ICASA

To apply, click on the link at the end of the posts and all the best with your applications.

1. CUSTOMER COMPLAINTS OFFICER
2. Administrative Officer
3. INSPECTOR TECHNICAL X 2
4. Bid Officer

CUSTOMER COMPLAINTS OFFICER

JOB TITLE : CUSTOMER COMPLAINTS OFFICER
JOB LEVEL : C3
SALARY : Total Annual Package (CTC) – R487,380.00 – R609,225.00
LOCATION : ICASA (Head Office – Eco Park, Centurion)
POSITION STATUS : Permanent

Purpose of the job
● The purpose of the job is to assist the Authority in receiving, managing & resolving
consumer complaints from the postal, broadcasting and electronic communications sectors,
as governed by relevant consumer protection legislation and regulations ● The Customer
Complaints Officer is required to build and maintain relationships with the various
stakeholders involved in resolving all consumer complaints received by the Authority ● The
officer is also required to advise the Authority on possible changes to legislation &
regulations based on qualitative and quantitative analysis of consumer complaints.

Key Outputs: The successful candidates will report to the Manager: Customer Complaints
& Dispute Resolution, and their responsibilities will include: ● Receipt of consumer
complaints, management, and analysing them to determine jurisdiction and escalating them
to licensees for resolution ● Resolution of consumer complaints through Alternative Dispute
Resolution (ADR) process. ● Escalating non-compliance cases to the Complaints and
Compliance Committee (CCC) ● Operational Planning ● Participation in Council Committees
and task teams ● Participating and representing the Authority on other consumer protection
forums ● Assisting in the development of consumer protection related regulations,
proposing possible amendments and review where necessary.

Qualifications and Experience: ● Bachelors of Law Degree (LLB) or BCom/BA in Social
Research (NQF L7) ● Post graduate Diploma in Compliance Management will be an added
advantage ● 2 years working experience in ICT sector/ legal sector/research institutions or
regulatory sector ● Solid knowledge of relevant consumer related legislation, including:
CPA, ICASA Act , ECA and POPI ● Previous experience in the field of consumer protection
and compliance ● Experience in working with complaints management systems e.g. CRM will
be an added advantage.

Key Competencies and Attributes: ● Ability to evaluate and make decisions in a timely
fashion ● Attention to detail ● Effective Interpersonal Skills ● Excellent Communicator
(written and verbal/ presentation skills) ● Problem solving ● Negotiation Skills ● Computer
Literate.

Closing Date: 26 June 2024
APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED VIA
https://www.icasa.org.za/pages/Careers
Any enquiries regarding this position should be directed to
careers@icasa.org.za
NB: The email addresses provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS,
CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON
CHROME OR MICROSOFT EDGE WEB BROWSERS

ICASA is committed to the achievement and maintenance of diversity and equity
in employment.

• If you do not hear from us within three months of the closing date, please regard
  your application as unsuccessful.
• Applications received after the closing date will not be considered.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the
  South African Qualifications Authority (SAQA).
• It is also the responsibility of the applicant to obtain evaluation and certification of the
  Recognition for Prior Learning (RPL).
• Only candidates who meet the requirements should apply.
• ICASA actively pursues the sourcing of persons with disabilities.
• ICASA reserves the right not to make an appointment.
• Appointment is subject to getting a positive security clearance, verification of the
  applicants’ documents (Qualifications), and reference checks.
• Correspondence will be entered into with shortlisted candidates only.
• CVs from Recruitment Agencies will not be accepted.

Administrative Officer

JOB TITLE : Administrative Officer
JOB LEVEL : B4
SALARY RANGE : Total Annual Package (CTC) – R276,259.00 – R345,324.00
LOCATION : ICASA (Regional Office – Western Cape)
POSITION STATUS : Permanent

Purpose of the job
To provide procurement and administrative support to the Regional Manager and the entire
Regional Office.

Key Outputs: The successful candidate will report to the Regional Manager: Western Cape,
and their responsibilities will include:

• Answering incoming calls and directing them.
• Receiving in-person visits to the office.
• Preparing internal memorandums regarding procurement and travelling.
• Handling and follow-up on these processes with Supply Chain division and ensuring it is
  done timeously.
• Administration of required petty cash for the division.
• Vehicle administration and key control.
• Filing and general office administration.

