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Brand Coordinator
Customer Insights Specialist
Executive Producer Football
Finance Analyst
Finance Manager – Commercial
Finance Manager – Customer Group
Human Capital Generalist
Human Resource Business Partner
Manager Customer Quality
Monitoring & Reporting Specialist
Senior Architect Decoder UI
Senior Finance Analyst
Senior Finance Analyst: DStv Media Sales
Senior Programme Risk Assurance specialist

Brand Coordinator

Designation:	Brand Coordinator
Category:	SuperSport
Level:
Closing date:	11 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller!

Key Customers

Internal

SuperSport Scheduling, Digital, Programming, Production and On-air
DStv Marketing SA and MAH
Corporate Affairs
Showmax

External
Agencies (Creative and Media)
Production Houses
Suppliers
DStv Media Sales
Media

Purpose of the Position:

To provide comprehensive support to the SuperSport Marketing team.

Key Performance Objectives

Operational Delivery

Execute plans for small scale events/campaigns and ensure all platforms are fully integrated into campaigns and that objectives are achieved.
Manage all barter agreements for events and marketing initiatives in conjunction with legal and relevant partners.
Act as a custodian for the brand and ensure that the brand is being used appropriately.
Prepare monthly reports for campaigns and initiatives that took place in the brand and communications teams.
Monthly status documents: Prepare and update the communications and brand status reports on a monthly and weekly basis. .
Assist in putting together the campaign Post Campaign Analysis (PCAs).
Update and maintain media databases.
Develop, update, and maintain internal stakeholder database list.
Maintain and update information on the information management system.
Provide ongoing reports on media coverage received and number of queries handled.
Act as liaison for Corporate Affairs on key internal projects such as channel launches, special announcements, etc

Manage suppliers and payments

Provide marketing support by processing payments and invoices for the team.
Deal with supplier queries and ensure that they are paid timeously.
Register suppliers on the company database.
Effectively manage retainers and ensure they are signed off monthly.

Co-ordinate Events

Confirm event/activation branding plans and ensure branding is arranged and delivered on time.
Ensure sufficient branding collateral and order when required.
Ensure guest list is approved and invites are sent to guests, three weeks prior to the event
Book travel arrangements.
Book and brief channel talent/MC for the event and/or activation.
Book and manage catering arrangements.
Prepare post event reports.

Stakeholder Management

Ensure all stakeholders are timeouslyinformed of events and relevant information.
Develop and maintain good relations with agencies, production houses, event organisers and other key stakeholders.

Qualifications

Diploma in Communication/Marketing/Strategic Branding
Degree in the above would be advantageous

Experience

A minimum of 2-3 years’ work experience
1-2 years’ experience in a marketing and branding environment is preferrable
Experience in dealing with the media is preferred
Knowledge and exposure to social media platforms
Event planning and co-ordination

Technical Competencies

Stakeholder Relationship Management
Project Management (Basic)/Planning and Organisational skills
Knowledge of information management system
Knowledge of Social Media platforms
Brand management principles
Event planning and Co-ordination
Strong verbal and written communication and presentation skills

Behavioral Competencies

Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Problem Solving
Results Orientation
Attention to Detail
Time Management
Creative Thinking
Persuading and influencing
Innovative
Decision Making

Customer Insights Specialist

Designation:	Customer Insights Specialist
Category:	Showmax SA
Level:
Closing date:	09 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

Join Africa’s most loved storyteller!

Key Customers

Internal:

Product teams
Customer Care Division
MultiChoice South Africa & Africa
MultiChoice customers (Shomax & DStv)
Journey Owners

External: Outsourced external suppliers and service providers

Purpose of the Position:

The Customer Experience/ Insights Specialist helps with the delivery of the Customer experience strategy and ensuring that Showmax is in line with the industry measurement standards and practice .This role will also support the markets with the necessary insights in driving the Customer experience improvements.

Key Performance Objectives

Continuous Improvement and Governance

Responsible for CSAT governance such as quarantine rules and exceptions.
Responsible for automation of processes including reporting.
Responsible for user access provisioning for all CSAT collateral and dashboards.
Perform an administrator role for both internal and vendor CSAT tools.
Responsible for managing CSAT requirements with Vendors and Third-Party teams.
Responsible for identifying innovative tools and ways efficient to drive business value(cost cutting)

Operational Activities

Drive regular engagement sessions with the CX and Care teams in markets for insights.
Provide input to customer journey changes in line with the customer sentiments.
Drive customer contacts/engagement such as Pools to elicit detailed insights.
Work with third party teams to align customer experience across the platforms.
Liaise with Journey owners for requirements management.
Drive and track action points across the teams in line with the shared sentiment.
Communicate reporting changes with the vendors and ensure alignment of outputs.
Responsible for centralization of CSAT data.
Provide insights into CSAT measurement practices in line with industry standards.

Reporting

Responsible for setting up CSAT performance reporting in line with the business KPIs.
Manage Journey reporting requirements delivery for new and existing solutions/enhancements.
Responsible for tracking all major business CSAT journeys.
Responsible enabling raw data reports for insights generation.
Provide the Care teams with insights reporting for CSAT.
Manage the enablement ofCSAT reporting daily, weekly and monthly

Qualifications Essential:

Diploma in Information systems or Management related
Degree advantageous

Experience:

3- 5 years’ experience in a similar role or Customer Quality Management
Data analysis experience
Proven track record inRequirements management
Knowledge of customer service reporting and CSAT tools
Previous or current experience working on a transactional or digital channels CSAT measurement would be an advantage
Experience interfacing with senior leadership and managing business expectations
Previous experience with service design or journey design
Experience in taking command of work streams

Technical Competencies:

Basic understanding of the reporting tools i.e. PowerBI, Tableu
Data Management
Data Analysis and Visualisation
Data Integration
Database Management Systems
Data Governance and Compliance
User Experience Design
Digital Analysis
Customer Journey Mapping
A/B testing and Experimentation

Behavioral Competencies:

Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking

Executive Producer Football

Designation:	Executive Producer Football
Category:	SuperSport
Level:
Closing date:	11 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai, and the Netherlands with principal operations in pay television, video entertainment, advertising, and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On Demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content, and providing an exceptional customer experience.

Join Africa’s most loved storyteller!

