To apply, click on the link at the end of the posts and all the best with your applications.

1. Ops Specialist: Information Sec Risk
2. Ops Specialist: Front-End Developer
3. Tech Officer: Cable Joint/Construct/LMT
4. Coordinator: Field Services
5. Specialist: Ops Supp, Escalations & BRS
6. Ops Specialist: Scrum Master
7. Ops Specialist: Business Resource Ser

Ops Specialist: Information Sec Risk

Core Description

Responsible for the identification, measurement, control and minimisation of loss associated with uncertain risks throughout the ICT environment. The development, documentation, implementation and monitoring of an Information risk management framework including policies, standards, procedures, and security architecture to ensure delivery and awareness of sound Information Security management practices company wide, including compliance with national legislation and international standards. Researches and stays abreast of worldwide best practice and regulations. Provides support and consultancy with respect to risk management practices and concerns within IT and business architectures, applications, changes, solutions and operational processes.

Job Responsibilities

Information Security Risk Management
•    Report on Enterprise Information Risk
•    Research, Identify and Assess Information threats to business (New and existing)
•    Project and Change Consultation and Assessment of Risk
•    Information Risk assessment, rating, management, and resolution
•    Represent Information Security in Governance and Business processes
•    Monitor, Assess and Report on Operational Security Assurance process
Information Security Governance
•    Create/ Maintain/ Communicate Information Security Policies and Standards
•    Ensure Regulatory and Security Policy Compliance and Business Risk alignment
•    Manage Policy review, update and approvals process
•    Support Security Governance Forum and ISMS Processes
•    Maintain Information Security Strategy ensuring Business Strategy Alignment
•    Ensure Information Security Awareness of Policy and Business Risks
Information Security Architecture
•    Ensure Enterprise Security Architecture aligns with business requirements and risks
•    Advise and recommend Technical Security direction in support of Enterprise Security Architecture
•    Define, Assess and Communicate Information Security elements within Business and IT Architecture
•    Information Security input to Business cases and projects
•    Ensure Information Security Architecture requirements are met within all systems and processes

Competencies

• Managing Risk
• Acting Decisively
• Testing and Troubleshooting
• Sharing Information

Core Competencies

Core Functional Knowledge/ Skills     
Information Risk Assessment and Management; Change Management and Change Risk; Security Standards, Policies and Practices; Information Risks within Systems and IT Architecture; Information Risks within people and processes; Enterprise and Security Architecture; Operational Security Practices and Management Information Security Awareness; Analytical and investigative; Communication and Interpretation; Decision making; Problem solving; Project and complex task management; Risk Awareness and explanation    

Competencies (Behaviour) 
Integrity; Assertive; Confident; Initiator; Supportive; Persuasive; Team Player; Problem Ownership

Education

• NQF 6: 3 year Diploma/ National Diploma in Information Technology

Experience

• 3 Years relevant experience

Special Requirements

• Valid Drivers license
• Security clearance/Integrity assessment
• Ability to work after hours

Additional Information

Certification:

• Preferred: CISM, CRISC; CISSP, CISA, SABSA
• Optional: CoBIT, TOGAF, ITIL

Ops Specialist: Front-End Developer

Core Description

Responsible for the design, development, and implementation of Openserve front-end applications across mobile, tablet and desktop devices. This includes producing software development solutions, build and release of software development processes as well as compiling technical documentation.

Job Responsibilities

• Analysed business requirements.
• Defined projects and actionable tasks.
• Co-ordinated project activities with business objectives.
• Worked closely with Product Owners and collaborate with stakeholders and other developers to understand requests, discuss alternatives, resolve issues and provide or respond to suggestions for improvement.
• Designed, build, tested and released customised front-end application solutions.
• Wrote program logic.
• Wrote program specification.
• Manage, wrote, reviewed technical documentation on all test projects and final implementation.
• Supported live products in a DevOps environment.
• Sized and estimated work.
• Participated in formal design and code reviews for other’s work.
• Supported quality assurance (QA) in the development of integration test plans, test conditions and expected test results.
• Contributed to the evolution of best practices of the division.

