someone who enjoys providing exceptional customer service by showing empathy, actively listening, and offering effective solutions to customer queries. Success in this role requires excellent communication skills and a strong commitment to resolving customer issues promptly, professionally, and with a positive customer experience in mind.

Key Responsibilities

• Provide exceptional customer service by responding promptly and professionally to customer enquiries across phone, email, voice, and chat channels.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledge, investigate, and resolve customer complaints efficiently.
• Deliver fast and effective resolutions while ensuring a smooth and supportive customer experience.
• Build customer loyalty and act as a customer advocate and brand ambassador.
• Inform customers about products, services, and solutions relevant to their needs.
• Keep accurate records of customer interactions, queries, and complaints.
• Collaborate and coordinate with colleagues and other departments to ensure customer issues are resolved effectively.
• Provide feedback to help improve customer service processes and overall customer satisfaction.
• Demonstrate attentiveness, empathy, and patience when serving customers, even in situations involving challenging or rude behaviour.

What You’ll Need to Know to Succeed in this Role,

• Grade 12/ Matric.
• Customer Service or Contact Centre certification (advantageous).
• Technical or telecom-related short courses (advantageous), such as:
  • CompTIA A+ or N+.
  • Networking basics.
  • Fibre or ISP-related training.
  • Ability to learn product and service information quickly and confidently.
• 1–2 years of customer service experience, preferably in a call centre, helpdesk,
• ISP, or telecommunications environment.
• Experience dealing with customers across multiple channels (phone, email, chat, voice).
• Experience handling customer complaints, escalations, or problem resolution.
• Experience working in a performance-driven environment with customer satisfaction targets (e.g., CSAT, FCR).
• Experience documenting customer interactions and following structured workflow processes.

Skills That Will Help You Succeed

• Excellent communication skills, including active listening and clear verbal and
• written communication.
• Strong problem-solving skills with an ability to suggest effective solutions.
• Service-oriented mindset with the ability to manage customer grievances professionally.
• Ability to learn product and service information quickly.
• Ability to stay calm, patient, and in control during challenging customer interactions.
• Ability to document information accurately and follow processes consistently.
• Persuasive speaking skills and the ability to use positive language to build trust.

Qualities We Value at Frogfoot

• A people-first attitude and genuine empathy for customers.
• Strong problem-solving ability and a proactive approach.
• High levels of personal and professional ethics.
• Adaptability and willingness to adjust in a fast-paced environment.
• Clear and confident communication skills.
• Self-control, patience, and the ability to manage stressful or confrontational interactions.
• Taking responsibility and ownership of customer issues from start to completion.

Click here to apply

Mainteance Fibre Technician (Central / Bloemfontein)

Job Description

Frogfoot is in search of a Maintenance Fibre Technician to join our Maintenance dept. 

Purpose of the Role
This role is ideal for a hands-on, technically driven individual who enjoys working in the field. The purpose of this role is to install, maintain, and troubleshoot fibre optic systems and network infrastructure. This includes inspecting and testing optical components, measuring signal strength, and ensuring optimal performance from the Node through to Access Points.
You will be responsible for the upkeep and maintenance of the Network across Nodes, Distribution, and Access layers, while engaging directly with both residential (FTTH) and business (FTTB) clients to ensure a reliable, high-quality connection.

Key Responsibilities
Planning
• Anticipating problems.
• Deciding work priorities based on Maintenance Department Escalation Matrix.
• Ensuring correct information is communicated to relevant maintenance teams in all regions.
• Assisting Maintenance Supervisors with planning and action plan.

Co-operating / Liaising
• Achieving co-operation at work from peers.
• Co-operating on joint projects with other disciplines, departments, organisations.
• Liaising with supervisory grades.

Investigating / Observing / Searching / Collecting
• Asking questions to establish information required.
• Establishing information for purpose of proof, validation or evidence.
• Noting unusual occurrences.
• Receiving audio instructions via radios, telephones or computers (Emails).
• Referring to technical manuals where applicable.
• Scanning written information for useful content.
• Searching literature or other data sources.
• Watching an operation or process to detect a problem.
• Watching out for health and safety hazards where applicable.

