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Ops Specialist: SCA Surveillance & An
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10007757
Job title: Ops Specialist: SCA Surveillance & An
Job grade: S6
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Technical
Core Description
Responsible for the technical analysis and timeous resolution of network and services incidents on an advanced specialist level as well as generating relevant statistics and reports.
Job Responsibilities
OUTPUT 1
Changed/ Implemented Database
SUB-OUTPUTS
Receive request
Analyse request
Improvement changes
Test
Compile report (feedback)
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks
Satelite Equipment and Services
Broadband Services
Planning
International
OUTPUT 2
Ensured Service/ Network Availability and Performance
SUB-OUTPUTS
Monitor and manage network and associated systems/ equipment
Initiate corrective action
Correlate information
Coordinate activities in Group and Business Unit’s
Escalate problems and propose solutions/ make recommendations
Liaise with role players
Disseminate information
Generate statistics
Formulate and implement contingency plans
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks
Satelite Equipment and Services
Broadband Services
Planning
International
OUTPUT 3
Executed Ad-Hoc Projects
SUB-OUTPUTS
Receive/ identify need to do project
Do research
Provide execution plan
Implement and utilise solution
Compile and implement work instructions
Control and feedback
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks
Satelite Equipment and Services
Broadband Services
Planning
International
OUTPUT 4
Handled Requests
SUB-OUTPUTS
Receive request
Evaluate request
Log request
Investigate request
Identify responsible parties
Escalate if necessary
Provide informal and formal training and coaching
Request/ provide progress report to various parties
Clear requests
Monitor the system to avoid future failures
Provide and suggest future preventative measures
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks
Satelite Equipment and Services
Broadband Services
Planning
International
OUTPUT 5
Maintained Grade Of Service
SUB-OUTPUTS
Familiarize with normsObserve deviations from norm
Analyze results of observations
Take corrective and proactive actions
Evaluate and record results of process
Propose solution / make recommendations
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks
Satelite Equipment and Services
Broadband Services
Planning
International
Core Competencies
FUNCTIONAL KNOWLEDGE
Fault Finding Procedures, Network Layout,Network Management Systems,Technical Infrastructure,Telkom Policies,Telkom Procedures.
FUNCTIONAL SKILLS
Analytical,Coaching,Communicating,Controlling Techniques,Coordinating Techniques,Planning,Problem Solving,Report Writing Techniques,System
Thinking,Telephone Etiquette,Computer Literacy,Technical; Equipment Handling,organizing,coordinating,leading.
ATTITUDES/ LEADERSHIP COMPETENCIES
Committed,Customer Focus,Flexible/ Adaptable,Motivated,Performance Driven,Systematic,Reliable,Initiative,Adherence to Telkom procedures and
policies,Punctual,Team Player,innovative.
Certifications
Education
NQF 6: National Diploma/ Advanced Diploma/ Certificate
OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate
Experience
3 Years relevant experience
OR 5 years relevant experience
Additional Information
Outputs (continued)
OUTPUT 6
Managed Critical Failure
SUB-OUTPUTS
Investigate cause/s of critical failure
Identify and evaluate critical failures
Coordinate failures
Initiate corrective action
Escalate problems and propose solutions/ make recommendations
Liase with role players
Feedback to all relevant parties
Generate reports
Formulate and implement contingency plans
RANGE
Transmission
Non-Voice
Network Management System
Customer Networks/ Services
Customer Queries/Faults
Switching
Access Network
Satellite equipment/ Services
IP Networks
Satelite Equipment and Services
Broadband Services
Planning
International
Special Requirements
Valid Drivers license
Ability to work shifts
Ability to work overtime
Ability to be on standby/ work overtime
Ability to cope under pressure
Click here to apply
Specialist: NMS Technical Operations
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10029110
Job title: Specialist: NMS Technical Operations
Job grade: S5
Group/ BU: Openserve
Division: Openserve
Span of control: 0-5
Reports to: Senior Management
Core Description
Responsible for strategic and technical direction, customisation, operationalisation, and support of Network Management Systems (NMS) and or Applications and associated Information Technology Infrastructure Systems. This is across all ranges to optimise Openserve’s Core Network performance towards world class standards. Liaising and maintenance of support contracts. Provide specialised assistance, within own areas of expertise, on most aspects of the technology that the NMS supports. Drive efficiencies through continuous process improvements and automation. Responsible for the planning, build, systems management, technology & services integration and in-house training. Support shall be provided at an expert level, taking responsibility for action and decisions concerning the prompt restoration or provision of service in full or partial system failure(s).