Core Competencies

Knowledge
Front-End application design; Openserve IT Policies, Openserve Products; IT Document standards; IT Architecture; Databases; Computer Software; AngularJS; Microservice driven front-end architecture including headless architectures

Skills
Data Modelling, Design, Analytical; Communication; Technical writing, programming/ coding; Problem Solving; Presentation skills; Decision Making; Proficiency in:

• Agile tools (Atlassian, GitHub, Jira, Confluence, Azure Devops).
• HTML5, CSS, JavaScript, jQuery, bootstrap, and JSON; Understanding of server-side CSS.
• AngularJS and NodeJS.
• Coding applications without using Frameworks or Libraries using JavaScript.
• Proficient in OOP.
• Either MySQL, MSSQL or Oracle DB.
• Microservice driven front-end architecture including headless architectures.

Competencies (Behaviour)
Collaboration with cross-functional teams; Quality orientated; Organized Customer focused; Time management; Accurate; Dedicated; Values aligned with Openserve values.

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 3 Years relevant experience

Special Requirements

• Willing to work long hours

Physical Requirements

• None

Key Stakeholders

• Openserve Digital team
• External customers and clients
• External suppliers and vendors
• Openserve Internal Divisions
• Technology partners

Additional Information

Qualifications and Experience

• Relevant 3 year IT Degree/ Diploma in Computer Science or Information systems (at least NQF 6) with at least one major in programming.
• 3 years relevant web development experience.

Tech Officer: Cable Joint/Construct/LMT

Core Description

To repair and maintain Telkom’s cable network, across the entire range, in order to provide a continuous service to all our customers.

Job Responsibilities

OUTPUT 1
Installed Cable Network
SUB-OUTPUTS
Receive and interpret instruction and/ or authorization
Request and/ or obtain material
Prepare work area
Secure work area
Joint and/ or terminate cables
Rehabilitate work area
RANGE
Optic Fibre Network
Aerial, Underground, Lashed Underground, Coax And Junction Cables
Pulse Code Modulation
Trunk Entrance
Street Distribution Cabinet
Outdoor Distribution Points
Indoor Dp
Main Distribution Frame
Nicotra System
Overhead Optic Fibre, All Types Of Cable Joints
Aerial, Underground, Lashed Underground & Junction Cables

Pulse Code Modulation
Truck entrance
Street Distribution cabinet
Outdoor distribution points
Indoor DP
Main Distribution Frame
Nicotra System
Overhead Optic Fibre, All Types Of Cable Joints
OUTPUT 2
Maintained Resources
SUB-OUTPUTS
Inspect resources
Replace and/ or service resources
Update records
RANGE
Inclusive of Toolkit, Vehicle, Test Gear and Mechanical Aids
OUTPUT 3
Processed Documentation
SUB-OUTPUTS
Obtain documentation

Complete and/ or certify documentation
Verify records
Submit records
RANGE
Inclusive of Administrative, Technical, Quality, Productivity and
Safety
OUTPUT 4
Repaired/ Maintained Cable Network
SUB-OUTPUTS
Receive and interpret instruction and/ or authorization
Request and/ or obtain material
Prepare work area
Secure work area
Diagnose and localise fault and/ or task
Complete task and/ or repair fault
Update cable records
Cut-over from old to new Cable network
RANGE
Optic Fibre Network
Aerial, Underground, Lashed Underground, Coax And Junction Cables
Pulse Code Modulation

