NTIYIS Consulting Jobs

1. RECRUITMENT PRACTITIONER
2. SCOOTER DRIVER
3. CONTACT CENTRE TEAM LEAD
4. QUERY ADMINISTRATOR
5. ADMINISTRATOR- PARALEGAL
6. DATA ANALYST
7. CAMPAIGNS ANALYST

RECRUITMENT PRACTITIONER

REPORTING LINE: SENIOR HUMAN CAPITAL MANAGER
DIRECT REPORTS: N/A
SUBSIDIARY/ DEPARTMENT: HUMAN CAPITAL
LOCATION: CENTURION

JOB PURPOSE
To help us source, identify, screen, and hire candidates for various roles in the company. The ideal candidate will have excellent communication and organizational skills, two or three years of experience in talent acquisition, proficiency with applicant tracking systems, and an ability to devise
sourcing strategies for potential applicants. This role requires excellent interpersonal skills for working closely with others across the group. The ideal candidate must bring fresh innovative ideas, but also be willing to implement them, be non-traditional in approach, and relate to employees across all business unit.

KEY RESPONSIBILITIES

1. Strategic planning of recruitment initiatives

• Collaborate with the hiring manager to analyse and identify business hiring needs.
• Co-develop and implement an effective sourcing strategy for scarce talent.
• Conduct research and provide insight into competitors and peer organisations.
• Develop and maintain a talent pool for current and future hiring needs.
• Analyse hiring metrics, compile reports, and provide insights into the recruitment lifecycle to guide and inform decision making.

2. Setup and preparation of recruitment initiatives

• Design job descriptions and interview questions that reflect each position’s requirements.
• Administration and configuration of recruiting software.
• Compile all recruiting related documentation in line with the company standard recruitment process.
• Create and post job advertisements on various platforms

3. Recruitment lifecycle

• Source and headhunt potential candidates through online platforms (e.g. LinkedIn, PNet, Wamly).
• Screen candidates’ applications and select appropriate candidates to be shortlisted.
• Schedule screening calls, interviews and assessments.
• Conduct screening calls, assess technical ability and evaluate culture fit for shortlisted candidates.
• Shortlist qualified candidates to be interviewed by hiring managers.
• Provide psychometric feedback to hiring managers.
• Conduct at least 2 phone call reference checks on every shortlisted candidate’s CV.
• Support hiring managers in the evaluation and assessment of candidates to determine suitability for a given position.
• Foster long-term relationships with past applicants and potential candidates.
• Ensure that “best practice” recruitment guidelines are administered throughout the recruitment process.

4. Internal talent interventions

• Collaborate with Business Unit Heads to train and advise hiring managers on competency-based interviewing techniques and other
  assessment methods.
• Job Grading and Salary Benchmarking.
• Contribute to succession planning of individuals to meet future business needs.
• Track internal candidate movements to plan for recruitment needs.
• Assess candidates’ information including CV’s, portfolios, and references.
• Promote the company to enhance the company image and branding to potential candidates.
• Identify opportunities to source and retain candidates.
• Provide weekly stats with regards to recruitment progress
• Organise and attend job fairs and recruitment events to build a strong candidate pipeline.
• Keep records of all materials used for recruitment such as interview notes and related paperwork.

JOB COMPETENCIES – SKILLS, KNOWLEDGE AND ATTRIBUTES

Behavioural Competencies

• Trustworthy and honesty.
• Accuracy in execution.
• Attention to detail.
• Self-reliant.
• Self-motivated.
• Be a team player as well as work independently.
• Time management.
• Accountability and dependability.

Technical/ Proficiency Competencies

• Advanced skill in MS Office suite-MS Excel, MS Word, MS PowerPoint,
• Knowledge and experience working Smart HR and Sage.
• Recruitment best practice.
• Proven competency-based interview experience across a variety of
  roles and levels.
• Proficiency in MS Office and web-based recruiting and sourcing tools.
• Ability to communicate effectively – verbal and written.
• Ability to cope under pressure and troubleshoot where necessary.

QUALIFICATIONS AND EXPERIENCE

• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
• Hands-on experience with sourcing techniques on multiple channels (e.g. LinkedIn, PNet) and developing sourcing strategies
• A minimum of 5 years proven experience as a Talent Acquisition Specialist or similar role.
• A degree in Human Resources Management or relevant field.

