Psira Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

1. Call Centre Consultant 
2. Walk In Consultant X2
3. Driver
4. Assistant Inspector: Enforcement

Call Centre Consultant 

R 207 662 basic salary p/a plus benefits (Centurion)

Requirements:

Grade 12 and recognized Diploma in Office Administration / Relevant Customer Service Qualification or equivalent coupled with at least 2 – 3 years? experience in a call centre environment ●Recognition of Prior Leaning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process

Essential criteria:

Proficient in relevant Microsoft Office Packages ●Knowledge of customer service principles ●Excellent data capturing and typing skills ●Active listening ●Verbal and written communication skills ●Ability to handle stressful situations ●Ability to manage time efficiently.

Key Performance Areas:

Answer and screen all calls coming through the call centre ●Verify information and update client?s details ●Manage and resolve customer complaints ●Provide information and updates to clients regarding their applications ●Identify and escalate issues to supervisors ●Attend to social media platforms as and when required ●Follow up on customer calls as and where necessary.

Walk In Consultant X2

R 227 067 Basic salary p/a plus benefits (Western Cape)

Requirements:

Grade 12 and a recognized Diploma in Office Administration / Public Management / Customer Service or equivalent coupled with at least a minimum of 1 year experience in customer service environment ●Recognition of Prior Leaning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.

Essential criteria:

Ideal candidate should have customer relation skills ●Interpersonal and organizational skills ●Communication skills both verbal and in writing are essential ●Office administration skills ●willing to work overtime ● Computer Literacy.

Key Performance Areas: 

Assist and attend to clients (business and individual) ●Processing and capturing of individual applications ●Assessing documents for completeness and validity ● printing of ID cards and PSIRA certificates ●Assist clients with the completion of applications on the digital platform ● Accessing information from external systems like CIPC, SARS and interpreting the data ●Attending and corresponding with clients relating to telephonic and e-mail enquiries ●Verification of fingerprints on the Home Affairs HANIS system ●baseline understanding of finances as it relates to PSiRA registrations ●Ensure proper filing ●Perform all other administration tasks that are related to this function ●Data capturing ●Relieve as a host/hostess (Queue management) ●Interpret and action findings relating to Criminal records i.r.o individual applications for registration ●Preparing of monthly stats.

Driver

 R 175 236 Basic salary p/a plus benefits (Centurion)

Requirements:

Grade 12 coupled with at least 2 – 3 years? experience in a driving ●Valid driver?s license and PDP ●MV + Trailer (optional) ●Recognition of Prior Leaning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.

Essential criteria:

Proficient in relevant Microsoft Office Packages ●Knowledge of customer service principles ●Active listening ●Verbal and written communication skills ●Ability to handle stressful situations ●Ability to manage time efficiently. Only short-listed candidates will undergo test driving

Key Performance Areas:

Transport staff/visitors from and to the approved destination ●Collect and deliver goods from / to approved destination ●maintain all vehicles in accordance with the service/maintenance requirements ●Be familiar with Gauteng Province ●Be prepared to work overtime when required to do so including weekends ●Perform ad-hoc duties from immediate supervisor.

Assistant Inspector: Enforcement

R 336 618 basic salary p/a plus benefits (KwaZulu Natal)

Requirements: 

Certificate or Diploma in Policing/ Security and Risk Management or Post Graduate Certificate or Diploma Investigation or paralegal studies ●A minimum of 2-3 years? experience in criminal investigation environment ●Valid driver’s licence with 2 years’ experience in driving. Ideal candidates are expected to have their own reliable vehicle● Training in Detective Learning programme will be an added advantage (DLP)●Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process. 

Essential criteria:

Ability to interpret pieces of legislations that manages the law enforcement and investigations ●Ability to work under pressure ●Very high administrative skills including planning and monitoring ●Computer literacy (Microsoft package) ●Problem solving and analysis skills ●Knowledge of commercial and administrative law ● Written and verbal communication skills ●Interpersonal and sound judgement skills● Report writing skills ●Ability to testify during court and tribunal proceedings ●Ability to observe confidentiality in terms of all aspects of the job

Key Performance Areas: 

Conducting investigations and inspections. The investigation of complaints and illegal practices with regards to improper conduct of security service providers ● Conduct routine inspections at security service providers to ensure compliance in terms of the Act, in particular the Code of Conduct Regulations. ●These security service providers includes all categories or classes of security services such as Guarding, CIT, Locksmiths, Private Investigators, Electronic Security Industry etc. ●Conduct infrastructure and capacity inspections at new applicant security businesses in order to ensure that they meet the prescribed infrastructure and capacity requirements in order to render the security services ●Issue directives to the Private Security Industry in respect of any obligation in terms of PSIRA Act and Regulations ●Conduct assessments of training facilities in order to verify whether they meet the accreditation requirements ●Investigate and obtain evidence pertaining to non-compliant conduct by security service providers in respect to the code of conduct for security service providers. ●Investigations including auditing of records kept by the security service provider in terms of applicable legislation, fraudulent activities and conduct of the security service providers ●Identify any possible contraventions of the Code of Conduct Regulations and compilation of statements and charge sheets relating to the allegations of improper conduct ●Liaise with Authority and State Prosecutors with regards to the charges and evidence ●Serving of Regulation 3(4) notices (charge sheet and summons) ●Keep the complainant informed of progress on cases initiated which are handed over to law enforcement agencies , until concluded. ● Perform Commissioner of Oaths / Peace Officer functions ●Follow due process in taking affidavits of witnesses as well as aspects dealing with the collection of evidence to prove a case ●Testify in improper Conduct enquiries ●Liaise with finance department in respect of outstanding annual fees, fines, and the payment over to the Authority regarding these outstanding annual fees/fines. ●Submission of statistical reports on Law Enforcement activities

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All the best with your applications.