Absa – Administration Management – 10 June

To apply, click on the link at the end of the posts and all the best with your applications

Records Management Project Support

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo deliver operational services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Ghana. Please contact Reward for details.

Job Description

No role profile available as this role has no assigned corporate grade: This role should not be used to create new positions. Where this role is being used for an existing position, please contact the People Function to update records. | : | : | : | : | : | : | :

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Click here to apply

National Service Person

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryGhana National Service Program

Job Description

Ghana National Service Program

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Click here to apply

Business Manager: Human Capital COO Office

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThis role is accountable for coordinating strategic, operational, financial, governance, and project management activities across the HC COO Office, enabling aligned execution of priorities, robust performance tracking, disciplined resource management, and effective delivery of strategic initiatives. The role collaborates with relevant stakeholders to translate plans into measurable business outcomes.

Job Description

KEY FOCUS AREAS:

• Coordinate HC COO Office Strategy and Operations
• Enable Executive Reporting and Decision Support
• Drive Financial Planning and Resource Optimisation
• Lead Performance Tracking and Management Reporting
• Oversee Workforce Planning and Capacity Alignment
• Manage Procurement, Contracts, and Vendor Performance
• Strengthen Governance, Risk, and Strategic Delivery

KEY ACCOUNTABILITIES:

Coordinate HC COO Office Strategy and Operations:

• Act as the central coordination point for strategic, operational, and project management activities across the HC COO Office.
• Align workstreams, priorities, and deliverables to support integrated execution across the Human Capital portfolio.
• Maintain visibility of critical milestones, interdependencies, and execution risks to support delivery discipline.

Enable Executive Reporting and Decision Support:

• Prepare high-quality reports, dashboards, briefing packs, and executive updates for the HC COO and Leadership Team.
• Consolidate business information from multiple sources into clear, accurate, and decision-useful management insight.
• Support leadership forums and governance discussions through timely reporting, analysis, and follow-through on agreed actions.

Drive Financial Planning and Resource Optimisation:

• Review workforce plans, vendor costs, productivity measures, and resourcing assumptions to support effective resource utilisation.
• Partner with Finance teams to support budgeting, forecasting, cost planning, and expenditure oversight across the Human Capital portfolio.
• Track financial drivers and identify opportunities to improve cost efficiency, resource allocation, and value delivery.

Lead Performance Tracking and Management Reporting:

• Define, monitor, and report on KPIs, OKRs, balanced scorecards, and other performance measures linked to strategic goals.
• Analyse performance trends, highlight delivery gaps, and provide insight to support corrective action and improved execution.
• Establish consistent reporting disciplines that strengthen accountability, transparency, and management decision-making.

Oversee Workforce Planning and Capacity Alignment:

• Lead workforce demand and capacity planning activities to ensure staffing models align to business priorities and delivery requirements.
• Assess workforce needs against budget, productivity expectations, and operating plans to support sustainable execution.
• Provide insight on capacity constraints, skills requirements, and resource trade-offs to inform planning decisions.

Manage Procurement, Contracts, and Vendor Performance:

• Oversee procurement and contract administration processes for the HC COO portfolio in line with business requirements and policy.
• Monitor vendor performance, service levels, contractual obligations, and delivery outcomes to ensure value for money.
• Support contract governance, supplier issue resolution, and ongoing review of commercial arrangements and controls.

Strengthen Governance, Risk, and Strategic Delivery:

• Track progress on strategic initiatives and projects, identifying dependencies, delivery risks, and areas requiring escalation.
• Monitor governance frameworks, policy adherence, and control requirements to ensure alignment with internal standards and regulatory expectations.
• Support effective implementation of risk management practices, governance routines, and portfolio oversight mechanisms.

