To apply, click on the link at the end of the posts and all the best with your applications.

Inbound Sales & Service Advisor

Job Details

Minimum experience

Mid-SeniorCompany primary industryCustomer ServicesJob functional area

Customer Service

Job Description

About our client

We’re a proud partner to leading insurer, who takes the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we’re recruiting Inbound Sales and Service Advisors in a role that offers great development and working environment.

What will you be doing?

As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first time.

Using your expert skills to add value and peace of mind, you will deliver an excellent experience during conversations, that truly ensure our customers worlds are kept running.

• Use your expert knowledge and brilliant communication skills to book in appliances for repairs, add on new appliances, upsell on current plans, assist with cancellations, complaints and de-escalations where necessary
• Aim to deal with customers’ queries or issues there and then.
• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 4-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• You’ll work on a rotational shift pattern from Monday to Sunday
• Joining as one of our Inbound Sales & Service Advisors, you will receive extensive training and support allowing you to develop your sales expertise. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• Grade 12 or a relevant equivalent qualification
• A solid background with a minimum 1 year in targeted sales through service.
• A goal orientated mindset and a love for hitting targets.
• Great communication skills – you’re at ease building rapport, handling objections, upselling, whilst listening to customers and demonstrating empathy when needed.
• A team player committed to creating an excellent customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Just a few of our Benefits

• Attendance Incentive up to R 1750*
• Continued Service Incentive R 1000 / quarter*
• Tenure Bonus
• Free Breakfast Mondays

 Core Behaviours:

Huntswood a ResultCX company employees have:

A Winning Mindset

Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.

Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

Enable and Empower all Employees – Our employees are the heart of our success

Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

Own It – Take personal responsibility for getting things done, find a way.

Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.

Internal Operations Mobilisation and Change Manager (Cape Town)

Job Details

Minimum experience

AssociateCompany primary industryCustomer ServicesJob functional area

Customer Service

Job Description

Job Overview 

Huntswood is looking for goal driven Project Co-Ordinator to join the team!

Job Responsibilities:

• Project manage mobilisation activities and collaborate with key stakeholders to ensure all mobilisation requirements are delivered on time and to budget for clients.
• Maintain and utilise project governance to track delivery and monitor project progress making sure this is updated regularly and accurately. For example: business requirements, meeting minutes, action log, RAIDD log.
• Define project scope and determine which stakeholders need to be included in mobilisation and change planning so that the right people are involved at the right time and avoiding scope creep.
• Determine critical path milestones to support prioritsation of project activities and risk and issue resolution.
• Govern and chair mobilisation planning and change gateway meetings with senior business stakeholders and operate as the lead POC for project related activities which all stakeholders feed into.
• Operate within the Change Gateway framework to ensure mobilisation and change projects are raised and tracked through to delivery effectively
• Provide regular insight into mobilisation progress, tracking all activity within set milestone plans, and accurately report progress updates internally as part of the wider Change and Mobilisation team.
• Work collaboratively within the mobilisation, change, training and communication team to deliver change safely for our Operational teams, ensuring the operation are able to deliver their roles brilliantly

Job Required Requirements:

• National Senior Certificate – Grade 12
• Able to operate within fast paced and sometimes ambiguous circumstances
• High attention to detail and pride in your work
• Assertive and tenacious – a self-starter
• Able to think pragmatically and propose solutions to problems
• Confident to challenge others and escalate concerns when appropriate
• Competent usage of MS applications
  o Excel – data analysis, formulas, pivot tables, conditional formatting
  o Project – project plan creation, milestone and progress tracking, % completion and dependencies
  o PowerPoint – Presentation creation for project status reports and proposals
  o Word – Meeting minutes, project governance
  o Outlook – Email communications, meeting scheduling, diary management
  o Teams – Document creation and uploading, collaborative working environment
  Essential:
• Minimum 1 year project management experience, within a BPO specifically working with overseas business areas and clients – UK/USA/EUROPE
  • Experienced Line Manager (1 year minimum) able to drive, coach and lead mobilisation co-ordinators/teams to deliver Operational Mobilisation and Change programmes.
  • Desired: Project management qualification ( e.g. Prince 2 / Agile / APM)

Core Behavior:

Hunts wood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

Internal Operations Mobilisation and Change Manager (Durban)

Job Details

Minimum experience

AssociateCompany primary industryCustomer ServicesJob functional area

Customer Service

Job Description

Job Overview 

Huntswood is looking for goal driven Project Co-Ordinator to join the team!