Job Responsibilities
Responsible for the integration and execution of business drivers and key business objectives (20%)
- Compile policies and procedures, guidelines and specifications applicable to Networks and Services
- Conduct special investigations
- Develop technical operational plans
- Customise/ operationalise solution/ service
- Maintain systems
Drive Operational efficiencies (40%) - Ensure service or network availability and performance
- Manage projects
- Improve network/ service and platform performance
- Research Technology, Solutions and Services
- Upgrade network services and platforms
Manages internal & external customer relationships (10%) - Coordinate vendor/ contractor service
- Maintain support contracts
- Provide high level support
- Liaise with role players
Manages people performance and development (10%) - Develop staff/ customers
- Provide complex technical support- Transfer technical skills
Drive compliance as per Telkom policies (10%) - Ensure absolute integrity
- Apply and abide by governance policies and policies
Manages the development of budgets, expenditure and performance reporting (10%) - Generate statistics
- Provide reports
- Supplier contract management
- Service level agreement management
Core Competencies
Functional Knowledge
Business Plan; Implement, Configure & Support Internetwork on relevant Technologies; Information & Communications Technology (ICT) Fundamentals; Internetworking Architectures, Protocols & Topologies Network Environment; Network & Service Management; Network, Product & Services Technologies; Operations Management; Relevant Technology, Troubleshooting Techniques; Service Environment Technical Infrastructure; Telkom Policies & Procedures; Telecommunication Network
Functional Skills
Analytical; Coaching; Computer Applications; Communication; Decision Making; Facilitating Techniques; Interpersonal; Organizing Techniques; Planning; Problem Solving Report Writing Techniques; Telephone Etiquette; Technical Equipment Handling; System Thinking Decision Making Interpersonal; Project Management
Attitudes/ Leadership Competencies
Accurate; Approachable; Business Orientated; Conscientious; Customer Focused; Customer Orientated; Dedicated; Goal Orientated Initiative; Innovative; Integrity; Professionalism; Perseverance; Responsible; Self Driven; Alignment with Telkom Values (CHART)
Certifications
None
Education
NQF 6: National Diploma/ Advanced Diploma/ Certificate in IT/Engineering
Experience
5 Years relevant experience
Additional Information
Special Requirements
None
Physical Requirements
None
Key Stakeholders
Executive
Management
Network Management Centres (surveillance, control & Analysis)
Service Operations Centres
Network and Service Dispatch Centres
Network and Service Field Operations
Service management
Vendors
Network Provisioning
TFMC
Click here to apply
Snr Specialist: Carrier & Global Solutions
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10031343
Job title: Snr Specialist: Carrier & Global Solutions
Job grade: S4
Group/ BU: Openserve
Division: Openserve
Span of control: 0-5
Reports to: Executive Management
Core Description
Develop go-to-market plans for Carrier and Global business by using market solutions that are consistent with the market segment requirements, commercial strategy, and business strategy of Openserve Develop product and solutions strategy including product lifecycle management and development of product roadmaps incorporating customer feedback, market trends, technological trends, potential partnerships and considering the economics and financial requirements of Openserve.
Job Responsibilities
Develop solutions to grow Openserve Carrier and Global revenue portfolio in line with business plan objectives.
Monitor and evaluate industry trends, customer requirements and technological changes whilst regularly assessing alignment to Openserve
business and commercial strategy.
Co-ordinate cross-functional teams, producing and reviewing solution requirement documents and ensuring products and solutions are launched correctly and on schedule.
Accountable for management of solution development cycle from concept to launch as well as roadmap for future solution developments.
Support potential business opportunities, select deals in line with strategies, and facilitate pitch logistics.
Support deal structure and pricing with business-value analysis, and negotiate prices for proactive proposals.
Portfolio performance management including business performance reporting, trend analysis and explanations.
Perform post-implementation reviews and provide product/ solution performance metrics, along with mitigating steps where performance is not in line with business plan.
