Support and Backup Administrator

Reference Number

S190006

Description

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Support and Backup Administrator

Job Grade: P9

Ref No.:  S190006

Remuneration:R468 627 Total Cost to Company p/a

Job Purpose:

To respond to user-initiated inquiries ensuring a timely resolution/fulfillment to user requests, incidents, questions, and complaints, and to provide day-to-day hands-on support to the organization’s ICT support requirements. To ensure the backup administration for both on-premise and cloud backups, troubleshooting unsuccessful backups, and ensuring all jobs complete successfully. Provide reports and ensure restore simulations.

Key performance areas:

• To respond to user-initiated enquiries ensuring a timely resolution/fulfillment to user requests, incidents, questions, and complaints in relation to backup and support.
• To make input into operating policies, procedures, and guidelines;
• To report on performance and to identify and escalate performance constraints;
• Manage on-premise and cloud backup environments.
• Ensure backups and restores are done as per schedules
• Ensure all exceptions are managed and reported on a daily basis.
• Troubleshoot all exceptions within the backup environment.
• Ensure offsite backup management as per best practices.
  

Applicants may, as a step in the recruitment process, be subjected to competency assessment. In addition, the successful candidate must be prepared to undergo a process of security clearance prior to appointment.

Qualifications and SA citizenship checks will be conducted on the successful candidate. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.

CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representativity in accordance with the approved employment equity plan.

Feedback will only be given to shortlisted candidates.

CIPC reserves the right not to fill an advertised position.

 For further details regarding these positions please click on the link: https://cipc.mcidirecthire.com/default/External/CurrentOpportunities or visit the CIPC website at www.cipc.co.za

 Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.

 Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7076

 Closing date: 26 May 2023

Requirements

 Required Minimum Education/training:

• Matric/Senior Certificate
• Diploma in IT
• Backup Certification

 Required Minimum Experience:

• 1 year experience in ICT support
• 3 years of backup experience on-premise
• 2 years’ experience in cloud backups.

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All the best with your applications