Alexforbes Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

1. Legal Advisor
2. Lead : Sustainability
3. Actuarial Product Development Specialist
4. Actuarial Analyst
5. Business Development Manager
6. Healthcare Consultant
7. Risk Auditor
8. Regional Executive
9. Principal Investment Consultant
10. Forensic Auditor
11. Quality Assurance Specialist
12. Junior Accountant
13.  Fund Installations and Configuration Specialist

Legal Advisor

Category:	Govern Legal Compliance & Sustain – OF5302
Posted by:	Alexander Forbes
Posted on:	06 Mar 2024
Closing date:	12 Apr 2024
Location:	Sandton

Purpose of the Job:

To provide comprehensive legal solutions to employee benefit clients and the business with the aim of ensuring compliance to legal requirements and minimizing risk of non-compliance.

Overview:

The Legal Advisor will be responsible for providing general and specialist legal services to the business and its clients as follows:

• General legal and pensions law queries, insurance, compliance and investments,
• General legal and pensions law queries for Southern Africa
• Responding to Pension Fund Adjudicator and Ombudsman cases
• Drafting and vetting contracts and service level agreements
• Assist and support senior legal advisors with research and complex legal matters and projects.
• Writing publications for internal and external use
• Actioning court documents and communicating with external attorneys.

Minimum requirements:

• Essential: 3 year degree/ diploma (Honours/BProc)
• Desirable: Articled Attorney, LLB
• Financial Services background 
• Intermediary skills of employee benefits is essential
• Business writing skills
• Communication
• Analytical skills
• Resilience and coping with stress
• Decisiveness
• Computer literacy

Lead : Sustainability

Category:	Govern Legal Compliance & Sustain – OF5302
Posted by:	Alexander Forbes
Posted on:	19 Mar 2024
Closing date:	11 Apr 2024
Location:	Sandton

Purpose of the Job:

• Providing specialist support to the Head of Sustainability and responsible executive. • Participation in the work of the Alexfobes Impact Centre of Excellence core team. • Providing specialist support, insights, and guidance to professionals and sustainability champions within each business unit across the organisation. Including tracking activities and collaborating with each business unit, to ensure that sustainability-related activities at a business unit level are aligned with Group level policies and positions. • Ensure that best practice approaches and pockets of excellence found across the business are highlighted and utilised in other areas of the business, where appropriate. • Providing specialist support, insights, and guidance to other Group level functions (for example, legal, compliance, finance teams). • Providing specialist support, insight and guidance to clients. • Providing specialist support, insight and guidance as part of new business development activities • Providing specialist support, insights, and guidance to the Group Sustainability Committee, Executive Committee, Social Ethics and Transformation Committee and Group Board, as and when required. • Engaging and managing specialist external consultants and service providers. • Development and delivery of sustainability-related training as and when required. • Undertaking research and producing relevant thought leadership material. • Representing Alexforbes in relevant industry/topical forums and at conferences, as and when required.

Overview:

Strategy, Policies and Procedures

• Support the evolution and implementation of the Group-wide sustainability strategy and support monitoring the content of this strategy to ensure that it is aligned with evolving best-in-class thinking. 
• Manage the development of policies and procedures to enable the implementation of sustainability-related activities, as and when needed.
• Drive the implementation and adoption of such policies and procedures, as and when needed. 
• Manage processes aimed at ensuring that policies and procedures, under the responsibility of other process owners, are updated on a regular basis and are in line with sustainability best practice.
• Monitor and analyse emerging sustainability-related legislation, regulation, policies and best practice methodologies and ensure sufficient awareness of these by internal teams 
• Participate in external sustainability-related forums (e.g. regulatory consultations, industry body consultations, best practice groups), as and when required.

Support sustainability-related work across the Group, including:

• Support and manage sustainability matters at a Group level, reporting to the Head: Sustainability.
• Support the identification, initiation, delivery and management of Group-wide sustainability-related workstreams in line with Group sustainability strategy, and lead identified workstreams as needed.
• Provide specialist support, insight, and guidance to sustainability professionals, sustainability champions and professionals within each business unit.
• Manage specialist external consultants and service providers, when required.
• Provide specialist advisory and consulting support to clients, as and when required.
• Support and co-ordinate the development and roll out of sustainability training programmes, as and when required.
• Support, develop and manage content for sustainability-related client and broader stakeholder communications, including but not limited to the Group Integrated Annual Report

Design and implement standards, policies and procedures for the management of sustainability that are best in class:

• Contribute towards futureproofing of the Company and its service offerings (innovation, research, guidance and implementation).
• Development of internal reports on sustainability-related matters and associated workstreams.
• Monitor developments in relevant and material sustainability topics, both local and international and support the communication of pertinent developments to key internal and external stakeholders.

Requirements:

• A minimum of 8 years of experience in a sustainability-related role within a commercial environment.
• An Honors or Master’s degree in a relevant field (a combination of sustainability, financial or commerce qualifications would be an advantage).
• Additional qualifications would be an advantage.
• Experience in the financial services industry.
• Experience in consulting/advisory. 
• Experience in employee benefits would be an advantage.
• Experience in working in complex environments with multiple stakeholder groups.
• Ability to travel for work-related purposes, as and when required.

Actuarial Product Development Specialist

Category:	Product Development – OF4301
Posted by:	Alexander Forbes
Posted on:	28 Feb 2024
Closing date:	19 Apr 2024

Purpose of the Job:

Conceptualize, design, develop and price products and solutions to achieve strategic objectives. Responsible for evaluating, conducting research, commercial & business analysis, to inform the strategic decision making across Alexforbes under the supervision of the Head: Product Development and Head: Group Product Development. The role provides technical support within the team focusing on product development, advice framework development and research. This could include, amongst other things:

Overview:

• Research and Data driven Analysis to develop business solutions
• Commercial & Business Analysis
• Business Integration and Stakeholder management
• TFC