KNOWLEDGE AND SKILLS:

Knowledge:

• Business management practices within complex corporate or financial services environments
• Financial planning, budgeting, forecasting, and cost management principles
• Performance management frameworks, including KPIs, OKRs, and balanced scorecards
• Workforce planning, demand forecasting, and capacity modelling approaches
• Procurement, contract management, and vendor governance requirements
• Risk management, governance controls, and regulatory compliance principles
• Project, programme, and portfolio management methodologies
• Management reporting, dashboard design, and business insight generation

Skills:

• Strategic planning and operational coordination
• Financial analysis and resource optimisation
• Dashboard development and management reporting
• Data analysis, trend interpretation, and insight generation
• Project tracking, dependency management, and escalation management
• Stakeholder engagement, influencing, and cross-functional collaboration
• Executive communication, presentation, and briefing preparation
• Planning, organising, and delivery management

QUALIFICATIONS AND EXPERIENCE:

Education/Qualification:

• Bachelor’s degree in Business Management, Finance, Commerce, Human Resources, or a related field

Work Experience:

• 5 – 12 years experience in a specific capability of importance to the bank, including a track record of 3 years in a people management position
• Relevant experience in business management, COO office support, strategic planning, PMO, or operational management within a large and complex organisation
• Experience supporting senior leaders through management reporting, dashboards, executive briefings, and performance reporting
• Experience in financial planning support, workforce planning, resource management, procurement, and vendor oversight
• Leadership or project leadership experience required

Technical Competencies:

• Strategic Business Management
• Financial Planning and Cost Control
• Workforce Planning and Capacity Management
• Performance Measurement and Reporting
• Project and Portfolio Coordination
• Governance, Risk, and Compliance Management
• Procurement and Contract Management
• Vendor Performance Management

Behavioural Competencies:

• Initiative
• Approaching Work Strategically
• Operational Problem Solving
• Presents in an Easy to Understand and Memorable Fashion
• Building and Maintaining Networks and Relationships
• Influencing Teams and Processes
• Building Strong Teams
• Implementing and Driving Change

Leadership Competencies:

• Strategic Thinking
• Business Acumen
• Communication
• Influence
• Leadership
• Delivering Results
• Adaptability
• Collaboration
• Decision-Making

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Advisor Client Care & Service Hub

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe Client Care and Service Hub Advisor has an overall responsibility on the following aspects of the operations of the
Hub:
 The role is in place to ensure overall day-to-day conduct of targeted inbound and outbound interactions
with Retail, Business Banking, CIB and Wealth customers taking place through the Hub that has been put
in place to serve these customers over a well-defined but dynamic service catalogue. The Hub Advisor
reports into and supports the Client Care and Service Hub Supervisor / Team Leader in upscaling the Hub

Job Description

Conduct of Daily Operations

• The Hub Advisor works on a shift system covering a 24/7 scheduling, including weekend and public holiday. Each shift is of 9 hour duration, which includes 8 working hours, and 1 hour for break/lunch. An indicative schedule is as follows:
• Shift 1: 07:00 – 16:00
• Shift 2: 08:30 – 17:30
• Shift 3: 10:30 – 19:30
• Shift 4: 14:30 – 23:30
• Shift 5: 23:00 – 08:00
• Focus on the team’s priorities as directed by the Supervisor or Team Leader and ensure briefing notes and important internal communications are read and understood before start of day operations.
• Ensure accuracy and first time right on Operations.
• Strictly follow scripts, FAQs and SOPs to standardise the service delivery across the team of advisors.
• Refer regularly to the Hub’s repository of reference documents and Book of Knowledge to ensure consistency in approach.
• Execute the outbound calling programme as directed by the Hub Management Team, ensuring targeted sample sizes are achieved.
• Screen leads as per approved criteria for each segment.
• Log all queries, requests and service issues received at the Hub.
• Handle key poles of inbound and outbound activities related as directed by the Hub Management Team.
• Populate daily trackers and reporting sheets.
• Ensure full understanding and alignment with FAQs and SOPs.

Handling of Complaints

• The Complaint Handling Standard and guidance notes must be strictly adhered to.
• Log all expressions of dissatisfaction on the appropriate case-logging tool.
• Ensure excellent understanding of the complaints and service metrics and their targets.

