Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

1. Surveillance Mon Officer
2. HR Intern
3. ER Manager
4. Chef De Partie ~ Plm : CAB

Surveillance Mon Officer

Job Purpose

Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.

Education

• Grade 12 or equivalent national qualification in gaming operations
• PSIRA C grade certificate

Experience

• 1 year experience in a gaming / financial auditing / law enforcement (e.g., SAPS, Security, Defence Force, etc) environment an advantage
• Surveillance experience an advantage

Skills and Knowledge

Behavioural Competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Analytical skills
• Handling conflict
• Checking
• Attention to detail
• Following Instructions
• Emotional resilience
• Honesty & Integrity
• Ability to deal with highly confidential information

Technical Competencies

• English verbal communication skills
• Rapid tracking and review of visual information
• Use surveillance equipment
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills
• Prolonged attention span

Certifications/Accreditation/Registration/Licenses

• Meet the requirements for a gaming key licence and FICA
• PSIRA C registration

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Full visual acuity (including ability to discern colours)

Key Performance Areas

Duties and responsibilities include:

Surveillance Monitoring

• Monitor all Gaming procedures on the gaming floor against the relevant functions.
• Complete target reports / punter scans on all gaming areas as per unit specific schedule
• Conduct system checks, alarm conditions and interfaces
• Record and report on faulty equipment
• Issue and check playing cards, where required and other gaming related equipment as per SOP
• Identifies, monitors and actions significant events actioned as per SOP: punter scanning, Jackpot verification, table activity, etc.
• Proactively monitor high risk areas and emergency response as per set out procedures 

Investigations

• Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
• Investigates all variances reported to the Surveillance Department
• Reports or escalates findings of the review and investigations
• Record and retain evidence to be used for further processes according to standards

Reporting & Administration

• Reporting all incidents and significant events to the relevant Stakeholders.
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB
• Compiles comprehensive reports where required

HR Intern

Job Purpose

Main Purpose of the Job

The HR Intern will be responsible for providing transactional HR administration and general administrative support to members of the HR Team across the employee lifecycle, to ensure seamless and consistent delivery of the departments’ services to line management and employees in line with company procedures and compliance standards.

Education

• Grade 12
• N6, Diploma or Degree in HRM or equivalent

Experience

• No experience

Work conditions and special requirements

High degree of confidentiality is essential

Skills and Knowledge

Core behavioural competencies

• Planning and implementing
• Handling information / following instructions
• Clerical Administrative functions
• Problem-Solving
• Checking / attention to detail
• Writing formal correspondence
• Take initiative
• Customer service orientation

Technical / proficiency competencies

• HR process knowledge
• Labour Legislation & Conditions of Employment
• Communication skills – written and verbal
• Computer Literacy (MS Office / Peoplesoft)

Key Performance Areas

Duties and responsibilities include:

HR Administration
 

• Be the first point of contact for all transactional HR-related queries
• Identify, classify, maintain and protect HR related files, documentation and sensitive information consistent with record handling and audit requirements.
• Documents human resources actions by completing forms, reports, logs, and records.
• Coordinate all admin as it relates to discipline and grievance procedures in the organisation and ensure proper record keeping as required by legislation
• Coordinating the flow of departmental paper and electronic documents to the appropriate parties (obtaining from Business units passing on to payroll, files, etc.)
• Prepare basic reports such leave liability

Transactional HR Support

• Troubleshooting and resolving HR transaction processes and related data issues with HR and assigned clients. This will include collaborating with HR Officers, HR Consultants, Learning & Development, Recruitment and Payroll
• Type correspondence proficiently including letters, faxes, etc.
• Handle calls, queries and requests received by the HR office on a daily basis and escalate relevant issues in all areas of HR including: appointments; leave; benefits; medical aid; provident fund; termination information
• Assist employees in completing necessary paperwork to support changes, updates, etc.
• Administer student loan, medical aid, provident fund, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.