• Participate in conceptual solution design process to make recommendations on proposed product initiatives and enhancements.
• Manage build and implementation of product initiatives for both the individual and institutional business areas in line with agreed product frameworks.
• Conduct cost-benefit analysis of product initiatives.
• Assist with automation and technological enhancement of pricing models, actuarial calculators and tools across business units.
• Provide technical support on streamlining and rationalisation of products across business units.
• Provide technical input where required to support product initiatives.
• Provide technical work around advice framework and product marketing initiatives.
• Product thought leadership articles for company and industry.
• Conduct data analyses, research on competitors and analyse emerging business trends.
• Keep abreast of legislative framework and relevant developments.
• Identify scope for new product initiatives in changing retirement and social benefit landscape to formulate solutions around insufficient savings, participation and coverage in compulsory and discretionary savings solutions.
• Product pricing, mapping and business analysis
• Understand client needs and consider appropriate value proposition
• Conduct feasibility study of business unit needs and interrogate results
• Own and follow the approved product development process
• Create a product pricing and mapping data base
• Data analysis, conducting necessary member and employer research
• Assistance with structuring solutions, and work as required in product development
• Assist with calculations, modelling and analysis to support new product design, design of consulting framework, analysis of experience and testing new regulatory implications
• Participate and contribute toward idea generation and debate for new products and advice
• Assistance in the conceptualization of products and development of business cases
• Assistance with implementation of new products and liaising with other teams involved in delivering new products
• Required to do a lot of collaborative work with other team members and other divisions within the business

Requirements

• Relevant Degree/ Tertiary Qualification and Post Graduate Qualifications
• Recently qualified actuary / student member of Actuarial Society of South Africa with good progress towards finalizing actuarial subjects.
• At least 3 years of retirement industry experience
• Knowledge of employee benefits, compulsory and discretionary savings products
• Experience in individual (retail) products will be advantageous
• Position requires a relevant actuarial education and a strong academic record. Candidates with retail (discretionary savings product), compulsory retirement funding or related investment experience will be given priority. Financial acumen is important.
• Level of responsibility allocated and expected strategic input will be adjusted according to the level of experience of the candidate.
• Relevant Product management and development experience will be advantageous.

Actuarial Analyst

Category:	OUTvest Data & Actuarial
Posted by:	Alexander Forbes
Posted on:	20 Feb 2024
Closing date:	12 Apr 2024
Location:	Sandton

Purpose of the Job:

This role is ideal for someone who thrives in an agile environment and is eager to see the tangible impact of their work across the full development cycle within a small collaborative team with a wide range of responsibilities

Overview:

• Utilise advanced programming skills to analyse and interpret complex datasets.
• Develop and refine statistical models and algorithms, employing languages such as R, Python, SQL, or C#, to ensure our financial planning and investment strategies are centred around our clients and driven by data.
• Participate actively in all phases of the product development cycle, from conceptualisation to deployment and management, ensuring solutions are aligned with client needs.
• Collaborate closely with a compact, agile team, contributing to a collaborative environment where each member’s input is valued and has a significant impact.
• Communicate complex data findings in a clear and compelling manner, informing strategic decisions, and enhancing our client-focused service delivery.
• Stay abreast of industry trends, continuously seeking innovative methods to refine our offerings and heighten client satisfaction.

Qualifications: 

• Bachelor’s or postgraduate degree in Data Science, Actuarial Science, Statistics, Mathematics, Computer Science, or a related field.
• A minimum of 1 to 2 years of relevant experience, with a solid grounding in a data science or actuarial role within the financial sector.
• Proficiency in programming languages such as R, Python, SQL, and C#, with a passion for harnessing these skills to ddress complex, client-focused challenges.
• Experience with data visualisation tools like Power BI and/or actuarial software.
• Excellent analytical, problem-solving, and communication skills.
• A proactive, adaptable approach, ready to take on the multifaceted challenges of a startup environment.

Business Development Manager

Category:	Product Management – OF4302
Posted by:	Alexander Forbes
Posted on:	09 Apr 2024
Closing date:	16 Apr 2024
Location:	Durban

Purpose of the Job:

Ensuring the day-to-day servicing of internal and external advisers. Initiating new and building on existing adviser / broker relationships. Driving new business and maintaining existing business through a determined servicing culture. Taking end-to-end responsibility for a growing portfolio of financial advisers and their clients. To implement strategies that create product awareness amongst advisers. The overall approach is to deliver best of breed solutions to advisers and, therefore, their clients to secure a lifetime of financial wellbeing whilst achieving revenue and growth targets in line with planned budgets of the organization. Responsible for the active marketing and sales of the retail business’ products to financial advisers. Service advisers upon requests for quotations, transactional information, and marketing material. This is a Durban based role and the candidate must reside in Durban and be able to travel.

Overview:

Strategy alignment 

To implement the AF strategic objectives. This includes:

• Growing the awareness of products for members in corporates and adviser bases.
• Contribute to new business strategies, marketing and communication processes and client services to improve understanding and acceptance of retail products and retail investments in the advised market
• Collaborate with various stakeholders
• Continuously monitor quality standards and resolve issues speedily to enhance client service delivery
• Provide technical support on product and investment related matters to internal stakeholders, and advisers

Output:

• Improved member and adviser understanding of retail products and retail investments
• Growth and retention in member and adviser support
• Improved NPS scores

Sales and revenue 

To grow product sales and increase revenue by:

• Provide support to consulting with respect to retail products being marketed to employers or retirement funds, for sale to their employees or members respectively
• Ensure effective training and awareness of all AF Default solutions internally
• Ensure advisers and consultants are equipped with insight and tools to present the retail products and retail investments to clients
• Continuously evaluate advisor and client experience, to ensure that the most up- to-date approaches are being utilized

Output:

• Increase in New business numbers
• Increase in capture rates
• Improved asset accumulation

Retail Servicing            

• To provide retail servicing and develop sustainable operating processes and procedures, that ensure longevity and profitability
• Ensure service delivery features product intent, and aligns with Treating Customers Fairly objectives
• Ensure efficient business processes that attract advisers and members to products, including campaign management
• Work in collaboration with the respective product houses to improve the overall positioning and client experience for default solutions
• Participate in the retail product development process, providing feedback from member and adviser engagements

Requirements & Qualifications:

• 5 -10 years financial services industry experience, specifically in sales / product roles
• Post-graduate diploma in financial planning
• BCom Finance / BCom Marketing
• Certified Financial Planner (CFP) – advantageous but not required
• Sound knowledge of the retirements industry
• Advanced knowledge of selling skills and techniques
• Planning and organizational skills
• Strong communication
• Strong business acumen
• Skilled in advanced relationship building.
• Own vehicle with valid driver’s license.