Job Responsibilities:

• Project manage mobilisation activities and collaborate with key stakeholders to ensure all mobilisation requirements are delivered on time and to budget for clients.
• Maintain and utilise project governance to track delivery and monitor project progress making sure this is updated regularly and accurately. For example: business requirements, meeting minutes, action log, RAIDD log.
• Define project scope and determine which stakeholders need to be included in mobilisation and change planning so that the right people are involved at the right time and avoiding scope creep.
• Determine critical path milestones to support prioritsation of project activities and risk and issue resolution.
• Govern and chair mobilisation planning and change gateway meetings with senior business stakeholders and operate as the lead POC for project related activities which all stakeholders feed into.
• Operate within the Change Gateway framework to ensure mobilisation and change projects are raised and tracked through to delivery effectively
• Provide regular insight into mobilisation progress, tracking all activity within set milestone plans, and accurately report progress updates internally as part of the wider Change and Mobilisation team.
• Work collaboratively within the mobilisation, change, training and communication team to deliver change safely for our Operational teams, ensuring the operation are able to deliver their roles brilliantly

Job Required Requirements:

• National Senior Certificate – Grade 12
• Able to operate within fast paced and sometimes ambiguous circumstances
• High attention to detail and pride in your work
• Assertive and tenacious – a self-starter
• Able to think pragmatically and propose solutions to problems
• Confident to challenge others and escalate concerns when appropriate
• Competent usage of MS applications
  o Excel – data analysis, formulas, pivot tables, conditional formatting
  o Project – project plan creation, milestone and progress tracking, % completion and dependencies
  o PowerPoint – Presentation creation for project status reports and proposals
  o Word – Meeting minutes, project governance
  o Outlook – Email communications, meeting scheduling, diary management
  o Teams – Document creation and uploading, collaborative working environment
  Essential:
• Minimum 1 year project management experience, within a BPO specifically working with overseas business areas and clients – UK/USA/EUROPE
  • Experienced Line Manager (1 year minimum) able to drive, coach and lead mobilisation co-ordinators/teams to deliver Operational Mobilisation and Change programmes.
  • Desired: Project management qualification ( e.g. Prince 2 / Agile / APM)

Core Behavior:

Hunts wood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

Learning & Development Facilitator (Energy Sector)

Job Details

Minimum experience

AssociateCompany primary industryCustomer ServicesJob functional area

Customer Service

Job Description

Job Overview:

Huntswood SA is looking for a dynamic Learning and Development Facilitator to join their L&D Team. The candidate must have strong training and development experience in the energy sector. The successful candidate will be responsible for facilitating training in a physical environment on site.

Job Responsibilities:

• Partnering with Clients
• Assessing performance needs
• Designing curricula/learning frameworks
• Designing learning experiences
• Facilitating Learning
• Supporting transfer of learning
• Evaluating Learning

Job Requirements:

• Matric
• Human Resource or L&D qualification advantageous
• 2 to 3 Years experience in facilitation 
• Training experience in the energy sector – not negotiable

Skills Required:

• Verbal and written communication skills
• Articulation
• Conflict management

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

Sales Advisor X2

Job Details

Minimum experience

Mid-SeniorCompany primary industryTelecommunicationsJob functional area

Sales

Job Description

Job Overview

Are you a natural-born salesperson? 
Do you always put your customers first no matter what? Well, if you answered YES, then you are the perfect fit to join us as a Customer Sales Advisor

Who are we?

We’re a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors, a role that is perfect for an amazing individual that loves engaging with customers and closing deals, with excellent benefits on offer as well.

What will you be doing?

