Digital Support Engineer

To apply, click on the link at the end of the posts and all the best with your applications

The Public Investment Corporation SOC Limited (PIC) is an asset management firm, whose
mandate is to make investments in various sectors of the economy on behalf of public sector
entities. Amongst our clients are the Government Employees Pension Fund, the
Unemployment Insurance Fund and the Compensation Fund. Over the years, we have grown
to be amongst the top, large investment managers in South Africa and the rest of the African
continent, with current assets under management at just over R3 trillion. At the centre of our
growth is a team of self-driven professionals who are results-focused.

We are currently seeking applications from dynamic individuals for the following position:

• Position: Digital Support Engineer
• *Job Grade: C3 – C5
• Ref: DSE004
• Salary: All-inclusive remuneration package negotiable
• Centre: Public Investment Corporation, Pretoria

Purpose of the role:
Responsible for providing customer technical support services to the staff in the PIC.

Requirements:

• Bachelor Degree in Computer Science, IT, IS or equivalent.
• ITIL certified (V3 or V4 only).
• Microsoft IT Professional Certification or equivalent such as Modern Desktop Administrator.
• 2 – 5 years relevant IT experience.
• Microsoft Cloud Certification, such as Microsoft Azure Fundamentals or Administrator, is an
  added advantage.
• Active Directory Administration.
• End Point Security experience, e.g., Microsoft Defender.
• Knowledge of Microsoft Office 365/ M365, Intune.
• Knowledge of Service Management Tools.
• Knowledge of Microsoft System Center Configuration Manager (SCCM) / Microsoft Endpoint
  Configuration Manager.

Duties:

• Technical Customer Support: by providing Adequate response time, provision of quality
  support, and incident and problem resolution agreed with the customer and in line with ITIL
  practices and approved internal IT Standard Operating Procedures and Policies.
• Provide technical digital computer and mobile service support in the use of collaboration /
  conferencing tools such as Microsoft Teams to Board and Executive Management
• Handle all logged calls accurately and timeously in line with the applicable Service Level
  Agreement and report back to the IT End User.
• Conduct troubleshooting on all queries allocated on the Service Management tool and
  identify, diagnose, and resolve problems in Desktop Support Area.
• Work on Incidents, Requests, Problems, Changes, and Releases to be able to provide an
  efficient service to their IT End User as defined in the Service Catalogue and Service Level
  Agreements.
• Prepare, install, and configure/upgrade Software and Hardware on End User Work Devices.
• Engage with Vendors / Service Providers and or Original Equipment manufacturers (OEMs)
  of workstations and printers for hardware repairs and procurement of computer hardware
  and software.
• Implement continuous technical improvement initiatives including technology refresh of End
  User equipment.
• Report on escalated incidents and problem investigations to the direct Manager.
• Produce statistics and management reports on service performance and recommendations.
• Perform computer housekeeping tasks as it relates to workstations and printers.
• Perform the system administration activities of Digital Support systems (i.e., server
  management, disaster recovery for area of digital engineering).
• Ensure up-to-date Configuration items (CI) and its statuses through the CI lifecycle in area
  of digital engineering
• Contribute to computer technology standards, technology specifications and adherence to
  the standards.
• Manage and perform the asset lifecycle from cradle to grave that is to Plan, Request, procure
  (initiate and evaluate request for quotations), Receive and register and barcode,
  Deploy/Allocate/Move, retire and dispose IT Assets, Control inventory, Keep the IT Asset
  Register up to date, perform periodic IT Asset verification / auditing and IT Asset Reporting
  including the reporting of stolen IT computers.
• Manage and perform Mobile Devices lifecycle from cradle to grave that is to Plan, Request,
  Procure, Receive, Deploy/Allocate, upgrade of cellular devices; Deal with queries and
  request such as lost devices, insurance activation and claims, increase cellular expenditure;
  Perform maintenance on user accounts, invoicing, etc.

Competencies and skills:

• Excellent telephone and customer service etiquette
• Good collaboration and problem solving skills
• Able to work overtime when needed
• Can handle pressure
• Can multi-task
• Able to work unsupervised
• Customer focused and team player
• Attention to detail
• Interpersonal relations
• Time Management skills and the ability to prioritize tasks

Our firm values diversity, and excellence and is committed to the realisation of these across all
operations and investment activities. If you are dynamic, resilient, agile, disciplined and willing to
be part of a team that is focused on creating meaningful change, you are welcome to submit your
application for this position.

Closing Date: 21 May 2026

• Grade Range: The grade range for this position is from C3 – C5, commensurate with applicable
  minimum requirements.

The PIC is an equal opportunities employer, aligning appointments with the PIC Employment
Equity plan.

Please forward a copy of your comprehensive curriculum vitae to: Recruitment1@pic.gov.za
Privacy Notice: By submitting your application, you consent to the PIC processing your personal
information as per applicable laws and the PIC Privacy Policy available on the PIC website
(www.pic.gov.za). You are free to withdraw your consent at any time, after which, the PIC may cease
processing your application.

We wish you all the best with your applications