Healthcare Consultant

Category:	Health Consulting – OF2301
Posted by:	Alexander Forbes
Posted on:	24 Jan 2024
Closing date:	30 Apr 2024
Location:	Sandton

Purpose of the Job:

The purpose of the job is to implement, manage and monitor the healthcare strategy for clients, ensure client retention, provide professional and exceptional quality of service at all times as per agreed service level agreement. In conjunction with Consulting Manager provide strategy for expansion on uncovered membership, as well as identify new business opportunities and secure the additional revenue. Keep abreast of developments in industry and share these with clients. Effectively run own portfolio of clients with guidance from the Consulting Manager

Overview:

Financial

• Maintaining existing client base 
• Ensuring services offered to clients and that are signed off by Consulting Manager do not exceed income as per P&L
• Identify new business opportunities, growth, new business and cross selling opportunities within client base
• Promote cross-selling initiatives within AF 
• Updating Consulting Manager on changes to client base
• Notify Consulting Manager and compliance officer on errors/omissions that may lead to AFH being held accountable
• Manage costs within your control, including costs relating to travel, accommodation, telephone and printing.
• Ensuring confirmation of income is done quarterly for all clients 
• Notifying Consulting Manager of expenses to be incurred
• Managing client wellness fund budget where applicable

Clients

In consultation with Consulting Manager

Consulting and reporting

• Preparing and presenting changes to the client’s current medical scheme that could affect them as an employer as well as their individual employees. 
• Provide advice to the employer pertaining to benefits, legislation and pending changes which could impact on each particular scheme.
• Ensure that the client’s health care arrangements remain competitive and cost effective and appropriate for the client and the profile of employees.
• Negotiating on behalf of employers with schemes (window periods, reviewing of underwriting status)
• Planning and implementing Health/Wellness Days
• Monitoring and ensuring resolution of client queries and the checking and processing of new member application forms, sent to the service hub 
• Monitoring of tracking report regarding outstanding member application forms
• Compile all client reports, Year End Feedback report, Mid Year Report, Market Review, Review of Health care policy and subsidy review.

In consultation with Consulting Manager – Consulting and reporting:

• Preparing and presenting changes to the client’s current medical scheme that could affect them as an employer as well as their individual employees.
• Provide advice to the employer pertaining to benefits, legislation and pending changes which could impact on each particular scheme.
• Ensure that the client’s health care arrangements remain competitive and cost effective and appropriate for the client and the profile of employees.
• Negotiating on behalf of employers with schemes (window periods, reviewing of underwriting status)
• Planning and implementing Health/Wellness Days
• Monitoring and ensuring resolution of client queries and the checking and processing of new member application forms, sent to the service hub
• Monitoring of tracking report regarding outstanding member application forms
• Compile all client reports, Year End Feedback report, Mid Year Report, Market Review, Review of Health care policy and subsidy review.

Communication and training:

• Compilation of HR Packs, induction presentations, creating and customizing presentations for client’s specific needs.
• Facilitating the setup of intranet sites as and when required
• Compilation and distribution of member communication relating to year end, intervention letters and scheme changes 
• Conducting presentations and workshops for employer contacts, members and employees at year end and during the year as needed.  Distribution of induction material
• Management of client email queries and incoming telephone calls and ensuring resolution
• Daily communication and correspondence with clients, both formal and informal

Billing:

• Facilitation of billing reconciliations if required by client
• Provide payroll contact training as and when required and maintain relationships

Meetings:

• Drafting and circulation of minutes after each meeting to company contacts.  Minutes must be signed off by client prior to filing
• Ensuring tasks assigned on minutes are completed in agreed timeframe and to clients satisfaction 
• Management of client expectations, maintaining pro-active relationships and remaining client focused at all times

Compliance to internal processes

• Adherence to compliance as set out in company compliance manual and consultants manual
• Act as the interface between member and client
• Compile and agree on Year Planner with client and ensuring that services offered are met.
• Complying to delivering service and commitments to the client thus building maintaining a trust relationship with client 
• Act as the interface between the client and third parties i.e. schemes, council etc.
• Internal office administration i.e. ongoing updating of client data bases/client activity list, distribution lists, Quarterly Magazines, Newsletters, etc.
• Ensuring that relevant invitations are extended to the correct contact people 
  – i.e. Hot Topics, Employer Seminars, and CEO Breakfasts etc. are extended and issued and followed up on timorously to clients. Keeping Senior Consultants informed of all developments within the client base.
• General administration, filing and updating on Sharepoint. Electronic storing of minutes, FNA, file notes and reports etc. 
• Adhering to scheme champion protocols and guidelines  
• Updating of complaints and gift register

Project Management

• Contribution to business development/projects/initiatives
• Year end project planning participation including the preparation of client communication, presentations conducted and reports presented

People:

Self-development

• Maintain knowledge, and keep abreast of changes, in the medical schemes’ industry.
• Attend required internal forums and training courses.
• Maintaining necessary NQF Level credits
• Alignment with a senior person for advice and assistance (not necessarily consulting manager) for mentorship.

Education and Experience:

• Relevant Bachelor’s Degree or equivalent or 3 year diploma
• FAIS Accredited (120 Credits NQF Level 5) 3 year degree/diploma – Desirable
• Specific subjects required in qualification Long Term Category A,  Short Term Personal Lines, Health Benefits – Essential
• Passed Regulatory Exams 
• 3 years’ experience in Healthcare Industry
• 2 years’ experience in consulting to clients in a healthcare brokerage
• Healthcare Industry, Product and legislative knowledge
• Client management knowledge
• Must be fluent in Afrikaans
• Driver’s license – essential,  willing to travel

Professional Membership or Registration

• CMS
• FSB 

Risk Auditor

Category:	Ops & Admin – OF6310
Posted by:	Alexander Forbes
Posted on:	10 Apr 2024
Closing date:	19 Apr 2024
Location:	Sandton

Purpose of the Job:

