Supervisor (Customer Care)

Responsible for overall supervision of designated customer care centre.Ensure that various services ,in respect of applications, requests and submissions, complaints and queries handling service, referrals, feedback to customers and general information are provided efficiently.Ensure that the centre functions in accordance with the principles of Batho Pele and that the customer is assisted to gain access to all services provided by the Municipality.Responsible for ensuring that the centre is adequately staffed at all times.Ensures safe keeping of all assets and equipment.Supervise subordinate staff in accordance with approved principles and practices.Assist the Senior Customer Care in respect of the preparation of departmental budgets, attendance at meetings and liaison with staff from other departments in the resolution of problems/queries raised by Customers.Must be physically capable of carrying out the duties of the post