Purpose of the Position:

To manage and lead the creative and strategic direction of broadcasting within SuperSport. Guide the creative direction of broadcasting within SuperSport and collaborate with key stakeholders and sports bodies to ensure the relevance, quality, and exceptional standards associated with the SuperSport brand.

Key Performance Objectives

Budget Management

Ensure Cost-effective use of resources
Ensure targets are met as per production requirements and specifications
Ensure variable strategies are planned to meet budget requirements
Ensure production stays within budget
Relevant parties are informed regarding billing requirements

Stakeholder Management

Engage with applicable sporting associations and bodies in order to promote the SuperSport brand
Build effective relationships with key stakeholders within the sporting community in order to promote the SuperSport brand
Build effective relationships within the broader Broadcasting community and with 3^rd party suppliers

Creative Control

Ensure the creative process is driven and controlled as per best practice
Creative content is appropriate to the look and feel of the SuperSport brand
Make sure new Programme ideas to add value to productions are researched and suggested
Suggestions from all levels of staff are taken into account in the creative process

Content Origination

Content of Buildups, inserts, and live events meets the requirements of the target audience
Content meets the standards of the SuperSport Brand
Content remains correct and up to date according to relevant sports requirements

People Management

Maintaining a highly skilled workforce through instilling an ethos of training, development, and self-improvement among the team
Ensuring job deliverables (Key Performance Indicators) for the department are defined, communicated and implemented
Staff is aware of current performance standards through ongoing performance feedback and formal Performance reviews
Leading and managing a team of Senior Producers
Establish and maintain a strategy for increasing employee commitment and competency
Establish and manage measurements to evaluate the effectiveness of employees, processes, and projects
Guide and coach Senior Producers to build a leadership pipeline for the future within SuperSport
Work with the Functional Capability Specialist to build the skills and competency of the talent pipeline required

Production Process

Involved in the long-term visioning process by being available throughout the development phase of the project
Thorough pre-production involvement resulting in all production elements being completed and available on time
Preparation of production process in conjunction with Senior Producer and Directors
Successes and failures are reported according to SOPs to ensure an evolving standard for future productions.

Quality Control

Ensure all programmes meet required technical broadcasting standards and channel image

Qualifications

A Post Post Grad in Media studies

Experience

A minimum of 8-10 years in a production role or similar, Football Knowledge is advantageous
Sound knowledge and understanding of live broadcasting
Proven experience in other departments in television
Experienced in Broadcast Technology
Computer literate
Leadership qualities
Expert understanding in terms of the applicable laws and relevant sporting bodies associated with the sport within both the local and international context

Technical Competencies (List the key technical competencies)

Production Management
Creative Control Management
Content Development
Budget Management
Stakeholder Management

Behavioral Competencies (List the key behavioral competencies)

Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching

Finance Analyst

Designation:	Finance Analyst
Category:	MultiChoice South Africa
Level:
Closing date:	11 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

Join Africa’s most loved storyteller!

Key Customers

Business unit directors and HODs

Purpose of the Position: Responsible for supporting directors and heads of departments in planning and reporting and analysis of results. Reporting assistance on month end, budget and forecast activities for the business unit

Key Performance Objectives

Tasks

Perform Financial Planning and Analysis

Prepare the budget and forecast based on inputs and engagement with the Business Unit. The budget should fairly reflect the cost of operations, manage costs effectively and align expenditure to key strategic focus areas of the company
Proactively partner with the business to identify and evaluate opportunities to improve performance and ensure that change initiatives are implemented
Cash flow management through preparation of 24-month treasury forecasts and tracking that actual outcomes align to forecasts
Provide meaningful ad hoc financial analysis as required
24 month rolling forecasts of Income Statement and Cash Flow Statement
Approval of SGA expenses to confirm validity and availability of budget
Policy compliance custodian for the business unit
Participate in business unit meetings to provide feedback on results and impact of business plans
Prioritise and manage business demands and business partner expectations
Provide support to the Business Unit on all Finance related matters and participate in monthly finance meetings for results review
Responsible for providing financial data and calculations to Shared Services to process accounting entries
Reporting assistance during critical during critical periods including month end and, Budgets and forecasts which includes:
- Preparation, completion, loading and reporting of intercompany transactions and clearing of mismatches with group entities.
- Setup, running and consolidation of reports and analysis during the budgeting and forecasting process.
- Content Scenario planning consolidation and reporting
- Assistance on regulatory submissions
- Assistance on month end processes and reconciliations

Qualifications

CA (SA)

Experience / Skills

Minimum 2 years relevant experience in a similar role

Competencies

Attention to detail
Analytical thinking
Deadline driven
Results driven
Pro-activeness
Interpersonal skills
Assertiveness
Able to work in a pressurized environment
Decision making
Team player
Conflict management
Risk management
Flexibility and adaptable

Sound knowledge of IFRS and Taxation rules
SAP system experience an advantage
Advanced excel skills

Finance Manager – Commercial

Designation:	Finance Manager – Commercial
Category:	MultiChoice South Africa
Level:
Closing date:	11 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

Join Africa’s most loved storyteller!

Key Customers

Finance Business Partner, Heads of Departments, Finance Shared Services, MCSA Reporting, Internal & External Auditors

Purpose of the Position:

Responsible for the accuracy of management reports, budgets and forecasts, and financial planning. Support the business unit in analysing and improving financial results. Here the most attention will be paid to Customer Group and Decoder Subsidies, inventory, inventory related and subscription debtors, variance analysis of the revenues and costs of each of the divisions, and compliance activities. Oversee and monitor the new products in the business and support.