Core Competencies
Functional Knowledge
Business Acumen; Financial Management; Global/ Pan African Enterprises; Leadership; Project Management; Strategic Planning, Telecommunication Industry; Openserve Infrastructure; Openserve Policies, Business Plan Formulation; Change Management; Conceptual Ability; Cross Functional Teamwork; Leadership Communication; Visionary Thinking
Competencies (Behaviour)
Business Leadership; Market Leadership; Organizational Leadership;
Personal Leadership; Thought Leadership
Certifications
None
Education
NQF 6: National Diploma/ Advanced Diploma/ Certificate
Experience
7 Years relevant experience, of which at least 2 years on management level
Additional Information
Special Requirements:
Qualification preferably in Commerce, Telecommunications, Sales & Marketing. Post-graduate qualifications will be an added advantage.
Relevant Operational and Marketing experience.
Special Requirements
Willing to work flexible working hours
Physical Requirements
None
Key Stakeholders
Openserve customers
Network and Technical Operations
Business Strategy
Legal and Regulatory Services
Commercial Operations
Marketing
Pricing
Finance
Click here to apply
Snr Engineer: Development Laboratories
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10007571
Job title: Snr Engineer: Development Laboratories
Job grade: S5
Group/ BU: Openserve
Division: Openserve
Span of control: 0-5
Reports to: Senior Management
Core Description
Responsible for the design, development, and delivery of new products or major enhancements to existing products that incorporate software in the overall functionality of electronic products engineering as a core component of digital and network-based products and services. Acts as a technical expert authority in addressing complex engineering challenges across multiple platforms, including system integration, interoperability, performance, and compatibility. Leads and acts as a mentor of a team of developers in the architecture, design, and implementation of highly complex software systems, best practices, and quality requirements. Contributes to technical strategy, architectural decisions, and continuous improvement of development processes within the Development Laboratories environment.
Job Responsibilities
Design, develop, and maintain complex software systems and platforms, from concept through to production deployment.
Lead the technical design and architecture of software solutions, ensuring scalability, performance, security, and maintainability.
Act as a technical expert and escalation point for complex software and system-integration issues across multiple platforms and environments.
Guide and mentor a team of software developers through design reviews, code reviews, and technical problem-solving.
Ensure adherence to software development standards, best practices, and coding guidelines.
Participate actively in all phases of the software development lifecycle (SDLC), including requirements analysis, design, implementation, testing, deployment, and support.
Collaborate with system analysts, architects, testers, and business stakeholders to deliver high-quality software solutions that meet business needs.
Contribute to technical decision-making, including technology selection, architectural patterns, and development tools.
Support integration of software components with existing systems, platforms, and external services.
Drive continuous improvement in development processes, tooling, and engineering practices within the team.
Provide technical input into estimation, planning, and prioritisation of development work.
Core Competencies
Functional Knowledge
Software Development Lifecycle (SDLC) and Agile/iterative delivery models; Object oriented design and software architecture principles; Application and platform development frameworks; Databases and data persistence concepts; Systems integration and interoperability; OSS/BSS concepts and system landscapes; Network protocols and service integration (from a software perspective); Secure, scalable, and high availability software systems
Functional Skills
Software design and solution architecture; Database design, optimisation, and data modelling; Technical analysis and complex problem solving; Requirements analysis and solution conceptualisation; Technical documentation and design specification writing; Code review, design review, and quality assurance practices; Cross functional collaboration and stakeholder engagement; Estimation, planning, and delivery of software development work; Research and evaluation of technologies, frameworks, and tools; Technical leadership and mentoring of software developers; Project execution within structured development processes; Change and release management in software environments; Quality management within the SDLC
Competencies (Behaviour)
Ownership and accountability for technical outcomes; Integrity, honesty, and trustworthiness; Initiative and proactive problem solving; Adaptability in a changing technical environment; Perseverance in resolving complex technical challenges; Collaborative and team oriented mindset; Commitment to continuous learning and improvement; Values aligned with Openserve values
Certifications
ECSA registration preferable
Education
NQF 8: 4 year Bachelor’s Degree or Honours/ Postgraduate Diploma in Engineering
Experience
3 Years relevant experience
Additional Information
Experience:
3 to 5 Years relevant experience.
Special Requirements
None
Physical Requirements
None
Click here to apply
Tech Officer: Network Field Operations
Location: Bergvliet, Western Cape, ZA
Company: Company
Structural Information
Job number: 10011059
Job title: Tech Officer: Network Field Operations
Job grade: OP1
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Technical
Core Description
To install/ recover/ repair/ maintain telephone equipment/ services/ cables/ wireless/ fibre technology and related products to satisfy customer needs.
