Liberty Jobs - Vacancies with Collen

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Call Centre Sales Agent – WC, ZA
Snr Specialist: IT Systems Developer (SAP HR)
Actuarial Graduate Recruitment 2024
Snr Specialist: IT Systems Developer
Specialist: Commissions Product Owner
Snr Spec: IT Systems Developer
Snr Specialist: IT Systems Developer (SAP Payroll)
Administrator: Tax
Admin Assistant
Call Centre Sales Agent | Johannesburg
Call Centre Sales Agent | Western Cape

Call Centre Sales Agent – WC, ZA

Purpose

To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

1 – 2 years experience in a similar environment

Minimum Qualifications

Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Process

Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
Proactively identify problems, apply known solutions and escalate more difficult problems.
Plan for task execution and adjust priorities against an established plan.

Customer

Liaise and interact with customers via approved communication channels in a positive and helpful manner.
Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service enhancing org reputation.
Conducts financial needs analysis and generates sales of Liberty products by matching client needs to relevant Liberty product.
Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

Achieves monthly sales targets and production requirements by ensuring that customer leads and prospective customers translate into professional needs based sales revenue.
Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

Contribute positively to own area-specific knowledge improvement.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Technical Competencies

Legal Compliance (Sales) (Basic)
Customer Understanding (Basic)
Handling Difficult Calls (Intermediate)
Telephone and face to face sales (Intermediate)
Sales life cycle management (Basic)
Developing sales (Basic)

Behavioural Competencies

Persuading and Influencing (Basic)
Interpersonal Effectiveness (Basic)
Problem Solving and Analysis (Basic)
Teamwork and Cooperation (Basic)
Communicating with Impact (Basic)
Relationship Management and Networking (Basic)
Customer Orientation (Basic)

Snr Specialist: IT Systems Developer (SAP HR)

Purpose

As a Senior SAP HR Consultant, you will be responsible for providing expert guidance and support in the analysis, design, implementation, and maintenance of SAP HR solutions. You will collaborate with stakeholders to gather business requirements and translate them into effective SAP HR configurations, ensuring alignment with best practices and business objectives.

Key Responsibilities

Lead end-to-end SAP HR implementation projects, including blueprinting, design, testing, and post-go-live support.
Configure and customize SAP HR modules to meet business requirements, including Personnel Administration (PA), Organizational Management (OM), Time Management (TM), Payroll, Benefits, and Talent Management.
Collaborate with business stakeholders to understand HR processes and recommend process improvements leveraging SAP HR capabilities.
Conduct workshops and training sessions to educate users on SAP HR functionality and best practices.
Provide ongoing support and maintenance for SAP HR systems, resolving issues and troubleshooting technical problems.
Stay updated with the latest SAP HR trends and advancements, ensuring the organization’s HR systems are optimized and aligned with industry standards.
Work closely with cross-functional teams and external partners to integrate SAP HR with other systems and applications.
Assist in the development of project plans, timelines, and deliverables, ensuring successful project execution.

Minimum Experience

At least 5 years of experience working as an SAP HR Consultant, with a focus on end[1]to-end implementation and support projects.
Proven track record of successfully delivering multiple SAP HR projects, including full lifecycle implementations and upgrades.
Experience with SAP HR integration with other systems.
Strong analytical and problem-solving skills, with the ability to identify innovative solutions to complex HR challenges.
Excellent communication and interpersonal skills, capable of collaborating effectively with diverse teams and stakeholders.
Being able to understand and debug ABAP code would be beneficial.

Minimum Qualifications

Bachelor’s degree or higher in Human Resources, Information Technology, Computer Science, or a related field.
SAP HR certification or equivalent expertise.
Knowledge of SAP SuccessFactors is an advantage.

Actuarial Graduate Recruitment 2024

About the role

Applications for Liberty’s Actuarial Graduate Intake for 2025 are now open! Over the past six years Liberty; the Insurance and Asset Management Business Unit of the Standard Bank Group, has recruited about 120 Actuarial Graduates that have been successfully integrated across our Group. Actuarial Talent is a core skill to the Liberty business and thus multiple positions within our Exco are held by Actuaries. We invite you to join our next cohort of exceptional young actuaries; looking to make your own dent on the universe.

Purpose

To apply Actuarial, Statistical and Mathematical techniques in the successful applicants’ appointed role in one of the areas in the Standard Bank Insurance and Asset Management Business Unit.