Stakeholder Engagement

• Maintains regular communication on current administration and projects status with relevant stakeholders
• Communicate with medical aid and provident fund on hires, terminations, death benefits, etc.
• Escalates non-conformance issues or outstanding information

ER Manager

Job Purpose

The Employee Relations Manager is responsible for developing and executing ER initiatives that enables an environment of high engagement and fostering of good working relationships between management, the union, and employees.

Education

• Grade 12
• 3 Year Degree (Social Sciences/Law)

Experience

• Minimum of 7 years’ experience as Labour Relations specialist and managing union relationships.
• A track record of delivery of employee relations initiatives within a complex environment.

Skills and Knowledge

• Working hours in line with operational requirements
• Local travel
• Handling of highly confidential information

Key Performance Areas

ER Strategic Planning & Execution

• Partners with GM, Unit HR Manager and the Group ER to build strategies that will ensure a sound ER environment within the business unit
• Recognize and provide insights on ER barriers, risks and opportunities that may impact the business
• Lead and facilitate the implementation of ER programs, processes and tools across the business unit
• Lead the implementation of leading ER practices aligned to BU requirements
• Facilitates regular ER climate surveys to ensure proactive management of the ER function at BU Level
• Ensures effective and efficient implementation of the processes to keep to the necessary time frames in how we manage ER issues
• Be a change agent and communicate on change plans with regards policies and processes within the organisation.
• Proactively “feels the pulse” of the Business unit and actively engages with operational teams on changes taking place
• Provide feedback to Management with regards feelings on the floor

ER Governance and Case Management

• Be the Subject Matter Expert at a unit level with regards Labour Law legislative requirements (including Labour Relations Act / Basic Conditions of Employment)
• Participate in management / union meetings and assist with taking minutes and keeping records and action plans of regular interaction between management and shop stewards within the business unit
• Advises management and employees on ER processes (disciplinary hearings; conditions of employment; grievances; union relationships; employee relationships)
• Mediate any issues of conflict that may have been escalated due to differences between management; union and employees
• Facilitate logistics around disciplinary and grievance cases
• Educate line managers and all employees within BU regarding ER Policies and procedures to ensure understanding and compliance with new legislation
• Monitor disciplinary and grievances issues within the business unit and ensure due process is followed and management representation during all disciplinary and dispute resolution processes
• Preparation of case evidence and preparation for disciplinary processes at the CCMA
• Represent the company at the CCMA for all business unit related cases
• Ensure effective tracking and reporting of all ER cases within the HR management system

Reporting and Analytics

• Oversee the capturing of case and ER related data in the HR Information system for record and reporting purposes, ensuring the system is always up-to-date and accurate.
• Oversee the analysis and reporting on ER processes such disciplinary hearings; outcomes; progress on ER cases; investigations around conditions of employment.
• Identify trends and risks and address with management and HR as required
• Track unit’s compliance against labour legislative requirements and conditions of employment
• Oversee the investigation and resolution of areas of concern and make recommendations to reduce risks within the unit.

Stakeholder Management

• Represent the company in all communication and meetings with union officials and shop stewards at a business unit level
• Liaise and correspond with CCMA on logistical plans around cases
• Collaborate with L&D to facilitate communication, training and awareness campaigns on ER processes, and other ER related training needs
• Facilitates communication among employees and management by providing guidance and consultation regarding problem solving, dispute resolution, regulatory compliance, litigation avoidance and strives to resolve internal conflict informally through appropriate conflict management and mediation techniques
• Escalates non-conformance issues or outstanding information with relevant functional managers
• Communicate and present ER trend analyses and challenges to management at management meetings
• Collaborate and provide support to other units on ER deliverables and requirements as an additional Group resource when required

People managements

• Manage positive Employee relations within the team
• Drives a performance management culture within the team
• Provides direction and support to employees with regard to processes, leading practice, projects and initiatives to be implemented
• Provides motivation and leadership to promote positive working relationships
• Identify and manage training, coaching and development requirements in line with plans and initiatives for the team
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
• Ensure alignment with EE, SD and procurement strategies which contribute towards BBBEE targets being achieved
• Performance Management and coaching of staff to ensure KPA’s are achieved