1. Identify areas of operational risk and performs necessary reviews in order to understand and mitigate risk 2. Plans, executes, concludes and reports on operational based risk reviews 3. Performing trend analysis 4. Perform ad-hoc projects 5. Administer and support business on Error & Omission (E&O) cases 6. Perform project work that might include the following: 1. Flash audits of high-risk areas 2. Monitoring of the dashboard and identifying emerging risks from dashboard 3. Co-ordination of group internal audit findings (including obtaining comments for audit findings), group compliance findings and external audit findings (ISAE3402) 4. Co-ordinate and respond to investigations conducted by the FSCA on our licenses across CSBO, Ops and Admin, and any other areas as may be directed; 5. Maintain all trackers (group, compliance, external audit) 6. Maintain E&O registers Evaluate risks, whether inherent or emerging risks from a variety of sources

Overview:

Education

• Matric – Essential
• Relevant Degree / Tertiary Qualification in risk methodology, auditing and accounting Recommended

Experience required

• Risk experience in a financial services entity and/or Auditing and/or  experience a pre-requisite – 3 years experience
• Knowledge of pension funds – Essential

Key performance areas

Risk reviews – Review processes to ensure adherence to controls, report and follow up on action items

• Completed by deadline
• Completed with the required Quality requirements
• Keep control of outstanding findings and follow through to closure by agreed deadline

E&O management – Effective management of E&O process to ensure timely closure of E&Os and timely closure of action items from sign-off meeting

• Stats completed by deadline
• Completed with the required Quality requirements
• Regular follow ups with business and accountability enforced
• Keep control of outstanding E&Os and action items and follow through to closure by agreed deadline

Effective project execution – improve risk, control and/or efficiencies

• Participation and involvement in projects
• Completed by deadline
• Completed with the required Quality requirements

Risk monitoring – Monitor processes to ensure adherence to controls, report and follow up on action items

• Completed by deadline
• Completed with the required Quality requirements
• Keep control of outstanding findings and follow through to closure by agreed deadline

Competencies required

Business skills

• Understanding of business processes
• Understanding financial services industry
• Understanding of Retirement funds
• Project management

Functional skills

• Risk Management
• Operational Risk

Leadership skills

• Willingness to learn
• Posture toward being solution focused
• Take initiative

People skills

• Relationship building
• Good Communication skills

Core competencies

• Analytical skills
• Internal audit
• Internal Controls
• Accountability

Regional Executive

Category:	Health Consulting – OF2301
Posted by:	Alexander Forbes
Posted on:	18 Mar 2024
Closing date:	19 Apr 2024
Location:	Cape Town

Purpose of the Job:

Reporting to the Managing Executive/ Head of AF Health, the Regional Executive will be responsible for the management, implementation and execution of the health business strategy, implementation of and alignment to the overall Group Client strategy, enable the achievement of Group budgets and targets and build and maintain lasting relationships both internally and externally. This role will be responsible for driving and ensuring continuous profitability and growth of the Regional Area/Branch through the servicing of clients, the development of effective client servicing teams and driving strategic Group initiatives whilst ensuring the adherence to all governance and risk management standards. This role will also include the management of the health in-sourced sales team

Overview:

• Contribute to formalising and implementing the defined servicing and strategic model including the value proposition
• Drive continuous growth in Regional branch revenue
• Ensuring the retainer fees and commission are received in accordance with SLA
• Target projects and opportunities where billing opportunities exist
• Effective management of management of portfolio profitability
• Ensuring all client portfolios are running smoothly and all action items are dealt with timeously
• Owns self & career development; has development plan; actively reinforces strengths and seeks out challenges to improve areas of improvement.
• Effective management of the branch
• Health client segmentation
• Contribute to determination of service model and best practice
• Profitable and sustainable key account model
• Build and implement key client strategy

People Strategy and Management

• Implement and communicate the strategy
• Contribute to building and executing the development of the Regional team
• Drive accreditation and professionalism
• Mentorship and leadership
• Seeks and acts on constructive performance feedback
• Subordinates have up to date development plans and receive regular performance feedback

Key Client Management

• Implement a key client strategy, aligned to AF Group for the Region
• Manage portfolio of key client accounts
• Define and implement service delivery – client plans, Group client profitability, servicing requirements
• Develop, contribute to and implement Regional and Business value proposition internally and externally
• Participation in technical and strategic working committees within business in formalising best practice approach
• Management and ensuring service delivery of Group business units to portfolio of key clients
• Undertake the day to day planning and management of the key clients and plans
• Ensure the formulation and implementation of client business plans
• Ensure that opportunities for development of the business are identified and executed
• Direct contribution to the attainment of business client solution objectives
• Manage and plan the expansion of key client accounts on a long term basis
• Develop and communicate value proposition and offering
• Collaboration with Group business units

Business Development

• Formalise and implement retention and acquisition business strategy for portfolio of key clients within the Region
• Collaborate with all Group business units. Communicate value proposition and offering
• Collaborate with business units in identifying, developing and implementing solutions for portfolio of key clients
• Participate in client solution development and implementation
• New business acquisition across Group business lines to drive Group profitability
• Manage and Support the Health New Business Team and Support the wider Group New Business Team

Internal Operations Governance and Compliance

• Implement effective operating model within the Regional business (account management, specialist support, etc.)
• Compliant and well governed business unit
• Ensure adherence to regulatory and internal business requirements and processes
• Contribute to effective identification management and mitigation of business risks
• Promote good corporate governance Ensure compliance to statutory and industry regulations and directives

Performance Management

Defined and implemented detailed business score card and performance contracting

Budget Setting, Financial Management and Forecasting

• Setting of budgets and targets for the Region
• Evaluating and monitoring of progress towards achievement of budgets and targets
• Management of revenue and expense targets
• Implementing and assessing action plans towards attaining budgets and targets set
• Collaborate with Group business units in aligning client strategy and business unit objectives
• Support aligning budgeting to strategic plans and initiatives
• Delivery against targeted Group initiatives
• Effective forecasting
• Ensure the contribution to challenging but realistic budgets in order to achieve desired objectives
• Manage costs and expenses
• Ensuring the penetration of employer solutions into existing and new clients
• Developing current business into larger business

Leadership, Staff Engagement and Talent Management

• Contribute to building and maintaining a market leading professional Regional team
• Implement a performance driven culture to deliver on business objectives
• Build and contribute to the culture of the business
• Lead influence and engender the appropriate behaviour character and temperament for success

