Junior Legal Advisor: Complaints

Salary Ranges from R159 100 – R302 300 maximum

Requirements:

• The successful candidate will have an LLB or relevant Legal Degree and at least two (2) years’ experience in a similar position with a commercial or credit environment.
• Admission as an attorney will be an added advantage.

Duties:

• Effectively dealing with general and debt counselling complaints in accordance with the National Credit Act.
• Implementing an inhouse complaints handling process in accordance with the National Credit Act.
• Attending meetings with external parties on behalf of the department.
• Advising on enforcement action to be taken when necessary.
• Assisting with preparation and presentation of cases at the Tribunal.
• Provision of legal advice on specific issues related to the National Credit Act.
• Research into issues and topics relevant to the NCR within the credit market.
• Participating in team activities aimed at improving customer satisfaction and business performance.

Knowledge:

• National Credit Act.
• Legal/court procedures.
• Complaints resolution processes.

Skills:

• Drafting and advocacy skills.
• Excellent communication skills (written and verbal).
• Conflict resolution skills.
• Strong personal and professional ethics.
• Ability to work under immense pressure.
• Good decision making.
• Team player with the ability to multi-task.
• Excellent time management.
• Computer literacy.
• Strong service and results driven.

Ref: JLAC/4/23

Closing Date: 12 April 2023 The National Credit Regulator is an equal opportunity organization which offers competitive market related packages. Suitable persons should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za. Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.