Key Performance Objectives

Tasks

Business Partnering

Responsible for business partnering, planning and financial management of the MCSA commercial business unit, including all customer touchpoints via subscription revenue, device subsidy, and new products P&L.
Monitor Revenue Assurance dashboard and action & resolve inventory open cases
Take overall accountability for the finance management of the Revenue, subsidy and new products profit and loss and be the first point of contact on financial matters to commercial divisional Heads
Provide Finance-related advice and analysis relevant to each division within the commercial function
Be the business partner to group exco on all strategic projects related to existing and new products and execute required business cases
Proactively partner with the business to identify and evaluate opportunities to improve bottom line business performance and ensure that change initiatives are implemented especially around the subsidy

Perform Financial Planning and Analysis

Provide guidance and facilitate the target setting, budget, and forecast processes the commercial functions and ensure it aligns with Business Unit objectives.
Play and integral role on the subsidy planning, providing scenarios for easy decision making.
Planning for all inventory related finance touch points ensuring accuracy and completeness in forecasting and provide meaningful monthly variance analysis
Prepare and present budgets for subsidy and inventory to the MultiChoice SA executive team
Attend business partner management meetings to present finance results
Review and submit consolidated 24-month Treasury cash flow forecasts to the reporting team.
Prepare divisional performance reporting for monthly and year to date results against budget and forecasts and present these to the Head of department and Reporting team on a monthly basis providing meaningful commentary.
Provide meaningful ad hoc financial analysis as required.
Assist the business with financial modelling and scenario analysis for any new products and provide financial support on the viability of the new products
Monitor the existing and new products profit/ loss statement and providing visibility to the head of finance
Review of the subscriber roll-out files/ assumption and modelling the revenue impact

Support Finance and

General Accounting

operations and External

Reporting

Adhere to reporting deadlines including month end; forecasts; budgets; half-year and year-end
Review related month-end calculations as well as entries for accruals and provisions
Monitor Foreign currency exposure on Hardware orders
Monthly review of all hardware related taxes, providing supporting to the tax team and address any SARS queries
Assist in preparing schedules for internal and external audit, mainly around subsidy, hardware debtors and inventory
Review and co-sign monthly balance sheet inventory recons
Consult with the Shared Services Central Accounting team on continuous improvement and timeous execution of deliverables

People Management

Oversee the activities of the team to ensure effective delivery of business outcomes
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met
Resolve grievances raised by team members and escalate only if required
Develop a high performing team by embedding formal performance management process using I-perform system and informal coaching. Encourage frequent knowledge sharing between team members
Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with
Motivate team members and ensure that their efforts are recognised.

Qualifications

Must be a CA (SA)

Experience / Skills

Has 6 years of experience (Accounting, Finance or Business Administration);
Minimum 3 years people management experience
Industry understanding and experience would be advantageous
Sound Business Acumen
Solid SAP system experience
Sound knowledge of IFRS and Income Tax Act
Intercompany accounting experience is essential
Solid financial Modelling experience
Stock and distribution logistics experience
Advanced Excel skills
Fluent in English
Good communication, presentation skills;

Competencies

Speed and accuracy with figures
Stakeholder management
Attention to detail
Proactive and ability to plan ahead
Ability to prioritise in order to meet multiple deadlines
Ability to work under tight deadlines and pressurised situations
Ability to work independently with minimal supervision
Ability to think and move quickly in a dynamic fast moving environment
Excellent communication skills- upward, downward and lateral
Knowledge of financial accounting theories and ability to apply them proficiently.
Technical knowledge of financial accounting systems, process automation, and business intelligence and analyticstools

Behavioral Competencies

Acts with integrity and fairness and high standards of accountability
Stakeholder management
Analytical thinking
Strategic thinking
Resilient
Structured
Agile
Customer Focussed
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching

Finance Manager – Customer Group

Designation:	Finance Manager – Customer Group
Category:	MultiChoice South Africa
Level:
Closing date:	11 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

Join Africa’s most loved storyteller!

Key Customers

Finance Business Partner, Heads of Departments, Finance Shared Services, MCSA Reporting, Internal & External Auditors

Purpose of the Position:

Responsible for the accuracy of statutory & management reports, Customer Group function budgets and forecasts, and financial planning. Support the business unit executive structure in analysing and improving financial results with the main focus on Customer Group functions and business partnering with different heads of department to identify and evaluate opportunities to improve bottom line business performance and ensure that change initiatives are implemented. Here the most attention will be paid to cost management, financial review of Customer Group function budgets, variance analysis, treasury forecast for the Customer Group functions and procurement compliance activities.

Key Performance Objectives

Business Partnering

Take overall accountability for the finance management of the Customer Group functions and be the first point of contact on financial matters to Customer Group divisional Heads
Customer Group business heads with Finance requirements such as opex & capex planning and investment decisions
Provide Finance-related advice and analysis relevant to each division within the Customer Group function
Partner with business heads to drive cost savings initiatives and improve efficiencies
Proactively partner with the business to identify and evaluate opportunities to improve bottom line business performance and ensure that change initiatives are implemented
Ensure all financial policies and procedures are communicated and adhered to in day-to-day operations
Policy compliance custodian for the division

Perform Financial Planning and Analysis

Provide guidance and facilitate the target setting, budget and forecast processes the Customer Group functions and ensure it aligns with Business Unit objectives
Prepare and present budgets for Customer Group to the MultiChoice SA executive team
Attend business partner management meetings to present finance results
Work with the heads of department to budget for Customer Group functions to enable detailed analysis and commentary
Review and submit consolidated 24-month Treasury cash flow forecasts to the reporting team.
Prepare monthly reporting pack (financial, non-financial and headcount data, including financial performance and variance analyses of actuals against plans, forecasts, prior periods)
Prepare divisional performance reporting for monthly and year to date results against budget and forecasts and present these to the Head of department and Reporting team on a monthly basis providing meaningful commentary
Provide meaningful ad hoc financial analysis as required

Customer Group Finance and

General Accounting

Operations and External

Reporting

Direct all ongoing financial activities associated with month-end, quarter-end, half year and year-end and ensure delivery within set Reporting timelines
Review related month-end entries including accruals for Customer Group
Review for accuracy and quality of the balance sheet reconciliations related to Customer Group
Responsible for the approval of purchase requisitions per the delegation of authority framework and confirm validity of the expense and availability of budget
Drive compliance within procurement processes to ensure that all work is undertaken on the basis of a PO (excluding valid exceptions) ensuring no retrospective POs within area of accountability
Assist in preparing schedules for internal and external audit
Consult with the Shared Services Central Accounting team on continuous improvement and timeous execution of deliverables

People Management

Oversee the activities of the team to ensure effective delivery of business outcomes
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met
Resolve grievances raised by team members and escalate only if required
Develop a high performing team by embedding formal performance management process using I-perform system and informal coaching. Encourage frequent knowledge sharing between team members
Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with
Motivate team members and ensure that their efforts are recognised.