Key Stakeholder Engagement

• Internal stakeholder engagement
• External stakeholder engagement (e.g. Regulators, industry bodies, professional associations etc.)
• Communicate with stakeholders to ensure mutual understanding on issues that impact business
• Inform stakeholders of plans or strategy through various channels
• Receive feedback from stakeholders
• Develop and maintain healthy relations with all key stakeholders

Requirements

• Undergraduate and post-graduate degree with relevant professional qualification
• FAIS Compliant (Key Individual – preferable)
• Class of Business & CPD’s
• 5- 7 years’ senior management experience with at least 5 years in the Health and Employee Benefits industry
• Thorough understanding of the Health Industry, related Governance, legal and risk management standards, products, legislation, and requirements of the functional area.
• Thorough understanding of the Strategic and Operational business requirements aligned to the Industry, Region and Client Portfolios.
• 7 -10 years’ experience, 5 of which must be client servicing, consulting or managing a portfolio of clients, and at least 2 in a People/Team Management and new business.
• Geographic Location: Western Cape (preference) or KZN

Principal Investment Consultant

Category:	Investments Consulting – OF2302
Posted by:	Alexander Forbes
Posted on:	25 Mar 2024
Closing date:	17 Apr 2024
Location:	Sandton

Purpose of the Job:

• To keep and grow clients by being the trusted advisor that delivers impartial, expert investment advice in a professional manner ensuring at all times that Alexforbes’ standards are maintained and best advice is adhered to • To implement the advice-led investment consulting process and to drive the philosophy internally and externally, taking appropriate best advice in-house solutions to clients where applicable and appropriate with demonstrable value-add to the client • To ensure client satisfaction by providing quality service through co-ordinating all internal and external contacts. • To manage and grow a profitable portfolio of clients and manage clients at risk • To influence, challenge and shape investment thinking within the business and industry. • To assist in the development of junior staff

Overview:

Key Performance Area:

Client Responsibilities:

• Provide investment advice pertaining to client’s specific needs and in accordance with the advice-led investment consulting framework and FAIS
• To be the lead consultant to clients covering responsibilities such as:
• Governance
• Ensure all client investment strategies are aligned to Alexander Forbes best advice
• Portfolio construction including asset allocation (interpretation of modelling with ALM specialist’s assistance), application of the reference portfolio framework, asset manager selection and blending
• Interpretation of performance reports
• Presenting investment strategies and performance to clients
• Compile comprehensive consulting reports for clients on investment-related matters
• Keep clients updated with developments in the investment market.
• Perform investment performance presentations, workshops, trustee training as and when required
• Lead discussions on ESG
• Assist the client in assessing unlisted investment opportunities
• Manage investment component of trustee meetings
• Secretarial functions relating to agenda packs, meeting attendance and minutes where required
• Effective verbal and written communication to internal and external parties
• Ensure timeous response to client queries and requests
• Ensure that standard documents, such as quarterly reports, surveys, records of advice etc, are issued timeously to clients.
• Co-ordinate the entire workflow process for servicing the client portfolio by managing the work of junior consultants and other internal and external service provider, asset managers etc
• Retain responsibility for all FICA and FAIS documentation.
• Ensure deadlines are met and client expectations are managed
• Maintain and grow client base
• Build and maintain a relationship of trust with client
• Remain client-focused at all times

Financial Objectives:

• Set appropriate budgets and financial objectives with HoD
• Monitor progress against objectives
• Accurately capture time so that clients can be billed accordingly
• Ongoing reviewing of fees in line with any changes, and assessment of appropriate fee structure
• Ensure the correct fees are being charged, and that additional work is being charged.
• Ensure clients are invoiced and fees are collected timeously and expenses are controlled
• To be opportunity seeking by expanding services and products provided to the client portfolio using in-house solutions where appropriate
• To use ones network to acquire new business and expand the client base
• To comply with all financial policies and procedures
• Accountable for P&L in respect of margins, expenditure, client fees

 Strategic Responsibilities:

• Give strategic input into the broader business strategy including growth plans, strategic revenue initiatives and new business initiatives
• Accountable to the Head: Investment Advisory for execution of plans and delivery of results
• Effective monitoring of projects and accountability for implementation within own portfolio of clients
• Effective implementation of the advice-led investment consulting framework
• To influence investment thinking by producing thought leadership material to position to market, to media, at industry conferences
• To raise the profile of AF Investments as leading providers of investment advice
• Build and maintain strategic, financial and operational relationships with key business heads within AF.
• Management of strategic relationships with internal and external stakeholders
• Ensure that all legal agreements are aligned with company strategy and are in accordance with legal requirements. Risk awareness and the management of advice risk is of vital importance in the position.

People Management and Self Development:

• Live the AF values of Integrity, Customer First, Care and Leadership and to lead by example
• Drive a high-performance culture
• Responsible for motivation and development of the team
• Provide training, guidance, growth opportunities and mentorship to junior members of the team ensuring improved employee engagement and long term retention of junior talent
• Provide honest & timely feedback on delivery, areas of strength and areas for improvement to junior staff
• Set, communicate, and implement development plans for subordinates and assess performance regularly for direct reports
• Display self-awareness and insight into areas of strength and development seek out challenges to improve skill set
• Seek and act on constructive performance feedback
• Remain abreast of new innovations, regulations, and technologies in the investment consulting space.