Job Responsibilities
OUTPUT 1
Co-ordinated Resources
SUB-OUTPUTS
Determine and analyse objectives Determine resource requirements
Identify available resources
Secure required resources
RANGE
Monetary
Mechanical aids
Storage and Packaging Material
OUTPUT 2
Maintained Resources
SUB-OUTPUTS
Inspect resources
Replace and secure resources
Comply to yard rules
Update records
Determine resource requirement
Maintain tool list
Check and clean tools / equipment
Replace faulty tools / equipment
RANGE
Equipment
Vehicles
Tools
Material
Yards
Test/safety equipment
Standard Tool Kit
Specialized Tools Accommodation
OUTPUT 3
Processed Documentation
SUB-OUTPUTS
Obtain/receive documentation
Update/verify completed documentation
Submit documentation
File documentation
RANGE
Commissioning/de-commissioning report
Quality/SHE/Productivity forms
Inspection forms / Tools / Vehicles
Damage/accidents reports
TBI reports
Loss control forms
Overtime
Request for material
Recoveries
Electronic Documentation
Compliance
Key and Control forms
Vehicle Logsheets
Daily worklog
IE 195
Power records
OUTPUT 4
Performed Network Inspections
SUB-OUTPUTS
Receive/ identify need
Obtain documentation
Execute inspection
Liaise with customers/contractors
Provide feedback to role players
RANGE
Access network
Bush cutting
Quality (360)
New Works
Acceptance Testing Cables identifying faulty cables
OUTPUT 5
Repaired/ Maintained Cable Network
SUB-OUTPUTS
Do quality (360) & Photo quality
Receive and interpret instruction and / or authorisation
Request and / or obtain material
Prepare / secure work area
Diagnose and localise fault and/ or task
Apply / adhere to SHE procedures
Complete task and / or repair fault
Update cable records
Rehabilitate work area
RANGE
Overhead distribution
Street distribution cabinet
Outdoor distribution points
Indoor distribution points
Cable, Underground / 4 pair UG MDF (Unmanned exchanges)
OUTPUT 6
Installed or Recovered Equipment and Systems
SUB-OUTPUTS
Receive and analyse request for installation or recovery
Obtain installation and recovery details
Perform pre-installation test on the Access Network
Install/ Recover equipment/systems Commission equipment/systems
Perform functional test
Handle keys / loose coins / Containers
Communicate with customer
Obtain installation clearance
Liaise with key role players
Clear work area
Restore working area/walls/floors
Inspect vehicle
Obtain material
Plan daily routine
Apply/ adhere to Safety Regulations and Standards
RANGE
All Payphone Equipment and Accessories
Ad hoc projects
Customer services
Loop extenders and amplifiers
Pair gain systems
Business Systems
ISDN (Basic Rate)
Value added products
TDMA
Pre Paid
SOR Systems
DECT / DRMASS / CT2ADSL
Wi-Max
WCDMA
EMGW
TM (Telkom Mobile)
UMC
Party line systems
Terrestrial line/phone
Cabling / Indoor / Outdoor/FLLA
Core Competencies
FUNCTIONAL KNOWLEDGE
ADSL; Broadband Technologies; EMGW; Equipment; Installation/ Maintenance Procedures; Legislative Technical Environment Terminology; Network Infrastructure; Policies and Procedures; Products; Safety Regulation and Standards; Telkom Mobile Test Equipment; WCDMA; Wi-max; Wireless Technology; CLICK compliance, MiMix Vehicle Compliance
FUNCTIONAL SKILLS
Communicating; Computer Literacy; Hand/ Eye/ Ear Coordination; Marketing Techniques; Planning; Problem Solving
ATTITUDES/ LEADERSHIP COMPETENCIES
Accountability; Accurate; Confident; Continuous Performance Improvement; Conscientious; Customer orientated; Diligence; Honesty; Initiative; Proactive; Respect; Responsible; Tactful; Teamwork; Trustworthy
Certifications
Education
NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate and relevant modular training
OR NQF 3: School/ College/ Trade Certificates e.g. Grade 11 or N3 and relevant modular training
Experience
1 year experience
Additional Information
Outputs (continued):
OUTPUT 7
Repaired / Maintained Equipment/ Systems
SUB-OUTPUTS
Receive and analyse fault/ maintenance information
Diagnose / localise fault
Apply/ adhere to required SHE procedures
Repair or refer fault
Perform routine maintenance
Modify / upgrade
Conduct functionality tests
Inspect and Clean all Sub Assemblies
Perform manual test report
Recover / return faulty component
Handle keys / loose coins / Containers
Complete documentation
Repair / replace lock
Clear fault on system
Liaise with key role players
Clear working area
Restore working area/walls/floors
Communicate with customer
Inspect vehicle
Obtain material
Plan daily routine
RANGE
All Payphone Equipment and Accessories
Ad hoc projects
Customer service
Pair gain systems
Business Systems
ISDN (Basic Rate)
Value added products
Pre Paid
SOR Systems
TDMA
DECT
Party line systems
Loop extenders and amplifiers
Terrestrial line/phone
Cabling / Indoor / Outdoor
ADSL
Wi-Max
WCDMA
EMGW
TM (Telkom Mobile)
UMC
FLLA
OUTPUT 8
Established and Maintained Customer Relations/Liaison/Queries
SUB-OUTPUTS
Receive and analyse request from role players
Determine key role player
Obtain information
Establish professional relationship
