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MALL OF AFRICA
Closing Date: Fri, Dec 22, 2023
MAIN PURPOSE OF THE JOB
Duties and responsibilities include training staff, managing inventory, ensuring a safe, clean and aesthetically pleasing store environment and assisting customers. As well as promptly address and resolve customer complaints and any staff issues.
JOB DESCRIPTION & RESPONSIBILITIES
- Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
- Coordinating, monitoring, and reporting on daily operations.
- Recruiting, training and supervising employees.
- Managing employee schedules, conducting performance reviews, and enforcing disciplinary actions.
- Monitoring and maintaining suitable store inventory levels.
- Assisting with the development of new sales and recruitment strategies.
- Ensuring the store environment complies with health and safety regulations.
- Maintaining a clean, organized and aesthetically pleasing store front.
- Resolving customer complaints and concerns in a timely manner.
- Ensuring that store policies and procedures are followed.
SKILLS AND PERSONAL ATTRIBUTES
- Matric certificate compulsory
- Bachelor’s degree ideal
- 1 – 2 years’ experience working in a retail environment in a managerial role.
- Strong leadership and customer management abilities.
- Customer service-oriented with in-depth knowledge of basic business management processes.
- Excellent communication and interpersonal skills.
- Must be based in Johannesburg
All the best with your applications
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