Requirements & Qualifications:

• 5 years Investment Consulting experience
• B. Com or B Sc Hons (with post grad qualification) and CFA/MBA/ Actuarial Fellowship, CFP/ CAIA or other equivalent qualification
• RE 5
• Authorised FAIS REP registered with the FSCA

 License categories registered:

• For advice and intermediary services Cat 1.3 – 1.18, 1.20 – 1.22, 1.24, 1.26
• For intermediary services only Cat 2.10 – 2.20, Cat 20

Forensic Auditor

Category:	Ops & Admin – OF6310
Posted by:	Alexander Forbes
Posted on:	10 Apr 2024
Closing date:	19 Apr 2024
Location:	Sandton

Purpose of the Job:

1. To assume the role of Forensic auditor with accountability to participate in the smooth running of the daily processes in the business. 2. To assume the role of effective and efficient forensic auditor and assist in preventing, detecting and correcting frauds as well as ensuring processes are adequately designed to prevent, detect and correct fraud and error. 3. Develop and maintain relationships with key stakeholders. 4. Provide fraud advisory services to business. 5. Liaise with external parties such as the Department of Home Affairs, SAPS, banks. 6. Conducting account verification checks. 7. Develop and maintain relationships with key stakeholders 8. To perform ad hoc projects as and when directed to enhance the operational effectiveness of the division 9. To confidently present forensic findings, represent Alexander Forbes at disciplinary hearings as well as with clients and in court. 10. Pro-actively identify risks within the business 11. Gather all factual evidence to support the investigation or audit. 12. Analyse data to detect and prevent fraud pro-actively. 13. Conduct forensic audits 14. Investigate allegations of fraud and/or staff misconduct

Overview:

Education

• Matric – Essential
• Degree/diploma in internal audit/forensic audit or law – Advantageous

Experience

• Minimum two years experience in retirement fund administration is compulsory
• Minimum two years experience of forensic audit experience is compulsory
• Performing an internal auditing/risk or forensic role in financial service industry is advantageous
• Knowledge of the retirement industry/insurance industry is compulsory
• Computer literate (MS Word, Excel, Outlook, and any audit software such as Audit Command Language or ACL)
• Position requires a knowledge of retirement fund administration, fraud risk management, auditing and risk identification as well as good project management skills
• In addition, an analytical, questioning mind is required with attention to detail

Competencies

Decision making and planning

• To make appropriate and timely decisions
• Resolve conflict within own team as well as with all External Stakeholders.
• Ability to work under pressure (high stress tolerance)
• Ability to plan, organize, prioritize, control and manage own portfolio
• Must be Proactive / take initiative.
• Must be able to work independently.
• Must be able to solve problems or make decisions referring to Manuals, Company policies and procedures, External/Internal resources, General practise within statutory funds
• Micro – Planning for short term business needs. Individual targets monthly

Problem solving and communication

• Solve complex business problems
• Analyse information and select best solution from a range of alternative solutions
• Verbal communication and written communication.

Leadership, lead and support

• Solve complex business problems
• Analyse information and select best solution from a range of alternative solutions
• Verbal communication and written communication.

Accountability

Accountable for conducting forensic audits and all other related work assigned to the individual as well as ensuring solutions to forensic issues are implemented and monitored

Key responsibilities

Management of the internal processes

• Performing high risk claims checks
• Conducting account verification checks
• Liaise with external parties such as the Department of Home Affairs, SAPS, Banks.
• Investigate allegations of fraud and/or staff misconduct
• Conducting forensic audits, fraud vulnerability assessments
• Process improvement – improving processes and/or designing processes to enhance operational effectiveness,
• Strategic projects – projects to enhance AF’s ability to prevent, detect and correct fraud
• Performing ad hoc projects
• Drafting reports, presentations and communication regarding fraud and error and all aspects related to forensics and error.
• Conducting forensic awareness training
• Analyzing data

Presentation to clients and people skills

• Presenting to internal and external clients on forensic matters
• Execution of their duties to ensure that a high performance culture is encouraged while they demonstrate the AF Values.
• Retain internal and external client satisfaction by embodying AF Values as well as Treating Customers Fairly (TCF) by ensuring that
• A culture of trust is established by ensuring fraud and error is minimalized thus clients and customers can place their confidence in us to prevent fraud and error. This also aids in protecting the brand of Alexander Forbes.
• We meet client and customers’ needs/expectations by ensuring that are processes are robust and include fraud prevention mechanisms thus ensuring clients/customers receive their payments and the company is safeguarded reputationally
• We have integrity in everything we do
• We are truthful ethical and transparent. We lead by example.
• We collaborate to ensure processes are robust and include fraud prevention mechanisms.

Quality Assurance Specialist

Category:	Ops & Admin – OF6310
Posted by:	Alexander Forbes
Posted on:	10 Apr 2024
Closing date:	19 Apr 2024
Location:	Sandton

Purpose of the Job:

The purpose of the job is to perform quality audits and assurance reviews of the contact centre processes and procedures. To manage, facilitate, and coordinate training for customer service representatives, ensuring that the team is fully trained and proficient in their roles

Overview:

Education

• Matric – Essential
• Higher Certificate: Education, Training and Development Practice (ETDP) Train-the-trainer / Assessor / Moderator certification – Recommended
• Diploma – Train-the-trainer / Assessor / Moderator certification – Essential

Experience

• Minimum 3 years training and facilitation experience in a Contact Centre environment as a Trainer
• Proven presentation and facilitation experience
• Insurance / employee benefit industry experience will be beneficial
• Minimum 3 years training experience of the full training cycle (analysis, design, development, implementation and evaluation)
• Knowledge of classroom training best practice, methodologies, and techniques
• Must have experience in Quality Assurance and Training a team, dealing with inbound / outbound activities at financial services contact centre 
• Advantageous – Experience and understanding of Contact Centre’s and working as a team leader.
  •             Highly effective team management skills 
  •             Demonstrate exceptional process drafting and creating of training material.
  •             Ability to meet deadlines.
  •             Work well under pressure
  •             Understanding process flows and creating call flows
  •             Experience in a multi service environment
  •             Knowledge of customer service practices and principles
  •             Knowledge of TCF and POPIA

Key responsibilities

 Conduct Quality Assurance

• Perform assigned daily activities directed at monitoring, measuring, and evaluating staff transactions; ensuring a random sampling methodology
• Analyze all customer service metrics (e.g. CSAT, NPS) and how the team’s performance affects those KPIs
• Assess support interactions based on internal standards;
• Accompany evaluations with meaningful and constructive feedback and complete feedback targets
• Conduct Customer repeat analysis
• Create Error analysis/RCA report on a weekly basis
• Ensure the QA process in line with ISO guidelines
• Identify the improvement areas for agents and share it with management
• Complete the Calibration exercise on a periodic basis as defined
• Drive projects and be part of the projects that are identified in the team
• Ad hoc analysis of trends identified from assessments
• Draft and maintain SOP within the various channels in the area
• Attend all meetings and develop procedures and workflows
• Be the central port for information gathering for submission to the larger team
• Developing and implementing standards for inspection
• Assist in preparing relevant quality reports

