Administrator: IT Assets

DIVISION:                  TECHNOLOGY

DEPARTMENT:         INFORMATION TECHNOLOGY

POSITION:                 IT ASSETS ADMINISTRATOR

POSITION ID:            60018239

SCALE CODE:            405

REPORTS TO:           SECTIONAL LEAD: IT ASSETS

CLOSING DATE : 28 JUNE 2023

MAIN PURPOSE OF POSITION

To ensure the monitoring and execution of asset management processes and procedures to ensure a compliant and optimised IT hardware and software environment.

KEY ACCOUNTABILITIES:

DESIGN, IMPLEMENTATION AND MAINTENANCE OF STRATEGY

• Follow processes,  procedures and utilise systems for tracking and analysing software, hardware, and equipment from requisition through retirement.
• Account for the IT assets throughout the enterprise utilising tools to manage all assets within SABC.
• Develop and conduct training as needed for use by department level staff to maintain inventory.
• collaborate with the appropriate internal departments and external customers to assess and recommend development activities that support the business needs and / or customer requirements.

BUSINESS OPERATIONAL EFFICIENCY OF DEVELOPMENT

• Acquiring IT Asset data from the field & other stakeholders.
• Capturing of IT Asset data on the IT Asset register & ensuring it is done correctly.
• Maintenance of IT Asset data & occasionally checking if everything is up to date.
• Verify, enter, and adjust equipment IT asset management data in a variety of forms, schedules, and reports.
• Track entire life-cycle management for each asset to maintain warranty information, refresh date, and end of life data information.
• Maintain 100% inventory accuracy.
• Follow written plans, policies, and procedures to support the asset management life-cycle.
•  Conduct annual inventory audit and follow procedures to ensure accuracy.
• Execute implemented e-waste policies and procedures.
• Manage the IT asset database, tracking and maintaining accurate inventory records and reorder points, and logistics including managing the incoming and outgoing shipments.
• Participate in the development and maintenance of asset management policies, procedures, systems, and measurements to manage the asset portfolio, identify risks, track costs and control adherence.
• Manage software license compliance and allocation, maintenance renewals, life-cycle planning and costing also to adhere to the IT policies and processes.
• Conduct research related to software utilization, compliance, requirements, and entitlements.
• Maintain software licenses register and database
• Participate in projects and work efforts requiring procurement and vendor coordination such as moves and office remodels. Ensures own deliverables are completed on time and to expected level of quality.
• Assist staff and customers with queries timeously.
• Conduct updates to line manager (e.g., weekly work plans or schedules; monthly/quarterly progress of system status and all variances encountered).
• Utilise customer feedback to improve system processes.
• Deliver projects against agreed priorities through effective collaboration with Project Owners and Product Owner.

IT GOVERNANCE RISK AND COMPLIANCE OF SHAREPOINT

• Proactively maintain compliance position for key software vendors which includes performing periodic self-audits, engaging, and managing external expertise where required, and providing recommendations for resolution of non-compliant situations.
• Assist staff and customers with queries timeously.
• Engage with the responsible hardware and software operational teams on a regular basis to review hardware utilisation and software compliance, and opportunities for optimisation.
• Administrate software procurement and entitlement process with end users.
• Policies and standards should regularly be reviewed and updated to be in line with regulatory and control requirements.
• Review and update the IT asset risk register to address risk issues and action plans from all sources, e.g., IT audit, technology risk assessments, vulnerability scans, penetration  testing, etc.
• Identify, analyse, respond to and monitor IT risk.
• Risk factors and events should be addressed in a cost-effective manner and in line with business objectives.
• Manage tracking of identified findings and actions to closure and reporting to leadership.
• Collaborate with internal teams and external auditors throughout compliance assessments.
• Comply fully with SABC Financial Policy & Procedures.

STAKEHOLDER MANAGEMENT

• Partner with Legal and Compliance to maintain compliance with applicable laws and change in business by establishing the policies, controls that comprise the program.
• Deliver services in line with customer expectation to drive improved satisfaction levels (increase customer service index).
• Develop proficiency in communicating with customers/ stakeholders and ensure key interactions are recorded.
• Take ownership of technical queries (internal/external) as assigned and ensure effective resolution before deadline.
• Provide monthly SLA reports to IT leaders and business customers.

LEADERSHIP AND PEOPLE MANAGEMENT

• Managing own performance and development.
• Assist with establishing long terms team goals, reporting mechanisms, maturity models, and a roadmap for continual program improvements.
• Meet IT performance & quality standards.
• Participate in formal reviews conducted bi-annually per IT unit team member in accordance with SABC Performance Management Policy.
• Compile Individual Development Plan (IDP) for yourself annually.
• Participate in Individual coaching, counselling, and mentoring conducted on an ongoing basis to meet individual development needs.

MINIMUM REQUIREMENTS

• Relevant IT NQF 5 qualification.
• 4 years’ experience in the Asset Management, experience  IT Hardware & Software Asset Administration, and in operations IT support.
• Experience in Information Technology Infrastructure Library (ITIL) Foundation and strong Microsoft Office experience, intermediate skills on Excel (Pivots, VLOOKUP) is an advantage.

KNOWLEDGE

• Advanced knowledge & understanding of related standards.
• Advanced knowledge & understanding of IT systems and infrastructure Best Practice.
• Advanced knowledge, understanding & application of information technology best practice (including platforms, applications, security, etc).
• Advanced understanding of equipment & facilities within broadcasting environment.
• Knowledge & understanding of all relevant Company Policies & Procedures e.g. Finance, HR, Procurement, Risk, Safety & Health, etc.
• Knowledge & understanding of applicable SAP- ERP modules, e.g. Assets Management module
• Knowledge and understanding of latest technological developments within broadcast environment.
• Knowledge & understanding of new web & mobile developments and convergence.

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