WORKING CONDITIONS AND SPECIAL REQUIREMENTS

Special conditions • Expected to work long hours from time to time and expected to travel

Duration of Employment Fixed Term Contract

TO APPLY:
Please send your Curriculum Vitae and proof of qualifications to: careers@ntiyisoconsulting.co.za, referencing RS/HC/24. Immediate availability preferred.
Note: If you have not heard from us two weeks after the closing date, consider your application unsuccessful.

CLOSING DATE:
Monday: 29 March 2024
17:00 (End of Business)

SCOOTER DRIVER

REPORTING LINE: TEAM LEADER
DIRECT REPORTS: NONE
SUBSIDIARY/ DEPARTMENT: NTIYISO REVENUE CONSULTING
LOCATION: MSUNDUZI MUNICIPALITY

Job Purpose

As a Scooter Driver you’ll be required to ensure safe and efficient delivery of parcels/ items
ensure compliance to the Ntiyiso’s operational standards and traffic regulations. This role requires
strong navigation skills, a focus on safety, and excellent time management to ensure timely
deliveries. This role includes loading, transporting, delivering items, and managing specific routes
to deliver packages for and to the Company.

Key Responsibilities
● Safely transport parcel orders to designated locations within specified time frames.
● Handle items with care to prevent damage during transit.
● Plan efficient delivery routes to maximize time and fuel efficiency.
● Utilize GPS systems and maps to navigate through traffic and reach destinations on time.
● Conduct regular inspections of the motorbike to ensure it is in good working condition.
● Report any mechanical issues, damage, or maintenance needs to the employer.
● Adhere to traffic laws and safety regulations to ensure the safety of yourself and others on
the road.
● Use appropriate safety gear, including helmets and reflective clothing when required.
● Provide courteous and professional service to customers, ensuring a positive delivery
experience.
● Handle customer inquiries and address any delivery-related issues promptly.

● Properly load and secure items on the motorbike to prevent damage or accidents during
transit.
● Assist with unloading items and verifying the accuracy of deliveries.
● Maintain accurate records of deliveries, including delivery times, addresses, and any issues
encountered.
● Complete delivery logs, receipts, and any necessary paperwork.
● Maintain clear communication with dispatchers or supervisors regarding delivery schedules
and any changes or delays.
● Report accidents, incidents, or emergencies promptly

QUALIFICATIONS AND EXPERIENCE

Essential Requirements

● Completed Grade 10/ 12
● Valid motorbike driver’s license.
● Familiarity with GPS devices
● Must have previous experience working as a Scooter Driver.
● Strong navigational skills and ability to plan efficient routes.

Other Requirements

● Excellent time management and organizational skills.
● Strong customer service and communication skills.
● Willingness to work in various weather conditions

WORKING CONDITIONS AND SPECIAL REQUIREMENTS

Shift work, Overtime, Travel, Uniform, Special conditions
● Expected to work long hours

Duration of Employment

● Performance-based Fixed Term Contract

JOB COMPETENCIES – Skills, Knowledge, and Attributes

Skills & Abilities
● Clear voice + communication (Read+Speak+Write)
● Speed & Accuracy (Data entry)
● Computer literacy
● Product Knowledge -municipal services; water, electricity, and sewage
● Listening/ Attentiveness
● Change Agile – Constant change
● Language proficiency
● Assertive Skills
● Negotiation Skills
● Team player

Professional Ethics/Behaviour
● Positive Attitude
● Handling customers with tact and respect
● Dealing with stress and Pressure
● Assertiveness
● Willingness
● Entrepreneurial flair
● Empathetic

TO APPLY:
Please send your Curriculum Vitae and proof of qualifications to: careers@ntiyisoconsulting.co.za
Consider your application unsuccessful if you have not heard from us two weeks after the closing date.
Reference no: SD/NRC/24
Closing date 29 March 2024

CONTACT CENTRE TEAM LEAD

REPORTING LINE: CONTACT CENTRE MANAGER
DIRECT REPORTS: CONTACT CENTRE AGENTS
SUBSIDIARY/ DEPARTMENT: NTIYISO REVENUE CONSULTING
LOCATION: MSUNDZI

Job Purpose
A Contact Centre Team Leader supervises the day-to-day delivery of the contact centre
processes and services. The team provides a customer service experience for customers
needing assistance regarding their municipality accounts in line with Ntiyiso Consulting’s
operational excellence standards, procedural compliance and customer experience expectations.
In addition, the Team Leader oversees the financial information analysis to make appropriate
repayment agreements for customers with delinquent accounts. The main goal is to improve the
cash position and reduce the debt book of the clients.