Qualifications

Must be a CA (SA)

Experience / Skills

Has 6 years of experience (Accounting, Finance or Business Administration);
Minimum 3 years people management experience
Industry understanding and experience would be advantageous
Sound Business Acumen
Solid SAP system experience
Sound knowledge of IFRS and Income Tax Act
Intercompany accounting experience is essential
Financial Modelling experience
Advanced Excel skills
Experience managing a minimum of 2 people
Fluent in English

Competencies

Speed and accuracy with figures
Stakeholder management
Attention to detail
Proactive and ability to plan ahead
Ability to prioritise in order to meet multiple deadlines
Ability to work under tight deadlines and pressurised situations
Ability to work independently with minimal supervision
Ability to think and move quickly in a dynamic fast moving environment
Excellent communication skills- upward, downward and lateral
Knowledge of financial accounting theories and ability to apply them proficiently.
Technical knowledge of financial accounting systems, process automation, and business intelligence and analytics tools

Behavioral Competencies

Acts with integrity and fairness and high standards of accountability
Stakeholder management
Analytical thinking
Strategic thinking
Resilient
Structured
Agile
Customer Focussed
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching

Human Capital Generalist

Designation:	Human Capital Generalist
Category:	Technology
Level:
Closing date:	10 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

Join Africa’s most loved storyteller!

Key Customers

HC Business Partners, Talent Management, Rewards, Employee Relations, Employees

Purpose of the Position:

Supporting the HC Business Partner in the execution of the business and people strategies and deliver efficient and cost-effective HC administrative support to employees and managers at particular business units with the MultiChoice Group. This includes administrative activities and service delivery along the whole HR value chain (incl. talent acquisition and management, capabilities, employee relations and culture need and priorities).

Key Performance Objectives

Execution of People Strategy

Responsible for the execution of HC programmes and activities initiated by the HR Business Partners, e.g. talent acquisition campaigns, bargaining agreements, learning and development programmes, etc.
Provide operational support for ER/IR issues including grievances, disciplinary hearings and terminations
Coordinate employee engagement activities such as surveys administration, gathering employee feedback, etc.
Collaborate with HC business partners on recruitment activities such as scheduling interviews, assessments, etc

Operational Delivery

Facilitate the administration of HC operational activities in multiple HC disciplines for the entire employee life cycle (i.e. recruitment, on-boarding, off-boarding, L&D, Talent).
Facilitate the administration of HC on-boarding documentation including employment contracts, offer letters, personal information forms and all other relevant documentation
Run customized HR reports, dashboards and metrics to suit business requirements
Advise and socialise business/employees on all HC Ops processes relating to HC systems
Maintain data integrity and org structures in line with standards / budgeted headcount
Provide day-to-day support to HC Business Partner and Business equally
Resolve HR operational issues/problems for business unit and liaise with Centers of Excellence and HC Operations where necessary.
Provide support and coordination of all HC related programs (Training interventions, performance review process, Disciplinary hearings, EAP, etc)
Manage and resolve customer enquiries and requests for service support in line with the relevant programmes

Governance

Ensure adherence to all integrated internal control systems (including policies)
Monitor and review HC risk plan
Monitor compliance to all HC related legislation
Coordinate and provide required HC documentation for audit related matters

Stakeholder Management

Establish good working relationships and collaborative arrangements with different Business units in order to help achieve the goals of the organisation.
Communicate with stakeholders to keep them informed of the work of the Human Resources function and to identify changes in the Business Units.
Develop and maintain effective working relationships with business unit managers and employees and work closely with them to implement solutions to meet their current and future business needs
Serve as employee advocate when involved in the design and/or implementation of HR programs

Qualifications

A Degree in Human Resources
Post Grad in HR or related will be an added advantage

Experience / Skills

A minimum of 2 years working experience in an HC environment
Minimum of 2 years’ experience in Recruitment process and deep understanding
Maintain high level of confidentiality
Effective Communication skills (Written and Verbal)
Multiple stakeholder project facilitation
Implementation of relevant Centers of Excellence’ solutions to address key business challenges
Broad and comprehensive understanding of Human Resources concepts and principles
Knowledge and experience of the business and its intricacies

Behavioral Competencies

Problem Solving
Result Orientation
Attention to Detail
Planning & Organising
Resilience
Critical Appraisal and Analytical skills

Technical Competencies

HC Reporting
MS Office with strong/advanced Excel skills
Regulatory and Compliance
HC Auditing
Benchmarking
Attention to detail
Stakeholder management

Human Resource Business Partner

Designation:	Human Resource Business Partner
Category:	MultiChoice South Africa
Level:
Closing date:	10 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

Join Africa’s most loved storyteller!

Key Customers

Heads of Functions,
MAH Staff
External Customers

Purpose of the Position:

To work with the Director of HR in providing strategic business partnering solutions that addresses and drives the people strategy for Multichoice Africa. Collaborating with Business Unit Executives, HR Centres of Expertise, and HR Shared Services to help implement HR policies and programs.

Key Performance Objectives

Tasks

Strategic Consulting

Partner with MAH Leadership and Senior Management teams in driving HR agenda across all elements of Employee Life Cycle
Execute the people strategy as set by Senior HRBP on the following: Business Transformation, High Performance, Employee Engagement and Culture.
Implement HR processes as defined by the Centers of Excellence (e.g., performance management, annual compensation, training initiatives, etc.)
Work with the business unit, Centers of Excellence, and HR Shared Services to help implement HR policies and programs.
Assess the current state of the business unit, proactively identify issues, and collaborate with other HR Offices to develop programs and solutions.
Identify opportunities to support the business’ talent agenda and make recommendations to develop appropriate solutions.
Understand the business unit’s operating environment and apply awareness of the business unit’s operational goals and objectives when implementing HR programs and addressing escalated HR issues.
Manages BU-specific HR and talent projects; keeps leaders updated on progress, risks, etc.
Proactively identify, analyze, and assess any BU strategies/initiatives, etc. that may pose a risk to the organization and influence the plans needed to address the risks.
Support delivery of diversity and inclusion HR programs or initiatives.

Stakeholder Management

Establish partnerships and collaborative initiatives with different Business Units in order to support the achievement of business objectives.
Maintaining relationships and building trust with key stakeholders
Develops strategies and solutions with business unit leaders and employees and work closely with them to implement these to meet their current and future business needs.
Serve as employee advocate when involved in the design and/or implementation of HR programs.