• Acting as the first point of contact for customers who need help
• Assisting customers calling in, to register their appliances
• Using your wit, charm and best sales experience to upsell our products
• Adhering to the script to remain compliant on all customer interactions
• Maintain quality and compliance standards, in line with the client requirements
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package that’s perfect for them  

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

• A solid background in targeted sales and customer service.
• Recent 1-year unbroken tenure.
• Outbound/ Inbound sales experience (local / international)
• Minimum 6 months sales + 6 months customer service
• Resides within a 30 KM radius from the office.
• Excellent attention to detail, our customers mean a great deal to us, so want to get things right first time.
• Outstanding communication skills, to build relationships and listen to our customers.
• A team player, dedicated to providing the best customer experience.
• Be able to work under pressure, and take on challenges when they arise, in a calm, cool and relaxed manner, without breaking a sweat.

 What else to expect?

• In a 3-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
• You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

Company Benefits:

• Medical Insurance
• Group Life Cover
• Lucrative Attendance Bonus – from R1250 up to R1750 – subject to our incentive policy and will be discussed during the interview
• Advisor Continued Service Incentive – R1000 for every 90 days of employment 
• KPI Bonus
• Free Breakfast on Mondays

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

Customer Service Adviser

Job Details

Minimum experience

Mid-SeniorCompany primary industryCustomer ServicesJob functional area

Customer Service

Job Description

Job Overview

Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team.
Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service webchat.
• Basic understanding and knowledge of the UK market is beneficial.

Required Skills

• Customer Service webchat experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

Site Reliability Engineer

Job Details

Minimum experience

Mid-SeniorCompany primary industryInformation Technology and ServicesJob functional area

Information Technology

Job Description

Job Overview

The purpose of the role of the Service Reliability Engineer is to focus upon the delivery of technology services to internal and external customers. You will take a holistic and forward looking view of all Huntswood services to minimize service impact.

Job Responsibilities

Identify and rectify shortcomings and weaknesses in:

• Windows
  • Operating system deployment (AutoPilot) and application deployment (Intune)
  • Frequently raised issues for agents
• Automation
  • We use PowerShell and/or Python
• Networking
  • Capacity (we use Site24x7 and Meraki to monitor our systems)
  • Responsiveness (with several offices in two countries, addressing delays is important)
• Regional requirements
  • Ensure that different locations have their unique (cultural, legal, infrastructure) requirement addressed
• Own the delivery of service for the offices
• Provide technical escalation point to the ServiceDesk
• Work with the other technology teams (DevOps, Development, SecOps, Business Apps) when requiring their expertise or identifying improvements they can make
• Able to occasionally work out of hours to avoid disruption to end users
• Able to join an on-call out of hour rota 

Job Requirements

• Matric / NQF Level 4
• IT qualification advantageous 
• 2 years experience in a similar role 

Required Skills

• Windows: You will be comfortable diagnosing issues with servers and workstations using event log, performance monitor and other diagnostic tools
• Intune: You have experience with using Intune to manage Windows endpoints, deploying apps and building systems with Autopilot
• Scripting: You will have written PowerShell or Python scripts to automate repetitive tasks
• Networking: You will have managed enterprise network devices such as firewalls and switches, understand what a subnet is used for, what the difference between udp and tcp, and how https works
• Used to working in reactive environment, able to prioritise issues based on impact and other factors
• Excellent business communication skills, able to speak to people at all levels

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

Customer Support and Sales Adviser

Job Details

Minimum experience

AssociateCompany primary industryTelecommunicationsJob functional area

Sales

Job Description

Job Overview:

Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities:

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a NQF 4 Equivalent
• Outbound/ Inbound sales experience (local / international)
• Minimum 6 months sales + 6 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

Skills Required:

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.

Preferred Skills:

• Advanced sales/upselling or retentions experience.

What else to expect?

• In a 4 week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
• You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

Company Benefits:

• Medical Insurance
• Group Life Cover
• Early Life Bonus – R2500 (first 4 months based on attendance)
• Attendance Bonus – Up to R1750
• KPI Bonus
• Free Breakfast Monday

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

Skills Development Specialist

Job Details

Minimum experience

Mid-SeniorCompany primary industryCustomer ServicesJob functional area

Human Resources

Job Description

Job Overview

The skills development specialist will be responsible for the administrative and legislative requirements against all specialist programs including funded projects, BEEE, LMS administration, special projects and skills development activities.

Job Responsibilities

The successful candidate will be responsible amongst others for the following key responsibilities.

