ETV Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Customer Care Agent

Reference Number

etv244

Department

Call Centre

Description

The incumbent would be required to assist eMedia customers on multiple platforms with queries around our product offerings, including but not limited to Openview, etv, eVOD, Ultraview. 

Key Deliverables

Interpersonal and team relationships Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives. Personal development Complete Individual Development Plan. Attend learning and development courses. Participate in peer and team learning initiatives. Maintain Customer Relationships Resolving and responding to customer queries, complaints, comments and suggestions.
Providing advice to customers about Openview and other eMedia related products.
Promote the e and Openview brand names and loyalty to the brand through excellent service delivery. Customer Contacts Customer Care Agents are required to meet a minimum of 85 customer contacts as a minimum per month. Productivity Achieve a productivity output of between 80-85% on a monthly basis, by managing their call volumes, and on the floor time efficiently. Average Handling Time Manage their calls handling times, and maintaining a call handling time of 4:30-5:00 minutes. Interaction Logging 90-95% of all the customer interactions across platforms, must be captured onto the CRM system. Quality Assurance Providing exceptional service to our customers, while resolving the requests in effective and efficient ways.  Maintaining an average score of 90% Knowledge Assessments Written assessments on all products, systems, processes and business rules. With a required score of 85% per assessment.

Requirements

Requirements 

Qualifications:

National Senior Certificate – Essential 

Experience: 

Customer Services / Sales – 1 year – Essential

Computer Literacy:

Microsoft Office (Outlook, Word, Excel & PowerPoint) – Basic 

Technical Competencies:

Problem solving skills

Planning skills

Organising skills

Decision making skills

Interpersonal skills

Mentoring skills

Persuasiveness

Communication skills

Coping under pressure

Conflict handling skills

Click here to apply

Sales Account Executive

Reference Number

YFM062

Department

Y.fm

Description

The incumbent in the Agency Account Executive role would be required to find new business, grow portfolio and client relationships and achieve monthly targets.

Revenue Growth and Sales Targets

• Meeting or exceeding sales quotas: Achieving specific sales targets (monthly, quarterly, yearly) in terms of revenue or the number of accounts closed.
• Upselling and cross-selling: Identifying opportunities to upsell existing clients or cross-sell additional products or services.
• New business acquisition: Securing new clients through cold calling, networking, and relationship-building efforts.

Client Retention and Satisfaction

• Maintaining high client retention rates: Ensuring clients renew contracts or continue using services by providing exceptional service and value.
• Increasing customer satisfaction: Conducting regular check-ins and collecting feedback to ensure the clients’ needs are met, improving loyalty and advocacy.

Strategic Account Planning

• Creating and executing strategic account plans: Developing plans for each key account to grow relationships, identifying expansion opportunities, and addressing potential risks.
• Regular account reviews: Conducting quarterly or bi-annual reviews with clients to assess performance and discuss future opportunities.

Operational Efficiency and Reporting

• Maintaining accurate reporting: Keeping up-to-date records, tracking communications, opportunities, and pipeline activities. Pipeline to always have 3 times coverage to achieve monthly targets
• Managing time effectively: Prioritising accounts and ensuring timely follow-ups to avoid missed opportunities.

Stakeholder Liaison

• Working closely with other departments: Collaborating with Marketing, Technical, Creative Solutions and Programming teams to provide clients with holistic solutions.
• Contributing to team knowledge: Sharing learnings and best practices to help improve the overall performance of the sales team.

Requirements

Qualifications

• National Senior Certificate – Essential 
• Diploma – Recommended

Experience

• Sales / Advertising / Broadcasting – 4 years – Essential 

Drivers Licences

• Code B – Essential

Technology Proficiency

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) – Basic 

Technical / Job Specific Competencies  

• Accuracy / Attention to Detail 
• Contributing to Team Success 
• Managing Work 
• Sales Ability / Persuasiveness 
• Stress Tolerance 

Click here to apply

Trade Marketing & Office Supervisor

Reference Number

etv243

Department

Commercial Time Sales

Description

The individual in this role is responsible for overseeing and driving all trade marketing functions for eMedia Sales, while providing supervisory leadership to the Trade Marketing team. This role ensures the effective execution of trade marketing strategies, events, and stakeholder engagement initiatives, while also managing key office administration functions, including reporting, external communications, and operational coordination.

Trade Marketing Strategy & Management

• Leading and overseeing all trade marketing functions across eMedia Sales.
• Identifying and driving trade marketing opportunities across internal agency partnerships, direct sales channels and external media owner collaborations.
• Developing and implementing trade marketing strategies aligned to business and commercial objectives.
• Monitoring trade marketing budgets, including costings for events and initiatives.
• Ensuring all trade marketing initiatives align with brand positioning and organisational standards.
• Conducting post-event evaluations and identifying opportunities for continuous improvement.

Event & Campaign Management

• Overseeing the planning, coordination and execution of all trade marketing events.
• Managing and maintaining the trade marketing calendar to ensure alignment and efficiency.
• Approving event concepts and execution plans.
• Coordinating suppliers, including catering, venues, invitations and event logistics.
• Ensuring professional hosting standards and a seamless experience for all stakeholders.
• Monitoring event delivery to ensure adherence to budget and quality standards.

Stakeholder & Supplier Management

• Building and maintaining strong relationships with agencies, clients, suppliers and key stakeholders.
• Managing supplier engagement, negotiations and service delivery.
• Collaborating with internal stakeholders, including Sales, Marketing and Design teams, to ensure effective execution of initiatives.
• Creating and identifying opportunities to strengthen stakeholder engagement and brand presence.

Marketing Collateral & Digital Oversight

• Overseeing the development and distribution of all trade marketing collateral, including invitations, social media content and external communications.
• Working closely with the Graphic Designer to ensure brand consistency and quality of deliverables.
• Managing and overseeing eMedia Sales social media platforms and content posting.
• Ensuring all content is aligned with marketing strategies and enhances brand visibility.

Office Administration & Reporting

• Overseeing administrative functions within the department to ensure operational efficiency.
• Assisting with compiling and distributing reports for Exco and board meetings.
• Preparing and reviewing external stakeholder communications.
• Ensuring accuracy and consistency of rate cards and client-facing materials.
• Reviewing trade agreements and facilitating final approval from relevant leadership. 
• Supporting Account Executives and management with communication outputs where required.

Travel & Logistics Coordination

• Overseeing the coordination and booking of all travel arrangements (local and international), including flights, accommodation, visas and itineraries.
• Ensuring cost-effective and efficient travel planning aligned to business needs.
• Managing travel-related administration and ensuring compliance with company processes.

Requirements

Qualifications

• National Senior Certificate – Essential 
• Diploma – Marketing/ Events/ PR – Recommended 

Experience

• Trade Marketing – minimum of 2 years – Essential  

Competencies

• Drivers Licences – Code B;Motor vehicle licence – Essential 

Technology Proficiency

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) – Intermediate 
• Social Media Platforms (LinkedIn, Instagram, Facebook) – Basic

Language Proficiency

• English – Advanced 

Technical / Job Specific Competencies  

• Building Strategic Working Relationships 
• Planning and Organising 
• Accuracy / Attention to Detail 
• Managing Work 
• Initiating Action 

Click here to apply

We wish you all the best with your applications