Maintain professional relationship
Receive enquiry Analyse enquiry
Prioritize enquiry
Process customer enquiry
Channel to relevant section
Advise customer on progress of complaint / query
Follow up with comments
Provide feedback
RANGE
All Telkom products and accessories
All contracts with customers
OUTPUT 9
Dismantled/ Recovered Equipment
SUB-OUTPUTS
Receive serial numbers
Inspect vehicle
Liaise with key role players
Plan the dismantlement/recovered activities
Dismantle equipment
Inform customer
Obtain dismantlement clearance
Complete documentation
RANGE
Equipment
Wi-Max Types:
ISDN Equipment
Pair Gain Systems
Payphone Equipment
Private Phones
Anti Line Tapping Devices
Radio Links
Telephone Instruments
Keys & Containers
EMGW
FLLA
OUTPUT 10
Performed Routines
SUB-OUTPUTS
Facilitate site access by making required arrangements/ Ensure prior arrangements are made to gain access to site
Inspect resource and equipment
Check Dust Filter
Check Alarm display
Complete applicable required administration
Complete App uploads Take photos and upload via app for routines
Update Work Order
Provide any recommendations if relevant
Observe/ report any discrepancies wrt general housekeeping at the site
RANGE
Access Network Technologies
Wireless technologies
Buildings and Sites with routines requirement
Experience:
12 Months relevant experience in the Network Field Operations.
Special Requirements
Valid Drivers license
Prepared to travel
Ability to travel and stay out overnight
Ability to work outside of normal working hours
Physical Requirements
Colour Vision
Work at Heights
Work in Confined Spaces
Click here to apply
Snr Manager: Carrier Services
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10031725
Job title: Snr Manager: Carrier Services
Job grade: M4
Group/ BU: Openserve
Division: Openserve
Span of control: 5
Reports to: Executive Management
Core Description
The Senior Manager: Carrier Services provides executive-level leadership of Openserve’s carrier services portfolio, spanning strategic planning, commercial management, and operational excellence. The role leads a team of managers responsible for interconnect, roaming, wholesale, and carrier‑partner service delivery. This position shapes long‑term carrier strategy, drives commercial value, strengthens partner relationships, and ensures operational resilience, directly contributing to network performance, revenue growth, and the organization’s competitive position.
Job Responsibilities
- Strategic Leadership
Define and execute the carrier services strategy aligned with overall business and network objectives
Lead long-term planning for carrier partnerships, capacity, interconnect, roaming, and wholesale services
Evaluate market trends, regulatory changes, and technology developments to inform strategic decisions
Provide executive-level insights, recommendations, and reporting on carrier performance, risks, and opportunities - People & Team Leadership
Lead, coach, and develop the team
Build a high-performing leadership team with clear accountability, capability development, and succession planning
Foster a culture of collaboration, ownership, and continuous improvement - Operational & Tactical Management
Oversee day-to-day carrier services operations, ensuring service availability, performance, and SLA compliance
Drive issue resolution for major incidents, escalations, and complex partner challenges
Ensure effective operational processes, controls, and performance management frameworks are in place - Commercial & Financial Management
Own carrier commercial relationships, including negotiations, contracts, pricing, and renewals
Drive cost optimization initiatives while maintaining service quality and resilience
Partner with Finance to manage budgets, forecasts, and financial performance of carrier services - Stakeholder & Partner Management
Act as a senior point of contact for key carrier partners and industry stakeholders
Collaborate cross-functionally with Network, IT, Product, Sales, Regulatory, and Customer Operations teams
Support regulatory compliance and audit requirements related to carrier and interconnect services
Core Competencies
Functional Knowledge/ Skills
Financial Management; Customer requirements; Marketing and Sales Disciplines; Openserve Policies and Procedures; Customer experience; Openserve Products; ICT Regulatory environment; Evaluation methodologies; Action planning; Analytical thinking; Conceptualisation; Customer excellence orientation; Innovation; Listening potential; Organising
Competencies (Behaviour)
Business Leadership; Market Leadership; Personal Leadership; Thought Leadership; Values aligned with Telkom and Openserve Values
Certifications
None
Education
NQF 7: Bachelor’s Degree/ Advanced Diploma
MBA will be an advantage
Experience
8 Years relevant experience, of which at least 3 years on senior management level
Additional Information
Qualifications:
Qualification preferably in Commerce, Business Management, Telecommunications, Sales & Marketing or equivalent.