Trunk Entrance
Street Distribution Cabinet
Outdoor Distribution Points
Indoor Dp
Main Distribution Frame
Nicotra System
Overhead Optic Fibre, All Types Of Cable Joints
Aerial, Underground, Lashed Underground, Coax And Junction Cables
Pulse code modulation
Truck entrance
Street Distribution Points
Outdoor distribution points
Indoor DP
Main Distribution Frame
Nicotra System
Overhead Optic Fibre, All Types Of Cable Joints
OUTPUT 5
Performed Inspections
SUB-OUTPUTS
Receive inspection order
Execute quality inspection
Liaise with customers/ contractorsRANGE
Existing networks
Quality
Routine
Ad Hoc
New works
Power crossings
Acceptance
Testing cables
Identifying cables (pin point)
OUTPUT 6
Cleared Vegetation
SUB-OUTPUTS
Receive instruction
Locate area and analyze task
Identify problematic sections
Liaise with land owners
Cut and remove vegetation
Perform task
Provide feedback to relevant role players
RANGE
Bush/ Tree cutting
Heavy vegetation
Medium vegetation
Light vegetation

Core Competencies

FUNCTIONAL KNOWLEDGE
Health and Safety; Test Equipment; Telkom Procedures; Work Area; Network Structure; Telkom Policies
FUNCTIONAL SKILLS
Hand Tool Handling; Planning; Hand/ Eye/ Ear Coordination; Communicating; Computer Literacy
ATTITUDES/ LEADERSHIP COMPETENCIES
Careful; Helpful; Initiative; Team Player

Education

• NQF 4: Grade 12 and relevant modular training
• OR NQF 3: Grade 10 and relevant modular training

Experience

• 3 Years relevant experience
• OR 3 years relevant experience

Special Requirements

• Valid Drivers license
• Prepared to travel
• Ability to work outside of normal working hours

Physical Requirements

• Colour Vision
• Work at Heights
• Work in Confined Spaces

Additional Information

Outputs (continued):

OUTPUT 7
Conducted Site Survey
SUB-OUTPUTS
Receive instruction
Conduct preliminary survey of site
Perform task
Provide feedback
RANGE
Existing networks
Locate any type of plant
Identifying cables (pin point)
OUTPUT 8
Supervised Gang
SUB-OUTPUTS
Set performance standards
Communicate desired outcomes

Conduct meetings to manage budgets
Provide feedback to management
Provide feedback
RANGE
Quality standards
Staff
Processes and procedures
OUTPUT 9
Erected/ Recovered Route
SUB-OUTPUTS
Receive and interpret instruction
Obtain installation/ recovery details and equipment/ resources
Install/ recover network
Apply/ adhere to required SHE procedures
Inform customer
Liaise with key role players
Request and/ or obtain material
Prepare work area
Secure work area
Rehabilitate/ restore work area
RANGE

Optic Fibre Network
Aerial, Underground, Lashed Underground & Junction Cables
Street Distribution cabinet
Outdoor distribution points
Dropwire
Open wire
Indoor DP
All recovery up to 400 pair cable, Optic Fibre less than 1.5km and
routes up to 6 poles
OUTPUT 10
Completed Minor Civil Work
SUB-OUTPUTS
Receive and interpret instruction and/ or authorization
Request and/ or obtain material
Prepare work area
Secure work area
Apply / adhere to SHE procedures
Rehabilitate work area
Perform task
Provide feedback
RANGE

Unblock pipes
Construct manholes up to 1mx1m
Underground draw boxes
Trench/ dug outs
Identifying cables (pin point)
Repair broken pipes
SDC (replace like to like)
Plant poles (up to 6 poles 8 meter lenght)
Pillar joints (Erect, float, cutover and dug outs)

Experience:

• Relevant experience in a cable environment and/ or relevant modular training in the cable environment completed.
• Ex-/ Current Telkom Full Time Bursars, learnerships and internships candidates will be exempted from the 3 years experience requirements but must have a minimum of 12 months relevant experience.

Coordinator: Field Services

Core Description

To administer the operational and technical assessment on the field environment governed by contract management processes including contract compliance and governance, capture onboarding forms and record quality management reports.