Minimum Experience

0 – 1 year experience in a similar environment

Minimum Qualifications

Actuarial Science Graduate studying towards Honours in Actuarial Science in 2024

Outputs

Process

Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Perform required actuarial and other analyses for management reporting, and make recommendations to support these analyses.
Stay abreast with latest actuarial development tools and techniques in order to conduct analysis in an informed manner.
Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
Plan for own task execution and advises on improvements related to area of specialisation.
Completes actuarial tasks that are relatively granular with detailed output requirements defined
Performs data checking and validation work
Applies analytical tools and techniques, including model building, to solve actuarial problems
Adheres to spreadsheet standards and maintains audit trails.
Builds a basic understanding of general actuarial insurance knowledge, e.g. statutory reserving and capital requirements, IFRS reporting, product pricing etc.
Builds a basic understanding of company specific knowledge, e.g. product knowledge, company structure, business rules, policies, processes etc.

Customer

Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Adheres to Actuarial Guidance Notes and any other applicable regulations.

Competencies

Technical Competencies

Research and Information Gathering (Basic)
Quantitative Skills (Intermediate)
Modelling (Basic)
Statistical and Mathematical Analysis (Intermediate)

Behavioural Competencies

Professional/Technical learning (Basic)
Organisation and Attention to Detail (Basic)
Interpersonal Effectiveness (Basic)
Problem Solving and Analysis (Basic)
Teamwork and Cooperation (Basic)
Relationship Management and Networking (Intermediate)
Customer Orientation (Basic)

Snr Specialist: IT Systems Developer

Purpose

To provide advice and support in area of specialisation and enable the design, creation, development, documentation & testing of programs.

Minimum Experience

3 – 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences

Additional Minimum Qualifications

Outputs

Process

Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
Understand the interdependence and integration of different systems and related processes to apply practically in an area of work.
Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Gather specification and related information in order to inform the architectural design of IT systems.
Provide constructive and timeous feedback on work progress and problems encountered to relevant stakeholders.
Research and examine current systems and consult users to obtain information to inform possible improvements.
Write software and develop documentation and related operating manuals to increase the utility value of systems.
Develop and deliver technical design solutions according to agreed standards that address business requirements within an agreed timeframe.
Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Competencies

Liberty Values

Technical Competencies

Design Software (Proficient)
IT Systems (Proficient)
Knowledge of IT Governance and Business (Proficient)
IT Knowledge (Proficient)
Automated Unit Testing (Proficient)
Research and Information Gathering (Intermediate)
Reporting and Interpretation (Intermediate)
Customer Advice (Technical) (Intermediate)

Behavioural Competencies

Professional/Technical learning (Intermediate)
People Management and Empowerment (Intermediate)
Interpersonal Effectiveness (Intermediate)
Problem Solving and Analysis (Intermediate)
Teamwork and Cooperation (Intermediate)
Communicating with Impact (Intermediate)
Relationship Management and Networking (Intermediate)
Customer Orientation (Intermediate)

Specialist: Commissions Product Owner

About the role

To define stories and prioritize the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.

Minimum Qualifications and Experience

Bachelor’s Degree or Equivalent
Scaled Agile Framework (Leading SAFe, SAFe Product Owner/Product Manager (POPM)
Entry level BA certification
2-3 years experience in a similar environment

Key Responsibilities

Collect information and associated documentation required to effectively process transactions.
Type, edit and generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
Plan for, administer and process project management related tasks and activities effectively and efficiently in alignment with performance objectives.
Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.
Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
Collect information for project tracking and status reporting according to defined project reporting standards.
Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
Plan for own task execution and advises on improvements related to area of specialisation.
Plan for task execution and adjust priorities against an established plan.
Manage and monitor the implementation of the Agile capability activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Proactively identify problems, apply known solutions and escalate more difficult problems, and continuously recommending improvements.
Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.

Technical Competencies

Continuous Process Improvement (Basic)
Communication skills (Fundamental) (Basic)
Project administration skills (Basic)
Project process and procedures (Basic)
Research and Information Gathering (Basic)
Decision Making and Problem Solving (Basic)
Business Acumen (Basic)
Programme And Project Management (Basic)
Written Communication (Basic)
Application of digital technologies (Basic)

Behavioural Competencies

Professional/Technical learning (Basic)
Interpersonal Effectiveness (Basic)
Problem Solving and Analysis (Basic)
Teamwork and Cooperation (Basic)
Judgment and decision making (Basic)
Communicating with Impact (Basic)
Customer Orientation (Basic)

Snr Spec: IT Systems Developer

Purpose

As a Senior Salesforce Developer, you will provide advice and support in area of specialisation and enable the design, creation, development, documentation & testing of programs.

