Share this post on
PLEASE NOTE CLOSING DATE: 08 JANUARY 2024
SENIOR TECHNICIAN Northern Cape x1
DIVISION: TECHNOLOGY
DEPARTMENT: RADIO AND REGIONAL TECHNOLOGY
POSITION ID: 60018268
SCALE CODE: 402
REPORTS TO: SECTIONAL LEAD: TECHNICAL OPERATIONS
MAIN PURPOSE OF POSITION:
Effective & efficient support of technology, operations and resources to install, sustain and provide administration of broadcast systems/ facilities, equipment, servers and networks in order to ensure optimum, functional, secure and available facilities/ equipment for SABC Technology
KEY ACCOUNTABILITIES:
- Contribute (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model.
- Contribute to the business strategical requirement to develop the Opex and Capex investments
- Capex and Opex involvement to input into the project scope development,
- Participate in Capex project and system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions
- Submission of Minor Capex & Opex inputs into departmental budget
- Opex motivation submissions to ensure maintenance and systems sustainability
- Minor Capex motivation submissions to ensure new requirements are addressed
- Long-term Capex motivational planning assistance
- Agreed % of targets met; Agreed % of resources, equipment and facility availability
- Above average rating of SLA
- Products, processes, practices & equipment in line with SABC technical & operational broadcast standards
- Adhere to service delivery standards and assist the team to achieve them
- Submission of ad-hoc incidence fault reports and resolutions to customers as required
- Prevention of on-air technical faults to less than agreed SLA %
- Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on air systems)
- Effective technical advice & support to users in order to reduce downtime
- Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults
- Compliance of upgrades with Original Equipment Manufacturer (OEM) specifications to ensure integrations with internal broadcasts systems
- Participating in preliminary research activities on the best practises, cutting edge technologically advancements and enhancements to improve facility efficiency, effectivity and sustainability
- Contributing and implementing fit-for-purpose innovative solutions in dialog with digital partners to create resolutions with principal team members
- Contribute to the specification requirements in line with customer requirements & Company Procurement policy & procedures
- Escalate Risk findings reported with corrective treatment plans
- Ensure adherence to OHS and compliance with SABC Company Policies & Procedures
- Maintain discipline in accordance with company policies & procedures
- Compliance with OEM software licenses
- SOP developments to ensure broadcast sustainability and business continuity
- 95% of assets verified annually
- Participate in annual asset verification exercise (manual or scan)
- Customers served in technical proficient, friendly and helpful manner
- Maintain compliance of services rendered with customer request and address non-conformance
- Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options
- Attended resolutions to customer requests/ complaints
- Compliance with performance management policies and procedures
- Performance agreements with manager annually
- Formal reviews conducted with manager and documented as per deadlines (Quarterly)
- Ad-hoc technical and operational presentation and training (In-house) provided on an ongoing basis
MINIMUM REQUIREMENTS:
- 3 year National Diploma (S4/T3) in Electrical Engineering (Light Current) (NQF6)
- BTech for the Electrical Engineering for the above formal qualification an advantage
- Driver’s License: Code 14
- Minimum of 5 years’ relevant experience in the technical broadcast environment, of the 5 years a minimum of 1 year at a shift/standby competence (full performer) Technician level in technical maintenance, system support of broadcasting equipment and client services
KNOWLEDGE AND SKILLS:
- IT Network knowledge Essential. Computer literate (A+) and Network knowledge (N+)
- Physical attributes: Excellent hearing and eyesight (no colour blindness). Physically able.
- Excellent communication skills and ability to work in a team and lead the team if required.
- Proficiency in MS Office, i.e. Excel, Word, Outlook and Power Point.
All the best with your applications
Leave a Reply