Qualifications and Experience: ● 1 year Diploma in Secretarial/ Office Administration
(NQF5) three-year National Diploma (Secretarial/Office Administration) -NQF L6 (added
advantage) ● 3 – 5 years working experience in Secretarial Support / Office Administration
/ Relevant Administration Experience ● Computer Literacy (Advanced MS Word, Advanced
MS Excel, MS Power Point, MS Outlook) ● Knowledge of using financial systems such as JDE
will be added advantage. Experience in a regulatory environment (Telecommunications,
Postal and Broadcasting) will be added advantage

Key Competencies and Attributes: ● Results driven ● Attention to detail ● Able to work
and make decisions under pressure ● Interpersonal Skills ● Excellent Communicator (written
and verbal/presentation skills) Resilience and Influence

Closing Date: 26 June 2024
APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED VIA
https://www.icasa.org.za/pages/Careers
Any enquiries regarding this position should be directed to
careers@icasa.org.za
NB: The email addresses provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS,
CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON CHROME
OR MICROSOFT EDGE WEB BROWSERS

ICASA is committed to the achievement and maintenance of diversity and equity
in employment.

• If you do not hear from us within three months of the closing date, please regard your
  application as unsuccessful.
• Applications received after the closing date will not be considered.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South
  African Qualifications Authority (SAQA).
• It is also the responsibility of the applicant to obtain evaluation and certification of the
  Recognition for Prior Learning (RPL).
• Only candidates who meet the requirements should apply.
• ICASA actively pursues the sourcing of persons with disabilities.
• ICASA reserves the right not to make an appointment.
• Appointment is subject to getting a positive security clearance, verification of the
  applicants’ documents (Qualifications), and reference checks.
• Correspondence will be entered into with shortlisted candidates only.
• CVs from Recruitment Agencies will not be accepted.

INSPECTOR TECHNICAL X 2

JOB TITLE : INSPECTOR TECHNICAL X 2
JOB LEVEL : C3
SALARY RANGE : Total Annual Package (CTC) – R487,380.00 – R609,225.00
LOCATION : ICASA (Regional Office – Western Cape)
POSITION STATUS : Permanent

Purpose of the job
To conduct investigations, and enforcement activities on radio frequency users within the
telecommunications and Broadcasting sectors to ensure compliance with the ICASA Act, ECA
and its underlying statutes and resolve and /or mitigate harmful radio interference
complaints.

Key Outputs: The successful candidate will report to the Regional Manager: Western Cape,
and their responsibilities will include:

• Resolution or mitigation of harmful radio frequency spectrum interference through
  determination of the type of radio apparatus used, filtering systems, operations
  against licence conditions and establishing if the operator is using the correct and
  dedicated radio apparatus.
• Conduct Interference compliance audits across the Western Cape Province through
  measuring Output Power, Harmonics, bandwidth, spurious emissions and analyzing
  intermodulation.
• Investigation of high site radio frequency spectrum installations. (at locations across
  the Western Cape Province) through determining the actual Physical locations and
  measuring of site performance against SANS standards, measuring the Voltage
  Standing Wave Ratio (VSWR), forward and reverse power of the high site, cable loss
  measurements and sensitivity.
• Deciding that that the person in possession of the radio apparatus does not comply
  with licence terms and conditions or is operating beyond the licence terms and
  conditions in terms of the ECA, ICASA Act and any other applicable regulations.
• Conduct enforcement activities on issued radio frequency spectrum licensees.
• To monitor the quality of services from network and broadcasting license holders.
• To conduct type approval inspection in identifying and preventing the use of
  unauthorised electronic transmitting equipment and devices.
• To investigate ECS/ECNS and Broadcasting operators to ascertain that they are
  licensed and operating within the Acts’ requirements, underlying legislation and
  licence terms and conditions.

Qualifications and Experience: ● Minimum – Three-year National Diploma (Electrical,
Electronic or Information Engineering) – NQF L6 ● BSc or BTech or Bachelor’s degree in
Electrical or Engineering (Electrical/Electronic or Information Engineering – NQF L7 (added
advantage) ● 3 years in radio frequency environment ● Radio frequency interference
investigation experience (added advantage) ● Experience in use of Electronic Test
Equipment’s and electronic measurements ● Computer literacy and high level of proficiency
in MS Office ● Non-endorsed driver license.