Reviewing / Evaluating (Systems / Methods)
• Checking adherence to schedules.

Handling Information / Following Instructions
• Entering details into a computer and or handheld device.
• Entering details into non-computer records.
• Following instructions given directly by word of mouth.
• Following logical instructions to operate a method or system.
• Following printed diagrams.
• Following written instructions.

Problem Solving / Designing
• Finding new ways to improve the efficiency of an operation.
• Generating solutions to problems and presenting it to Line Management.

Analysing / Diagnosing
• Analysing numerical information.
• Analysing written information.
• Breaking down a procedure into logical steps.

Checking
• Checking all materials are correctly available for a project or operation.
• Checking correct recording of information in reports, documents, ledgers, etc.
• Checking correct recording of information onto computer screens or printouts.
• Checking points of detail.
• Checking RT Tickets or another formal authorisation (Solid Contractor App).
• Support Metro Engineers where applicable and where requested following correct process.
• Support Service Delivery where applicable and where requested following correct process.
• Support IP Core where applicable and where requested following correct process.
• Checking work completion to a set standard and or as per Frogfoot Specification.
• Checking work has been carried out to specification and within SLA .
• Counting items accurately.
• Examining drawings to check all information included and accurate.
• Verifying the accuracy of calculations applicable to Frogfoot Network.

Presenting / Instructing / Briefing
• Explaining systems, procedures or controls to other people.
• Instructing others in the use of tools, equipment and or software.
• Reading out aloud from a prepared script.

Informing / Discussing / Interviewing / Reporting
• Answering a routine spoken enquiry in person.
• Answering critical questions about activities.
• Contacting a manager or supervisor for authorisation.
• Discussing issues with others for purposes of clarification or explanation.
• Giving routine information by telephone.
• Giving verbal instructions via radio, telephone or computer.
• Making a verbal report to a higher-level supervisor or manager.
• Making constructive verbal criticism.
• Making constructive written criticism.
• Providing clear spoken information about a problem, issue or event.
• Providing clear written information about a problem, issue or event.
• Reporting problems to a supervisor.

Dealing with Customers
• Being attentive when serving customers.
• Being polite to customers.
• Coping with threats or rudeness from customer/passengers.
• Enquiring about customers’ needs.

Performing Physical Tasks
• Cleaning or tidying own working area (other than service area).

Public Relations / Developing Relationships
• Establishing relationships with antagonistic individuals.
• Maintain good public relations.
• Receiving telephone callers on behalf of superior.
• Responding to complaints.

Working Times & Expectations
• 8:00 to 17:00 standard operating times Monday to Friday.
• Overtime is applicable and expected when required.
• Standby is applicable and expected when required.
• Note that when on Standby you are expected to be available 24/7 on the agreed time frame.

What You’ll Need to Know
• Civil Works Building Networks (Desirable).
• Fibre Network Installations (Essential).
• Fibre Network Testing & Troubleshooting (Essential).
• Civil Work Reinstatements (Desirable).

Skills That Will Help You Succeed
• Matric (Grade 12) or proven track record through work experience in similar role.
• CFOT Certification from FOA and or similar accredited institution.
• 12 – 24 months industry-related experience.
• FTTH & FTB site Builds (Essential).
• Fault-finding & Troubleshooting (Essential).
• Installation of fibre duct and cable (Essential).
• Splicing and testing of fibre (Essential).
• Installation of ONT’s and routers (Essential).
• Working in Nodes (Essential).
• End user signoff (Desirable).
• Proficient in MS Word, MS Excel, MS Outlook (Essential).
• Proficient PC skills (Essential).
• Experience on RT or similar platforms (Essential).
• Experience on Solid or similar platforms (Essential).

Qualities We Value at Frogfoot
• Creating a good team spirit.
• Emphasizing the importance of reaching a work objective.
• Encouraging co-operation between team members.
• Encouraging a faster rate of work.

