Hollywood Jobs – 05 July 2026

To apply, click on the link at the end of the posts and all the best with your applications

Building Manager

Cape Town, Western Cape, South Africa (On-site)

Trending

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Building Manager to be based in Century City Cape Town! Do you think you have what it takes to be our newest Purple Star?

The successful incumbent will be responsible for the smooth running of operations relating to the building and all building support team members. 

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• A Valid Driver’s License.
• At least 5 years’ building management experience.  
• Availability to work outside normal working hours when required to do so on call outs and emergencies, etc.

A Bonus To Have:

• 3-5 years staff management/ supervisory experience.

What You’ll Do For The Brand:

• Daily Management of the Housekeeping and front desk/ Reception team, as well as planning, organizing and directing team members to ensure efficient operations. 
• Setting up and approving rostering of the Team in line with company policies and procedures. 
• Ensuring correct monitoring of Team Members times are captured and all leave is approved. 
• Responsible for signing off all salary spreadsheets for Team Members. 
• Approval of all stock orders required for the building. 
• Ensuring all storerooms are kept in a neat and appropriate condition. All storerooms should be locked, and proper access controls are in place. 
• All tools required by maintenance teams are stored correctly and these are issued out and issued in at all times. 
• Inform security of any visitors/suppliers/landscapers/contractors who will be on site and ensure that a VIP is with them at all times. 
• Regularly checking that all cameras in the buildings are operational. 
• Ensuring that all matters pertaining to maintenance of the building are attended to in a cost effective and timely manner, whilst prioritising urgent matters such as those relating to Health and Safety concerns where applicable. 
• Walk-about done to ensure no outstanding issues with regards to the building and maintenance and noting items to updated to the snag list. 
• Ensure all maintenance items are updated on Facilities Management Software. 
• Facilitate the needs for each department in terms of requirements needed for the Team. 
• Manage all facilities in the building such as security, ablutions, sanitation, landscaping, air conditioning, electrical & plumbing, Invertors, Solar, Generators boardrooms and meeting rooms. 
• Ensure all Boardrooms and meeting rooms are kept in neat and appropriate condition. 
• Ensure all bookings of boardrooms and meeting are facilitated through reception only. 
• Ensure that reception and other facilities are ready for events and guest arrivals. 
• Manage the building requirements in accordance to estate association. 
• Being a point of contact relating to rules and regulations for the building(s). 
• Develop and carry out induction procedures with all new Team Members personnel. 
• Identify formal and informal training needs for all reporting Team Members and submit on a Training Log. 
• To ensure that all Health & Safety procedures are followed, in accordance with the OHS Act. 
• Providing daily, weekly and monthly reporting relating to the building and operations thereof. 
• Conducting performance reviews for the team. 
• Conduct Interviews with HR for New Team Members.
• Adhoc tasks as required by Senior Management. 
• Takes charge of all emergencies and ensures responsible back-up is available in order to take corrective action as necessary. 
• Manage the outsourced service provider’s teams, including any specialized services team. 

What You’ll Bring To The Team:

• Demonstrate good time management.
• Ensure quality output. 
• Portray innovative thinking 

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Click here to apply

Knowledge Management Specialist

Durban, KwaZulu-Natal, South Africa

Trending

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Knowledge Management Specialist to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The Knowledge Management Specialist is responsible for developing, curating, and maintaining high-quality content within the company’s knowledge base systems. This content will directly support the training and performance of AI technologies, including AI-bots and virtual assistants, ensuring accurate, consistent, and contextually relevant responses to user queries.This role bridges the gap between subject matter experts, customer support, and AI development teams to ensure that knowledge assets are structured, accessible, and aligned with business goals and user needs.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You bring:

• Experience with Zendesk, Confluence, SharePoint, or other knowledge tools
• Strong writing and editing skills, including plain language techniques
• Technical familiarity with document management systems and metadata structuring

A bonus to have:

• Diploma/Degree in Business Communication, Information Science, Knowledge Management or related fields.
• Knowledge Management or Content Writing experience / 2+ years in a similar role or content-driven environment
• Experience in a Contact Centre environment
• Experience working with AI training data or conversational design

What You’ll Do For The Brand:

