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Manager: Facilities Management
Location: Johannesburg, Gauteng, ZA
Company: Company
Structural Information
Job number: 10027766
Job title: Manager: Facilities Management
Job grade: M5
Group/ BU: Corporate
Division: Chief Property Management
Span of control: 5-10
Reports to: Senior Management
Core Description
Accountable for the strategic, operational, and financial management of facilities within the assigned region. The role ensures the functionality, integrity, statutory compliance, sustainability, and value preservation of all managed facilities and associated assets. This position oversees the delivery of integrated facilities management services, ensures service provider performance, optimises operating costs, enforces governance standards, and maintains strong relationships with internal clients, tenants, landlords, and external partners.
Job Responsibilities
1. Facilities Operations Management
Oversee the full spectrum of facilities operations, ensuring assets remain functional, safe, and compliant.
Develop, manage, and optimise planned preventive maintenance (PPM) schedules and reactive maintenance interventions.
Monitor asset lifecycles and advise on replacements, refurbishments, and capital improvements.
Ensure adequate availability of critical spares, tools, and FM supplies.
2. Service Provider & Contract Management
Lead the performance management of all outsourced service providers in line with contractual obligations and SLAs.
Conduct regular contract reviews, performance evaluations, and compliance audits.
Implement corrective action plans to address underperformance or non-compliance.
Ensure contracts deliver value-for-money and contribute to cost efficiency.
3. Financial & Budget Management
Develop and manage regional FM budgets, including OPEX and utilities budgets.
Perform cost analysis, variance investigations, and financial reporting.
Monitor service provider invoices and ensure financial governance, accuracy, and cost containment.
Identify cost-saving initiatives and drive continuous improvement for operational efficiency.
4. Compliance, Risk & Governance
Ensure full compliance with statutory regulations, building codes, safety requirements, and internal policies.
Conduct routine building inspections, compliance audits, and ensure the close-out of audit findings.
Maintain up-to-date safety files, OHS documentation, fire safety compliance, and asset registers.
Support business continuity planning and ensure readiness for emergencies and disruptions.
5. Tenant & Client Relationship Management
Serve as the primary point of contact for clients, internal stakeholders, and tenants.
Resolve queries efficiently and ensure high levels of client satisfaction.
Coordinate reinstatement processes for vacated premises, including inspections, repair approvals, and cost recovery.
Ensure occupation standards are maintained and tenant expectations are aligned with policy.
6. Utilities & Sustainability Management
Monitor utilities consumption and investigate anomalies or “red flags” in billing.
Drive utilities optimisation programmes, including energy, water, HVAC, and waste reduction initiatives.
Coordinate sustainability and utilities audits, ensuring timely rectification of deviations.
Support environmental compliance in line with ISO 14001 standards.
7. Project & Infrastructure Management
Manage small to medium capital and maintenance projects from initiation to handover.
Prepare project scopes, budgets, execution plans, risk assessments, and stakeholder approvals.
Oversee contractors on-site and ensure adherence to project timelines, specifications, and safety standards.
Conduct project close-out, snag resolution, and final documentation.
Continues under Additional Information
Core Competencies
Functional Knowledge
Statutory and regulatory frameworks governing facilities and OHS.
Integrated Facilities Management (IFM) and utilities management principles.
Building services, engineering infrastructure, and soft services operations.
Supply chain, procurement, and contract governance processes.
Functional Skills
Strong negotiation, contract management, and stakeholder engagement skills.
Financial acumen and analytical capabilities.
Excellent business writing, communication, and presentation skills.
Proficiency in MS Projects and CAFM/CMMS systems.
Ability to operate independently and lead in high-pressure, fast-paced environments.
Competencies (Behaviour)
High integrity, professionalism, and ethical conduct.
Assertiveness with sound judgement and decision-making ability.
Customer service orientation and commitment to quality.
Adaptability, innovation, and team leadership.
Certifications
Education
NQF 6: National Diploma/ Advanced Diploma/ Certificate in Engineering or Commerce
Experience
5 Years relevant experience
Additional Information
Job responsibilities (continued)
8. Reporting & Performance Management
Produce structured FM operational, financial, compliance, and project reports for governance committees.
Track KPIs, SLAs, utilities performance, and customer satisfaction metrics.
Provide insights to senior management for strategic decision-making.
Lead, coach, and develop the FM team to ensure effective performance management.