Operational Delivery

Facilitate an effective succession planning process and ongoing development conversations, partnering with executives in identifying and developing the next generation of leaders.
Monitor the performance management cycle throughout the year, promote manager and employee participation in performance management activities, and engage them to meet performance management deadlines and schedules.
Resolve HR operations issues/problems for business unit and liaise with Centers of Excellence / HR Shared Services for information as necessary.
Liaison between the business and Learning experts to identify talent business needs (learning, etc.)
Act as an employee champion and change agent, delivering effective talent management solutions that maximizes employee engagement.
Coach and advise line managers on organizational effectiveness and general HR issues, and provide basic Employee Relations guidance prior to escalating cases to appropriate parties.
Effective management of the Employee Relations process, policies and practice within MAH

Qualifications

A Degree in Human Resources or Industrial Psychology or equivalent

Experience / Skills

A minimum of 3-5 years of HR generalist experience
Excellent Communication skills
Solid HR generalist experience
Multiple stakeholder project leader
Broad and comprehensive understanding of Human Resources concepts and principles
Knowledge and experience of the business and its intricacies

Behavioural Competencies

Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching
Strategic Thinking

Technical Competencies

Organisational Development and Design
Analytics
Talent Management and Succession Planning
Regulatory Governance and Compliance (Labour; Employee Relations and Transformation)
Organisational Culture Enhancement
Business Consulting
Business Acumen

Manager Customer Quality

Designation:	Manager Customer Quality
Category:	MultiChoice Africa Holdings
Level:
Closing date:	09 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

Join Africa’s most loved storyteller!

Key Customers

MultiChoice Africa Senior and General Managers
MultiChoice Exco Team
In-country and Regional teams, including Regional Directors, MD’s and in-country Care & CX Management
MAH Group teams such as (but not limited to) the CII team, Human Resources, EBS, MAH PMO, L&D

Purpose of the Position:

Key Performance Objectives

Tasks

Quality Assurance

Responsible for the overall direction and operation of the Customer Quality function within the MAH team
Create and maintain the CX & Care Innovation & Continuous Improvement pipeline to improve customer interaction quality across the customer journey

Develop and own the QA framework for inbound and outbound interactions
Monitor adherence and compliance to Close loop training & coaching process management
Rollout of Genii QA platform to all markets (inbound & outbound)
Track adherence and compliance to QA process and QA Framework – in country moderation, calibration, coaching, feedback & training reports etc.
Provide weekly and monthly executive insights reporting of QA performance
Collate and consolidate causal factors for Market performance and effectiveness, for non-compliance and for Customer Dissatisfaction

Knowledge Management (KM)

Own TUMI KM(Agent) for MAH
Ensure existing content remains current, relevant, and accurate
Build KM capability in corporate and market
Build knowledge management strategy and roadmap
Improve agent usage
Expand TUMI knowledge management content across other functions

AI and Machine Learning (TUMI Chatbot)

Experience

QA Experience
Innovation, Product Management, Customer Experience fields (ideation to execution)
Experience in working with AI / ML solutions

Roll out the TUMI conversational chatbot across all assisted-service live-chat touchpoints for MAH
Optimize content relevance and AI response effectiveness
Develop new AI / ML use cases with business cases to reduce cost to serve and improve CX

Analytics and insights

Define and implement monthly exco reporting
Gather customer data from relevant customer touch points to improve insights and analytics
Optimize customer analytics & insights through AI & ML e.g speech and text analytics
Conduct or partner on customer research initiatives to improve interaction quality, reduce cost to serve
Provide insights that measure the impact of the quality function in the MAH business
Conduct analysis to unpack pain points and provide insights into root cause

Qualifications

B Degree or equivalent qualification in an applicable field is required
Customer Experience Certification
Design Thinking Certification / Business Analysis Certification
Management / Leadership training or certification
Proven track record in leading local and in-country teams
3 years’ experience in a complex customer environment
Extensive experience with working with African markets would be an advantage
Good overall experience of the MAH business
Excellent Understanding and proven track record of use of Project management principles. Experience in optimizing Care channels

Technical Competencies (List the key technical competencies)

Relationship building Deadline Driven
Strong Coordination Skill Conflict Management
Strong Analytical Skill
Strong Communication Skill Presentation skills.
Business and Financial Management Portfolio reporting
Project management
Operations, Customer Care Management
Report writing – audience Snr Management & Exco

Behavioral Competencies (List behavioral competencies)

Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching
Accountability Teamwork
Delegation
Prioritization
Analytical Thinking
Cross-cultural communication

Monitoring & Reporting Specialist

Designation:	Monitoring & Reporting Specialist
Category:	Showmax SA
Level:
Closing date:	09 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

Join Africa’s most loved storyteller!

Key Customers

Internal:

Product teams

Customer Care Division
MultiChoice South Africa & Africa
Outsourced external suppliers and service providers
MultiChoice customers (Shomax & DStv)

External:

Purpose of the Position:

To managethe enablement ofplatforms’monitoring and reporting capability forboth customer facing channels as well as the contact centre stack. This roledirectly upholds the departmental performance KPIs measurement and monitoring for operational efficiency .

Key Performance Objectives

Tasks

Continuous Improvement

Ensure the consistency and stability of the environment by producing SOPs for day-to-day operations.
Minimise adverse impact of the Business Incidents and Problems through creating proactive monitoring processes.
Proactively monitoring front and back end and addressing system and data related errors.
Work with Platform Aggregators and Vendors to maintain stability across SA and MAH Showmax platforms(web & App).
Conduct quality control protocols to reduce errors and improve the effectiveness of production systems.
Support the Senior Manager Digital Service with setting up real time monitoring capability and alerts.
Continuously improve performance metrics and monitoring with partners

Operational Activities

Identify potential business problems and respond, systematically through call logging and informing the relevant resolver teams.
Provide high quality operational and technical application and systems support to the customer care team and internal business functions.
Responsible for setting up first line monitoring and support for the Contact Centre stack.
Create diagnostic scripts and other aids per system e.g., simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.
Participate in deployment handover sessions for post implementation monitoring.
Be available to the SA and MAH Showmax business for systems support afterhours, weekends, and public holidays.
Responsible for driving business communications to stakeholders on platform downtimes using any business preferred medium.

Reporting

Responsible for setting up performance monitoring and reporting in line with the Business KPIs.
Manage operational reporting requirements delivery for new and existing solutions/enhancements.
Responsible for reporting on outages/potential incidents.
Provide the Care teams with monitoring insights for CSAT analysis.
Provide stability reporting daily, weekly, and monthly.

