Helpdesk Administrator

Department	Digital and Technology
Reporting to:	Digital and Technology Officer
Contract	Permanent
LOCATION	Midrand

Key Purpose
This position will play a pivotal role in ensuring the smooth operation of our IT help desk. Your responsibilities will include managing the help desk ticketing system, tracking tickets, providing timely updates to clients, compiling reports, and scheduling automated tasks. the role will include maintaining all computers and network systems, including troubleshooting, and diagnosing computer hardware and software issues, setting up computer networks and assisting employees with IT-related problems.

Desktop Support:

• Perform desktop support onsite and remotely.
• Ensure tickets are logged for all events to track trends of IT Support.
• Report on ticketing system and improving on current trends to reduce downtime.
• Server Monitoring and Maintenance:
• Monitor and maintain the Azure cloud environment.
• Ensure maintenance is performed by VDC when required and communicate any downtime within the group timeously.
• Maintain and enhance the IT Helpdesk Dashboard, ensuring optimal functionality and user experience.
• Provide comprehensive support for the Microsoft 365 environment, including troubleshooting, user assistance, and system optimization.
• Serve as a primary point of contact for internal and member IT support queries, offering timely and effective solutions.

• Collaborate with IT teams to drive digital advancements, ensuring alignment with organizational objectives.
• Develop and implement strategies to reduce reliance on external service providers, enhancing operational independence.
• Maintain up-to-date knowledge of industry trends and technologies to recommend improvements to IT infrastructure and services

Network Monitoring and Maintenance:

• Ensure the network environment at all entities are running optimally.
• Support with any networking issues.
• Install and maintain any required network infrastructure.
• Monitor and report on all unwanted applications and Mimecast activity.

System Maintenance:

• Ensure all updates on all systems within the Group are up to date and run timeously.
• Maintain quality and integrity of the systems.
• Development and ongoing maintenance and improvement systems

MINIMUM REQUIREMENTS
Qualification

• National Diploma/ B-Degree in Information Technology required
• CompTIA A+, Network+, Microsoft Certifications advantageous
• Exposure to business systems
• Understanding of ERP & CRM systems

Experience

• At least 3 years’ experience in IT support or help desk environment.
• Proven experience in network administration and desktop support roles.
• Proficiency in network protocols, hardware, and software troubleshooting.
• Familiarity with Windows and Server operating systems.
• Previous experience in supporting Microsoft Applications, Azure AD & reporting.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills
• Energetic, proactive, and self-motivated with a strong work ethic.
• Ability to work effectively in a team and independently.
• Time management skills

Closing Date: 27 March 2024
To apply, please send your CV to careers@saipa.co.za

All the best with your applications.