9. Asset & Lifecycle Planning
Develop long-term asset maintenance strategies and lifecycle replacement forecasts.
Conduct asset condition assessments and ensure accurate asset tagging and documentation.
10. Health, Safety & Environmental Leadership
Chair regional OHS meetings and ensure alignment with ISO 45001 requirements.
Drive awareness campaigns and ensure that all sites observe safe working practices.
11. Stakeholder & Change Management
Engage with landlords, municipal authorities, regulatory bodies, and internal business units.
Support change management processes relating to FM standards, technology rollouts, and policy updates.
12. Technology & Systems Management
Ensure proper use of CAFM/CMMS systems for work orders, asset management, and reporting.
Assist in evaluating and implementing digital FM tools and innovations.
13. Procurement Support
Assist in developing specifications and scopes of work for procurement of FM services.
Participate in tender evaluations, vendor onboarding, and commercial negotiations.
14. Emergency & Incident Management
Provide leadership during emergencies such as utility failures, fires, floods, and security incidents.
Conduct post-incident investigations and implement lessons learnt.
Certification, qualifications and experience:
- Professional Membership: SAFMA membership preferred.
- Qualification in Engineering, Commerce, Facilities Management or related field.
- Experience in Facilities Management, Building Maintenance, Property Management or related field.
Special Requirements:
- Ability to travel within the region.
Special Requirements
- Valid Drivers license
- Willing to travel
Physical Requirements
- None
Click here to apply
Executive: Strategic Customer Programme Management
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10031757
Job title: Executive: Strategic Customer Programme Management
Job grade: M3
Group/ BU: Openserve
Division: Openserve
Span of control: 5-10
Reports to: Top Management
Core Description
The Executive: Strategic Customer Programme Management is responsible for leading and governing strategic customer programmes across the business. This includes Requests for Proposal (RFPs), bids, contract renewals, customer recovery initiatives, and awarded customer programmes. The role ensures that customer commitments are realistic, clearly owned, and aligned to operational capabilities. It translates approved commitments into executable delivery plans, monitors programme performance, manages risks and dependencies, and drives timely decision-making to protect customer, revenue, SLA, and delivery outcomes. Operating within a matrix environment, the role collaborates closely with Customer Experience, Service Delivery, Value Chain Transformation, Commercial, Finance, Technology, and Operations teams. While functional teams retain ownership of their mandates, this role provides end-to-end coordination and governance of customer programme commitments, risks, issues, decisions, and recovery actions.
Job Responsibilities
1. Operational Management
Establish, implement, and continuously improve the Strategic Customer Programme Management framework for RFPs and customer programmes.
Ensure delivery readiness assessments are completed before strategic bids and RFP submissions.
Translate approved customer commitments into structured mobilisation and execution plans.
Maintain a consolidated view of all strategic customer programmes, including:
Milestones
Risks
Issues
Dependencies
Decisions
Recovery actions
2. Monitor programme performance against customer commitments, business cases, SLA obligations, and operational readiness requirements.
Coordinate programme activities across:
Commercial
Finance
Legal
Planning
Engineering
Build
Service Delivery
Assurance
Digital
Information Technology
Procurement
Operations
3. Identify and escalate delivery risks, scope changes, resource constraints, and dependency challenges with clear recommendations and impact assessments.
4. Provide executive-level reporting on programme status, risks, performance, mitigation actions, accountability, and decisions required.
5. Leadership and People Management
Lead, coach, and develop the Strategic Customer Programme Management team.
Implement a flexible resourcing approach utilizing permanent employees and specialist contractors based on programme demand.
Build organisational capability in:
Programme governance
Delivery management
Risk management
Executive reporting
Customer programme execution
Foster a culture of accountability, customer ownership, delivery excellence, and collaboration.
Ensure adherence to approved methodologies, governance standards, templates, and reporting frameworks.
Financial Management
Monitor programme delivery against:
Approved business cases
Revenue commitments
Margin targets
Cost assumptions
Identify and proactively manage financial and commercial risks associated with:
Delivery delays
SLA penalties
Scope changes
Customer dissatisfaction
Funding constraints
Support prioritisation, recovery, and investment decisions to protect customer value, revenue, profitability, and strategic outcomes.
Decision-Making Authority
The incumbent will be responsible for:
Defining governance requirements, approval routes, stage-gate controls, and reporting baselines for strategic customer programmes.
Recommending delivery readiness, assumptions, exclusions, risk positions, and escalations prior to RFP pricing lock and submission.