Key Competencies and Attributes: ● Results driven ● Attention to detail ● Able to work
and make decisions under pressure ● Interpersonal Skills ● Excellent Communicator (written
and verbal/presentation skills) ● Assertive ● Technical expertise● Judgement ● Planning
● Teamwork

Closing Date: 26 June 2024
APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED VIA
https://www.icasa.org.za/pages/Careers
Any enquiries regarding this position should be directed to
careers@icasa.org.za
NB: The email addresses provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS,
CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON
CHROME OR MICROSOFT EDGE WEB BROWSERS

ICASA is committed to the achievement and maintenance of diversity and equity
in employment.

• If you do not hear from us within three months of the closing date, please regard your
  application as unsuccessful.
• Applications received after the closing date will not be considered.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South
  African Qualifications Authority (SAQA).
• It is also the responsibility of the applicant to obtain evaluation and certification of the
  Recognition for Prior Learning (RPL).
• Only candidates who meet the requirements should apply.
• ICASA actively pursues the sourcing of persons with disabilities.
• ICASA reserves the right not to make an appointment.
• Appointment is subject to getting a positive security clearance, verification of the
  applicants’ documents (Qualifications), and reference checks.
• Correspondence will be entered into with shortlisted candidates only.
• CVs from Recruitment Agencies will not be accepted.

Bid Officer

JOB TITLE : Bid Officer
JOB LEVEL : C3
SALARY : Total Annual Package (CTC) R454,810.00 – R535,071.00
LOCATION : ICASA (Head Office, Eco Park, Centurion)
POSITION STATUS : Permanent

Purpose of the job
Provide effective administrative support to the Bid Adjudication, Bid Evaluation and Bid
Specification Committees by ensuring that all administrative bid functions and processes
are strictly adhered to the stipulations of applicable legislative frameworks.

Key Outputs: The successful candidate will report to the Supervisor: Bids and Contracts
and their responsibilities will include: Initiate & execute the bidding process: provide
secretariat services to the Bid Evaluation Committee and Bid Specification Committee
(includes obtaining approval). Compile bid documents. Publish tender invitations. Receive
and open bid documents. Co-ordinate, review, and compile the list of prospective
providers for quotations: Compile terms of reference to invite service providers for an
expression of interest. Receive, evaluate, and adjudicate the expressions of interest

Qualifications and Experience ● National Diploma (NQF Level 6) in Supply Chain
Management / Logistics Management ● B. Degree (NQF Level 7) as recognized by SAQA
in BCom Finance / BCom Accounting / BCompt / Financial Management with Accounting
as an added advantage. ● 3-5 years’ relevant experience in the application of Public
Finance Management Act (PFMA), PPPFA and National Treasury Regulations.

Key Competencies and Attributes ● Analytical thinking ● Attention to detail ● Problemsolving ● Planning and organizing ● Resilience ● Writing Skills ● Competition and ICT
Policy development and analysis ● Qualitative and quantitive research methodology
● Report writing ● Teamwork

Closing Date: 28 June 2024
APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED VIA
https://www.icasa.org.za/pages/Careers
Any enquiries regarding this position should be directed to
careers@icasa.org.za
NB: The email addresses provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS,
CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON
CHROME OR MICROSOFT EDGE WEB BROWSERS

ICASA is committed to the achievement and maintenance of diversity and equity in
employment.

• If you do not hear from us within three months of the closing date, please regard your
  application as unsuccessful.
• Applications received after the closing date will not be considered.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South
  African Qualifications Authority (SAQA).
• It is also the responsibility of the applicant to obtain evaluation and certification of the
  Recognition for Prior Learning (RPL).
• Only candidates who meet the requirements should apply.
• ICASA actively pursues the sourcing of persons with disabilities
• ICASA reserves the right not to make an appointment.
• Appointment is subject to getting a positive security clearance, verification of the
  applicants’ documents (Qualifications), and reference checks.
• Correspondence will be entered into with shortlisted candidates only.
• CVs from Recruitment Agencies will not be accepted.

All the best with your applications.