Job Responsibilities

OUTPUT 1

• Administered ID cards

SUB-OUTPUTS

• Receive request
• Validation of information
• Create the ID card
• Issue card to SP

RANGE

• Access Cards

OUTPUT 2

• Managed Documentation
• SUB-OUTPUTS
• Receive request to update
• Review the information provided
• Update database

RANGE

• Audit checksheet
• Audit SHE File (SHE policy & compliance)
• Branding signoff sheet

OUTPUT 3

• Managed Systems

SUB-OUTPUTS

• Receive information
• Review information
• Capture on system

RANGE

• Sharepoint
• SP database

OUTPUT 4

• Monitored Service Provider Compliance Audit

SUB-OUTPUTS

• Receive request to audit
• Prepare documentation for audit
• Conduct audit
• Prepare audit report
• Update system

RANGE

• Field audit
• Contract governance
• SHE file
• Branding

OUTPUT 5

• Processed queries

SUB-OUTPUTS

• Receive query
• Analyse damage
• Follow up query with Service Provider
• Follow up on damage claim
• Provide feedback
• File reports

RANGE

• Sharepoint
• Technical

Core Competencies

FUNCTIONAL KNOWLEDGE

Telkom Proceduces & Policies ( applicable to internal applicants); Supplier service management; Information capturing and archiving

FUNCTIONAL SKILLS

System i.e unibase, XRS; Resolving queries; Administrative; Analytical

ATTITUDES/ LEADERSHIP COMPETENCIES

Approachable (communication efficiency); Performance driven; Integrity; Proactive; Team player; Motivated; Customer centric

Education

• NQF 4: Grade 12

Experience

• 2-3 Years relevant experience

Special Requirements

• Valid Drivers license
• Ability to work from home (in crisis)

Physical Requirements

• Work Outside

Specialist: Ops Supp, Escalations & BRS

Core Description

Responsible to develop and manage the implementation of resource and business development strategies to direct the Openserve towards continuous improvement w.r.t. Business Development, Infrastructure Management, Operations Support and Resource Management. Responsible and accountable to manage and resolve assurance and fulfilment related escalations to customer satisfaction. Track and conduct trend analysis of repeat incidents to ensure service improvement. Plan, design and build tools and processors to improve business efficiency. Manage projects. Drive system related CRs.

Job Responsibilities

Responsible for the Ops Support, Escalations & BRS Management in accordance with the Openserve’s business objectives:
•    Manage information orders, faults, technology related stats, productivity, HR reports (SALT, overtime, headcount)
•    Compile situational analysis report
•    Provide customer support customer queries, irate customers, and escalations. Tracking of customer queries indicating where it is in the value chain
•    Manage changing operational needs redesign of reports, new measurements, new KPI adhering to new business requirements
•    Obtain required information from key role players STATS, All data requirements required by the region
•    Drive implementation of solutions new systems, changes to existing systems to support region specific requirements
•    Monitor and measure success productivity reports, drive with management, highlight non-performance
•    Drive implementation of solutions and organisational renewal
•    Interpret divisional plan and formulate operational deliverables discuss with ME, snr management, cascade to region
•    Provide input to business plan and budget view CBM reports and data. Asset verification. Strategic ideas into business to improve performance – Management of service support desk
•    Order management reports build tools to create efficiencies. Cascade to regional managers
•    Manage all escalations (assurance/ fulfilment) actively monitor. Create tools, obtain and manage response
•    Manage customer complaint resolution and customer retention. Provide customer support with conjunction with sales departments
•    Support process analysis and improvement
•    Analyse data All data used by ME and snr managers
•    Establish trends Faults, orders, HR reports, FTTH
•    Propose service improvement based on trends statistical analysis
•    Propose service improvement based on trends statistical analysis
•    People management and development train and develop staff – Incentive programs
•    Provide team leadership by providing targets and measures for productivity and increased revenue flow
•    Apply performance measures and incentives in a fair and equitable manner
•    Establish an enabling work environment and culture for optimum staff performance
•    Enable employee satisfaction measures
•    Motivate, lead, guide and mentor staff
•    Implement Safety, Health and Environment Management (SHE) and ensure a conducive working environment
•    Implement performance enhancements
•    Build, design tools/systems to create efficiencies in the region
•    Track all types of compliances and drive 100% success rate
•    Managing and driving All types of regional support, vehicles, clothing, tools, equipment, staff etc.

