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| Designation: | FNBKANA002 – Product Analyst: Alliance Banking |
| Category: | Middle Management |
| Posted by: | African Bank |
| Posted on: | 19 Dec 2023 |
| Reference Number: | FNBKANA002 |
| Closing date: | 05 Jan 2024 |
| Position Type: | Permanent |
| Location: | Midrand |
| Workplace: | Fintech Banking |
| MINIMUM EDUCATION Business degree / diploma MINIMUM EXPERIENCE Minimum 3 years’ experience in product design and analytics/ product maintenance/ related field CRITICAL COMPETENCIES Strong understanding of banking products and services Knowledge and understanding of internal systems Keep abreast with changes in regulations to ensure products comply with legal requirements Financial competency Market awareness Detail orientation Analytical skills Organisational skills Report writing skills Prepare business cases ADDITIONAL COMPETENCIES MS office skills Presentation skills Milestone and deadline driven Communication skills (verbal and written) BEHAVIOURAL ATTRIBUTES Self-starter Attention to detail Coping under pressure Take initiative Entrepreneurial thinking (Business Acumen) Professionalism in engaging partners / customers Ability to work independently Problem solver KEY RESULT AREAS 1.Treating Customers Fairly and Compliance Create and maintain productive relationships with internal and external clients by providing advice and assistance Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings Build a positive image by exceeding client expectations at all times Treat internal and external customers fairly at all times 2.Product Design Co-create and design either new or enhance existing products, services, capabilities or distribution channels Gather data on competitor products, market conditions, and industry trends to inform product strategy Scan the market and provide insights and industry trends in the design of new or enhancing existing products Work closely with internal value chain stakeholders and product providers in assessing the business, product and commercial requirements Assess the market in terms of pricing and provide recommendations in pricing our products and services Assess business capabilities and systems in support of product requirements Draft and present product design documents, business rules and matrix Support the Senior Manager: Solution Engineering in preparing viability and business cases for new products and services 3.Product Enablement Engage the market for solutions and or partners to support our product requirements Evaluate business requirements and IT specifications to ensure that such aligned to product design requirements Participate in project activities in the delivery of the product Participate in providing test scenarios and testing when enabling new products or changes to existing products Change management on new or existing products Work closely with cross-functional teams and BU’s to implement changes and enhancements to products Training – develop training content for new products or amended products in conjunction with other value chain stakeholders Perform ad-hoc training interventions I.e. ‘Train the trainer’ 4.Product Maintenance and Support Monitor the performance of the product throughout the product life-cycle and make recommendations to business in enhancing such performance Maintain and review product rules and pricing on an annual basis or when such is required Provide product support to internal value chain and alliance partners consuming such products Manage central depository of all product documentation Ongoing customer and competitor product needs analysis Incorporate customer feedback into the maintenance process to enhance product features and improve overall user experience Identify and address any issues related to product functionality, customer experience or regulatory compliance Analyse data related to product performance, customer behaviour and market trends to identify areas for improvement 5.Reporting Provide daily, weekly and monthly reporting on all activities related to product function Evaluate the performance of products aligned to that forecasted Assist Senior Manager: Solution Engineering with Product reporting to relevant committees and business MANCO’s Give regular progress of on-going product development initiatives, including updates, timelines and challenges Provide reports that include recommendations for product improvements, new features, modifications, based on data analysis and market insights Ensure regulatory reporting by reviewing the compliance status of banking products, ensuring alignment with relevant regulations and standards 6.Stakeholder Liaison Co-ordinate product meetings between various stakeholders (internal and external) Monitor and resolve queries raised by the various business areas internally and externally Work closely on an on-going basis and maintain relationships with product suppliers, key partners and internal stakeholders, i.e. assurance functions, operations, etc. Build and maintain good relationships with all stakeholders based on trust and professionalism Keep stakeholders and customers informed about progress through written and other communication Build a positive image by exceeding client expectations at all times | |
| Nature 1: | |
| To analyse Transactional data and behaviours to determine key focus areas. Monitor for trends and determine initiatives that will grow new accounts and usage across the banking product. Determine opportunities to increase revenue on the product. Support and drive rewards/Loyalty initiatives. Assist the product team in achieving its objective by providing relevant analytics, product insights, information and analysis | |
| Nature 3: | |
| Motivation: |
KEY PERFORMANCE AREAS
| Behavioural (COMP) Ability and willingness to learn and try new approachesAbility to influence peersConflict managementCreating & InnovatingCuriosityEnjoys solving difficult problemsMS Office skillsOrganisational skillsPeople ManagementRelationship managementTeamwork |
| Minimum Education Honours Degree in Data Science or AI or Computer Science or Econometrics or Engineering or Statistics or Actuarial Science or similar or relevant professional certification |
| Minimum Experience 3 years’ experience in analytical or financial role. |
| Technical (COMP) Attention to DetailBusiness acumenCommunication Skills (verbal, listening & written)Data drivenData visualisation skillsDeadline drivenFacilitation SkillsFinancial Modelling skillsInterpersonal skillsMathematical modellingOptimisationPresentation SkillsProblem solvingReport writing skillsResults drivenSQLStatistics and mathematicsStrong analytical abilitiesStructured and unstructured dataUnderstanding and knowledge of: Business policies and procedures. Legislation |
All the best with your applications
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