Key Responsibilities

TEAM MANAGEMENT
● Managing the day-to-day activities of the team
● Developing and implementing a timeline to achieve targets
● Conducting training of team members to maximise their potential
● Performance contracting and development
● Conducting quarterly performance reviews
● Managing cross-boundary relationships

QUALITY ASSURANCE
● Monitoring the implementation of the operations management recommendations
● Developing and presenting the summary reports, identifying consistent issues, and proposing solutions

QUERY MANAGEMENT AND RESOLUTION
● Resolving all escalated valid queries per debt debtor type, area and service types
● Ensuring that the clients are provided with feedback regarding the current query status
● Ensuring resolution of all pending status queries and reports

QUALIFICATIONS AND EXPERIENCE

Essential Requirements:

● National Diploma/Bachelor’s degree in Commerce, Finance, Economics, Business Management,
Operations Management or related qualification.
● 5 years prior experience in debt collection, customer service, call centre and/ or related work experience.

Desirable Requirements

● 15 years of experience in debt collection, customer service and call centre or related experience

Other Requirements are not prerequisite

● Registration with the debt collection council

WORKING CONDITIONS AND SPECIAL REQUIREMENTS

Shift work, Overtime, Travel, Uniform, Special conditions

● Expected to work long hours from time to time, sometimes shift work

Duration of Employment

● Performance-based Fixed Term Contract

JOB COMPETENCIES – Skills, Knowledge, and Attributes

Behavioural Competencies
● Communication Skills
● Delegation
● Professionalism
● Emotional Intelligence
● Proactive Self-starter
● Multi-tasking
● Ability to work under pressure
● Results-driven
● Adherence to company values Risk and Compliance Management

Technical/ Proficiency Competencies

● Knowledge of municipal policies (credit control and debt collection)
● Ability to obtain customer details from the municipal finance system
● Good understanding of CRM practices and systems, such as APT & Presence Suite systems
● Customer Orientation
● Negotiation skills
● Attention to detail

● Influencing skills
● Time management
● Presentation skills
● Problem-solving skills
● Proficiency in business English and other South African
official languages

TO APPLY:
Please send your Curriculum Vitae and proof of qualifications to:
careers@ntiyisoconsulting.co.za
Reference no: TL/NRC/24
Closing date: 29 March 2024

QUERY ADMINISTRATOR

REPORTING LINE: TEAM LEADER
DIRECT REPORTS: NONE
SUBSIDIARY/ DEPARTMENT: NTIYISO REVENUE CONSULITNG
LOCATION: TSHWANE

JOB PURPOSE
To recover and rehabilitate outstanding debt from consumers. Resolve Account Queries and be able to assist walk in customers at the Local Municipality.

KEY RESPONSIBILITIES

• Telephonically contact debtors to negotiate and arrange for payments on behalf our clients.
• Work on a query queue to resolve the account queries.
• Assisting walk in clients with queries and payment arrangements

JOB COMPETENCIES – SKILLS, KNOWLEDGE AND ATTRIBUTES

Skills & Abilities

• Clear voice + communication (Read+Speak+Write)
• Speed & Accuracy (Data entry)
• Computer literacy
• Product Knowledge -municipal services; water, electricity, and sewage
• Listening/ Attentiveness
• Change Agile – Constant change
• Language proficiency
• Assertive Skills
• Negotiation Skills
• Team player

Professional Ethics/Behaviour

• Positive Attitude
• Handling customers with tact and respect
• Dealing with stress and Pressure
• Assertiveness
• Willingness
• Entrepreneurial flair
• Empathetic

QUALIFICATIONS AND EXPERIENCE

Essential Requirements

• Matric and relevant qualifications
• 3 – 7 years’ experience in debt collection specifically municipal debt
• MS Office

Other Requirements

Understanding /working knowledge of APT operations is advantageous.

• Target driven
• Innovative
• Time Management
• Able to resolve queries

WORKING CONDITIONS AND SPECIAL REQUIREMENTS

Shift work, Overtime, Travel, Uniform, Special conditions

Expected to work long hours

Duration of Employment

Performance-based Fixed Term Contract

TO APPLY:
Please send your Curriculum Vitae and proof of qualifications to: careers@ntiyisoconsulting.co.za
Reference no: QA/ NRC/24
Available immediately.
Consider your application unsuccessful if you have not heard from us two weeks after closing.