Conduct Training

• Develop and maintain documents for various processes, assist in preparing appropriate development plans.
• Facilitate in providing training sessions, develop appropriate objectives and ensure achievement.
• Training experienced employees on new or updated procedures to improve their performance.
• Observing daily operations of employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
• Compile effective and engaging training programs
• Develop creative training material that covers the key concepts/knowledge areas within the area.
• Revise, realign and/or define the Standard Operating Procedures within the area for both training & operational support purposes
• Formulate the full scope of a training course including instructional methods such as individual training, group instruction, demonstrations, and/or workshops
• Develop assessments to assess trainees understanding of the training initiative and regularly report to management on performance while identifying trends for future improvements.
• Identify any gaps and develop the appropriate training interventions / roll-out strategy in new product/process/system deployments as it affects the area.
• Conduct post-training assessments and analysis to evaluate effectiveness of training provided
• Develop interventions that assists employees with problems concerning how to perform specific tasks related to their role.
• Develop and maintain monitoring and/or evaluation strategies to ensure trainees are performing job duties according to procedures for pre-determined quality assurance standards.
• Co-ordinate regular calibration sessions with management and QA specialists in the area to identify any gaps or requirements for job specific training interventions
• Involved in the end to end learnership program with Business Support Management and Training and QA Manager
• Draft and maintain up to date information on all scripts for the area
• Use innovation and blended learning solutions
• Adapt training style to suit the group of learners
• Quality of delivery as per the quality management system
• Applying OBE principles by making use of relevant activities and taking into account a variety of learning styles
• Training is adapted in line with learner demographics
• Benchmark of 85% based on trainer delivery scorecard

Conduct coaching

• Conducts coaching when required
• Produces change
• Documents coaching sessions
• Identify non-compliance and take further action
• Uses various methods during coaching to effect change i.e. role plays etc.
• All coaching sessions are documented and saved in Training folder
• Identify poor performers and work with line manager to create change

 Develop and conduct assessments

• Develop written assessments
• Conduct assessments
• Compile written assessments to the appropriate level
• Score assessments accurately
• Provide a report to management and staff on assessment results
• Provide individual feedback to learners when required
• To make appropriate and timely decisions regarding learners’ learning and development

Designing and development of training materials

• Development of training material – facilitator’s guide; learner guide as per expected standard
• Meet ETD standards and make use of correct templates; format; font; grammar & spelling
• Use innovation alternative learning solutions, include eLearning tools
• Create customised job aids
• Update training material regularly
• Produce, modify, and present training materials pertaining to Customer service representatives according to business needs

Reporting

• Monthly report to be compiled and sent to line manager
• Weekly reports to be provided to business
• Provide feedback to learners and managers regarding learners’ performance and results; communicate changes to business with regard to product; processes or systems; provide regular training reports to relevant stakeholders

Junior Accountant

Category:	Cross Functional Support – OF5305
Posted by:	Alexander Forbes
Posted on:	04 Apr 2024
Closing date:	11 Apr 2024

Purpose of the Job:

To ensure that all invoices from OIS is accurately captured from OIS to SS to the relevant ledger accounts by month end. Ensure no files are lost – work with IT to maintain the system. Perform all OIS training to All business stakeholders across the Group. To correct and update ledgers against any incompatibilities before month end close off for accurate reporting. Prepare revenue reports for various Branch head and manage all related queries to GL. To prepare, clear and reconcile all balance sheet recons for Management and auditors. To analyse GL entries, realign, recover and agree transactions. To assist in all budgeting and yearend audit processes. To assist in restructuring projects, reassess processes and create enhanced efficiencies.

Overview:

Operational Effectiveness – Daily Processing Activity

• Budget Prep – Preparation of MC Split file using the uploaded annual budget data.
• Assist business in opening new Client and Fund structures on SmartStream.
• Open and align ledgers accounts for these new funds allocating unique scheme numbers to each new chart of account.
• Communicate all fund details with scheme numbers to fund managers. This is used to update Fourgen and Khanya with the relevant reference numbers for ease of revenue allocation.
• Analyse all revenue remittances against daily bank statements. Remittances to balance back to bank.
• Query imbalanced remittances with central functions.
• Analyse and align revenue data on remittances to the correct accounting line structure and against correct budget lines.
• Prepare upload journals with the above data and correct VAT calculations.
• Request line manager approval on all uploads. Uploads must accompany working files and proof of value on the bank statement to managing line.
• File all remittances and workings on the U:\Drive for audit purposes.
• Other daily tasks: Corrections and Realignment requests by business – to be carried out via journal entries.
• Understanding fund splits between branches before raising allocations. • Understanding recoveries between branches before raising journals.
• All processing must meet month end deadlines.
• Capturing of revenue must be within 24 to 48hrs after appearing on the bank statement to surpass the set 3day turnaround time.
• Major account line activity for this role involve: Multicarrier, Unclaimed Benefit, SARB, AF Beneficiary, Binder and Adhoc.

Operational Effectiveness – Reports and Recons     

• Analyse provisional revenue reports and forward to business prior to close. Administer all queries and raise all GL corrections.
• Retrieve final revenue reports after month end close off and forward to the relevant branch heads and business contacts.
• Complete all balance sheet recons with clear and valid explanations on all outstanding matters.
• Request managers approval and file signed recons on designated drive on server.

Operational Effectiveness – Annual Activity: Budgets (October and April) 

  In October:

• Retrieve current revenue data for past 12 months on the respective account lines.
• Analyse the data for irregularities and incongruities by viewing ledger accounts on the specific inconsistent lines to understand the fee pattern.
• Communicate and finalise the amended data. Load the data onto the EPM Udak file and save the document as CSV file.

• Log a Mat call to the BPC IT team. Forward all completed CSV files to the BPC team to load onto the revenue templates.
• Run testing of all online revenue templates before going live to business

 In March/April:

• Request all balanced templates and confirm totals balance per cost centre against EPM Main budget P&L. Sort the data on a cost centre level and work through data for any change of information e.g. Name changes, consultant changes, etc.
• Open SmartStream and make all necessary changes under Structures.
• Determine and distinguish between old and continuing charts. Close all old chart of accounts under one upload request to IT.
• Align new budget data to the open chart of accounts and load into SmartStream. Pull final uploaded budget data and balance back to the original template for verification and completion.

