Supervisor (Customer Care)

Closing Date2023/11/17Reference NumberETH231103-1Job Number53000022Job TitleSupervisor (Customer Care)Job TypePermanentJob GradeT09DivisionNorthern AreaDepartmentCustomer ServicesBranchRegional Customer Care CentreVacancy GroupSizakala Customer ServiceReporting ToSenior Customer Care OfficerLocation – Town / CityDurbanLocation – ProvinceKwaZulu-NatalLocation – CountrySouth AfricaJob Purpose

To ensure that customers seeking assistance at the walk-in centre are treated and attended to in accordance with the Batho Pele principles.

Key Responsibility Areas

Responsible for overall supervision of designated customer care centre.Ensure that various services ,in respect of applications, requests and submissions, complaints and queries handling service, referrals, feedback to customers and general information are provided efficiently.Ensure that the centre functions in accordance with the principles of Batho Pele and that the customer is assisted to gain access to all services provided by the Municipality.Responsible for ensuring that the centre is adequately staffed at all times.Ensures safe keeping of all assets and equipment.Supervise subordinate staff in accordance with approved principles and practices.Assist the Senior Customer Care in respect of the preparation of departmental budgets, attendance at meetings and liaison with staff from other departments in the resolution of problems/queries raised by Customers.Must be physically capable of carrying out the duties of the post

Competencies

Attention to DetailEthics and ProfessionalismOrganisational AwarenessPlanning and OrganisingBusiness ProcessesUse of TechnologyCommunicationClient Orientation and Customer FocusAction OrientationResilienceChange Readiness

Essential Requirements

Grade 12 (NQF Level 4) and an Administrative Certificate. Valid motor vehicle driving license. 3 Years relevant experience. Computer Literacy.

Preferred Requirements

Diploma (NQF Level 6) in the Administration field.4 Years relevant experience.

Housing SubsidyYesLeaveYesMedical AidYesPension FundYesRemunerationR264 549.62 – R343 387.13 per annum13th ChequeYesContact NameLilly TandabantuContact Telephone031 322 7701

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