Core Competencies

Functional Knowledge    
Business Acumen; Change Management; Conflict Management; Communication; Business Planning; Business Processes; ICT Network/ System; Architecture; Financial Management; Telkom Policies & Procedures

Functional Skills    
Decision Making; Conceptual Ability; Empowering; Analytical Ability; Business Plan Formulation; Coaching; Cross Functional Teamwork; Feedback Techniques; Interface Management; Listening Techniques; Value Chain Management; Presentation and Communication; Problem solving

Attitudes/ Leadership Competencies
Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values

Education

• NQF 6: 3 year Diploma/ National Diploma in Project Management

Experience

• 5 Years relevant experience

Key Stakeholders

• Team members
• Cross functional teams
• Openserve Top management
• BI and BRS (head office)
• Other Regional managers, BRS and support personnel

Ops Specialist: Scrum Master

Core Description

Responsible to support business by translating requirements into actionable tasks. Manage and co-ordinate multi-disciplinary projects. Facilitate stakeholder collaboration meetings by applying the Scrum and Agile methodologies to ensure team efficiencies and drive actions to completion. Remove barriers between stakeholders and Scrum teams. 

Job Responsibilities

• Compiled Project Plan
• Defined projects and actionable tasks.
• Co-ordinated project activities with business objectives.
• Worked closely with Product Owners.
• Facilitated stakeholder collaboration meetings by applying Scrum and Agile methodologies.
• Communicated, co-ordinated and facilitated to ensure understanding of business outcomes and efficient team deliveries. 
• Implemented ongoing improvement initiatives, changes, and steps to increase team productivity.
• Managed issue resolution and removed backlogs and barriers.
• Mentored and coached stakeholders and teams on Scrum and Agile methodologies. 
• Managed Implementation.
• Updated documentation.
• Compiled reports.
• Completed and implemented projects.

Core Competencies

Functional Knowledge
Openserve IT Document Standards, Openserve Policies and Procedures, Project Management, Scrum Master Methodologies, IT Development, Solution Design Methodologies, Financial Management

Functional Skill
Information Technology, Information Management, Communication, Problem solving, Conflict Management, Stress Handling Techniques, Facilitation and Presentation Skills, Analytical Thinking, Team Management, Leadership

Competencies (Behaviour)
Emotional Intelligence; Self-starter; Customer Focus; Assertive; Integrity; Team player; Organised; High Performance Driven; Solutions Focused; Generating ideas; Upholding standards; Embracing change; Innovative; Adaptability; Committed; Proactive; Conscientious; Cost conscious; Values aligned with Openserve

Education

• NQF 6: 3 year Diploma/ National Diploma in Information Technology or Project Management
• OR NQF 4: Grade 12 and relevant modular training

Experience

• 3 Years relevant experience
• OR 5 years relevant experience

Special Requirements

• Valid Drivers license
• Willing to work long hours

Key Stakeholders

• IT functional areas
• IT Value Chain areas (Business/ External vendors/ stakeholders/ consultants/ Openserve/ BCX etc.)
• Business Community – Product Management, Openserve Commercial Section, IT Operations, Business Operations, Enterprise Architecture Section
• Solution Design Team

Additional Information

Certification:

Compulsory:

• Certified Scrum Master (CSM)
• PM Certification (PMBok, Agile)
• Optional Certification: 
• ITIL Foundation
• TOGAF and other software development certification

Qualifications and Experience:

• Relevant 3-year IT/ Project Management degree/ diploma (at least NQF level 6)

OR

• Grade 12 (NQF4) with relevant IT or Project Management modular training (NQF 4 or 5)

Experience:

• 3 Years relevant Scrum Project Management experience in an IT software and systems development environment. 

OR

• 5 Years relevant Project Management experience of which 3 years must be as a Scrum Project Manager in an IT software and systems development environment. 

Special Requirements:

• Excellence in communicating and presenting complex information to technical and business partners, both verbally and in written form.
• Good knowledge of Scrum, Agile and Lead Principles.

