NBCRFLI Vacancies

1. OFFICE ADMINISTRATOR: KZN OPERATIONS (RICHARDSBAY)
2. FUNDS ADMINISTRATION CLERK PAY- OUTS (CAPE TOWN OFFICE)

OFFICE ADMINISTRATOR: KZN OPERATIONS (RICHARDSBAY)

Job Purpose: (Key Responsibilities)
Perform the full spectrum of an administrative function for a regional office and is also
responsible to ensure that the resources allocated to the branch are utilised efficiently
and responsibly.

Job Description/ Objectives:

• Maintain and compile a monthly report on operational registers in terms of new
  registrations, petty cash management, collects, verifies, and submit cease to
  operate information, cases opened, walk-ins, telephone, fund administration
  queries, pay outs queries, customer satisfaction surveys and report on this to
  the Agent.
• Stakeholder relations in relation to all employer interactions related to
  contributions, benefit payments, detail updates and enquiries.
• Efficient Administration of the operating resources and cost-effective
  utilisation of all physical and operating resources allocated to the branch.
• Manage the office petty cash including monthly reconciliations and balancing.
• Rendering administrative assistance and support to agents for the full process
  form opening of enforcement files to arbitration and loading of details on the
  Case Management System
• Direct all Provident Fund related queries to the query box
• Membership verifications for wellness fund as well as attending to general
  health plan queries and facilitate health plan cards
• Handle all walk in and phone queries for the regional office
• Be the stand in resource for agents when they are on leave and refer complex
  matters to the senior agent if unsure
• Stand in for the Cleaner when not at the office
• Open and Close the office on a daily basis

Job Requirements and Knowledge:

• An incumbent in this position will be responsible for full spectrum of an
  administrative function for a regional office and is also responsible to ensure that
  the resources allocated to the branch are utilised efficiently and responsibly.
• Must be fluent and be able to communicate in both English and African Languages
• A Knowledge of the Labour Relations Act would be advantageous
• Must have Good Administrative Skills
• Computer literacy
• Mathematical literacy
• Good Communication Skills
• Must have cash handling ability and accuracy
• Ability to deal with i.e. Client Service Orientation
• Willingness to carry out Ad-hoc functions as assigned by the Agents

Related Skills:

• Interpersonal skills
• Time management skills.
• Integrity and Honesty
• Ability to work under pressure
• Organising skills.
• Self-motivated and motivator
• Assertive
• Good communication and fluent conversant in English and other African
  Languages
• Patience and good listener
• Reliable and willingness to learn
• Ability to set priorities.

Qualifications & Experience:
Matric qualification with Mathematic literacy and working experience in the related
environment will be advantageous.

REMENERATION GRADE: B4
It is the Council’s intention to promote equity through the filling of all numeric targets
as contained in the EE Plan, first preference will be given to Indian Males/ or White
Males.

Applications: All applications accompanied by comprehensive word format CV’s
must be forwarded to the NBCRFLI Human Resources department via email address
specifying the position and area which you are applying for. Applications should be
sent to michael.sibuyi@nbcrfi.co.za before the closing date.

Closing date: 22 May 2024
An application in itself does not entitle the applicant to an interview. Should
you not hear from us 30 days after the closing date, please consider your
application unsuccessful.

FUNDS ADMINISTRATION CLERK PAY- OUTS (CAPE TOWN OFFICE)

Purpose of the Job
To perform all clerical duties as per processes, procedures and standards in Funds
Administration of the NBCRFLI and in terms of the Pay outs section

KEY RESPONSIBILITIES

• Timeous processing and calculation of applications for Pro Rata’s, sick leave,
  holiday, settled cases from arbitrations, refunds to employers and AWOLs.
• Capture all manual applications on the system, allocate to a clerk, print out the
  application, calculate the pay out, send off for checking, make any necessary
  changes and then create batches for the supervisor to sign off and load onto
  HYPHEN.
• Ensure all necessary supporting documentation is attached to applications, e.g.
  sick note for sick leave
• Print out all online applications and perform spot checks, then create batches
  for the supervisor to sign off and load onto HYPHEN.
• Identify and resolve anomalies.
• Handle all walk in and electronic queries related to pay outs that are allocated
  to you.
• Update Foreigner bank account details if this duty is allocated to you.
• Reissuing Rejected payments and posting of Journals for employees,
  transferring funds.
• Perform other tasks as and when assigned by the Supervisor.

REMUNERATION GRADE: B4

Job Requirements and Knowledge:

• Computer knowledge MS Office (Word & Excel)
• Timeous processing and calculation on applications received.
• Ability to capture and finalize timeous payments.
• Filing of all documentation and ensure that information is easily retrievable from
  the files.
• Sense of urgency to follow up on outstanding requests.
• Resolve employer and employee queries.
• Perform ad hoc tasks as and when assigned by the Supervisor.

Related Skills:

• Diplomacy
• Accuracy and attention to details
• High level of Numeracy
• Stakeholder management
• Conflict and problem solving
• Good verbal and written communication skills
• Time management skills
• Customer orientated attitude
• Planning and organising skills

Qualifications & Experience:

• Matric Qualifications with Mathematics and/or Accounting
• A Diploma or a Higher certificate in Accountancy, in Finance and Business
  Management will be added as an advantage.
• Computer literacy and good typing skills
• Knowledge of filing of documents and administration as well as record keeping
  experience
• 6 months to 1 year’s intensive experience in a financial environment e.g. bank
  processing and insurance funds processing, will be an advantage.

It is the Council’s intention to promote equity through the filling of all numeric targets
as contained in the EE Plan, preference will be given to Indian Male or White Male.

All applications accompanied by comprehensive word format CV’s must be forwarded
to the NBCRFLI Human Resources department via email address mail to:
nozuko.nzolo@nbcrfi.co.za before the closing date.

Closing date: 24 May 2024.
Should you not hear from us within 30 days, please consider your application
unsuccessful.

All the best with your applications.