• Maintain and improve the Contact Centre’s knowledge management system and internal knowledge base platforms.
• Develop structured knowledge base articles, FAQs, and process documentation.
• Collaborate with AI and product teams to ensure content is optimized for machine learning and natural language processing (NLP) models.
• Analyze chatbot and AI interaction data to identify content gaps and opportunities for improvement.
• Ensure all content aligns with brand tone, style, and departmental standards.
• Collaborate with key stakeholders across departments to identify content gaps and ensure accurate, consistent, and timely updates of all knowledge articles.
• Implement taxonomy, tagging, and metadata strategies for efficient content retrieval.
• Coordinate and manage the version control and archiving all knowledge content.
• Implement quality control processes to regularly audit and verify the accuracy and relevance of knowledge content.
• Lead and coordinate structured knowledge-sharing sessions across internal teams to ensure alignment of content accuracy and operational best practices.
• Support new process rollouts, product launches, or policy updates by ensuring associated knowledge materials are developed and deployed in time. 
• Monitor article performance, usage trends, and knowledge gaps through reporting and insights tools; use findings to inform continuous improvement.
• Provide daily, weekly and monthly reports to management highlighting content usage, gaps, and update-cycles.
• Conduct refresher sessions or onboarding training for new and existing users on knowledge tools and standards.
• Perform administrative tasks related to permissions, audit trails, and document control.
• Take ownership of feedback and escalations relating to knowledge content accuracy or availability.
• Assume and perform other duties and responsibilities not specifically outlined herein but which are logically and properly inherent to the position.

What You’ll Bring To The Team:

• Technical abilities.
• Analytical skills.
• Content Management
• Excellent Communication.
• Attention to detail.
• Collaboration.
• Problem Solving.
• Training and Support.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Click here to apply

Sales Consultant (Outbound)

Durban, KwaZulu-Natal, South Africa (On-site)

Trending

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Sales Consultant (Outbound) based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for making outbound calls to selected customer base, for customers that are either inactive or that could be possible new customers from leads received through various marketing campaigns. The purpose of the position would be to increase the customer base/retain customers/convert inactive customers to active customers.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Willingness to do shift and weekend work.
• At least 3 months’ sales experience/ contact centre experience. 

Bonus To Have:

• Betting Knowledge.

What You’ll Do For The Brand:

• Minimum talk time of 6 hours per day as a standard requirement.
• Call quality is monitored and should never be scored lower than 75%.
• Accurate reporting and dispositioning of calls.
• Ensure timeous reporting to Team leader/Campaign Manager.
• Make outbound calls to customers and proactively promote the company and brand with the view of increasing the inactive/active customer base.
• Follow the script provided during the telephonic contact with the customer and ensure that QA scores are at expected levels.
• Effectively manage time in line with the operating procedures of the Call Centre.
• Establish rapport with the customer.
• Actively promote the offering and use persuasion techniques and objection handling to convert.
• Ensure communications is at a level that maintains the company brand/image and not does expose the company to reputational risk.
• Strict adherence to break times and office hours.
• Meet daily/weekly/monthly targets.
• Comply with company and department policies and procedures.
• Any other ad hoc duties that might be required.

What You’ll Bring To The Team:

•  Customer Service Excellence.
•  Keen sense of attention to detail.
•  Exceptional administration experience.
• MS Office and Excel experience.
• Knowledge of betting types and platforms.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Click here to apply

VIP Security Officer

KwaZulu-Natal, South Africa (On-site)

Responsibilities

 Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a VIP Security Officer, to be based in Brackenham, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?

The VIP (Security) officer will be responsible for creating and maintaining a safe environment for the people. This may include: securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Registered with PSIRA (Private Security Industry Regulatory Authority).
• Previous Security experience.

A Bonus To Have:

• Matric.
• Valid driver’s license.

What You’ll Do For The Brand:

Duties

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened 
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch. 
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger. 
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• • Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two way radios are in good working conditions and keep safely.
• VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building. 
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service 

• First impressions last – VIP Officers are at the forefront of Hollywood. 
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner. 
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object. 
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allow to take bets with Amadoda uniform. 
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct 

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post. 
• You will not accept tips from the guest 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. 
• Able to work in a rotating shift /work flexible hours. 
• Ensure the ability to work independently. 
• Ensure you physical fitness is obtained at all times in line with the job requirements

What You’ll Bring To The Team:

• Business Acumen
• Communication skills
• Attention to detail
• Problem Solving
• Accountability
• Guest Orientation

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Click here to apply

Betting Clerk

Durban, KwaZulu-Natal, South Africa (On-site)

Trending

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Betting Clerk to be based in Chatsworth, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Valid driver’s license
• Related Diploma/Degree
• Matric
• 1-2 years’ experience in the Gaming industry.