Ops Specialist: Business Resource Ser

Core Description

The management and coordination of multi-disciplinary projects/ business cases, as well as projects which require special coordination, varying from short to long term.

Job Responsibilities

OUTPUT 1
Compiled Project Plan
SUB-OUTPUTS
Receive request and analyze
Determine scope of project
Compile objectives and strategies
Compile resource plan
Evaluate project costing
Validate project existence and expenditure
Compile draft project plan
Liaise with role players
Compile final project plan
Obtain authorisation
Distribute project plan
RANGE
New Projects
Special projects
All Business areas in NFO
OUTPUT 2
Managed Project
SUB-OUTPUTS
Monitor project progress
Manage placing of orders, capturing of GRN’/POD’s and paymnet of invoices
Compile and manage spend plan
Manage capital finance efficiencies
Manage deliverables / resources
Review progress
Take corrective action if necessary
Obtain project approval according to business case criteria
RANGE
New projects
Existing projects
Special projects Business Cases
OUTPUT 3
Compiled Business Cases
SUB-OUTPUTS
Receive/ identify requirements
Obtain/analyse information
Consolidate information
Compile/submit business case
Obtain approval
Provide feedback
RANGE
Capital
OUTPUT 4
Established and Maintained Relationship
SUB-OUTPUTS
Determine key role players
Obtain information on key role players
Establish relationships
Provide Customer Care Maintain relationships
RANGE
Internal
Conferences
Seminars
Workshops
Meetings
Capital Allocation and Management Team
Business Case Manager
Business Case Champion
Fixed Assets Reporting
-Telkom Related Projects
National
International
Forums
Retreats
Computerized network groups
The grapevine
OUTPUT 5
Compiled Reports
SUB-OUTPUTS
Receive and analyze request for report or identify need for report
Obtain information

-Analyze Information
Make corrections
Forward report
RANGE
Monthly report
Specific reports
OUTPUT 6
Completed Project
SUB-OUTPUTS
Commission/ Decommission project
Acceptance testing
Conduct customer implementation review and sign off
Complete documentation/records
Perform financial reconciliation on project
Capitalization of project
Initiate billing process
Perform project review cost
Archive project
RANGE
Capital
Contingencies
Maintenance
Customer specific
Product specific
Network and Re-engineering
OUTPUT 7
Process Correspondence
SUB-OUTPUTS
Identify and analyse need or Receive request / determine need
Obtain information
Compile policy, procedure and guideline
Obtain approval Provide training
Process information
Obtain authorization and forward correspondence
RANGE
Documentation:
-Letters
-Faxes
-Forms
Electronic :
-E-mail
-Telephone
Validation
Evaluation
OUTPUT 8
Prepared Presentation
SUB-OUTPUTS
Determine the requester’s needs
Check final product for correctness
Follow up
Distribute if necessary
Book the necessary venues and equipment
Prepared slides and handout drafts
Arrange for printing / photostats
RANGE
Training aids include slides, transparencies and hard copies
Speeches
Information sessions
Meetings
Workshops

Core Competencies

FUNCTIONAL KNOWLEDGE
Technical Equipment; Telkom Infrastructure; Project Management; Financial Management; Computer Software; Project risk management; IT Infrastructure
FUNCTIONAL SKILLS
Budgeting; Interpersonal; Planning; Analytical; Negotiation Techniques; Problem Solving
ATTITUDES/ LEADERSHIP COMPETENCIES
Practical; Reliable; Initiative; Integrity; Customer Focus; Diligence

Education

• NQF 6: 3 year Diploma/ National Diploma
• OR NQF 4: Grade 12

Experience

• 3 Years relevant experience
• OR 5 years relevant experience

Special Requirements

• Valid Drivers license
• Prepared to travel

Additional Information

Special Requirements:

• Good proficiency in English (Verbal/ Written).
• Proven ability to work with statistical data.
• Ability to work under pressure.
• Technical background.

Click here to apply

All the best with your applications.