Key Responsibilities

Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Write software and develop documentation and related operating manuals to increase the utility value of systems.
Develop and deliver technical design solutions according to agreed standards that address business requirements within an agreed timeframe.
Solve complex technical problems on Salesforce.
Active involvement in Release management process.
Actively recommend design patterns.
Resolving complex coding challenges.

Additional Key Responsibilities

Providing 3rd level support.
Provide guidance and mentorship to junior team members.
Contribute to Continuous improvement practices.
Contribute to Innovation Practices.
Contribute to design activities.

Minimum Experience

Significant experience in programming using HTML, CSS, Javascript, Java, and at least 2 more Object Oriented programming languages.
Database design, programming and management experience.
Proficient developer using command shell scripting tools.
Complex and advanced Salesforce development using Apex.
Complex and advanced HTML and CSS customization changes.
Version Control: Git,Agile.
Salesforce Trailheads – Ranger Status.
Preparing Salesforce Releases.
Secure Identity and Access Management.
Configuring Applications with Custom Metadata Types.

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences.
Salesforce Certified Administrator.

Snr Specialist: IT Systems Developer (SAP Payroll)

Purpose

All aspects of the payroll processing function including support of the HR Payroll Department during the weekly, biweekly, and monthly payroll processing cycles, research and configuration for payroll taxes, configuration of payroll deductions, on boarding and off boarding of employees for acquisitions, year-end processing and touch points with other SAP modules that impact payroll (Time, Accounts Payable, Finance, and others).

Key Responsibilities

Configure SAP HCM Payroll system to meet client business requirements, testing and support for all fixes and enhancements.
Testing and support for the annual SAP support pack implementations.
Performs duties aligned with the business systems analyst role which includes incident support, development of business requirements documents, process maps, application testing, and training.
Analyze, configure, and implement appropriate solutions with the support of the other Functional/Development Consultants when applicable
Technically analyses program issues through debug.
Provide advice and guidance regarding statutory/legal obligations.
Devises or modifies procedures to solve complex systems problem and is responsible for aligning technology solutions with business strategies.

Additional Key Responsibilities

Partners with the functional groups within the IT organization to communicate and clarify business needs, contribute to development of long-range system plans, and ensure products and services are aligned with business needs.
Conduct knowledge transfer and training of end-users, including sharing best practices.
Understands business process; can arrange their own tasks and workload and implement the strategy, with the aim of developing the business further. Accepts responsibility for own tasks and projects and manages these in terms of quality, productivity, and resources. Recognises risks in the project/ tasks and provides suggestions for minimising them.
Uses own initiative to look for solutions/opportunities for improvement and is willing to make decisions; recognises overarching problems as well as political situations and escalates these if necessary.

Minimum Experience

+5 years in business and HR functional knowledge.
Knowledge of integration with SAP SuccessFactors.
ABAP de-bug skills and experience to build/amend simple ABAP HCM based programs will be an advantage.
Desirable to have knowledge of ESS and MSS.
Knowledgeable in Personal Administration and OM will be an advantage.
Experience managing the SAP HCM Time and Leave global design development and delivery.
Strong communication and presentation skills.
Strong ability to facilitate discussions and negotiate mutually beneficial solutions when necessary.

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences.
SAP Certification.

Administrator: Tax

Purpose

To assist in the delivery and statutory tax compliance for all group entities by providing administrative support for such compliance functions.

Minimum Qualifications

Further Education or Training Certificate

Experience

Specific experience with SARS eFiling and e@syfile Systems (Essential)
Minimum of 2-3 years experience within similar environment
Tax Administration Act, Income Tax and Vat in general
SARS eFiling and SARS e@syfile Systems
SARS statements of accounts and SARS processes (like registration and deregistration)

Skills Requirements

Computer literacy (MS Suite)
Communication (written, oral)
Business specification writing and interpretation
High attention to detail and accuracy
Planning and organising
Interpersonal skills (incl. conflict handling, negotiating, etc.)
Expert skills in the following:
- IT Skills, specifically regarding the use of SARS eFiling and SARS e@syfile System
- Analytical, and problem solving
- Logical Reasoning and questioning
- Numeracy and accounting skills

Key Responsibilites

Co-ordinate correspondence received from SARS and monitor the responses sent to SARS.
Liaising and consulting with SARS regarding administrative tasks such as the registration and deregistration of group entities, and following up on outstanding queries.
Assisting with administration queries from the various group Business Units.
Assistance in applying for tax clearance certificates and monitoring of the expiring date of the clearance certificates.
Assistance in updating of the Group’s Public Officer details.
Assistance in updating the SARS EFiling users profiles and the access that users have, also to set them up and delete the users.
Maintenance of group entities’ SARS EFiling profiles.