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs. 
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
• Sales Administration
• Manage cash within the branch according to defined processes/procedures and minimize risks, 
•  Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day. 
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member. 
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance 

• Ensure that the branch is always neat and tidy according to Hollywood standards. 
• Ensure that your work stations is well maintained and in good working condition. 
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service 

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company’s internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform. 
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Click here to apply

Withdrawals Team Leader

Durban, KwaZulu-Natal, South Africa (On-site)

Trending

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for x4 Withdrawals Team Leaders to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The Withdrawals Team Leader is responsible for managing the EFT withdrawals and Treasury functions, ensuring efficient processing, compliance, and exceptional customer service. The role focuses on operational excellence, performance management, process optimization, risk mitigation, and continuous improvement to enhance service delivery and meet business objectives.

 

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Leadership role within a Contact Centre. 

A Bonus to have:

• Degree/Diploma in related field.
• Finance and administration  experience.

 What You’ll do for the Brand:

• Oversee and ensure the smooth daily operations of the Withdrawals and Treasury departments.
• Ensure all withdrawal requests, applications, and relevant communication channels are up to date and effectively managed.
• Maintain oversight of task allocation, ensuring tasks are distributed before each shift.
• Monitor and optimize key performance indicators (KPIs), including service levels and turnaround times.
• Conduct investigations and root cause analysis for high withdrawal volumes, providing feedback to management.
• Drive compliance with company policies, procedures, and regulatory requirements.
• Prompt resolution of customer queries, with a strong focus on first-time resolution.
• Investigate and address escalations efficiently, following up on queries requiring interdepartmental involvement.
• Promote high-quality written and verbal communication in customer interactions.
• Identify recurring customer and audit queries, implementing strategies to reduce them.
• Work closely with the VIP Client Liaison team to maintain high service standards.
• Monitor team performance, ensuring coaching and support for underperforming team members.
• Conduct regular performance reviews and supply necessary documentation to management.
• Provide continuous feedback, training, and development opportunities to enhance productivity.
• Collaborate with Quality Assurance (QA) to discuss departmental improvement areas and address individual performance gaps.
• Maintain a high-performance culture through motivation, engagement, and positive reinforcement.
• Strict adherence to all audit and compliance processes, working closely with internal audits.
• Maintain accurate and up-to-date Acknowledgment of Debt (AOD) documentation and submit records to relevant departments.
• Ensure all necessary audit queries are received, resolved, and returned in a timely manner.
• Conduct regular reviews of internal control procedures to proactively mitigate risks.
• Submit accurate required reports on performance metrics and operational trends.
• Identify process inefficiencies and recommend or implement improvements.
• Conduct monthly competitor analyses to benchmark and enhance withdrawal processing.
• Review and revise control measures and checks for EFT withdrawals to enhance accuracy and security.
• Assist with recruitment to maintain optimal headcount.
• Oversee team rostering and ensure efficient resource allocation based on workload demands.
• All leave requests to be processed on time to support payroll and workforce planning.
• Monitor timesheets, absenteeism, and overtime, ensuring timely submission to Payroll.
• Conduct system access reviews to remove terminated team from the Withdrawals app and Payment Gateway Portals.
• Drive interdepartmental collaboration and initiatives.
• Communicate key issues and updates to management and relevant stakeholders.
• Support the implementation of new business initiatives and projects to enhance service delivery.
• Ensure the company brand and image are promoted through excellent customer service.
• Uphold high ethical standards and maintain confidentiality in handling sensitive financial transactions.
• Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring to the Team:

• Attention to detail
• Customer Service Excellence
• Exceptional admin skills
• Sound working knowledge of MS office
• Strong knowledge of betting types and platforms.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered

Click here to apply

Data Capturer (Foundation)

Durban, KwaZulu-Natal, South Africa (On-site)

Trending

Skill Set

•    Data Entry Accuracy
•    Attention to Detail
•    Proficiency in Microsoft Office
•    Organizational and Filing Skills
•    Communication Skills
 

