Call Centre Agent X2

Paterson Grade: B-Lower
Salary ranges from R64 700 – R116 500 maximum

Requirements:
▪ A Grade 12 certificate, with one year post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.
▪ A certificate in debt counselling will be an added advantage.

Duties:
▪ Act as point of first contact with stakeholders and thus representing the face of the NCR.
▪ Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving
enquiries related to the NCA.
▪ Retrieving telephone messages and returning calls timeously.
▪ Probe and query consumers to assess needs and provide useful information on general
and debt counselling matters.
▪ Participate in activities designed to improve customer satisfaction and business
performance.
▪ Competently update and retrieve records on the Complaints Management Systems and
deal with other administrative functions as required

Skills:
▪ Basic computer proficiency.
▪ Clear communication skills.
▪ Ability to listen with empathy and to interpret information correctly.
▪ Good time management skills.
▪ Strong interpersonal and problem solving skills.
▪ Conflict management skills.
▪ A strong service and results orientation.
▪ Team player with the ability to multi task.
▪ Call handling techniques.

Knowledge:
▪ Debt counselling procedures.
▪ Background on the National Credit Act.

Closing Date: 20 April 2023
The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages.
Suitable persons should send a detailed CV quoting the relevant reference number to:IF-Recruitment@ncr.org.za
Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to
make an appointment.

Ref : CLA/04/23

All the best with your applications