Qualifications Essential:

Diploma in computer science, information technology, or a related field
Degree advantageous

Experience:

3- 5 years’ experience in a similar role or IT service management /IT Service desk
Data analysis experience
Proven track record inRequirements management
Knowledge of customer service reporting and monitoring
Previous or current experience working on a transactional or digital channels would be an advantage
Experience interfacing with senior leadership and managing business expectations
Exposure to real-world, experience in managing technical systems and teams
Previous experience with demand and crisis management
Experience in and knowledge of technical monitoring toolsets
Experience in taking command of work streams

Technical Competencies:

Basic understanding of the reporting tools i.e. PowerBI, Tableu
Incident Management
Data Analysis
Dashboard Creation and Visualization
Monitoring Tools
Automation and Scripting

Behavioral Competencies:

Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking

Senior Architect Decoder UI

Designation:	Senior Architect Decoder UI
Category:	Technology
Level:	Senior
Closing date:	10 Apr 2024
Position Type:	Permanent
Location:	MultiChoice Technology

Job Description:

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across 52 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:

Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
Pay Television: direct-to-home satellite and digital terrestrial television services;
SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Multichoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

Expand Pay TV, SVOD subscriber base and Advertising sales
Focus on investment and technology
Maintain a local approach
Provide quality service
Attract innovative and motivated employees

Purpose of the Position:

Provide Technical and Team Leadership for the UI Development Team with individual contribution responsibility to Develop the Complex Decoder Stack comprising of multiple inhouse and vendor components while delivering on a holistic satellite operator solution.
Collaborating with architects to design and deliver STB features and solutions for business requirements.
Process improvement initiatives for integration of STB and Head End software components
Training, coaching, mentorship, succession planning, recognition and retention planning.

Key Performance Objectives

Governance and Compliance:

Ensure enforcement of the Company processes and policies with team members
Adherence to the milestone driven hybrid process & policies applicable to the Decoder Development team.
Develop, enhance & enforce development processes & policies with team members and 3rd party software component vendors.

Operational Delivery:

Individually responsible for delivering on project requirements.
Assist UI Manager with formulation of the Development line function strategy.
Process Improvement initiative for Software Development across different platforms and different Technologies.
Team budget planning, recons & purchase orders
Lead integration strategies of different branches & dependency mapping activities for the various work packages of the release
Day to day leadership of team members across CFTs
Responsible for knowledge Transfer within the team (Presentations & documentation)
Assign team members to project teams based on the requirement for that project
Analyze the requirements of different work package and assist in product team with identifying requirements for a feature
Review work breakdown structure, estimation and risk identification and mitigation
Infrastructure requirements planning & tracking
Defect triage, engineering validation, technical recommendations (incl.
approach & focus) &lifecycle management
Responsible for FOSS execution and Reporting
Responsible for the quality of code delivery with process improvements and using Static code analysis and review tools
Evaluate Memory Management and ensuring Performance of the software within the benchmark
Handle Work package escalations from work packages

People Management:

Manage a team to ensure effective delivery of business unit objectives.
Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
Interview and recruit new members of the team.
Approve leave requests for team members and create leave plan to ensure adequate coverage.
When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
Resolve grievances raised by team members and escalate only if required.
Address poor performance of any team member through the formal Performance Improvement program and ensure that continued poor performance is appropriately dealt with.
Motivate team members and ensure that their efforts are recognized.

Qualifications

B.Sc (Electronic and/or Computer Engineering) or similar qualification
A Degree in Business Management or equivalent NQF Level 7 qualification would be preferred.
Post Graduate Degree advantageous

Experience

Typically, 8+ years of experience in a Consumer Electronic and Embedded Software Stack Development, Tools and Technologies, working through the Design, Development, Testing, Release cycle and Software delivery.
Solid experience in Java development for multiple platforms (Windows, Linux and embedded devices)
Strong experience in Core Java, Object Orientated principles and design patterns
Database Design and Management tools (SQLite, etc.).
Understanding of Video Streaming and Control Protocols (TCP/IP, UDP, RTP, RTMP, Multicast handling, RTSP, DIAL, SSDP, HTTP, HLS, WebRTC)
Nice to have experience in Embedded C/C++
Understanding of Web technologies, HTML, Javascript, CSS
Understanding of Video Encryption, Decryption, Multiplexing.
Nice to have understanding of Android TV
Leadership / Management experience
Experience of Performance Management and driving Team Efficiencies
Knowledge of Employee Relationship regulations/laws
Knowledge of Industry-wide best practices of Processes, Development Methodologies and Tools for Embedded Development

Technical Competencies

Sufficient knowledge of Project Management
Sufficient knowledge of Security & Software Compliances regulatory requirements
Sufficient experience with IT Infrastructure and Networks
Exposure to Finance, Procurement and Budgeting Systems
Proficiency of SDLC Tools, e.g. IBM Jazz, Jira, HP Quality Centre
Strong Knowledge of Mentoring and Leading Technical Teams
Strong Knowledge of various SDLC methodologies like Agile, Waterfall, Hybrid, DevOps etc.
Knowledge of Vendor Management for Local and Global Resources

Senior Finance Analyst

Designation:	Senior Finance Analyst
Category:	MultiChoice Africa Holdings
Level:
Closing date:	09 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Job Description:

Join Africa’s most loved storyteller!

Key Customers

MAH CFO, MAH Head of Finance, Group Finance Manager, MAH FMs, In-country FMs, Regional Finance Director, Finance Shared Service, Internal and External Auditors

Purpose of the Position:

This role is responsible for end to end management and coordination of the group reporting processes for the ROA (Rest of Africa) business. Manage the ROA group reporting team and provide reporting assistance to the in-county teams. Ensure efficient and accurate reporting of the consolidated ROA results to Multichoice Group (MCG) and provide historic financial information to key stakeholders as requested.

