Service Coordinator

Department Education, Training and Membership

Reporting to: ETM Senior ManagerContractPermanentLocation KwaZulu-Natal

Key Purpose

  • To represent SAIPA and raise its profile with members and key external stakeholders.
  • To support District committees and deliver SAIPA strategy locally.
  • To support the implementation of member services at District level to improve service to Members.
  • To support the implementation of member services at District level to improve communications with Members.
  • To support the delivery of a programme of activity, including communications, events and seminars/webinars, to members and external stakeholders across the district.
  • To support the running of national projects in line with project plans and expected deliverables.

To represent SAIPA and raise its profile with:

  • Members via all available communication channels
  • Key external stakeholders via National as well as District Committee guidance/requirements
  • Delivering SAIPA strategy locally with the full understanding of the District Committees “DAC” as well as input to “DAC” agenda.

To support National Member Services to grow and retain members:

  • Provide support to the implementation of national member services initiatives at a District level to improve service.
  • Distribute relevant information to members.
  • Assist with all functional areas as instructed by the National Office, including but not, limited to Marketing, Finance, IT, Operations, ETM and TSD

To support the effective delivery of District and National programmes:

  • District and National programmes of activity, including communications, events and seminars/webinars to members and external stakeholders across the district.
  • Nationally initiated projects in line with project plans and expected deliverable within the district.
  • Assist with any ad hoc duties relating to delivery of District and National programmes as and when required.
  • Provide support to District committees as defined in job profile and key performance achievements.

To improve Member Satisfaction:

  • Proactively identify areas of members concerns that could affect service delivery to members.
  • Liaise with Client Care and other departments to ensure that member concerns are dealt with and resolved.
  • Educate members to log queries on CRM and effectively use CRM.
  • Act as direct liaison between the SAIPA National office and Districts as required from time to time.

To Provide Secretarial and Financial support to District Committees

  • Prepare vendor invoices for payment.
  • Prepares and load member’s refunds.
  • Import bank statements.

MINIMUM REQUIREMENTS

Qualification

  • Minimum qualification Level: Grade 12 +, Diploma in Marketing, PR, Events and Project management or Relevant Recognized RPL qualification, with evidence of continuing learning and development preferable

Experience

  • Demonstrable experience in communications, marketing and events, with strong communication (written, digital, verbal, creative), relationship management and budget management skills.
  • Experience of developing and sustaining excellent relationships with stakeholders
  • Experience of raising sponsorship and working with sponsors/partners during event preparation
  • Practical and technical understanding of the legislative compliance requirements within the education and professional environment

Knowledge and Abilities

  • High quality organisational/project management skills – with ability to manage multiple complex projects simultaneously.
  • Good knowledge of Microsoft Office – PowerPoint, Outlook, Word and Excel
  • Excellent administrative skills – particularly identifying actions from verbal discussions and progressing to completion.
  • Excellent negotiation, communication and engagement skills
  • Team-oriented approach.
  • Self-starter and self-motivated with ability to work under own initiative.
  • Confident, positive, can-do attitude – this is a client facing role that needs a professional, enthusiastic, positive person capable of communicating at all levels and representing SAIPA effectively.
  • Overall knowledge of the accountancy profession (desirable) and current affairs.
  • Current driver’s licence and access to a vehicle, with the flexibility in terms of working hours and travel around the district to manage breakfast/evening events, where required.

Closing Date: 02 January 2024

To apply, please send your CV to careers@saipa.co.za

All the best with your applications

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