Click here to apply

NOC Tier 1 Junior Engineer – National

Job Description

Frogfoot is in search of a NOC Tier 1 Engineer to join our Assurance team. 

This role is perfect for someone who enjoys working closely with team members and customers to deliver the best technical support and create an exceptional customer experience. As a NOC Tier 1 Engineer, you are expected to have a solid understanding of network fundamentals, enabling you to interact effectively with vendors and internal stakeholders to provide high-quality support.

The ideal candidate has strong technical capabilities, thrives in a fast-paced and high-energy environment, and is proactive and passionate about delivering world-class customer service. You will collaborate with all departments and key stakeholders to ensure customers receive a high level of satisfaction.

At its core, the purpose of the role is to provide support to our customers and resolve their technical incidents and problems, ensuring issues are handled professionally, efficiently, and with excellent communication.

On a typical day, you will be responsible for resolving customer cases across multiple channels, including tickets, phone, email, WhatsApp, and other platforms. You will apply structured troubleshooting techniques and work closely with customers to uncover and resolve the root cause of their issues.

This is a 24/7 operational role, which includes standby duties and overtime as required. Performance is measured through quarterly KPI reviews to support continuous improvement and excellence in service delivery.

Key Responsibilities

• Identify, prioritise, and resolve incidents received from customers and internal departments.
• Provide 1st-level technical support to customers, internal teams, and other support tiers.
• Troubleshoot a wide range of networking issues and apply correct diagnostic tools (ping, traceroute, nslookup, etc.).
• Provide remote support to on-site engineers and end users during troubleshooting.
• Ensure incidents are managed effectively in line with company policies, technical standards, and required timelines.
• Maintain accurate and timely customer communication while owning issues end-to-end through to resolution.
• Escalate faults to external vendors or internal departments when required, ensuring full ownership and follow-through.
• Support other NOC engineers to achieve first-call resolution and high-quality service.
• Follow standard escalation procedures for unresolved issues.
• Liaise and collaborate with vendors and internal departments to resolve complex technical faults.
• Ensure all tickets are escalated timeously to maintain SLA compliance, escalating further to management where needed.
• Assist the Training Manager with creating technical training material.
• Support management with reporting tasks, including SLA reports, trend analysis, and root cause analysis (RCAs).
• Contribute to continuous documentation and administrative duties where required.

What You’ll Need to Know

To succeed in this role, you should have:

• Education: Matric (essential); A+ or N+ (essential).
• Experience: 1+ years IT / Network technical support experience (essential), ideally in networking or telecoms.
• Basic to intermediate networking concepts (LAN, WAN, routing).
• IP addressing and subnetting (IPv4 and IPv6).
• Network and routing protocols.
• DHCP and PPPoE (advantageous).
• Troubleshooting tools such as traceroute, ping, nslookup, etc.
• Fibre and networking fundamentals.
• Use of Microsoft Office (Word, Excel, PowerPoint).
• Working in a 24/7 operational environment with shifts, after-hours work, and standby rotation.

Skills That Will Help You Succeed

• Strong analytical and troubleshooting abilities.
• Ability to assess and prioritise faults effectively.
• Clear and confident communication skills with both customers and internal stakeholders.
• Strong customer orientation with the ability to create a positive experience during technical interactions.
• Ability to work well under pressure and adapt to changing circumstances.
• Ability to work independently and collaboratively in a multicultural team.
• High degree of self-motivation, accountability, and follow-through.
• Technical reporting (SLA reports, RCAs, trends) and documentation skills.
• Ability to support others through knowledge-sharing and training assistance.

Qualities We Value at Frogfoot

• Customer-first mindset in every interaction.
• Proactive attitude and willingness to go the extra mile when needed.
• Resilience and composure in fast-paced or high-pressure situations.
• Team-oriented mindset with strong collaboration skills.
• Professional ethics, reliability, and integrity.
• Strong problem-solving mindset with a desire to learn and grow.
• Flexibility, adaptability, and willingness to work shifts in a 24/7 environment.