CLOSING DATE:
Monday: 29 March 2024
17:00 (End of Business)

ADMINISTRATOR- PARALEGAL

REPORTING LINE: LEGAL CONSULTANT (ANALYST LEVEL)
DIRECT REPORTS: NONE
SUBSIDIARY/ DEPARTMENT: NTIYISO REVENUE CONSULTING
LOCATION: TSHWANE OFFICE

JOB PURPOSE
The Legal Administrator will be responsible for providing support to the Legal Unit of our Contact Centre. Provide prelegal assistance and prepare legal documents for the Debt Collection cases. Plan and organise legal activities and operations to ensure efficiency and adherence to business policies. The
incumbent will be responsible for maintaining and drafting documents such as demand notices, organising files, calling on debtors handed over, and maintaining a legal library. You will be accountable for accomplishing multi-level duties in a professional and timely manner, from scheduling client
meetings to communicating amongst departments where necessary.

KEY RESPONSIBILITIES

• Client Solutions
• Building Relationships
• Developing the Firm
• Growing the Firm

Key Measures

• Conduct client interviews and maintain general contact with the client or their clients.
• Locate and interview the debtors handed over.
• Conduct investigations, statistical and documentary research regarding the debtors’ case.
• Conduct legal research where necessary.
• Prepare demand notices, legal correspondence, and other documents for the prelegal debt collection activities or litigation attorneys.
• Organise and maintain documents in a paper or electronic filing system.
• Meeting with clients, attorneys, and other professionals to talk about case details where necessary.
• Provide files necessary for pleadings with the court clerk for the resident litigation attorney.
• Assist with preparation and submission of documents for specific exhibits and assisting with other tasks as needed where necessary.
• Investigating facts and laws of cases and searching public records and other resources to prepare for legal claims and determine causes of action where necessary.
• Provide support to the company Legal Consultant in monitoring the delivery of the demand notices.
• Gather and analyse statutes, decisions, demand notices, tracking codes, documents and other related data.
• Follow-ups with debtors on issued demand notices.
• Keep the law library up-to-date by monitoring legal volumes.
• Perform legal recordkeeping, as well as protecting sensitive and confidential information.
• Attend to any other duties assigned by the Legal Consultant or senior management as and when required.

JOB COMPETENCIES – SKILLS, KNOWLEDGE AND ATTRIBUTES

Behavioural Competencies

• Analytical and numerical ability
• Time Management
• Strong verbal and written communication skills
• Listening skills
• Detailed orientated
• People skills
• Team empowerment-ability to work well with others
• Visionary
• Cultural

Technical/ Proficiency Competencies

• MS Office Word, Excel, and PowerPoint intermediate/advance
• Report writing
• Strong business/ client engagement skills
• Problem Solving
• Be thorough and pay attention to detail
• Ability to read English
• Administration skills
• Knowledge of South African court procedures
• Knowledge of applicable government laws and regulations

QUALIFICATIONS AND EXPERIENCE

Prior exposure necessary to perform • Graduate Degree or National Diploma in Law (Paralegal Studies) or LLB

Shift work, Overtime, Travel, Uniform, Special conditions • Expected to work long hours from time to time and expected to travel

TO APPLY:
Please send your Curriculum Vitae and proof of qualifications to: careers@ntiyisoconsulting.co.za
Consider your application unsuccessful if you have not heard from us two weeks after closing. Reference no: LA/ NRC/24

CLOSING DATE:
Monday: 29 March 2024
17:00 (End of Business)

DATA ANALYST

REPORTING LINE: DATA PRACTICE MANAGER
DIRECT REPORTS: CONTACT CENTRE ANALYSTS
SUBSIDIARY/ DEPARTMENT: NTIYISO BUSINESS CONSULTING
LOCATION: TSHWANE

JOB PURPOSE
The data analyst will be responsible for driving the firm’s data strategy within the contact centre. They will liaise with the contact centre manager(s) to ensure the highest levels of project delivery. They will create and deliver data-driven solutions, insights, and analyses to provide value to a portfolio/business area, by gathering, validating, integrating, structuring, documenting, presenting, and interpreting data. The role requires professional experience in data extraction, wrangling, analysis, visualisation, and reporting on complex data sets to draw conclusions from them to inform the decision-making process at a management level.