• Keep a skills training inventory of all skill development activities.
• Liaise with the skills development partner for the purpose of reporting skills-based activities.
• Support the learners on the Learnership programme as the first line of contact
• Monitor together with the training provider the learners academic progress, discipline, and attendance in line with the Seta requirements.
• Complete all learnership documents in line with the Seta requirements and timelines.
• Conduct regular site visits to the training providers to connect with the learners and provide additional support.
• Track all learning expenditure and provide comprehensive monthly reporting.
• Provide guidance and support with the enrolment process into the various learning initiatives.
• Co-ordinate and support the scheduling of learners on the learnership or skills programs
• Act as the Seta Liaison, for any learner related queries
• Deploy and monitor all mandatory learning programs, providing bi-monthly updates
• Weekly Updates of the LMS
• Support the talent team with wider scheduling and attendance management activities
• Prepare data in line with the submission of the ATR / WSP requirements

Qualification

• Registered SDF
• National Senior Certificate – Grade 12

Job Requirements

• Min 3 years working in a skills development role.
• Learnership Management
• Management of Seta and Self-Funded Programs
• Formal Skills Development Reporting
• Project Management (advantageous)

Required Skills

• Excellent understanding of the skills development act
• Formulation and management of Quality Management Systems
• Excel for the purposes of Reporting
• QCTO
• Strong project management
• Understanding of the Seta landscape
• Preparation of WSP/ ATR

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable, and genuine
• Dynamic, passionate, and determined
• Friendly, compassionate, and cooperative

“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

Talent Development Partner

Job Details

Minimum experience

Mid-SeniorCompany primary industryTelecommunicationsJob functional area

Education

Job Description

We are looking for an experienced Talent Development Partner who specialises in Facilitation, Content Development, Leadership Development

Role Description

The Talent Development Partner will be responsible for the execution of in-house leadership development programme. They will also be responsible for taking the lead on customised learning programmes to address specific learning gaps. Creating designated learning pathways within our on-line learning systems.

Job Responsibilities

The successful candidate will be responsible amongst others for the following key responsibilities.

• In-person & virtual facilitation of leadership and soft skill specific learning programmes
• Customised content curation specifically leadership and soft skills related content
• Monitoring & Evaluation of the various learning solution outcomes
• Produce learning feedback reports on performance of specific interventions including on-line learning programmes
• Deployment and monitoring on business mandatory learning
• Management of on-line learning system including course updates, version control, new course sign-off, and course performance
• Plan, schedule and report on learning interventions
• Consult and engage with business leaders on learning interventions across business units
• Provide solutions for additional training interventions for individual needs.
• Management of new starter, movers and leavers within the LMS system
• Management of the Talent Development email communication box
• Management & maintenance of existing course content.

Experience Required

• A minimum of 3 to 5 years of experience in a Learning and Development environment
• Facilitation experience particularly in soft skills and leadership
• Experience in Facilitation across different audiences in organisations
• Virtual facilitation experience
• Planning, scheduling & implementation of end-to-end training programs.
• Management & reporting of training programs & interventions.
• LMS and E-Learning platform management experience
• Bespoke content creation for learning solutions.
• Experience in a similar role withing a Contact Centre is essential
• Content Development and curation experience is essential

 Qualification

• Matric
• Accredited ETD Practitioner
• Relevant Tertiary Qualification

 Skills & Knowledge

• Knowledge on various soft skills topics in order to convey them authentically
• Able to connect with individuals in group settings
• Excellent listening skills
• Excellent stage presence
• Effective communication skills
• Able to receive and give feedback appropriately
• Excellent understanding & application of training methodologies
• Proficient in full office suite
• Technical skills re facilitation media
• Knowledge & practical experience on LMS platforms.
• Excellent organisational & planning skills
• Strong administrative skills
• Strong attention to detail
• Strong networking capabilities
• Excellent collaborator & team player
• Adaptability in a fast-paced environment
• Critical thinking & creative solutioning

Core Behaviours:

To work with, Huntswood’s employees are described as dependable, driven and collaborative.  The job holder should be able to demonstrate they are.

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

 “It’s not just about what we do, but the way we do it. And it’s our values that make us special.”

Click here to apply

All the best with your applications.