Operational Effectiveness – Annual Activity: Yearend Audit (February to May)       

• Learn from the past audit process. Recap the last year experience – Assess if there may be any changes. Manage the filing and archiving of all financial documents throughout the year in a systematic manner. Find convenient and easy steps of filing. Prepare to go all out in terms of improving on a paperless environment.
• Join all audit meetings throughout the audit process.
• Log on daily to the designated audit website which is assigned to the individual team member to monitor all audit requests.
• Manage all timelines to avoid any backlogs.
• Report all issues which may cause a delay in the audit process.
• Be accountable and responsible for your area, communicating at all times to accomplish a smooth audit operation.

Customer Impact – Quality and timeliness of Service Delivered     

• Respond to all business queries within shortest time possible. Avoid the 3 day turnaround time.
• Provide proactive feedback relating to any observed discrepancies to data and numbers.
• Maintain high quality relationship with business divisions to gain their trust and reliability on information.
• Meet with business divisions whenever necessary to resolve queries on data received.
• Maintain feedback from key internal clients and business partners as well as compliments and complaints received from the business for evaluation and development purposes.

Qualifications & Requirements

• Bachelor’s Degree Accounting or advanced studies towards accounting
• 2 to 3 years of experience required.
• Strong Excel and MS Office Skill
• BPC, Oracle and Smart stream experience will be advantageous

 Fund Installations and Configuration Specialist

Category:	Ops & Admin – OF6310
Posted by:	Alexander Forbes
Posted on:	08 Apr 2024
Closing date:	29 Apr 2024
Location:	Sandton

Purpose of the Job:

To ensure smooth and efficient daily operations of a business unit. The specialist’s responsibilities may vary depending on the business area ensuring optimizing processes, tracking of work output and procedures to achieve maximum efficiency, and ensuring deliverables are met. 1. To ensure delivery of quality service after reviewing specific tasks to our internal and external clients 2. Enhance procedures in line with standardisation, impact, and purposeful end to end processing of the value chain

Overview:

Education

• Grade 12 (Matric)
• NQF 6
• Post Graduate Management and Commercial Qualification at an NQF level 7 or Higher
• 3 – 5 years’ retirement fund industry experience
• Extensive Alex, Khanya, Compass, Bytes system experience at level 8/ supervisor/ 5B

Knowledge required

• Strong client servicing skills, persuasive techniques and is keen and experienced in client servicing standards
• Performs duties within own area with direction from line Manager
• Computer literate (outlook, excel (advanced level), word (basic), Powerpoint (intermediate level), Microsoft teams (intermediate level)
• Excellent oral & written communication skills
• Ability to multi-task
• Ability to review and understand the applicable legislation relevant to function
• Working knowledge of DC vs DB funds
• Working knowledge of various types of interest methods and how these impact calculation basis (e.g. daily priced, monthly priced, monthly interest rates, rolling interim, interim final)
• Working knowledge of hierarchy of allowable 37D deductions
• Working knowledge of employee benefit administration processes
• Knowledge of different retirement funds
• Excellent Presentation skills and ability to chair meetings with internal and external stakeholders
• Ability to work with large and complex data sets and identify problems/ complete reasonability checks
• Innovative thinking and delivery
• Excellent project management skills
• Must be able follow and to solve problems or make decisions making reference to Manuals, Company policies and procedures, external/ internal resources, Legislature and general practices within statutory Funds.
• Must be able to analyse Retirement Fund Rules/ Rule Amendments and Policy/ Mandate documents in order to apply relevant sections to the accurate set up of Fund parameters on the line of business system and determine that the outputs are correct

Key responsibilities

Fund installation and/ or conversion functions (inclusive of pensioner payroll installations and possible conversions) – (conversion from one line of business to another) – may be required to action and/ or perform quality checks

• Preparation of necessary take on requirements documents, arranging meeting, facilitating, active participation at meeting, performing summary/minutes of meeting and project plan for distribution.
• Preparation of fund specific mandates, resolutions and documentation where necessary.
• Actively sourcing required documentation and information required for the completion of the installation/ conversion. Maintenance of the installation/ conversion checklists and project plan in line with Branch procedures and controls.
• Analysis of fund rules, policies and procedures.
• Setup of fund parameters on allocated system platform along with preparation for internal audit.
• Analysis of data, facilitation of responses by various stakeholders, upload, reconciliation and preparation of internal audit of the various data sets received.
• Performing replications and/or catch-ups processing relating to contributions, expenses and or investment switches (where applicable).
• Performing necessary compliance communication to either the FSCA and/or various stakeholders in line with Branch procedures and controls.
• Preparation for internal and external meetings, active participation in meetings and performing action items from meetings.
• Presentations to clients regarding status of installations and separately company procedures and controls.
• Maintaining & managing Fund Allocations, stats, workflows, dashboards and project plan monitoring

Action and/ or perform quality checks Fund Rule changes on a daily basis across lines of business systems within required timelines. This will require the ability to analyse rules and the existing fund structure in order to determine what changes need to be made and how.

Action and/ or perform quality checks Investment Policy changes across lines of business systems within required/ project timelines. This will require the ability to analyse the existing investment structure and mandate in order to determine what changes need to be made, how and within the necessary timelines

Assist in establishing and maintaining accurate procedures and processes. Performing ongoing process and procedure gap analysis to order gain efficiencies and eliminating E&O Claims

Perform peer review of specific tasks allocated by Manager or Branch Manager, not covered above.

Initiate/ Own and deliver on adhoc tasks and/ or projects as and when require

Ensure accuracy of the following Fund administration (where applicable) – job role specific

• Weekly, Monthly, Annual, Bi-Annual, Quarterly reporting across all admin processes and systems
• Monthly checks and balances across all admin processes and systems
• Run monthly batches and resolve any discrepancies
• Stats consolidation- ascertain service level standards that have not been met. Address any concerns and/ or delays
• To check and act upon all risk reports (where applicable)
• Clear Emails and queries in line with service standards
• ?From time to time, you may be required to perform other related duties and functions that may be reasonably expected of you given your position and the operational requirements of the Company

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All the best with your applications.