Responsibilities

•    Entering data from source documents into databases or spreadsheets.
•    Reviewing and verifying data for accuracy and completeness.
•    Maintaining electronic and physical filing systems for easy retrieval of information.
•    Updating existing records with new or corrected information.
•    Organizing and sorting documents before data entry.
•    Generating reports based on captured data when required.
•    Communicating with team members/ managers to clarify missing or unclear information.
•    Ensuring data confidentiality and following data protection policies.
•    Scanning and digitizing physical documents for electronic storage.
•    Performing regular backups to prevent data loss.
•    Data Entry Accuracy
•    Attention to Detail
•    Proficiency in Microsoft Office
•    Organizational and Filing Skills
•    Communication Skills
 

Qualifications

• Matric
• Completed or studying towards a relevant Degree or Diploma (Preferred)
• 1-2 years administration experience
• Microsoft Office (Word and Excel intermediate)

Click here to apply

Operations Support Consultant (Contact Centre)

Durban, KwaZulu-Natal, South Africa (On-site)

Trending

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for an Operations Support Consultant (Contact Centre) be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

We’re looking for a driven, detail-oriented person with a wider business lens to join our high-performance team supporting the business engine of our Contact Centre.

This is not your typical contact center job. This is an operational support role that partners closely with business leadership, marketing, and operational teams. You’ll work within a fast-paced business environment where strategy is shaped at the top, and your role is to bring it to life and ensure service excellence at scale.

If you’re passionate about organization, data, process optimization, and business support — and you thrive in a high-growth, fast-paced environment — this is your opportunity to contribute to impactful business work in a space that blends structure with creativity. You’ll gain exposure to cross-departmental initiatives, collaborate with strategic functions like marketing and operations, and be part of the machine that keeps Hollywoodbets’ service engine performing at its best. It’s the perfect role for someone who loves the buzz of operations but also wants to be part of something bigger — this role offers the best of both worlds, in a highly visible business unit.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid driver’s license
• 2 – 3 years of administration management experience.
• 2 – 3 years of operations admin or support experience.

A Bonus to have:

• Degree/Diploma in related field.
• 2 – 3 years of Contact Centre admin support knowledge.

What You’ll do for the Brand:

• Communicating new procedures/ Circulars/ Memos to Contact Centre departments
• Planning and roll out of marketing campaigns/ strategies with Contact Centre departments
• Requesting monthly breakdown of expenses from various departments
• Review relevance and accuracy of expenditure per department and business unit by line item
• Analysing bottom performer analysis received from MIS and ensuring PIP process is being implemented and followed
• Requesting of order numbers related to the contact centre
• Requesting and tracking of all POPI sensitive data for data erasure requests and Gambling Board queries to be filtered down to the relevant department managers and deadline tracked
• General assistance in administrative duties for the Contact Centre team
• Assisting with stock control of stationery, uniforms, incentive merchandise
• Daily, weekly, monthly reporting to Senior Operations Manager & Head of Contact Centre’s
• Ordering of new TM items on take on and dealing with Stock
• Assist with planning and implementation of projects within the Contact Centre
• Reporting and analysing attendance rosters and registers to identify trends and patterns
• Identifying trends and patterns within time and attendance reporting.
• Complete time sheets and overtime tracker on a weekly and monthly basis.
• Minute all meetings in the Contact Centre and booking of boardrooms
• Assist in managing the Contact Centre events calendar (Fun days, new innovations, Theme days, Charity drives etc.)
• Ensure disciplinary and training records are filed and kept up to date
• Ensure team member’s transport is organized by sending the trip sheets daily and communicating with the driver.
• Identify team members who have absconded, attempt to contact them and start the desertion process if no contact is established
• Ensure all terminations are actioned on HIS and all leave applications are updated on ESS
• Actively promote the Hollywood values. Live the values and lead as an example to the team.

Other

• Ability to work under pressure and in a fast-paced growing environment.
• Manage data security and accessibility
• Will be required to travel from time to time
• Strong business acumen

What You’ll Bring to the Team:

• Strong business acumen
• Excellent financial management skills
• Good problem-solving ability
• High level of accountability
• Attention to detail
• Good reporting skills
• Exceptional communication skills

 So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered

Click here to apply

We wish you all the best with your applications