Key Performance Objectives

People management Effectively manage direct reports, ensure SMART objectives and performance is managed in accordance to company policy
Develop finance staff, through development plan that is effectively managed
- Group Reporting and AnalysisReview consolidated results of MAH BV Group and for other sub-consolidation groups, for actual monthly, interim reporting, year-end reporting
- Take responsibility for the group consolidated balance sheet and cash flow, including accounting for common control transactions
- Resolve MCG queries in relation to the HFM financial information
- Prepare MCG trading profit flash and month end results presentation, facilitate internal reviews and ensure timely submission to multichoice group
- Ensure the reporting timetable is adhered to, review and ensure month end heatmap represents true reflection of the output from each reporting entity
- Review in-country management packs, provides comments on the packs to countries, track improvement and quality of commentary
- Attend monthly finance meetings for results reviews with the ROA regions and ensure action points are addressed every month
- Assist in setting up group reporting controls to ensure accuracy and completeness of the numbers in HFM
- Review Pulse Deck and EXCO pack document for accuracy and ensure submission on time
- Review regional month end financials and share with the regional directors
- Maintain relationship and collaborate with Finance teams across countries, Corporate and Shared services
- Assist Corporate and in-country teams on resolution of accounting and finance issues
- Work on accounting and finance projects within the group

External Reporting

Assist the FM in managing internal and external auditors in terms of the group numbers ensuring compliance with MCG requirements
Prepare MCG statutory and supplementary financial packs, supporting schedules reports for half-year and full-year audits
Review in-country statutory and supplementary financial packs, ensure consistency and compliance with ROA audit instructions
Automation of working paper files (eg calculating of IFRS 2 charges) using macros and formula functions

Qualifications

CA (SA)

Experience

Minimum of 3 years post article relevant experience in a similar role
SAP system experience
Great Plains knowledge and experience
Solid HFM knowledge and experience
Technical knowledge of current IFRS updates
Advanced excel skills

Technical Competencies

Advanced knowledge in General Accounting & Reporting
Internal Controls
Tax Accounting
Exceptional attention to detail
Ability to prioritize to meet multiple deadlines
Ability to work under pressure in a fast-paced environment
Deadline driven
Interpersonal skills
Customer orientated
Knowledge of financial accounting theories and ability to apply them proficiently.
Technical knowledge of financial accounting systems, Process automation, and Business Intelligence and analytics tools.

Behavioral Competencies (List the key behavioral competencies)

Relationship Building
Persuading and Influence
Accountability
Teamwork
Perseverance
Motivating
Prioritisation
Analytical Thinking
Conflict Resolution
Decision Making
Holistic Thinking

Senior Finance Analyst: DStv Media Sales

Designation:	Senior Finance Analyst: DStv Media Sales
Category:	Group Finance
Level:
Closing date:	11 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Purpose of the Position:

Responsible for all DMS Financial reporting, accuracy of management reports, budgets and forecasts, and financial planning for this segment. Support the business unit in analysing and improving financial results.

Key Performance Objectives Tasks Perform Financial Planning and Analysis

§ Taking overall accountability for the finance management of the DStv Media Sales (Pty) Ltd

§ Provide guidance and facilitate the target setting, budget and forecast processes for assigned divisions and/or regions and ensure it aligns with MCG objectives

§ Present and provide final budgets/forecasts to MultiChoice SA executive team

§ Attend business partner management meetings to present finance results

§ Review and submit consolidated 24-month Treasury cash flow forecasts

§ Review and submit consolidated 24-month rolling forecasts of the Income Statement, Balance Sheet and Cash flow statement

§ Proactively partner with the business to identify and evaluate opportunities to improve bottom line business performance and ensure that change initiatives are implemented

§ Provide meaningful ad hoc financial analysis as required

§ Attend monthly finance meetings for results review

§ Policy compliance custodian for the division

Business partnering requirement

§ Support the business from a finance perspective and specific company initiatives;

§ Cost and cash flow control on various projects

§ Accountability for and management of strategic finance projects as determined by the Head of Finance, including optimization of internal finance process to achieve efficient and effective processes and internal control.

§ Ad hoc projects that arise on a continuing basis

§ Conduct business studies on past, future and comparative performance and develop forecast models

§ Return on investment calculations/advice on investment decisions

§ Financial project management

§ Identification and reporting on ad revenue redistribution to M-Net, SuperSport, MultiChoice and Connected Video

Finance Support and General Accounting operations and External Reporting

§ Responsible for the notes and commentary to External Reporting and Statutory Financials

§ Responsible for managing AFS preparation by external consultants and review of AFS before sign off by leadership

§ Responsible for preparing the BEE Consolidated scorecard for legal entities

§ Responsible for preparing information that will be sent to the Regulators

§ Consult with the Shared Services Central Accounting team to prepare and assist with internal and statutory audits

§ Responsible for ensuring the accounting records correctly reflect the results of the business unit’s financial performance, IS, BS & CF

§ Adhere to reporting deadlines including month end; forecasts; budgets; half-year and year-end

§ Review/prepare schedules reports for half-year and full-year audits/packs

§ Review related month-end calculations as well as entries for accruals and provisions

§ Review monthly tax schedules for accuracy and completeness

§ Initiation and approval of SGA expenses to confirm validity and availability of budget

People management

§ Oversee the activities of the team to ensure effective delivery of business outcomes

§ Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital

§ Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met

§ When required, initiate disciplinary processes for team members calling on support from Human Capital when required

§ Resolve grievances raised by team members and escalate only if required

§ Develop a high performing team by embedding formal performance management process using Iperform system and informal coaching. Encourage frequent knowledge sharing between team members

§ Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with

§ Motivate team members and ensure that their efforts are recognised.

Qualifications

§ CA (SA) / CIMA

Experience / Skills

§ Has minimum 8 years of experience post qualification

§ Sound knowledge of IFRS; transfer pricing and withholding tax

§ Experience managing a minimum of 2 people

§ Hands-on experience with financial and statistical software

§ Experience working with teams in Africa will be an advantage

Technical Competencies

§ Advanced Excel skills (creating spreadsheets and using advanced formulas)

§ Familiarity with finance databases

§ Excellent analytical skills

§ Ability to present financial data using detailed reports and charts

§ Demonstrable strategic thinking skills

§ Confidentiality in handling sensitive financial information

§ Good communication, presentation skills;

§ A team player is cooperative;

§ Is a coach for his team, people manager;

§ Structured, agile, results oriented, customer focused;

§ Acts with integrity and fairness and high standards of accountability;

§ SAP system experience;

Behavioral Competencies

§ Relationship Building

§ Conflict Resolution

§ Decision Making

§ Critical Appraisal

§ Holistic Thinking

§ Persuading & Influence

§ Coaching

Senior Programme Risk Assurance specialist

Designation:	Senior Programme Risk Assurance specialist
Category:	Group Finance
Level:
Closing date:	11 Apr 2024
Position Type:	Permanent
Location:	MultiChoice City

Key Customers

Internal: Business Transformation Office and Programme Management Office

External

Service Providers

Purpose of the Position

The Senior Programme Risk Assurance specialist is responsible for providing comprehensive oversight and assurance for programmes and projects within the organization, reporting directly to the MCSA Senior Risk and Compliance Manager. This involves ensuring adherence to established risk and project management standards, frameworks, and methodologies across the Group. The specialist will contribute to the development and scrutiny of programme and project decisions, changes, and documentation, supporting Programme and Project Teams. Additionally, the role involves cultivating and managing relationships to ensure alignment with the Enterprise Risk framework, the department’s strategy and annual risk plan.