Click here to apply

Regional Operations Centre Agent (ROC) – National

Job Description

Frogfoot is looking for a Regional Operations Centre Agent (ROC).

Purpose of the Role

This role is perfect for someone who enjoys supporting operational teams and keeping things running smoothly behind the scenes. In this position, you will assist the Maintenance Department with a variety of tasks that align with the organisation’s core operations, including general administrative responsibilities and Setout-related duties

Key Responsibilities

Daily Operations & Coordination

• Assign and follow up on maintenance tasks to ensure they are completed correctly and on time.
• Answer calls, emails, and queries from internal teams and assist with finding accurate information.
• Support the Maintenance Supervisors with planning, scheduling, and resolving operational issues.

System Updates & Reporting

• Update platforms such as Solid, Zendesk, UNMS, IRIS, and CMS
• Capture accurate data for faults, maintenance activities, and customer or project records.
• Check all incoming information before updating systems to ensure accuracy.

Communication & Team Support

• Facilitate communication between maintenance teams, NOC/Support, and other departments.
• Provide clear updates, escalate issues when needed, and help ensure teams work together smoothly.
• Assist with customer queries in a professional and friendly manner.

General Administration

• Help keep documents, reports, and maintenance logs organised.
• Maintain an orderly and secure working environment and assist with ad-hoc projects or process improvements.

What You’ll Need to Know

To succeed in this role, you should have:

• Matric (Grade 12) or relevant work experience.
• 6–12 months of experience in a technical support, NOC, or maintenance environment.
• Working knowledge of:
  • Windows Office suite (Excel, Word, Outlook).
  • Solid, Zendesk, UNMS, IRIS, CMS, or similar systems.
• A technical mindset and basic understanding of fibre network. operations.
• Experience working in fast-paced, deliverables-driven environments.

Skills That Will Help You Succeed

• Strong computer literacy (Excel, Word, Outlook).
• Ability to follow procedures accurately and capture data with attention to detail.
• Good problem-solving ability and logical thinking.
• Strong communication skills (written and verbal).
• Ability to work under pressure, prioritise tasks, and meet deadlines.
• Customer service orientation with a calm and helpful approach.

Click here to apply

Cost Accountant – National

Job Description

Frogfoot is in search of a Cost Accountant to join our Finance team.

The Cost Accountant will be responsible for managing the financial aspects of projects, including budgeting, cost tracking, financial reporting, and ensuring compliance with accounting standards. This role works closely with project managers and senior leadership to ensure projects are delivered within budget and financial risks are controlled.

Key Responsibilities

• Prepare and manage project budgets, forecasts, and cost plans.
• Track and analyze project costs (labour, materials, subcontractors, overheads).
• Monitor budget vs. actual performance and report variances.
• Produce monthly financial reports for ongoing projects.
• Manage job costing systems and ensure accurate cost allocation.
• Maintain work-in-progress (WIP) schedules and revenue recognition.
• Ensure compliance with accounting standards, tax regulations, and company policies.
• Support audits by providing project financial data and documentation.
• Collaborate with project managers to improve cost control and profitability.
• Identify financial risks and recommend mitigation strategies.

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, or related field.
• Professional qualification (e.g., CA(SA), CIMA, ACCA) is an advantage.
• 3–5+ years of experience in construction, engineering, or project-based accounting.
• Strong understanding of job costing and project accounting principles.
• Experience with ERP/accounting systems (e.g., Microsoft Dynamics Great Plains advantageous).

Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Advanced Excel and financial modelling skills.
• Strong communication and stakeholder management abilities.
• Ability to work under pressure and meet tight deadlines.

Key Performance Indicators (KPIs)

• Accuracy of project cost reporting.
• Budget variance management.
• Timeliness of financial reporting.
• Project profitability and margin control.
• Compliance with financial policies and audit requirements.

Click here to apply

We wish you all the best with your applications