Additional Key Responsibilities

Monitoring the status of group entities’ Income Tax, VAT, PAYE, DWT and WTI tax returns.
Monitoring of the status of the various Income Tax, VAT, PAYE, DWT and WTI accounts.
Support to the various Business Units with AA88 payments, PAYE, VAT Income Tax, DWT and WTI payments.
SARS EFiling training to users in the various Business Units and use of SARS e@syfile software.
Registration and deregistration for VAT, Income Tax, PAYE, DWT, WTI (where applicable) for group entities and Collective Investment Schemes.
TRN (tax reference number) training and assistance to various business units.
Assisting with reviewing of PAYE reconciliations (EMP501s).
Build constructive relationships with Business Unit representatives support internal stakeholders from various business areas across Liberty and Stanlib on any Tax compliance issues

Competencies

Resilience and follow through with assignments.
Ability to work under pressure and meet deadlines
Applying Expertise and Technology
Adhering to Principles and Values – Acting with Integrity
Writing and Reporting – Communicating in writing
Following Instructions and Procedures – Reliability
Deciding and Initiating Action – Action Orientation
Adapting and Responding to Change – Flexibility

Additional Competencies

Understanding of SARS processes
Strong analytical skills – Problem Solving
Confidence and decisiveness with excellent planning and organizing abilities
Good communication and networking skills
Working with People – Working as a Team
Personal Work Goals and Objectives – Personal Motivation
Entrepreneurial and Commercial Thinking – Awareness of Financial Impact
Creating and Innovating – Continuous Improvement
Persuading and Influencing – Making an Impact

Admin Assistant

Purpose

To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

1 – 2 years experience in a similar environment

Minimum Qualifications

Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Process

Plan for, administer and process operations related tasks and activities effectively and efficiently in alignment with performance objectives.
Support financial transactions by providing administrative support services in line with set standards.
Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
Proactively identify problems, apply known solutions and escalate more difficult problems.
Plan for task execution and adjust priorities against an established plan.

Customer

Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

Contribute to efficient operational cost management by suggesting ideas to enhance cost effectiveness.
Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

Contribute positively to own area-specific knowledge improvement.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Technical Competencies

Administration (Basic)
Business Administration Skills (Intermediate)
Customer Relationship Management (Basic)

Behavioural Competencies

Organisation and Attention to Detail (Basic)
Interpersonal Effectiveness (Basic)
Problem Solving and Analysis (Basic)
Teamwork and Cooperation (Basic)
Customer service orientation (Basic)
Communicating with Impact (Basic)
Customer Orientation (Basic)

Call Centre Sales Agent | Johannesburg

Purpose

Minimum Experience

1 – 2 years experience in a similar environment

Minimum Qualifications

Further Education and Training Certificate (FETC) [Level TBA: Pre-2009 was L4] in Office Administration or Finance Economics and Accounting

Process

Accountable for own work delivery in line with quality standards, defined work routines and procedures.

Customer

Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service enhancing org reputation.
Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
Execute sales transactions as an end-to-end process calling on new clients, building relationships with them, and selling the Institutional Product range across the board and ultimately retaining these clients.
Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution.

Finance

Achieves monthly sales targets and production requirements by ensuring that customer leads and prospective customers translate into professional needs based sales revenue.
Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.

Governance

Comply to governance, compliance, integrity and ethics processes and procedures in area of specialisation and continuously identify and escalate risks.

Technical Competencies

Sales life cycle management (Basic)
Legal Compliance (Sales) (Basic)
Insurance products and services (Basic)

Call Centre Sales Agent | Western Cape

Purpose

Minimum Experience

1 – 2 years experience in a similar environment

Minimum Qualifications

Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Additional Minimum Qualifications

Outputs

Process

Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
Proactively identify problems, apply known solutions and escalate more difficult problems.
Plan for task execution and adjust priorities against an established plan.

Customer

Liaise and interact with customers via approved communication channels in a positive and helpful manner.
Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service enhancing org reputation.
Conducts financial needs analysis and generates sales of Liberty products by matching client needs to relevant Liberty product.
Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

Achieves monthly sales targets and production requirements by ensuring that customer leads and prospective customers translate into professional needs based sales revenue.
Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

Contribute positively to own area-specific knowledge improvement.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.