Key Performance Objectives

Tasks

Operational delivery

Planning:

Contribute to the development of the Risk Plan, and translation into operational plans for each of the programmes or projects.
Conduct operational/Technical planning.
Implement practically the risk methodology in the execution of assurance work.
Programme and Project Assurance support Provide an objective and independent review of specific risks that could adversely impact the project’s successful completion and an assessment of the organisation’s actions to mitigate those risks.
Review and provide input into the operating effectiveness of the programme’s governance framework (i.e. business case, charter, role out plan etc.)
Review and provide input into the operating effectiveness of structures and controls to facilitate management of organisational resources in order to successfully complete projects
Support user access security and segregation of duties processes and solutions (e.g. design, testing, implementation and support).
Maintain operational effectiveness of key delivery processes such as: data migration, testing, cutover, training and change management.
Conduct a review of system documentation to ensure adequacy of controls in line with requirements and its testing adequacy.
Provide assessment against predefined set of success criteria and good practices

Programme specific:

Assist in the creation of the Assurance Plan for the transformation programme.
Coaching team members and reviewing their work on an adhoc basis where additional resources are used for a project/programme (not direct reports)
Driving continuous feedback on reviews and within the program.
Maintain relationships across the programme, IPA and IAS.
Provide feedback on the programme/project to the senior risk and compliance managers in MCSA and RoA and IAS on a regular basis.
Provide feedback to the programme on observations noted or improvements made/required.
Encourage and include IAS – IT team in conversations that will impact them going forward.
Understand area of review assigned to the incumbent – ongoing/continuous assurance and deep dive areas.
Compile assurance approach/Ways of Working for specific review area
Perform reviews for adequacy and effectiveness (and if requested, compilation of detailed reports on the areas of review)
Periodic reporting on observations identified in incumbent’s areas of review (based on adequacy, effectiveness or continuous monitoring) that will form part of the programme’s Pulse Report. Report frequency to be determined but includes and is not limited to weekly, monthly, quarterly, into different forums.
Peer Review team members’ observations before they are included in the mandated reporting
Conduct quality reviews of all packs prepared for submission into various governance committees

Risk and Compliance

Provide operational support to the risk staff and management
Conduct Assurance planning and practical use of project management practices to manage the assurance work.
Participate in various governance forums
Execute fieldwork
Collaborate with the support team to draft, presentations for the monthly Governance forum and Finance Exco meetings.
Draft a programme/project update for the quarterly risk committee documentation, for review prior to submission to the Company Secretary

Stakeholder Management

Proactively build and maintain effective business relationships with all internal and external stakeholders, to become a credible and trusted advisor and business partner.
Represent the risk and compliance function to internal or external customers.
Facilitate engagement and information sharing sessions amongst peers and stakeholders to achieve synergies across business areas, as well as the wider Group.
Ensure thorough understanding of the business environment, strategy, challenges and risks as well as prevailing legislation, to ensure GIA strategy and service offerings are aligned.
Collaborate with management, define what value risk and compliance can offer the BUs/Group and what KPIs to monitor and reflect on a monthly basis.

Assessments and reviews

Provide a broad range of outputs focused on business transformation programmes to assess, recommend, and deliver assurance services related to processes, risks, controls, principles, and methodologies that establish program and/or project successes. These typically are:

Project Risk Assessments, Audits, and Health-Checks
Pre, Post, & Go-Live Assessments
Project Governance Reviews
Project Quality Assurance
Program/Project Management Office (PMO) Implementation and Delivery
PMO Effectiveness Assessments
Benefits Realization Assessments
Project Management Training
Program and Project Management Oversight
Audit programmes
Regular reporting input to the governance bodies such as programme committees, audit committees
Continuous inputs into improvement to the Independent Programme Assurance process

Qualifications

A relevant tertiary qualification is essential, i.e. BA or BS Management Information Systems, Computer Science, Engineering or BCom Internal Auditing
Accreditation is essential such i.e. CISA, CIA, CRISK, CA(SA)
MCom Computer Auditing or another masters or post graduate degree will be advantegous
Project Management certification is advantageous, i.e. Prince2, PMBOK, Agile, Project ManagementProfessional (PMP), Certified in the Governance of Enterprise IT (CGEIT) or equivalent

Experience

5- 8 years’ experience in Program/Project Management, Assurance and/or Consulting experience
IT Audit experience is advantageous
Data analytics advantageous
Familiarity within the Media and Entertainment industry, demonstrate an understanding of specific risk factors and regulatory requirements.
Experience in providing assurance over programmes and projects, including reviewing documentation, assessing decisions, and ensuring compliance with standards and frameworks.
Demonstrated experience in managing projects through their lifecycle, including planning, execution, monitoring, and closure

Technical Competencies

Behavioural Competencies

Understand the business environment and processes
Understand stakeholder needs and value-add
Programme/project assurance
Risk assurance and management
Quality assurance
Continuous improvement
Good working knowledge of Microsoft Office tools
Report-writing skill
Knowledge of progamme management frameworks e.g. PMI, Agile, Prince 2, MSP etc.
Knowledge of IT frameworks e.g. COBIT, ITIL etc.
Strategic ability
Business acumen
Innovative thinking
Building relationships, collaborating and influencing others
Customer focus
Managing complexity
Holistic and critical/analytical thinking
Results oriented with a strong deadline focus
Flexible and open to change and innovation
Strong conflict management skills
Strong negotiation and problem-solving skills
Strong attention to detail
Ability to work independently
Conflict Resolution
Decision Making
Critical Appraisal
Coaching

Click here to apply

All the best with your applications.

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Senior Finance Analyst: DStv Media Sales

Business partnering requirement

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People management

Experience / Skills

Technical Competencies

Behavioral Competencies

Senior Programme Risk Assurance specialist

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