Senior Clerk (Customer Liaison & Recep)

Closing Date2024/01/12
Reference NumberETH231219-8
Job Number35003452
Job TitleSenior Clerk (Customer Liaison & Recep)
Job TypePermanent
Job GradeT06
DivisionMarketing And Sales
DepartmentStrategic And New Development
Reporting ToSenior Waste Consultant
Location – Town / CityDurban
Location – ProvinceKwaZulu-Natal
Location – CountrySouth Africa
Job PurposeProvider a clerical support function to the Cleansing and Solid Waste Unit in respect of Public
Relations/ Marketing. 
Key Responsibility Areas• Attend to customer queries relating to services rendered and capture on the electronic system for actioning.
• Provide a reception service.
• Maintain and control stock levels of bin liners.
• Make follow up calls to customers to determine if queries have been resolved.
• Maintain a list of customer account transfers to and from different properties.
Competencies• Written Communication
• Oral Communication
• Attention to Detail
• Problem Solving
• Planning and Organising
• Use of Technology
• Data Processing & Analysis
• Interpersonal Relationships
• Communication
• Service Delivery Orientation
• Client Orientation and Customer Focus
• Action Orentation
Essential Requirements• Grade 12 (NQF Level 4) or equivalent.
• 1 Year relevant experience
• Computer Literacy.
Preferred Requirements• N/A.
• 2 Years relevant experience. 
Housing SubsidyYes
Medical AidYes
Other AllowancesN/A
Pension FundYes
RemunerationR 172 624.46 min / R 224 081.71 max pa. Basic Salary
13th ChequeYes
Contact NameHuman Capital -CSW
Contact Telephone031 311 6251

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