A postgraduate qualification (NQF level 8) would be advantageous e.g. Postgraduate qualifications, MBA.
Special Requirements:
Ability to cultivate and build relationships
Special Requirements
Willing to travel
Willing to work flexible working hours
Physical Requirements
None
Key Stakeholders
Network and Technical Operations
Business Strategy
Legal Services
Commercial Operations
Marketing
Pricing
Finance
Click here to apply
Ops Specialist: Debtors, Disputes & Settlements
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10031745
Job title: Ops Specialist: Debtors, Disputes & Settlements
Job grade: S6
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Finance
Core Description
Responsible for the effective management of debt collections, customer account disputes, and settlement processes to support Openserve’s financial and operational objectives. The role is responsible for the management of overdue debt, dispute resolution, payment allocation, and customer account administration for strategic and high-value customers. The incumbent is required to ensure accurate account management, minimise financial risk, maintain positive customer relationships, and support efficient day-to-day debtor operations in accordance with Openserve policies and procedures.
This role operates as a specialist support function within Client Service Operations, focusing on debt recovery, dispute management, and customer account settlements. The role requires strong analytical capability, financial administration expertise, and the ability to manage customer relationships effectively while minimising financial risk to the organisation.
Job Responsibilities
- Debtors Management
Manage overdue debt on Top 20 customer accounts and accounts exceeding 120 days overdue.
Investigate and resolve overdue balances and payment discrepancies.
Manage and maintain the Value Limit Tracking (VLT) tool.
Monitor debtor accounts and ensure timely follow-up actions.
Support debt recovery initiatives and minimise financial exposure.
Scope
High-value customer accounts
Aged debt management
Debt recovery processes
Financial risk mitigation
- Payment Allocation Management
Allocate customer payments accurately against invoices and accounts.
Investigate and resolve unallocated or suspense payments.
Manage payment allocation fallouts and exceptions.
Support payment allocation approval processes where required.
Ensure payment records are accurate and updated on systems.
Scope
Payment processing
Suspense account management
Financial reconciliation
Billing alignment
- National & International Account Management
Manage allocated national and international customer accounts.
Ensure payment demands and settlement statements are issued.
Process extension requests and payment arrangements.
Coordinate service suspensions, reconnections, and discontinuations for non-payment.
Process final accounts and write-offs.
Manage handover of written-off accounts and follow-up actions.
Resolve customer queries and disputes efficiently.
Provide input into bad debt provisions.
Update customer account information on CRAM and related systems.
Scope
National customer accounts
International customer accounts
Settlement agreements
Write-offs and collections
Customer disputes
- Reporting & Administration
Provide input into Top 20 customer management reports.
Compile monthly operational and financial reports.
Maintain accurate records and documentation.
Ensure reporting deadlines and compliance requirements are met.
Scope
Financial reporting
Operational reporting
Customer account administration
- Stakeholder & Customer Relationship Management
Establish and maintain effective relationships with internal and external stakeholders.
Liaise with customers regarding disputes, payments, and account queries.
Collaborate with internal departments to resolve account-related matters.
Provide professional customer support and communication.