Quality Service Delivery

• Ensure the quality of service and the standards of customer engagement delivered to customers are according to the established QA framework.
• Ensure all interactions with customers are logged.
• Ensure commitments taken with customers are followed through.

Be Trained & Coached

• Proactively inform Supervisors of any lack of confidence on any aspect of the service delivery.
• Follow the Absa induction programme / mandatory LMS trainings with diligence and verify understanding and / or expectations with Supervisors or Team Leader when in doubt.

Risk Management

• Bring up proactively with the Supervisor of the Hub Team Leader any aspect of the operations that is felt to carry risks for own integrity or for the Bank.
• Ensure Bank policies are strictly adhered to.

Role/Person Specification

Preferred Education:

• HSC (or equivalent) with 3 Main subjects (minimum pass level D)
• and
• CPD or Proficiency certificate in relevant field such as Commerce, Marketing, Tourism, Customer Service, Management, Banking, Finance, or
• suitable alternative to certificate.

Preferred Experience:

A combination of the following experiences is preferred:

• At least 2 years of working experience in a customer-facing role, whether face-to-face or via online or phone channels involving live contact with customers.
• Shift-working experience in a Call Centre environment.
• Experience in serving customers in the banking or hospitality sector or any similar service sector.

Knowledge & Skills:

The following soft skills are essential for this role:

• Must enjoy contact with customers.
• Must be able to maintain composure and show resilience when dealing with difficult customers.

Other required knowledge & skills:

• Excellent spoken and written English and French.
• Fluent in Mauritian creole.
• Fluent in Hindi or Urdu
• Proficiency in the use of digital applications, tools and social media.

Technical Competencies:

Acquired competencies or proven involvement in a combination of the following fields is preferred:

• Team working
• Direct sales or Telesales
• Quality Assurance
• Process improvement and customer journey optimisation
• Project Management

Behavioural Competencies:

• Passionate about engaging with customers and delivering excellent customer experience
• Resilient in the face of business challenges and fast-changing priorities.
• Collaborative and co-creative approach in bringing solutions and innovation.
• Focused on achieving team and business targets.
• Leadership qualities.

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Click here to apply

Treasury Back Office Officer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe role operates within the Markets and Treasury Operations area, specifically focused on Post-Trade Services. This business area ensures the seamless processing and settlement of financial transactions, supporting trading activities across asset classes such as Fixed Income, Currencies, Commodities, and Equities. Core responsibilities include operational risk management, adherence to regulatory reporting requirements, and alignment with strategic initiatives. As a global function, it encompasses both in-country and regional accountabilities, providing critical support to the efficient functioning and compliance of Markets and Treasury businesses

Job Description

The role is designed to provide critical support to the Markets and Treasury businesses by ensuring the accurate, timely, and efficient execution of post-trade services. This includes managing operational processes across asset classes, mitigating risks, ensuring compliance with regulatory requirements, and contributing to the broader governance framework. By delivering excellence in post-trade operations, the jobholder supports the seamless functioning of trading activities and the achievement of strategic objectives within both local and regional contexts.

Execute post trade services in support of Markets and Treasury trading; ensuring that services are executed in accordance with the applicable policies, procedures and broader governance and control framework. Trading supported may include trading of Fixed Income, Currencies, Commodities (FICC) and/or Equities products both in principal and/or in an agency capacity, where approved for trading by the Markets/Treasury businesses.

Key responsibilities include:

• ensuring accurate, timely and complete post trade service execution excellence;
• risk management and control;
• ensure accurate, timely and complete internal and external regulatory reporting and
• adherence to key strategic initiatives.

Markets and Treasury are global businesses so the jobholder will have both In Country and Regional accountabilities.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Manager Project

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job DescriptionProject Management: Monitors the progression of a project at every stage and ensure that the objectives of a project are meet | Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Meeting deadlines: Completes task timeously | Stakeholder management: Ensure that stakeholders are identified and engaged | : | : | : | :

QualificationsBachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements), Project and Programme Management (Meets all of the requirements), Project Management

Click here to apply

We wish you all the best with your applications