Employment Type: Permanent
Reference No: EMSSECCA2/2023
Western Cape


Minimum educational qualification:
• Senior Certificate (or equivalent).


Appropriate Emergency/ Medical Call-Centre experience. Extensive knowledge of GEMC/CAD computer aided dispatching system.

Inherent requirement of the job:

Ability to communicate effectively in at least two of the three official languages of the Western Cape.

Competencies (Knowledge/skills)

• Computer literacy (MS Office).
• Basic knowledge of the topographical layout of the Western Cape.
• Good leadership and supervisory skills.
• Good work organization and prioritization skills.
• Ability to work shifts as per roster.
• Good listening skills.
• Must be able to utilise mapping software for resource allocation

Duties (Key Result Areas/Outputs)

• Manage caller anxiety and stress and provide life-saving telephonic interventions.
• Accurately record information in order to ensure data integrity and subsequent appropriate management intervention.
• Alert supervisors to recurrent incidents, as well as exceptional incidents of a critical life threatening in nature, particularly in the mass casualty context.
• Implement any instructions as per the identified medical dispatch protocol reference system (MDPRS).
• Mobilise vehicle resources, control the deployment of resources and react to delays in the individual status of the deployed vehicles
• Manage Major Incidents according to plan Delta and MIMMS, and mobilize other emergency services incl.
• Traffic, Fire SAPS and Disaster Management when required.
• Training and supervision of Emergency Communications students during their elective


Please be advised that all shortlisted candidates will be subjected to a driving evaluation, as well as a Medical, Physical, Mental and Emotional assessment. The 12-month probation period of successful candidates for the posts of Emergency Care Officers, Emergency Care Technicians and Paramedics shall also include a 3-phase driver competency assessment. Incomplete applications without the necessary uploaded documents will not be considered for an assessment / interview. Relocation costs to the area of appointment will not be paid by the Department.


Ms M Lambert, (021) 944-9225/9228/9237


R 241 485 per annum

Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment.It will be expected of candidates to be conversant in at least two of the official languages (English/Afrikaans/Xhosa) of the Western Cape.It will be expected of shortlisted candidates to be:available at the venue on the time and date as determined by the Department andbring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.
Closing date: 2/24/2024 12:00:00 AM

Click here to apply

All the best with your applications

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