Financial Management

• Financial Management of the budget for ER operations including:
• Budgets
• Cost management
• Capex
• PIP and forecasting
• Financial reporting for the function
• Financial reporting on the ROI of projects initiatives

Job Complexity

• Plan and co-ordinate resources and activities efficiently in conjunction with business to ensure that ER project objectives and initiatives are met on time and within budget;
• Interact with others to influence, develop and motivate others to foster a positive working climate.
• Provide recommendations regarding the execution and implementation of new practices in line with policies, processes and frameworks by understanding the complexity of the change and ensuring operational risks are mitigated;
• Lead activities, provide information and make recommendations of ER leading practice solutions to address business challenges
• Identify business requirements, understand their needs and match these with the correct solution based on policy or precedents. Probe or undertake investigations for further information where necessary to ensure the correct match is made;
• Understand employment legislation and ensure that practice is in line
• Provide advice and guidance within area of expertise in supporting the business and contributing to ER frameworks and policies.

Chef De Partie ~ Plm : CAB

Job Purpose

Responsible to supervise the day to day delivery of culinary products and team in a section of the kitchen with the objective of preparing, producing and presenting exceptional food products in line with Sun International’s operational excellence standards, procedural compliance and customer experience expectations. 

Education

• Grade 12 / Matric 
• 2-Year Culinary Diploma or equivalent national qualification in culinary skills at Diploma level
•  Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

•  3 years culinary experience as a commis chef in a similarly graded hotel / restaurant kitchen environment 

Skills and Knowledge

• OE usage and storage
• Culinary Product Knowledge 
• Cooking Methodology 
• Legislation – food safety standards & regulations
• Environmental and sustainability standards
• Waste management
• Stock control
• Proficient Computer Skills
• Micros / Opera is preferred 

Key Performance Areas

Kitchen Shift Supervision

• Supervise the preparations of mise-en-place and preparations for service
• Is present in the kitchen during service to supervise and support the chefs in the creation and presentation of quality culinary dishes food against guest orders and / or function requirements 
• Completes opening and closing checklists and registers
• Supervise kitchen practices in line with standard operating procedures
• Supervise the storage of operating equipment
• Supervise health, safety, hygiene and environmental elements in the outlets
• Conduct stock control procedures and report on variances

Food Preparation

• Prepare mise-en-place, conduct checks and preparations for service in line with SOP
• Identify issues with regards own work station appearance and functioning of equipment and systems
• Check cleanliness of own section or station
• Supervise the daily operation and preparation of food / menu items according to recipe guidelines and preparation techniques – including preparation of vegetables, sauces, salads, cold starters; and hot dishes
• Control food stock and food cost in own section
• Check food stocks – reporting on shortages, throwing out food that is close to expiry and keep the fridge areas in good order.

People Supervision 

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles to performance
• Onboarding of new staff members 

Operations Control

• Safe use and storage of operating equipment, operating expenses (gas, chemicals)
• Storage and use of operating supplies (CONSUMMABLES, PACKAGING, CHEMICALS)
• Conduct food and equipment daily stock counts
• Report on variances / discrepancies and take necessary action to correct
• Monitor food costs (purchases related to revenue) 

Culinary Standards Supervision 

• Understand and conduct all tasks in line with culinary standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use, store and clean operating equipment in line with specifications and safety regulations
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift Hollow ware, kitchen OE and cutlery, vacuum sealers, gas burners, operating expenses, packaging

Delivered Customer Experience 

• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Monitor standards and staff at the buffet: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
• Up skill staff to ensure that they are fully fluent in details of menu items, current promotions, business unit and product knowledge
• Handle and resolve any guest special requests, queries or complaints
• Take guest orders accurately at the buffet
• Prepare food items for the guest and present in line with standards 

Click here to apply

All the best with your applications