Core Competencies
Functional Knowledge
Debtors and collections management
Accounting and billing procedures
Customer relationship management
Report analysis and administration
Telkom/Openserve policies and procedures
Legal documentation and contracts
Systems administration
Systems & Tools: Flexibill, CMSS, Unibase, ICON, TIBS, CRAM, WORM, SingleView, FAM, Other relevant systems
Functional Skills
Investigation and analytical skills
Time management
Negotiation and conflict resolution
Decision-making and problem-solving
Verbal and written communication
Interpersonal skills
Stress management
Computer literacy and systems proficiency
Behavioural Competencies
Integrity and confidentiality
Accountability and responsibility
Accuracy and attention to detail
Customer focus
Professionalism and ethical conduct
Initiative and dedication
Positive attitude and adaptability
Teamwork and collaboration
Assertiveness and resilience
Certifications
None
Education
NQF 6: National Diploma/ Advanced Diploma/ Certificate
Experience
3 Years relevant experience
Additional Information
Qualifications and experience:
Qualification in Finance, Commerce, or related field.
Experience in debtors management, collections, billing, or customer account administration
Special Requirements:
Ability to work under pressure and meet deadlines.
Ability to manage complex customer disputes.
Strong financial and customer service orientation.
High level of confidentiality and professionalism.
Special Requirements
Physical Requirements
None
Key Stakeholders
Debtors Management
Openserve Customers
Account Management
Product Management
Solutions Architects
Service Management
Commercial Teams
Legal Services
Click here to apply
Tech Officer: Cable Joint/Construct/LMT
Location: Bergvliet, Western Cape, ZA
Company: Company
Structural Information
Job number: 10008488
Job title: Tech Officer: Cable Joint/Construct/LMT
Job grade: OP1
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Technical
Core Description
To repair and maintain Telkom’s cable network, across the entire range, in order to provide a continuous service to all our customers.
Job Responsibilities
OUTPUT 1
Installed Cable Network
SUB-OUTPUTS
Receive and interpret instruction and/ or authorization
Request and/ or obtain material
Prepare work area
Secure work area
Joint and/ or terminate cables
Rehabilitate work area
RANGE
Optic Fibre Network
Aerial, Underground, Lashed Underground, Coax And Junction Cables
Pulse Code Modulation
Trunk Entrance
Street Distribution Cabinet
Outdoor Distribution Points
Indoor Dp
Main Distribution Frame
Nicotra System
Overhead Optic Fibre, All Types Of Cable Joints
Aerial, Underground, Lashed Underground & Junction Cables
Pulse Code Modulation
Truck entrance
Street Distribution cabinet
Outdoor distribution points
Indoor DP
Main Distribution Frame
Nicotra System
Overhead Optic Fibre, All Types Of Cable Joints
OUTPUT 2
Maintained Resources
SUB-OUTPUTS
Inspect resources
Replace and/ or service resources
Update records
RANGE
Inclusive of Toolkit, Vehicle, Test Gear and Mechanical Aids
OUTPUT 3
Processed Documentation
SUB-OUTPUTS
Obtain documentation
Complete and/ or certify documentation
Verify records
Submit records
RANGE
Inclusive of Administrative, Technical, Quality, Productivity and
Safety
OUTPUT 4
Repaired/ Maintained Cable Network
SUB-OUTPUTS
Receive and interpret instruction and/ or authorization
Request and/ or obtain material
Prepare work area
Secure work area
Diagnose and localise fault and/ or task
Complete task and/ or repair fault
Update cable records
Cut-over from old to new Cable network
RANGE
Optic Fibre Network
Aerial, Underground, Lashed Underground, Coax And Junction Cables
Pulse Code Modulation
Trunk Entrance
Street Distribution Cabinet
Outdoor Distribution Points
Indoor Dp
Main Distribution Frame
Nicotra System
Overhead Optic Fibre, All Types Of Cable Joints
Aerial, Underground, Lashed Underground, Coax And Junction Cables
Pulse code modulation
Truck entrance
Street Distribution Points
Outdoor distribution points
Indoor DP
Main Distribution Frame
Nicotra System
Overhead Optic Fibre, All Types Of Cable Joints
OUTPUT 5
Performed Inspections
SUB-OUTPUTS
Receive inspection order
Execute quality inspection
Liaise with customers/ contractorsRANGE
Existing networks
Quality
Routine
Ad Hoc
New works
Power crossings
Acceptance
Testing cables
Identifying cables (pin point)
OUTPUT 6
Cleared Vegetation
SUB-OUTPUTS
Receive instruction
Locate area and analyze task
Identify problematic sections
Liaise with land owners
Cut and remove vegetation
Perform task
Provide feedback to relevant role players
RANGE