KEY RESPONSIBILITIES

• Perform data wrangling, which may include but not limited to the collection, extraction, integration, mapping, transforming, structuring, validation, exploring, cleaning, and storing of data.
• Automate and optimize data extraction processes.
• Liaise with business stakeholders to identify and translate their business requirements to ensure that relevant and value-adding solutions are developed to aid in effective decision-making.
• Generate and present insights from data through recurring and ad hoc analyses/reports to support strategic business decision-making.
• Create appropriate documentation that allows stakeholders to understand the steps of the reporting/data analysis process and replicate the reports/analyses if necessary.
• Collaborate with stakeholders to identify opportunities for process improvements, recommend system modifications, and develop policies for data governance.

JOB COMPETENCIES – SKILLS, KNOWLEDGE AND ATTRIBUTES

Behavioural Competencies

• Attention to detail and accuracy.
• Ability to read with comprehension and understanding.
• Good time management
• Proactive self-starter
• Innovative
• Results-driven
• Leadership skills
• Adherence to company values

Technical/ Proficiency Competencies

• Strong analytical and data-handling skills
• Competent in SQL/R/Python programming
• Excel (intermediate/advanced)
• Competent in Business Intelligence Tools (Power BI, Qlik etc.)
• Data modelling, engineering, and database design and maintenance
  skills
• High degree of conceptual and hypothesis-driven thinking
• Report writing
• Strong business/client engagement skills
• Presentation skills
• Strong understanding of professional services
• Customer-oriented attitude with professionalism

QUALIFICATIONS AND EXPERIENCE

Minimum Qualifications and Experience

• BSc degree in Computer Sciences / BTech in IT/ BCom in Financial Information Systems or any equivalent qualification.
• At least 3 – 5 years of related work experience

TO APPLY:
Please send your Curriculum Vitae and proof of qualifications to: careers@ntiyisoconsulting.co.za
Reference no: AP/ NRC/24. Available immediately
Consider your application unsuccessful if you have not heard from us two weeks after closing.

CLOSING DATE:
Monday: 29 March 2024
17:00 (End of Business)

CAMPAIGNS ANALYST

REPORTING LINE: TEAM LEADER
DIRECT REPORTS: NONE
SUBSIDIARY/ DEPARTMENT: NTIYISO REVENUE CONSULITNG
LOCATION: TSHWANE

JOB PURPOSE
As a Campaigns Analyst you’ll be required to provide reporting and analytics through tools, portals and databases.

KEY RESPONSIBILITIES

• Takes personal responsibility for correcting customer service problems. Corrects problems promptly Follows up on customer queries, problems.
• Keeps customer up to date about progress
• Concern for Results/Standards: High concern for standards, delivery and outcomes.
• Actively monitors progress towards achievement of own goals. Takes appropriate action to ensure targets are met.
• Teamwork: As a team member, expresses positive expectations of others in terms of their abilities, expected contributions etc Speaks of
  team members in positive terms.
• Problem Solving: Identifies basic cause and effect relationships.
• Identifies root causes and can resolve at source to avoid re-occurrence. Normally right or wrong, with a few grey areas.
• Works within straightforward systems and procedures
• Pro-activeness: Sees an opportunity and takes action.
• Takes initiative, addressing current opportunities or problems.

JOB COMPETENCIES – SKILLS, KNOWLEDGE AND ATTRIBUTES

Skills & Abilities

• Clear voice + communication (Read+Speak+Write)
• Speed & Accuracy (Data entry)
• Computer literacy
• Product Knowledge -municipal services; water, electricity, and sewage
• Listening/ Attentiveness
• Change Agile – Constant change
• Language proficiency
• Assertive Skills
• Negotiation Skills
• Team player

Professional Ethics/Behaviour

• Positive Attitude
• Handling customers with tact and respect
• Dealing with stress and Pressure
• Assertiveness
• Willingness
• Entrepreneurial flair
• Empathetic

QUALIFICATIONS AND EXPERIENCE

Essential Requirements

• Minimum 3 year Degree/ National Diploma
• Additional Qualification – Business Management and/or Project Management is highly advantageous
• or equivalent qualification in required field, a qualification or certification in project management is
  an added advantage
• Minimum 5 years’ experience in Contact Centre environment

Other Requirements

• Excellent time management and organizational skills.
• Strong customer service and communication skills.
• Willingness to work in various weather conditions

TO APPLY:
Please send your Curriculum Vitae and proof of qualifications to: careers@ntiyisoconsulting.co.za
Reference no: CA/ NRC/24
Available immediately.
Consider your application unsuccessful if you have not heard from us two weeks after closing.

CLOSING DATE:
Friday: 29 March 2024

All the best with your applications.