Approving governance structures, reporting cadences, RAID management practices, and escalation protocols for assigned programmes.
Escalating unresolved risks, resource constraints, scope changes, funding challenges, and delivery trade-offs to executive management.
Recommending mobilisation, reprioritisation, resource allocation, and recovery interventions where programme outcomes are at risk.
Core Competencies
Functional Knowledge
Telecommunications service delivery and customer programme management.
RFP, bid delivery readiness and commercial governance processes.
Programme, portfolio and project management methodologies.
Contractual, SLA, penalty and customer commitment management.
Business case, revenue protection, margin, cost and benefits tracking principles.
Risk, issue, dependency, change and escalation management.
Customer experience, NPS, service transition and assurance principles.
Functional Skills
Business plan formulation and implementation planning.
Cross-functional coordination and stakeholder alignment.
Executive communication, presentation and decision framing.
Risk, issue, dependency and change management.
Negotiation, facilitation and conflict resolution.
Programme dashboarding, action tracking and performance reporting.
Problem solving, analytical thinking and commercial judgement.
Competencies (Behaviour)
Thought leadership: developing insights, challenging assumptions and shaping practical delivery solutions.
Market leadership: understanding customer needs, identifying delivery risks early and creating confidence with strategic accounts.
Business leadership: pursuing goals, taking action, upholding standards and driving measurable outcomes.
People leadership: empowering teams, directing effort, making decisions and building accountability.
Personal leadership: embracing change, showing composure, valuing individuals and working collaboratively.
Certifications
Education
NQF 7: Bachelor’s Degree/ Advanced Diploma
Experience
8 Years relevant experience, of which at least 3 years on senior management level
Additional Information
Certification, qualifications and experience:
Preferred certifications include:
Project Management Professional (PMP)
PRINCE2
Managing Successful Programmes (MSP)
Management of Portfolios (MoP)
Equivalent programme or project management certification
Essential Qualifications:
Bachelor’s Degree in: Business Management, Engineering, Information Technology, Commerce or related discipline
Advantageous: Postgraduate qualification (NQF Level 8 or equivalent).
Experience:
Minimum 8 years of relevant experience in: Customer programme management, Portfolio governance, Project delivery, Account delivery management or Large-scale ICT or telecommunications environments
Minimum 3 years in a senior leadership role within programme, delivery, commercial, or customer-facing environments.
Proven experience managing complex, multi-workstream programmes involving technical, commercial, operational, legal, financial, and customer-facing teams.
Experience within fibre, high-capacity services, managed services, carrier, enterprise, public sector, or hyperscale environments will be advantageous.
Demonstrated expertise in:
Programme governance
Executive reporting
Risk, Assumption, Issue and Dependency (RAID) management
Customer escalation management
Recovery planning
Exposure to commercial, contractual, SLA, and financial governance environments is advantageous.
Special Requirements:
Ability to operate effectively across multiple business units and customer segments within a matrix organisation.
Willingness to support:
Executive-level escalations
Critical bid cycles
Strategic customer reviews
Time-sensitive programme recovery initiatives
Availability to respond to high-priority customer and business requirements when necessary.
Resourcing Model:
The function will operate with a lean permanent team supported by specialist contractors as required. This flexible approach enables scalability during peak programme demand while maintaining cost efficiency and access to specialist capabilities.
Success Measures
The role will be evaluated on:
Successful conversion of customer commitments into executable delivery plans.
On-time and within-scope delivery of strategic customer programmes.
Reduction in delivery risks and customer escalations.
Achievement of SLA and customer experience objectives.
Protection of revenue, margin, and business case commitments.
Quality of executive reporting and governance oversight.
Effective cross-functional coordination and stakeholder management.
Special Requirements
Physical Requirements
- None
Key Stakeholders
Internal
Openserve CEO
Openserve Executive Committee (EXCO)
Chief Officers
Service Delivery Leadership Teams
Commercial and Segment Business Development Teams
Finance and Revenue Management
Commercial Pricing Teams
Legal, Risk and Procurement Functions
Planning, Engineering, Build and Field Operations
Network Operations Teams
Digital and Information Technology Teams
Service Management Teams
Customer Experience Teams
External
Strategic Customers
Government Accounts
Enterprise Customers
Carrier Customers
Hyperscale Customers
Key Suppliers and Delivery Partners
Click here to apply
We wish you all the best with your applications
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