Bush/ Tree cutting
Heavy vegetation
Medium vegetation
Light vegetation
Core Competencies
FUNCTIONAL KNOWLEDGE
Health and Safety; Test Equipment; Telkom Procedures; Work Area; Network Structure; Telkom Policies
FUNCTIONAL SKILLS
Hand Tool Handling; Planning; Hand/ Eye/ Ear Coordination; Communicating; Computer Literacy
ATTITUDES/ LEADERSHIP COMPETENCIES
Careful; Helpful; Initiative; Team Player
Certifications
Education
NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate and relevant modular training
OR NQF 3: School/ College/ Trade Certificates e.g. Grade 11 or N3 and relevant modular training
Experience
3 Years relevant experience
OR 3 years relevant experience
Additional Information
Outputs (continued):
OUTPUT 7
Conducted Site Survey
SUB-OUTPUTS
Receive instruction
Conduct preliminary survey of site
Perform task
Provide feedback
RANGE
Existing networks
Locate any type of plant
Identifying cables (pin point)
OUTPUT 8
Supervised Gang
SUB-OUTPUTS
Set performance standards
Communicate desired outcomes
Conduct meetings to manage budgets
Provide feedback to management
Provide feedback
RANGE
Quality standards
Staff
Processes and procedures
OUTPUT 9
Erected/ Recovered Route
SUB-OUTPUTS
Receive and interpret instruction
Obtain installation/ recovery details and equipment/ resources
Install/ recover network
Apply/ adhere to required SHE procedures
Inform customer
Liaise with key role players
Request and/ or obtain material
Prepare work area
Secure work area
Rehabilitate/ restore work area
RANGE
Optic Fibre Network
Aerial, Underground, Lashed Underground & Junction Cables
Street Distribution cabinet
Outdoor distribution points
Dropwire
Open wire
Indoor DP
All recovery up to 400 pair cable, Optic Fibre less than 1.5km and
routes up to 6 poles
OUTPUT 10
Completed Minor Civil Work
SUB-OUTPUTS
Receive and interpret instruction and/ or authorization
Request and/ or obtain material
Prepare work area
Secure work area
Apply / adhere to SHE procedures
Rehabilitate work area
Perform task
Provide feedback
RANGE
Unblock pipes
Construct manholes up to 1mx1m
Underground draw boxes
Trench/ dug outs
Identifying cables (pin point)
Repair broken pipes
SDC (replace like to like)
Plant poles (up to 6 poles 8 meter lenght)
Pillar joints (Erect, float, cutover and dug outs)
Experience:
Relevant experience in a cable environment and/ or relevant modular training in the cable environment completed.
Ex-/ Current Telkom Full Time Bursars, learnerships and internships candidates will be exempted from the 3 years experience requirements but must have a minimum of 12 months relevant experience.
Special Requirements
Valid Drivers license
Prepared to travel
Ability to work outside of normal working hours
Physical Requirements
Colour Vision
Work at Heights
Work in Confined Spaces
Click here to apply
Ops Specialist: Billing Operations
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10031511
Job title: Ops Specialist: Billing Operations
Job grade: S6
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Finance
Core Description
Provide support and assistance on executing the Openserve billing cycle and provide customer support related to billing issues. Assist in analysis of all revenue and billing processes across Openserve. The key objectives are to ensure revenue assurance and a positive customer experience.
Job Responsibilities
- Assist in driving Openserve billing cycles and processes.
- Validate invoicing, statement generation and their distribution.
- Evaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience.
- Ensure implementation of all invoice/ billing related change requests.
- Provide management with reports as required and validate all revenue and billing KPI’s.
- Maintain information systems and data integrity.
- Coordinate inputs and provide reports to management on performance findings and take corrective actions.
- Investigate billing discrepancies, disputes and correct.
Core Competencies
KNOWEDGE/ SKILLS
System Thinking; Influencing Techniques; Networking; Conceptual Ability; Communicating (Verbal & Written); Planning, Organising & Executing; Analytical
COMPETENCIES (BEHAVIOUR)
Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values
Certifications
- None
Education
NQF 6: National Diploma/ Advanced Diploma/ Certificate
OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate
Experience
3 Years relevant experience
OR 5 years relevant experience
Additional Information
Special Requirements
- None
Physical Requirements
- Work under Pressure
Click here to apply
We wish you all the best with your applications
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